Walter Estuardo Winter-Hor was absolutely amazing to work with when purchasing my 2008 Ford F-450! He was kind, helpful, and willing to go above and beyond to provide outstanding customer service. I truly appreciated his care and dedication throughout the process. I highly recommend Walter to anyone looking to purchase a vehicle. Go see him--you'll be glad you did! read more

I had the best experience working with Walter Winter at Bergey's Ford in Ambler, Pa. He was professional, knowledgeable, and incredibly easy to work with from start to finish. Walter never made me feel pressured at any point in the process and the entire interaction was so positive and easy; it blew my expectations! The entire car-buying experience was smooth, transparent, and stress-free thanks to Walter's dedication. I am so pleased with my new 2024 Ford Bronco and truly felt supported and confident in my purchase. I highly recommend asking for Walter Winter if you're looking for a trustworthy and positive experience when buying a new car. It was so worth the drive from Jersey! read more

Service Department uses a bait and switch tactic They sell you their maintenance package which includes complementary oil changes and minor work. They then make it impossible to get service, and when you get service, they make the experience awful with outrageous wait times pushing you to Jiffy Lube. The goal is that you purchase their terrible service and use someone else. 5+ hour wait times for scheduled oil changes is part of their strategy in providing terrible promised service pushing me to Jiffy Lube. read more

If you're looking for a Ford or a certified pre-owned, go talk to Walter! I found a vehicle online, but went to the wrong Bergey's location. The staff at Bergey's Chevrolet in Plymouth Meeting was very helpful and sent us on our way to Bergey's Ford Of Ambler. We arrived with less than an hour until close... but Walter set us up immediately to see the vehicle and take it for quick drive. We needed to think on it, so he offered to follow up in the morning and, from there, purchasing the vehicle was a breeze. The paperwork was done online and once we came back to the store, the whole team was easy to work with and we couldn't be happier. Highly recommend! read more

Dave gave my wife and I the attention and help to buy a used car that one expects to get for purchasing a brand new vehicle. good people.

Yesterday I went into Ford to get an oil change! My apt was at 730 and they were done within 45 minutes! As I waited I had a nice cup of coffee from there coffee!! It was nicely fresh and hot!!! They were very fast and Michael is always pleasant and fun too talk too! Everything was well kept!!! read more

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I recently bought a 2019 Ford Fusion Hybrid. The car is nice but, I wanted to point a few areas where Bergeys should improve. I told the extended warranty guy, I was NOT going to purchase the extended warranty. However, I was "forced" to sit through his speech where I felt he was annoyed at me for making that decision before it was presented. Secondly, it has been more than 1 month and I have yet to receive a follow up phone call asking me if I am satisfied. read more

I would highly suggest one look elsewhere before going to Bergeys for service. My truck has been to the dealer three times for the same issue. Each time they keep the truck for 2-3 weeks while trying to diagnose, although we all know what the issue is. They do not provide updates. They don't call. They don't email. I had to get my own updates each and every time. They say the understand the frustration, but I don't think they do. read more

To provide additional details since Bergey's reply to my first review denotes how much they "pride" themselves in customer service. The cost of the SUV was noted as $52,900 when I initially reached out. Please reference the first picture I have attached. After waiting a week with no response from the dealer, I reached out for the status. The SUV now had almost 600 new miles from the General Manager joy riding. The dealer was oh so gracious to reduce the price to $52,500. However, the next day, the dealer is now promoting the SUV 600 dollars lower than what they were going to offer me. The price is now listed as $51,900. Vince and the Bergey's team, is this what you mean when you say you pride yourself in customer service? You were ok to charge me an extra $600 for a car after being rudely inconvenienced by an entitled GM who joy rides in used cars? Like I said, Bergey's Ambler is slimy....please be careful when considering them as a dealer. read more

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I would suggest anyone refrain from visiting Bergey's Ambler and supporting this family. My family had used them in the past for several years (I even bought my first car with them), however, their personal interest and greed is just too atrocious to continue to support. After sending a serious inquiry for a used car and scheduling and confirming a test drive with the Sales Associate a day in advance, I was called about 30 minutes prior to the scheduled appointment (from another Sales Associate) to be informed the General Manager of this location took out this specific vehicle for the holidays. They informed me they have called the GM and have not been able to get a hold of him to confirm his location and when the vehicle will be returned. Several days past with no follow-up from the two associates that I spoke to previously. I sent yet another inquiry to the initial sales associate where he stated he's still not sure where the GM is, but would look into the location of the SUV. A few minutes later I received another email to inform the GM has finally returned and the SUV can be cleaned and prepared for a showing if I would like. Of course the GM managed to put several hundred miles on the SUV in about a week and was leaving the price around the initial offer. Seems rather sketchy that the GM can joy ride in a car that is clearly listed online for sale and then be MIA when a prospective customer is interested (aren't car salesman always looking to sell?). It was by far the poorest showing of customer service I have seen from a dealer in a long time. Their service team is no better. They convinced my 87 year old grandmother to replace all four of her tires when it was not necessary. She had just had the vehicle inspected during that same month and the treads on the tires were more than sufficient. My grandmother is on very fixed budget and taking advantage of an older woman is just despicable. This is not a family that should receive continued service from honest and decent families. Be careful! read more

I worked with Jessica Stevens on the purchase of a new (to me) vehicle. She was very thorough and professional as well as pleasant to deal with. read more

I can truly say this was the best car buying experience I have ever had. I'm 71 and bought a lot of car. Jessica and Jennifer made it easy , simple and pleasurable. And their follow up is first rate. read more

What should have been an easy transaction to process paperwork turned into multiple visits. Poor customer service. And quite frankly the salesman and finance person were rude when questioned about the process. Update: after the above poor customer service the finance person submitted my paperwork incorrectly to the loan agency causing another set of problems that can't be undone without refinancing. Complete failure and incompetence on the dealership part! read more

GM Scott Burkgart ordered a car for me and I waited 8 months to receive it. When it came in, he wanted to charge more than we originally agreed so he could sell it for more to someone else. Don't trust these guys! read more

Booked my appointment for 7:00am. Got there about 6:58am. Wasn't sure where to go so I pulled up where the sign said, didn't see anyone. I called the business multiple times. Finally someone answered and told me they don't open until 730am. I told them well I booked it for 7am, and I would have never gotten up that early if I knew it was 730am. He said 7:00am is for drop offs... again, nobody told me that. So I told him to cancel me. Definitely not going to waste my time and money at this pathetic dealership. I used to deliver packages to them and they all seemed like imbeciles anyway. As a customer now, they failed on so many levels. 7:00am means 7:00am, not 7:30am. Don't book me for 7, saying it's really 730. That's insane. read more

My Ford Maverick Hybrid had a recall and wouldn't start and I brought it in to get fixed. There were no loaner cars available, but Mike somehow magically found a loaner for me the next day. I am so grateful. As usual, the service is great and I really appreciate it. Thank you read more

I found a Ford Maverick pick-up at Bergey's Ford in Ambler, PA advertised on the Ford site. It was advertised at $27,930. I drove over 20 miles to their location, met with the Sales Rep. He had my trade-in looked at and then proceeded to go over the numbers. He listed the Maverick at the retail of $27,930 as advertised BUT THEN ADDS $4,020 on to the advertised price so now its $31,950!!! When I questioned him why it's now $31,950 when it's advertised at $27,930 he said, "well it's a hot truck". So bottom line DONT TRUST WHAT THEY ADVERTISE!!!! I walked out and will NEVER buy a vehicle from any Bergey's dealerships! If this is what they do at one location I am assuming they do it at all locations! read more

Great experience with Jessica. no pressure and no rush. I would recommend to anyone looking to buy!

This was my wife and I's second car buying experience. It was our first together and we both agreed it went great. We had the price worked out before we went into the dealership. They had the exact make and model of the Ford that we wanted. Our Salesman, Nick, who I worked with via email before coming in was excellent. He was very attentive, nice, willing to listen and work out a deal. I was worried about the value of our trade in but they gave us an excellent price. I had arranged financing before I went in, and they even gave us a better APR. I would definately recommend this place. Very excellent! read more

Ford really steers you towards placing pre-orders online for their new Mach E, but I felt with all the uncertainty right now that having an advocate would pay off. I contacted a few local Ford dealerships, but Tony Aquino at Bergey's was the only one to return my call and make a real effort to talk through what to expect. Having purchased my last car from a different Bergey's dealership, I had a better idea what to expect beyond that first impression. Although we had a mix-up on delivery date, Tony and Vince at Bergey's almost immediately made good by finding me another pre-order that the buyer had pulled back on. I would up with almost the exact same car, but four months ahead of schedule. Better still, Tony followed through after purchase to make sure I was satisfied to the highest degree possible. I can't recommend working with them highly enough. Why place an order online and then hold your breath on working out the details once the vehicle arrives? It really pays to have someone in your corner who you can contact with questions and who can help manage your expectations so there are no surprises when the decision finally comes due. read more

Another enjoyable shopping experience at Bergey's in Ambler because of sales rep, Mike Thompson. His calm, professional, friendly, and knowledgeable approach made the pre-owned car buying process a breeze. This is the second car I have purchased at this location with the help of Mike Thompson. I'll continue to recommend him! read more

Drove over an hour and a half to look at a preowned Mustang. Tony greeted is promptly and let us take it out for a test drive. A short time of talking numbers, what we can afford and them taking care of my over mileage leased fusion, we agreed on a price and took our new car home same day. Everyone we talked to was pleasant even though we kept them there after hours while they detailed the car and organized financing! Especially Ty who called himself the lot boy, he took great pride in cleaning up our new car and it showed. Thanks to Bergeys for getting us out of our lease and into our dream car! read more

I was not going to write a review after my experience at Bergey's Ford (ambler) location, but I feel compelled to do so. I don't usually write reviews but I just have to on this topic. My car was recently serviced at Bergey's in Ambler. I took my car in because the engine light went on. It turns out that they had to replace a whole new engine. That news made me very upset and disappointed, due to the fact I've only had my car for two years. It has me worried now that something else could go wrong and that I'm driving a "lemon". I get into my car 10 days later after the new engine, which by the way I do appreciate them working hard to get a new engine in the car, they did a great job. 3 days in, I'm driving on the turnpike and out of nowhere there is this loud dragging noise and it turns out the whole plastic underbody of my car came off. So this huge plastic piece of my car is dragging on the road, people were honking, but luckily I was okay. I was so disturbed to find out that the service people used old, already used clips. I know this because my husband works in the car business, and he looked under my car to see why this happened. So I emailed one of the service providers that works there, and told him I am not happy with lease and would like to opt out of my lease early due to everything and my bad experience with my car. I set up a day and time to meet with him in the hopes he could get me into a new car. He told me right off the bat that "we"ll do everything we can to help you", and he "could break even with me", and put me into a new car that day without putting any money down. After making me think that I was getting into a new car, and being the happy customer I was he went on to tell me that I would have to put nearly $1,000 down today and my car payment every month would go up $150.00 more. I understand, that is how the business works, and after all, he was just doping his job, BUT don't go and make a promise and make me feel like I was going to get a fair trade and then give me that news. Not to mention, the car was the same exact model as my current one, just two years newer. I won't be back at this particular dealership in the future because I simply did not have a good experience. This particular service provider also gave me bad vibe as soon as I sat down to introduce myself. He made me feel like I was being an inconvenience to him the whole time I was there. The whole reason I went to the dealership today is to get my situation with my car sorted out. I shouldn't feel like I'm driving around in a lemon, I work really hard, and pay a lot of money for my car, that I want to feel proud of. This should have never happened with my car that is only two years old! ANYONE would agree that the dealership should be more than willing to let me opt out of my lease early, and put me into the same car, just newer without having to pay anything! read more

Never in my life have I been so racially profiled in a place of business. I went inside the Dealership to purchase a vehicle. My finance and I are both looking for new vehicles. I have a 577 and she has a 780 credit score. So unfortunately I couldn't get the car I wanted but luckily my fiancé could get the car she wanted. But instead of selling us the vehicle they denied service because they felt that 2 black people cant want or own the same car. They made me feel like I was being investigated the entire time and gave me an unfair evaluation on my trade. Sales guy David and sales manager Rick and the appraiser was very rude and unprofessional. The appraiser kept questioning the people on my insurance card and who lived in my house instead of giving me a fair appraisal. The sales guy didn't want to sales my fiancé a vehicle that she wanted and the sales manager and appraiser didn't release my car key insurance or registration until they got finished interrogating me. It's was all a very unpleasant experience. read more

We went to test drive cars, the salesman did not even acknowledged that I was there standing next to my husband at all. He greeted him and shook his hand and spoke to him making never making eye contact with me or even looking at me.When we left he still never acknowledged my existence. Absolutely pathetic. I will never go there again. I am only giving one star because it won't let me give none. read more

Worst experience ever. Pretty much comical. Took 5 return visits to finally fix what I paid $2200 dollars for. Would never return. Would not recommend. Anything other then an oil change-don't waste your time. Will be driving to Doylestown for future service. Always have had a great experience there. read more

We had a great experience shopping with Bergey's Ford. I found our 2013 Escape on their website and dealt with Laura specifically. She was super helpful from the get-go and made our buying experience a simple deal. In fact, I never even saw the car until we showed up to sign the paperwork and take it home. In and out in about an hour and a half and completely thrilled with our purchase. I would recommend Bergey's Ford to anyone and everyone to buy a Ford, new or used. The Escape is immaculate, just as she described, and an absolute dream to drive. Thanks Laura! Jason and Rebecca read more

This was the easiest dealership I have worked with. I was in and out on time and the process was super smooth. David Spinieo was efficient but also made sure that everything was covered. I would recommended anyone to go see David and the staff at Bergey's. read more

When you try to buy a car as infrequently as we do, you never really know what to expect at a car dealership. Buying a car is about as much fun as a trip to the dentist, so you find yourself on guard and never quite trusting anything anyone says to you, no matter how well-armed you are with information you've found online. We started a search for a good, late-model used car in November, and I was amazed at how some dealers STILL use some aggravatingly shady tactics to extract money out of you, even when it's plainly obvious to them that this was by no means our first rodeo. With that in mind, and at the end of a fairly lengthy search around the Delaware Valley to replace our 2003 Forester, we found what seemed like a pretty good deal at Bergey's. They posted a 2014 Escape that my wife and I ended up liking a great deal. Our salesperson, Laura Pfeiff made us both feel very comfortable during negotiations, and we walked out with what felt like a very good deal and a beautiful car. Fingers crossed, our first American car since 1984 will hopefully give us another ten years of relatively surprise-free service. But it gets a little better. A few weeks after our purchase, the dealership sent us a follow up letter asking us about the experience. Since our purchase, I had discovered a very discouraging bit of corrosion along the bottom of the driver-side door. Turns out, this is rather common on Escapes, so be careful. I was crestfallen upon that discovery. Had I seen that in the lot, we would have continued our search. I didn't think to look for it because I thought the industry had figured this one out, making rust issues a thing of the past. I brought this to the attention of the dealer in my reply via email, and within the hour, Bergey's responded to set up an appointment to fix this, despite that it wasn't covered by our warranty. Five days and a loaner car later, the area looks great, and we're now very happy customers. (So far ;-) ) read more

Not bad.. I saw a great price on a certified used Escape. Walked in, test drove a few and walked out an our later after buying the one I saw online at the price I wanted. I got decent financing rates too. I gave 4 vs 5 stars since I don't think the oil change was actually done as stated. I think they saw the car had 10k miles and just detailed it vs doing all the certified checks. I can't say I entirely blame them given the like-new condition but still.. Anyway, it was an easy transaction so I can't ask for much more from a car dealer! read more

The team at Bergey's was very nice to deal with. There was no nonsense or arguing that other dealers we have used during sales. Our salesman Tony Aquino was very professional and a pleasure to deal with. He never tried to up sell or switch cars, he knew what we wanted to buy. He took time to go over everything with us and never rushed through any aspect of our purchase. read more

Although it seems like a respectable and competent service department, I didn't agree with the pricing. They charge you for diagnostics $150 to tell you nothing is wrong? It would have been better if there was something wrong so it would be covered, I would have gotten a free rental. I guess Ford and Bergeys wants the transmission to fall out before I have it serviced. read more

Run, don't walk away from this dealer! I should have brought my de-fib with me to get a pulse from salesman (Dave S). A total waste of time of energy to try and deal with them. Vehicle was overpriced and of course trade in value low. No effort to negotiate to a happy ground, just blabbing how they are the areas #1 CPO Ford dealer. They buy a lot of cars from the auction so they have no idea what they are buying... Buyer beware of the shit they trying to peddle! read more

Can't say enough good things about my experience buying a vehicle from Bergey's. I came in very close to closing and Pat stayed late to help me. I didn't get the vehicle that day but when I came back I just had to sign the papers and drive away. read more

Bergey's Ford was one of the best car buying experiences I've ever had. I live in NYC and communicated with Michael Thompson over email and phone for a couple of weeks and we were able to come to a deal without me even stepping in the door. Michael Rutledge from finance was able to secure me a excellent finance rate and I literally showed up and signed some papers and went on my way. Finance wasn't pushy about selling me any addons when I declined and there were no hidden charges. Never in my life I thought I'd buy a Ford but I ended up getting a fiesta st at an amazing price. Thanks to mike and mike! You guys really made this seamless for me. read more

Walked in to purchase a Ford Expedition and felt like they didn't even want to work with me. I was told they were waiting for a phone call on a price on my vehicle and didn't know when they were calling back. I felt like I was dismissed. I called and spoke to a manager who heard my complaint about the way I felt and he said he would call me back. Two phone calls later and never heard back. Not very good customer service. Millie M read more

5 weeks ago I brought my vehicle back to Bergeys because it was a part that only Ford could replace. 5 weeks ago, the retarded service manager asked me where the lug key was. I explained to him slowly that the car never came with one. I guess Fit's missed that on the pre sale inspection. Fast forward 5 weeks. my car is still sitting and not an inch of work has been done on it. I get a call from a different retard looking for the lug key. this is the stupidity and incompetence of Bergeys. a ford dealership doesn't have a lug key for an OEM wheel? they never offered me a loaner until after I was forced to secure my own rental. they lie about when parts are coming. they lie about everything. I'm guessing I will get my car in September. maybe. stay away from Bergeys. they don't know what they are doing. upper management could care less. I bought the car and that's all they care about. I am hoping channel 10 will pick up my story and do a piece on this horrendous company read more

This is long over due as I purchased my car in Oct , but Dave Spinieo was a fantastic sales guy! Went out of his way to help me find the perfect Mustang . He even made sure I knew what every button and option did and how the car functioned. I normally hate buying cars but Dave made me so comfortable and the process easy and Im still in love with my car.   I highly recommend Dave and Bergeys Ford. read more

We leased two vehicles from Berry, and I have to say that the service we have received on both cars over the last 2 years has been the worst I have experienced in 40 years of driving. Nothing happens on time and the team, with the exception of the service manager, is often shockingly unknowledgeable about their vehicles. One car, a CMax has been nothing but a headache. Bergey's management has been completely unhelpful and unsympathetic about the constant issues with the car. We should have seen the writing on the wall since both sales and service is blatantly patronizing to women. I have leased from Magarity, Jon F Kennedy, Sloan, Glanzmann, Cherry Hill Lexus, and a handful of other dealerships without issues and have never felt compelled to give a dealership a poor review before now. read more

I had a great experience buying my 2012 Ford Fiesta here as well as trading in my 2000 Buick Regal. Nick was very helpful and not your typical pushy cars salesman. He made working out a fair deal simple and quick. I will definitely be recommending Bergey's Ford to everyone. Thanks for the non-hassle! read more