My review somehow disappeared, so her we go again. Our story: We were encouraged to bring our leased Sorento in to discuss end-of-lease arrangements and opportunities, which we did. We had $3559 due on the remaining months of our lease. We ended up buying a per-certified car understanding through verbal agreement that the remaining payments would be waived when we turned in our leased car. Unfortunately we didn't get in writing, but we thought that Gateway KIA of Warrington would hold up their end of the agreement....guess again. KIA managed to merge our old lease balance onto the new sales contract. Now why would we lease/buy another vehicle with an outstanding balance of $3559? We would have stayed with Sorento until lease was fulfilled. There are few reviews online that have had the same problem, so its NOT an isolated incident. After the run-around by the GM, we finally scheduled a meeting with the sales manager and when that became a dead end, we reported KIA Of Warrington to The Pennsylvania State Police for deceiving/fraudulent business practices. We finally got a call back from KIA's GM after The PA State Trooper had paid them a visit! The GM informed us that he tried to call us several times, he never called, phone records will prove that. I left one bad review on cars.com, liked few bad reviews on yelp and were in the process at leaving one review on google. I removed all my review because the GM said and I quote "KIA does not pay for bad reviews" end quote. I think that s called intimation in law terms? The sales manager told the GM that I had made a scene on the day of the meeting ....liar (They have video recording of that day, please request a copy so you can watch it), I didn't even speak one word, but I did bring my sour face..understandably. On other related problems with KIA: To our surprise, we also got a bill of $ 1557.34 for "issues" with our leased vehicle, even though KIA said we shouldn't worry about that, they would take care of that. Another issue, we set up automated payment with KIA financing and never thought to cancel the payments because the deal had been closed. Well well, KIA financing managed to take two more payments out of our account. Called KIA financing and were informed that it takes 30 to 45 days to close the account because they had to inspect the vehicle for resale. No one informed us about that either. KIA's GM gives you the run-around. Obviously we will never deal with them again and I will never buy a Kia again. I'm telling this story to all my relatives and friends in the Philadelphia area and online. KIA of Warrington has no honor. The rush you to sign the contract with 2 or more employees hover over you like vultures....I think its to side-track and distract you. There are laws regarding their business practices that protect the consumer. Its called 'Trade Practices Protection law'. Last but not least, the Gm told us that our Sorento was sold at an auction. We found the vehicle for resale at another Kia dealership in Virginia. I have filed complaints with The Pennsylvania State Troopers, Consumer Affairs, Federal Trade Commission, Pa Attorney General, BBB, I have contacted PA Deceptive Bureau Of Consumer Protection and you guy's (KIA Motors of America). I am in the process of filing a complaint with Kia in South Korea and we have sought out legal help. Forgot to mention at no time during negotiations did anyone ever say that the offered price included money to pay off the lease which means that the modest discount Kia Motors of America needs to audit this place. Forgot to mention that Kia send us a check for $12.65, the invoice doesn't explain what its for (Just a check) ?!?! Free money!!!!! I am $ 12.65 richer. So, Kia is starting to give out free money all willy nilly?!?!? Were Kia hoping we would cash the check? read more