I sent in a web inquiry. Mike called within an hour. Over the past few days he's been what I would equate The American Express concierge to be. Taking care of questions, mapping out a plan for service, a loaner car. Moving the date of said car up as availability became better. I haven't even dropped my car off yet but if this is what I should expect, this is 5 stars all day. Now go back and look at my dealings with North Penn Mazda and see if I casually hand out 5 stars... read more

I strongly recommend avoiding this dealership. Their business practices appear unethical, and my experience with the service department was extremely disappointing. The staff was consistently rude, unprofessional, and unhelpful. Save yourself the frustration and take your business elsewhere. read more

Tom, George, Mark, and Kristina made the car buying process very smooth and easy. The sales team were super friendly, patient, and accommodating with both my trade in and my new (to me) car. The financing was the quickest and most thorough I've ever been experienced. Wont be going anywhere else for sales or service. 2022 Mazda CX5. Thank you! Kate read more

John Kennedy Mazda - Car Dealers Near Me - Conshohocken, Pennsylvania

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My wife and I had an amazing experience with Mike Henkin and David Sipe on the sale of our new Mazda Cx-5. The financing was super easy with the help of Rueben. Overall, it was a pleasure doing business with all 3 of these guys. I would definitely buy another vehicle from John Kennedy of Conshohocken. Thank you for all of your help! read more

John Kennedy Mazda - 2024 Mazda Cx-5 Carbon Edition - Car Dealers Near Me - Conshohocken, Pennsylvania

I have purchased many cars in my lifetime, and this car dealership sadly has been the WORST experience I have ever had. It's really unfortunate because I was so excited at first. I drove over 3 hours to go to this dealership only to be told after I get there that they only had one key fob to give me as they lost the other! What? Then I go to see the car, and they didn't even bother cleaning it, first time for everything. Fast forward to me driving my new purchase home, and the wheel is shaking! Message my sales guy who tells me my car just needs wheels balanced, and the warranty will cover it! I call my nearest dealership, and guess what they tell me? Not true! The warranty does not cover wheel balance so call your dealership. Now he isn't responding! Then I look at the contract, and notice the lady that did our paperwork snuck in GAP insurance for $1,200, and gave me a hard time when I confronted her about it, and told her I didn't want it. I SWEAR to you all that this all happened to me in this dealership. Still waiting to hear back from my sales guy, but I am not holding my breath because their lack of customer service is clear. First time buying a Mazda, and I am sad what should have been a wonderful experience has been a horrible one to say the least :( read more

Save yourself time and go to North Penn Mazada. Long story short if you're a female I would advise you to stay away from John Kennedy Mazada. I went there 3 times and tried to give them the benefit. The first time they made me wait and hour and a half despite me calling about the exact car I wanted to look at and didn't have it on the lot. The guy then proceeded to be a rude. The second time I walked in they refused to quote my car because I didn't have my ID? Never needed my ID anywhere else (and I was just passing by and my boyfriend was driving) and wouldn't accept any of my documents that I keep on my phone like insurance and registration. The third time I came in I got the guy from the second time and I accidentally said MX50 instead of CX50 and he corrected me and laughed in my face despite knowing what I meant.... Anyway after being able to tell he pissed me off, he bumped me back to the guy from the first time who refused to hand me any paperwork and would only hand it to my boyfriend who wasn't buying the car.... Anyway I ended up getting a CX50 at North Penn and I loved my experience with everybody at the office and they beat their price :) read more

Was shopping for a new car. I do a lot of research and spoke to dozens of car dealers. Dave Stipe was transparent and responsive. No games, no wasted time. Got a great new car price and market price trade in. Took me barely 40mins to come to an agreement. read more

The employees were extremely knowledgeable and the showroom was great. We purchased a vehicle and the entire process was extremely easy. If you're looking at a new vehicle they were great. We originally went to John Kennedy ford and the sales man was able to bring us over to Mazda and help. Great company! read more

I spent much time walking around the showroom, getting in and out of cars. I could not get anyone to wait on me. Not even "can I help you". Yes, they can say "we dont jump on people"....but just saying "hi" is not jumping on people. When I look around and salespeople are at desks, scrolling phones, INTENTIONALLY trying not to look up and make eye contact, well, I know it was not my place. Business is great right now..... hopefully it stays that way. Otherwise, some teams will face a reality check. read more

Wonderful!!!!! What an easy and enjoyable experience! Fadi was exceptional! In fact everyone at the dealership was great! Wish I went there first! Love my Mazda and I am very happy I purchased the car from Kennedy Mazda! read more

Buying a vehicle from John Kennedy Mazda was pain-free for two reasons (of course, your mileage may vary): 1. we had a super salesperson (sadly, she doesn't work there anymore), and 2. due to external factors, I was eligible for factory prices, haggle-free. Worked with their auto service staff (Keith, and others), who replaced a troublesome tire without issue, and quickly too, much appreciated. They did a bang up job on one of my bang up jobs, too - true story! read more

John Kennedy Mazda - (photographed by Dave Hong) - Car Dealers Near Me - Conshohocken, Pennsylvania

Update: As they promised in their response below, the dealer stepped up in a big way and found the part my daughter needed to get her CX-5 back on the road. We really appreciate John Kennedy Mazda going the extra mile to service her new car given that the shortage of catalytic converters is a nation-wide problem. This was not an easy problem to solve and the dealer put in the extra effort to remedy the problem. We appreciate the good service and would recommend this dealer. Update: the dealer has provided a loaner and has committed to finding my daughter the catalytic converter that's needed. Happy the dealer has stepped up to help out and I plan to update this review based on her experience once her car is on the road again. Original: My daughter bought a new CX-5 4 months ago. Her catalytic converter was stolen (this is a big problem these days) and they say you cannot drive the car without it. They have 0 replacement parts and will not allow a universal catalytic converter to be used temporarily without voiding the entire warranty. And, they won't have a replacement for 4 months. Basically, the car is un-drivable and un-fixable until the new parts arrive from Japan in about 4 months without voiding the warranty. read more

If I could do half of 1 that would be the right rating. Mazda service is the worst!!!!! This would be the second time for this problem and all I get, has far as setting up a time to have it looked at is attitude. What I got was a woo as me story for there take or leave it approach. Now I will have to go some where else with a car warranty still in place and pay more out of pocket to get fixed. Really PISSED about this about this situation!!!!!!! read more

My Husband and I haven't bought a new car in quite a few years. After two months of shopping, researching and preparing we headed out to the dealership for the car we wanted. We knew we were not buying that day we were two weeks before the day we planned to buy, so no worries about making rash decisions. I cannot tell you how amazing our service and experience was at Jack Kennedy Mazda. That first day there wasn't any pressure and we were able to test drive a different trim and ask a ton of questions and never once felt pressured, or talked down to or even rushed. They were swamped and we were treated as if we were the only ones there. 2 weeks later we come back and were ready, we have all the true car prices, we have offers from other dealerships, we know the value of our trade in.... By the end of it I felt we had prepped for a world war and showed up to a badminton match. They were so kind and transparent and our negotiations were super nice. Now its no surprise to me that there were a lot of folks buying cars there as everyone on the floor has been so nice. So we did have to wait a bit till our turn with finance. But our amazing experience didn't end there, signing the contract set me at ease every step of the way. Everything was itemized and when we asked about any thing, it was clearly explained and we were shown what it was and its cost. When we declined some service offerings, it wasn't any big deal at all. We even had one service offering that we didn't think we would want coming in, but after really talking through it and clearly seeing what it could save us we gladly purchased it. No regrets on anything! Also I personally have never felt too good walking out of a car dealership, but here I felt empowered instead of second guessing have of the interactions. As a woman visiting a car dealership I often have to work through the fact that I'm the one negotiating and not my husband. Not once did I have to spend anytime redirecting the conversation, they addressed both of us the whole time. I cant say that for some other dealerships we had stopped by while shopping. We look forward to coming back to service both our Mazdas here now. Huge props out to David Sipe and Mark Iatarola, the guys in the front who were so welcoming and nice and really the reason we had little intention to go anywhere else to buy our CX-5. In the back Josh B!!! So wonderfully nice, welcoming and transparent. The way he spoke to us relieved any nerves or anything. And he has the cutest fur babies! Stop by, you wont regret it. Signed Candy and Dave =) read more

John Kennedy Mazda - Our lovely new CX-5 - Thanks John Kennedy Mazda!! - Car Dealers Near Me - Conshohocken, Pennsylvania

countless times at this dealer for service. not mentioning names, service guy is extremely lazy , and very rude (if you have ever been on site there, you will know the advisor Im talking of) . Im taking my business further away . Awful customer service. read more

after leaving the below review, this dealership was in contact with me within days and offered me an emergency loaner vehicle. they found me what is likely one of the only viable catalytic converters in the US and fixed my car in less than two weeks. I am so grateful for how quickly they helped me find a solution. catalytic converter theft and the shortage is a huge problem across all car brands, and it's clear that they made a huge effort to help me. with the current state of the world, it's important to pick a dealership that will support you and help you find solutions- and for me they did just that. Thank you! read more

Please take your business somewhere else. I have dealt with these dealership since 2018. When it comes to sales they just want to sweet talk and sell you the car and be done with it. Service department is rude and will damage your accessories. I purchased my Mazda Cx-3 with full cash payment. Its been 10 months that I haven't received the car title which I paid for. Now they are refusing to refund the title fee or help me get my title. As the previous reviewer said garbage customer service. Greg Mastrangelo will try to shift the blame on to you by means of illogical arguments and non-sense run around. One time I had to fill out a direct mazda service survey and I gave them poor rating. After that someone called me and started getting angry about the rating. Why do you think I gave you the rating genius? The angry neanderthals that work there only understand making a sale with false promises. I can go on and on about this dealership and their lack of transparency. Just take your business somewhere else. read more

I have purchased 4 cars over the last 8 years from this dealership. It has become a painful experience for myself and my daughters. Service has become a nightmare and they basically tell me the Mazda 6 and the Mazda 5 SUV don't hold up well with brakes, exhaust and electrical systems. Todays bill would have been over $1000,00 for an inspection. This is not what was told to me by sales when i bought and leased these cars. I am finished with this dealership as they never respond to my concerns when I tried to escalate to leadership. Be very cautious when dealing with their sales and service dept. read more

In reply to the business manager, you are predictably hiding behind the large Mazda corporation by pushing me off on them. You sold me the car and you deal with the customers. Mazda does not care and you know it. And you keep mentioning maintenance as if A. This is a maintenance issue and B. Insinuating that I did not maintain the vehicle. Both are false. Nowhere does it say the poorly designed internal water pump needs to be maintained or checked. Its clearly a design flaw by Ford and it's documented online and affects many vehicles. And I was diligent about maintaining the vehicle. Not always at a dealership, but I had more than just warranty repairs done at your shop. You aren't apologizing for posting the wrong information. You're just embarrassed I called you out on it. The fact is, you and Mark had an opportunity to make things right, but instead chose to only help me out if "you have an opportunity to sell me another car". That's a direct quote from Mark's mouth. Typical salesman only looking to put more money in your pocket even if it means squeezing more blood from a stone. Another way to show your honesty is to alert the owners of these vehicles AHEAD of time that they should get the water pump changed or serviced. No, you wouldn't dare do that or you would be operating with integrity and outside of the Mazda "framework" you mentioned. Do me a favor and shove that framework up yours and Mark's .... read more

Mark the General manager told me because I'm out of state and wont use his service department - that he refuses to sell me a car or get me a lease price. I'm not saying this describes the dealership accurately, but when you're refusing to sell cars to out of staters - you effectively show yourself to be a bad dealership. if you're in the Tri-state, don't support Mark and his weird out of state policies. read more

Although our car-buying process was short-circuited by Covid-19 & distance*, I want to give this dealership a lot of credit for being so responsive & helpful. Salesman Harry quickly provided all the info we requested on a specific Mazda model, including pricing that was very competitive with other dealers. [*Not sure why the dealer quote requests that Edmunds automatically sent out weren't more focused on dealers closer to us.] read more

Great experience at John Kennedy Mazda! In particular, Josh Vey. Not pushy at all, very patient, knowledgeable and personable. I would highly recommend this dealership, as I didn't feel pressured by any of the staff. read more

I had the opportunity to buy my first car at John Kennedy Mazda. When I walked in on a Saturday to come test a couple vehicles, it was very crowded and the staff was busy tending to other customers. Even though it was crowded, Cheryl, Mark, and Pat continued to stop over and apologize for the wait. They were very hospitable and asked if there was anything to get me while I waited. I appreciated this attitude or serving all customers on a personal basis instead of focusing on one deal. After the wait, they really got to know my vehicle needs and also financial needs. Pat and Mark are pros in the regard that they take the time to understand the customer and their financial situation instead of pushy selling at other dealerships. I ended up purchasing a vehicle from John Kennedy Mazda. Pat took the time to go over paperwork and even was willing to go out of his way to make sure i understood all details with owning the vehicle (warranty, insurance questions). When I came back to pick up the car, the gas tank was full and the car was cleaned once again (it was already prepared great at original point of sale). Those little things go a long way and I am glad that some dealerships are selling cars right... and this is one of them. read more

The only bright side to this dealership is Joshua Vey and Brigham Lynn. Since purchasing my vehicle (of which the CX-5 rocks), I have not been able to get an answer regarding registration and plates of which I was told was taken care of twice but when speaking with the DMV, I am told there is no record. Besides that, no one is available to talk on the phone other than the receptionist. 60 days later, no plates. Pretty disgusted. But the sales process was fun at least. read more

From my initial contact via internet, to my experience in the showroom, not once did I feel pressured. Pat my salesman was knowledgeable of my vehicle and spent all the time I needed to make my decision. He was professional, friendly, and very patient. Cheryl was welcoming upon my arrive and extremely friendly. Cheryl worked with and on my behalf to help get me the car I wanted. I have and will continue to recommend Cheryl and Patrick specifically at John Kennedy Mazda. read more

Bait and switch the sales consultant was to.match the features of a 2016 ford edge at their jenkentown dealership they said they found a simular truck at the Conshohocken dealership, It was not from the same year, It did not have parking assist, custom wheels, winter weather package, with a price of over $ 1000.00 more. read more

The service center is fantastic. Super friendly, honest staff that does quick, efficient work. Highly recommended. read more

The staff were excellent from the salesperson, Davis Sipe, to the managers and finance staff! No pressure at all. Were even pleasant when we stopped in a few minutes before closing just to see the car again. Would definitely recommend this dealership to anyone. read more

Buyer beware, make sure you get complete clarity on your deal and any incentives they offer you. I assure if you don't they will make no effort to truly stand by their word or even find a compromise. It's a real pity to allow a deal to go south over the minor details. read more

I was shopping for a Mazda at several dealerships in my home state of NJ, but I'm glad I ventured out to the John Kennedy dealership in PA. Our salesperson, Emily, was incredibly friendly and did not apply any sales pressure. While they did not budge on the price of the new car, we still got a fantastic deal that beat every dealership I priced out in NJ. They were willing to negotiate a bit on my trade-in, and we got a very fair trade-in value. Not only that, I did not have to jump through any hoops to complete my purchase as an out-of-state resident. After the purchase, Emily was very patient and thorough in going over all of the many features of our new car. Overall, I would say John Kennedy was the total package - great price on the new car, fair value on the trade-in, and excellent customer service from both Emily and her sales manager. read more

Make sure to work with Josh and Andrew. They are quite helpful and not at all pushy. One of my best dealership experiences.

This is my 3rd Mazda from John Kennedy(thanks David Sipe)! Great people who make car buying easy and don't try to up sell you. Highly recommend them for your car purchase! read more

Test drove my first Mazda ever yesterday and had a great experience and introduction to the brand from the salesperson Emily. She explained features and differences between the 2 cars I tested (Mazda 6 and 3). For me, a woman of a 'certain age' buying a new car on my own Emily was a perfect fit for me to understand and evaluate the Mazda car options. Good job! read more

My experience buying the car was actually fine. My salesmen was nice, and I walked away with a decent enough deal. After moving to the city, I sold my brand newish car since I was commuting with Septa. Then the phone calls started. A year after the purchase I started getting calls about my warranty expiring. "I don't own the car," I explained. "Please remove me from this list." I got letters in the mail asking me to purchase private warranties since "my warranty MAY have expired." TWO YEARS LATER, I am still getting calls from some Las Vegas company that is trying to tell me my warranty for a car I haven't owned in two years that refuses to remove me from their call list and hangs up whenever I ask them to. I don't know if it is normal business practice for a car dealer to SELL YOUR PERSONAL INFORMATION TO OUTSIDE BUSINESSES, but this one definitely does, and that is completely unacceptable. . read more

Just finished leasing my second Mazda CX-5 from John Kennedy Mazda. It was another great experience, very knowledge staff that does not come on too strong. Our Sales Consultant Josh Vey has been great to work with and makes the process very easy. read more

I've had my lease through this dealership for the past three years and I went in this weekend to see what options I had now that my lease was up. The staff was really wonderful. Kevin, our sales consultant, was so nice and I didn't feel pressured at all. I really enjoyed working with him. Additionally, Cheryl, the sales manager, was incredibly helpful and they worked with us to make everything so pleasant. I can't thank them enough for all their help and their great customer service. read more

Had a test drive on the Mazda CX-5 with DJ on Saturday. Even though I did not purchase my new car from them, everything about my visit was excellent. DJ could not have been nicer or more knowledgeable. There was never any pressure to buy which is a plus. All of the staff was gracious and very attentive while I was in the showroom. If you are thinking of a Mazda or need a new one, this is great place to go to. read more

Worst experience buying a car. I had put a down payment on a car went to pick it up and it had scratches and paint chips all over it that were not their originally. I ended up walking out of the deal. This place has no customer service abilities. BEWARE!!!! Spend your money else where. read more

I had an excellent experience with John Kennedy Mazda. I felt like they reallly made an effort to reach a price point that worked for me. Genuinely nice people. I would recommend them for sure. read more

Had a pretty bad experience here. Started off ok, walked in, the salesman DJ and manager Cheryl were very nice to me (note: of course expected, but I had worser experiences walking into other dealerships as a female customer prior to this). I told them SPECIFICALLY that I had a out of state license as I had recently moved that I would NOT be able to change for the next couple of weeks. I was assured it would not be a problem as long as I was willing to go to that state before 30 days and had an address I could use there, which was no problem. I was told they dealt with this situation plenty of times before. Fast forward to day of me picking up the car - complete nightmare, the address on my driver's license needed to match the address listed on my car insurance (which I had to get the night before I was going to pick up the car) which had to match my current state of residency and current home address which was where the license plate had to get mailed to. This was all not communicated to me beforehand, and they even told me "well we didn't know it had to be like this until we did your application just now" and "we just don't really see this situation" - oook... so then if you haven't dealt with out of state licenses before, then WHY did you tell me you did. Then I start getting emails going "just go to the DMV now and change your license" - which I had already explained to them would not be possible for multiple weeks and was the entire point of me explaining I had an out of state license in the first place. Then I get told, "oh don't worry, then just get a state ID with your current address on it, I guarantee that'll work." Surprise surprise, I call the DMV to ask if it would or not, and nope, not only would it NOT work, I'd have to give up my out of state driver's license to get what would have been a useless state ID. At the same time, the car insurance company rep tells me he's never heard that the address of my driver's license has to match the address listed on my car insurance so I get completely conflicting information. Overall, I felt lied to, harassed and misled. It was like the people at this dealership would literally do anything to make a sale happen. I never got an apology for any of this, just got told, "oh well laws change and we had a misunderstanding." And all the while, I had been receiving daily emails from multiple different people within the dealership (all automated I'm sure and all not knowing the other was ALSO sending the same emails). For personal reasons, I was unable to change my out of state license the first time I went to the DMV so I had to wait a couple weeks before I could actually get it changed. In the end, this entire situation could have been avoided if people were honest with me in the first place. If you don't know something, tell me you don't know! Anyway, I finally got my spiffy new driver's license a couple weeks later, and proceeded to get a car from ANOTHER dealership that was much more honest and upfront. read more