The best dealership for Purchasing a Lexus and for service. I recently requested purchasing the trunk sill light for my ES300h. Tom Manley the General Service Manager helped all the way with securing the part and having it installed. Karli Davis my write up associate Kept me in the loop until it was completed. The result is an awesome light that glows every time I open the trunk. Jeff Deren the General Manager of Wilkie Lexus is genuinely the best. always over seeing the experience. read more

Wilkie Lexus - Trunk Sill Light just installed!!! - Car Dealers Near Me - Haverford, Pennsylvania

Went there to get my sunroof drained, and they did a great job. Not only did they blow it out, they washed and vacuumed my vehicle. I spent about ninety minutes total. By the way, I have a 2016 RX450h and they fixed my issue for no cost. The waiting room had fresh baked goods, coffee, tea, water. The WIFI was strong. There is a reason why Lexus is Lexus. Thank you again. read more

I went to this car dealership for the first time today because the gas cap lid popper jawn on the Lexus that I have been driving lately had stopped working. Thus I could not fill the car with gas. When I arrived at the dealership, there was a space in the parking lot next to the front door that was reserved for people who need their car serviced. I was immediately greeted by Saint. He personally fixed the problem with the gas cap lid popper jawn in less than a minute for no charge. That is great service. read more

Follow up to my last review, after 16 days. I finally had my service appointment for the free 5000 mile service. During the service they don't actually do anything other than inspect and refill fluids. After two hours of waiting, I had to demand my car back or I would still be there waiting. My recommendation is do not buy a car at this place if you expect to get it, serviced there. Follow-up: the GM called me to apologize and I told him I would give them another chance. read more

Seriously thinking about buying a Lexus GX550, but they do not even have one I could test drive before buying. The sales woman on the phone was really rude. Will not be buying my GX550 from Wilkie Lexus! read more

I dealt with Duy Tran and had an awesome and easy buying experience! I spent 1 hour with Duy on Friday to pick the car and talk $ and 2 hours on Saturday to do paperwork on my new GX and my trade-in. All the financing was done online Saturday morning while the car got ready and we were home by 4:30pm. I couldn't ask for a better buying experience and will be back in a couple years! read more

Wilkie Lexus - The new gear - Car Dealers Near Me - Haverford, Pennsylvania

Barbara B. I recently purchased a 2024 Lexus ES 350 from Wilkie Lexus in Haverford, PA. Blair, my salesperson, made the purchase stress free with his knowledge of the vehicle and the ability to answer all questions to my satisfaction. He did not use any pressure tactics to make the sale and he went out of his way to make sure I would be happy with my purchase. I was so impressed with Blair that I made my purchase without considering other vehicles or dealerships, even though it was my first day shopping for the car I was in the market for. I have never purchased a car before without doing comparison shopping first. read more

We just bought our 4th Lexus from Wilkie. The process of buying a car from this dealership was flawless. Nick Eni, our salesperson, is a true professional, personable, and knowledgeable in helping my wife and I in making a decision. The dealership from sales to service is top notch. They are truly a service minded dealership. We highly recommend this dealership and the cars are great. read more

Great experience purchasing a new, limited supply GX OverTrail. Sam Carter is a true professional, no nonsense, extremely knowledgeable and willing to spend as much time as needed during delivery and features review. Thank you Sam! read more

May 1997 I graduated from CCP with a degree in nursing and wanted to treat myself to a new car! I went to Wilkie Lexus the original location in Ardmore and brought a black on black ES300 off the showroom floor from my salesman Ray Johnson! Fast forward 26 years later and I decide to get another Lexus ES and Ray (no relation) is now the GM and connects me with Julie Thompson and behold I get a 2023 Lexus ES-300H like deja vu! I am extremely happy with my purchase and Julie and Ray made me feel like family! Julie even called a few days later to ensure I could operate everything! If looking for that Rolls Royce treatment without the cost give Lexus a try! read more

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I bought my is350 sport, from Wilkie Lexus, the sales representative was outstanding, informative, interested in what I was concerned with. Very knowledgeable a pleasure to work with. This is my 3rd Lexus, and I was absolutely satisfied with Duy Tran.,one of the very best sales rep I have worked with. There was no pressure, no over selling, answered all of my questions, with in-depth information. I traded in a car that was registered in California, not an easy state to buy or sell a car in. Duy was very helpful with the transfer, including getting me the required insurance as my ca insurance could not be transferred to nj. I highly recommend Wilkie Lexus and Duy Tran for a sales representative..he goes over and beyond your traditional car salesperson. read more

My problem is the customer waiting room. You are stuck in there forced to watch Fox News that includes antisemitism, overtones of white supremacy, with a large helping of misinformation. I'm all for free speech, but this barrage left more than a few of us feeling uncomfortable and unwelcome. We were trapped there. Couldn't they put on something less offensive? HGTV or Smithsonian channel? read more

Very disappointed with the service department and lack of customer service. Interior of the car was damaged during a service visit, made them aware of the issue within 30 minutes of the leaving the dealership and they claim the damage was like that prior to the service. Service employee was not helpful or understanding of the situation and only took their coworkers side which of course that employee didn't take responsibility. I clearly don't take pictures of the car before service to prove them incorrect so based off their response to the situation, wasn't much more that could be done. Sent a complaint to the dealership which went unanswered, no surprise. Part was a plastic piece that doesn't cost more than $100 to replace/fix but you can really see how good a business is when things going wrong so we will never be back. read more

Not sure what's happening with Wilkie-Lexus but recent $1.4k repair came with dreadful service. Arrived early morning. Zero pro-active communication from person who took my paperwork at service desk. I texted 1pm to ask for update, told additional repairs needed. No follow up. I call, leave message, no follow up. Call showroom and then go to service area to request call back on my behalf. I'm told car still not ready and shop is shortly closing. I manage to pick up car after hours ("so long as you pay now."). Here are pictures of what my car looked like. I've used Wilkie exclusively since buying my car there -- not sure that I'll continue to do so. Disappointed. read more

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Unacceptable customer service. Once they sell you the vehicle, good luck with them returning your calls on anything you might need help with . Bought a vehicle in September. Only one key fob was available as ther was a "key shortage". We STILL do not have the extra key and after several attempts to contact No ONE returned the call. read more

Sales Department was understanding. Great customer service. I finally had the pleasure to deal with salesperson: DUY TRAN. A special order was placed on July 2020 for a 2021 Lexus RC 350 F Sport AWD with all the bells and whistles. Mainly, the flare yellow exterior color was not available at the time. Importantly, I was able to get the Lexus rebate for December. On the week of delivery, Mr. DUY TRAN finalized the documents and delivered my new car expertly. I am satisfied with his sales performance. Wilkie Lexus is a great place to purchase a LEXUS. read more

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This place is great! I've taken my car for servicing here twice and they treat you very well. They're quick and honest. I never had to wait more than a little over an hour even when the waiting room was full. The lot is small though so it's not a place where you can walk around much when you're waiting. But the area is very nice and safe so it's fine to walk around the local shops etc. They also serve cookies from the bakery next door, coffee, and other snacks in the waiting room! read more

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Pros: great product, great price. Great service plan including pickup, delivery and loaner. This is my 3rd Lexus buying experience. This includes purchase in NY and on the West Coast. The facility is small. This isn't a place that you can walk the lot and see what you like. You sit w a sales person and they review the inventory. Then they "order" the car from the offsite. It took a good 15-20 minutes to get the one car over for view. We were undecided between new and used. The sales person was steering us pretty heavy towards a used car. It could be that it was a great deal or I'm not certain if there was another motive. It was about 4 months old, returned on a lease. The story was "grandma changed her mind" which I've heard at another dealer. We went with the used. The car had to be prepped. Sunday the dealer is closed. I'm not sure what was meant by "prepped" because days later, I found a magazine in trunk that must have belonged to the man who previously owned car based on mailing label. The car was pulled up to the curb. It was raining. Keys were handed to us and we went our way. My previous experiences were new cars. Those were delivered (west coast) in a glass door garage, high gloss marble floor, table seating next to the car to complete paperwork. The NY location delivered it in a similar setting but then also made appointment to come to my house on weekend. At that time, they reviewed the car, programmed phone and garage. So, ultimately Wilkie has the opportunity to elevate the new/used car delivery experience. If they don't have the pretty garage, they could consider accessories or even a "thank you" by mail w a plant or something. read more

I recently purchased a new Lexus. The entire process from start to finish was seamless. Roy Ruttenberg answered all my questions in a straightforward and honest manner. I interacted with other associates throughout the process, and everyone was so kind. Buying a car can be stressful, but Roy and his colleagues made the experience a pleasant one. if you're looking for a quality automobile and top-notch customer service, Wilkie Lexus is the place to go. read more

Wilkie Lexus is great with the assigned customer facing service advisors, comfortable waiting room has food and drinks, and you get a loaner car. I'm afraid that might be where the good ends. Wilkie service has forgotten the window sticker for the oil change and has not cleared the oil change maintenance message the last two times I've had my LX570 in for service. Also the last time it was in, the rear lift gate and panic button function stopped working from my keyfob. They said my keyfob was malfunctioning and I'd need to order a new one. However, both my keyfobs which worked perfectly fine now do not work with this function. They both could not have gone bad at the same time. These are smaller issues less than a few hundred dollars, but sometimes they forget to reassemble major things causing much more costly repairs. I believe Lexus quality and reliability from the factory is second to none, but they need to vet their local dealer mechanics and have quality assurance checks on these maintenance and repairs to avoid these issues that cause a breach of trust in current and future customers. read more

Terrible service. Horrible customer service. Racial discrimination advisory. Received a loaner on empty and my car returned with my half tank now on E. Save yourself the trouble. Drive over to cherry hill where every service is genuine. read more

Consistently bad service. Never an exception to that unfortunately. I stopped going to Lexus of Chester Springs when I moved from Chester County to Center City Philadelphia, and what a mistake! They failed my car for the state inspection in 2016, but Pep Boys passed it the next day. Needless to say they will not be inspecting my car again. They never get anything right, literally! Most recently, in May I brought the car in for an oil change, and I told them not to work on the airbag recall because I didn't have time to wait. And guess what? They worked on it anyway, causing me to wait twice as long as I told them I could. They did this because Lexus reimburses them for recall work, so it's extra money for them. Fast forward to September when I took it in for an interior detail. Two days later I picked it up, and it wasn't even washed. So that means I paid to have the inside of my car cleaned, but they couldn't even wash the outside of it which is supposed to free with any service. The service manager apologized and told me to let him know next time I'm coming. Excuse me, Lexus is supposed to be known for its customer service, how about he just tell them to shape up or ship out? Even the valet guy creeps me out when he asks me if I'm 'saved' after seeing the rosary hanging from my rear view more. I told him once I was Catholic and walked away from him, but he remembers me every time. Third and final time, I dropped off the car last week for an oil change. The next day, I'm driving to work, and I hear something dragging under the front of the car. A guy walking down the street who sees me looking under the car tells me that it's the undercarriage! I take it to Pep Boys, and they fit me in immediately and screw it in. Apparently the guy who changed the oil filter didn't tighten it.... What a joke.... A few days later, I noticed that they didn't even put the oil change sticker on my windshield! I email the bill from Pep Boys to the service manager, and he refunded both the charge for the oil change and the bill from Pep Boys...So in the end, they will make things right. But why so many tries? I would not recommend this place compared to other dealers. If you're not picky about service, you might be satisfied (most of the time) with the service. But if you're expecting true Lexus quality service, you won't find it here. read more

Avoid them if possible. They will create non-issues to create work, and then charge 3x fair prices. For 99% of your car needs, chances are there are local, fair and honest mechanics. They failed me for an inspection, giving me a bill with $2.8k in car repairs for a car that I bought from them with 50k miles 10 months ago. Mind you this car has been sitting for most of that 10 months. Went to another mechanic with over 400 reviews and average rating of 4.8. He found no issues and passed my car. Wilkie puts the steal in stealership. read more

I bring both of my lexus vehicles here for service and love this dealer! I travel for work and the cost of the oil change and tire rotation might be $80, I love it, why? Because you get a loaner car instead of waiting. The service advisors are friendly, knowledgeable and processional. The hours of service are designed to meet the needs of the customer. Thank you Wilkie, love your dealer! read more

Just a quick update to my last review. If I could give more than 5 stars, I would! Doug, Sue and Kim are AWESOME!! They have fabulous and friendly personalities and they always have answers. Consistently helpful, positive and such an asset to Wilkie! I really recommended everyone to this Lexus dealership and it's due to these 3! Thank you for always providing reliable service with smiles! Oh, the waiting room is great too. Yummy cookies, good beverages, televisions, wifi, plus neat and clean! Wilkie Lexus is the best! I have had Nissans and Mercedes but the customer service and service at this dealership is the best! I went in this morning because I saw a few random lights go on simultaneously and of course that is always scary. Doug took care of the issue right away...personally going out to my car. Kim in the Service Department is amazing as well. Her personality is great and funny and truly makes you at ease. I always have the best experiences at this dealership and now I think about 6 of my friends are Lexus owners. Keep up the great work! read more

I'm not really sure why this place gets such poor reviews. I have been going here for service, and every time I go, they are top notch, from beginning to end. The people are all nice, and the waiting room is comfortable with nice snacks and drinks available on the counter. The sales people are friendly as well. When I was waiting one time, they even lent me a phone charger while I waited because my phone battery was low. I appreciate their effort to make my experience a positive one. read more

When you contact a luxury brand, you expect a higher level of service. I contacted them explaining I had already driven the car and needed a price. I received the exact same neanderthal car sales tactics and avoidance of a direct question. Honestly the interaction was worse than dealing with the alleged "lower" brands because unfortunately for Wilkie, they're interested in getting the ball rolling by providing a price and over email. Their nonsense isn't worth it. read more

I had a very scary and dangerous driving experience during yesterday's heavy rainstorm where my windshield kept fogging up, obstructing my view almost completely. It made me realize how limited my knowledge is of the numerous car functions available and the appropriate time to use auto, defrost buttons, recirulation vs outside air mode, etc. I left a voicemail with Wilkie Lexus and Lance called me back almost right away. He was professional and super helpful in answering all my questions. I feel very well equipped to drive and feel safe during the next storm, be it rain, snow! read more

I bought a Certified Pre-Owned LS460 from Wilkie Lexus in October 2013 and my experience with the sale and after receiving the car was not satisfactory. I really expected more with my first experience with Lexus after hearing many good things. I located my car online, and after speaking with salesperson Wesley Pinnock, we agreed upon a price and an interest rate (0.9%). As I was flying to Philadelphia to pick up the car I verified the price and the rate with Wesley before buying my ticket. When I arrived at the dealership, Wesley could not offer me the 0.9% rate as it was a promotion that did not include the LS line. He did reduce the price by $250, but that did not make up for the overall cost of the car with the higher interest rate. After finalizing the paperwork, which took the expected amount of time, I took off for a drive back to Atlanta. During the ride home I noticed the brakes vibrated the car when braking from highway speeds. Also, the second key fob was non-functional even though it was "replaced" before I left the dealership. While getting the key fob replaced (my brakes were fixed as well) at a Lexus dealership in Atlanta they asked me if I knew the car was in a rear-end collision. They knew this because there were larger than normal gaps between the trunklid and body/bumpers (something a layperson wouldn't notice). I had no idea, but it explained how a portion of the bumper kept popping out, and still does, but is not covered under the CPO warranty. The brake issue, fob issue, and undisclosed rear-end collision makes me distrust the Lexus CPO program. A multi-point inspection should have caught at least one or two of those issues. Overall happy with the price, but unhappy about my overall experience with Wilkie Lexus. read more

If you love being spoken down to by upper management and not being taken seriously, then Wilkie Lexus is for you. Im not sure about the rest of the staff, but Trung Tran and some old white dude from upper management were probably the worst when it comes to picking a vehicle. They did not even attempt to run my credit even though I stated I have a deposit ready for a IS 250 and was ready to upgrade from my current Prius. Long story short, I went to Lexus of Cherry Hill and they, Sean Minor, treated me right and I walked out with a brand new crafted line the next day. read more

Memorial weekend in 1996 was when my family bought our first SUV at Wilkie. This was before they moved when they were still located in Ardmore. Since then we've bought two more vehicles from then, two LX470, one in 1999 and then again in 2003. I used to rave about their customer service and always liked the people there. key word, USED TO. so what happened?! The service advisor that was my favorite was Ryan Tepper, who unfortunately is no longer there. He always remembered my family and I, even when we bumped into him while out shopping, calling us by first and last name! Every service advisor I've had since Ryan left doesn't remember my name or recognize me. Being a customer for years longer than most of the service advisors working there, that's pretty poor commitment and customer service and relations. I could care less that they give me a red rose every once in a while. And then, there was a time where i needed my vehicle serviced as I was going on a long road trip and wanted my vehicle to be safe. I asked for a loaner, the service advisor said I had to wait 3 weeks. WHAT?! yes, THREE WEEKS! ok. so I asked for their complimentary service pick-up, drop-off service. oh wait....that is a FOUR WEEK WAIT! Are they serious?! So much for being one of the top elite lexus dealers in the area. So a family member and i drive 45 min's the next day to drop off my car. And guess what?! There were a bunch of loaner vehicles waiting there. I complained and requested a vehicle but the advisor wouldn't give me one because he told me I never requested one when I made my appointment. Of course, I was very furious. After I had picked up my vehicle the following day, I was waiting for them to call and inquire about my satisfaction with regards to my recent service visit. Well, whattya know, they never called. I called the sales manager there whom I purchased my car from and he was shocked at the treatment I was given and told me to call the next time it happened. Wait, the next time? Is this a common occurrence? Few months later, I had to bring my car in for service again. Great service! NOOOOOT! Same thing, I had to wait WEEKS just to schedule a service with a loaner or wait WEEKS for a complimentary pickup/dropoff. You know what's funny? BOTH TIMES I was dissatisfied with the service, they never called to inquire satisfaction of my recent visit. Sounds like poor and dishonest service to me! I complain again and this time, the service manager apologizes to me. I've been a customer with WIlkie for 14 years and he didn't even know my name. He said that I was suppose to get a loaner and/or complimentary pickup/dropoff both times my vehicle was in service because I was a valued long customer. Don't tell me that, tell the service advisors working under you! So, it came time for me to buy a new LX, the new LX570. I've had enough of the poor customer service from Wilkie and decided to try Chester Springs. WOW, WHAT A DIFFERENCE!!!! Wish I had switched dealers a LONG TIME AGO! Experiencing similar situations, a few of my friends also no longer go to Wilkie anymore and we all go to Chester Springs. Don't waste your time with Wilkie and Tom Manley and his service staff. read more

In December, my 2010 RX350 that I had purchased at Wilkie, and where I always had it serviced, unexpectedly lost oil pressure and had to be towed for service. I was initially charged over $500. When I discussed this with the service manager on the phone and asked how this could happen so soon after Wilkie inspected the car in September, he explained that although the rubber oil line that failed was apparently OK then. He said that this was a known issue, that the replacement was metal to ensure it would not happen again, and offered me a 50% discount on my bill, for which I was grateful. However, as I subsequently thought of it, I became furious that I was not informed of this in September. Instead, Wilkie chose to jeopardize my engine. When I picked up the car, I berated the service manager about this. His response was to smirk. read more

Just had my first service at Wilkie Lexus and I couldn't have been happier. Was able to book service just 3 days in advance. I was offered a loner car but I work nearby so I didn't take it so I cannot speak to that. I delt with Steve Martin in the service center and he was very friendly and helpful. I asked about buying All-Weather mats and he called me before Installing the to confirm the price which was a nice touch even though I knew about what I would spend. Also Kim and (sorry blanking on the other lady name) in the Casher office were some of the best customer service people I've delt with. Both super friendly and helpful. Really glad I bought a car here between the pre-sale and post-sale service they are the best car dealership I've ever shopped with. read more

I dropped off my car here today for an oil change. I asked the service/customer representative how long it would take for the service to get done and was told that I was the third person in line waiting to get an oil change and that my car would be ready by 12pm. Mind you, I dropped off my car at 10am. The current time is now 5:39pm and I'm now just getting home from picking up my vehicle!!! Which is RIDICULOUS!!! This place is so unprofessional and they take forever just for an oil change, I really can't imagine how long it would take if I needed any other service! So as they were changing the oil for my vehicle they called me and told me that the front and back parking lights were out so I told them to go ahead and change it. Now I get there around 5 to pick up my car cause they said it was done and looked at my service receipt and guess what....YES..they forgot to replace my light bulbs!!! I mean really??? You figure after 8 daym hours they would have everything completed right??? NO!!!! So here we are half an hour later waiting for them to replace three light bulbs. I dropped off my car early cause I wanted them to be done in a timely manner. They shouldn't tell you that your vehicle would be done at 12 and your car be done at 5...and to be given back incomplete is RIDICULOUS!!!! Mind you it's my nephew's 5th birthday that started at 4pm...that I was to late to attend. I should of known because this is the second time I've been here and the first time was no different. But because I believe in second chances...boy was it my mistake!!! I will never buy, advise or come here for any maintenance again. This place is a joke. I don't know why anyone would come here and if you haven't been here and are reading this review YOUR LUCKY!!! Do yourself a favor and find another Lexus Dealership to go to. read more

Mechanics make their money with fake repairs and u can't question them...Boss Jeff Deren is a bandit bullying customers....very expensive hourly rate....used to be better years ago...they stink now....damage to your car while in their shop...mysterious...,beware read more

I live 5 minutes from Lexus of Cherry Hill and my husband and I rather do business with Wilkie Lexus. The service at Wilkie Lexus is personable and professional. From the moment you step foot in the building everyone is welcoming and friendly, in particular, Wesley Pinncok. We have purchased two cars from him, and he has made the process so smooth and free of stress. What I love most about him is that he is honest and upfront. I also appreciate that my husband and I can call him with any concerns and he is quick to respond and assist. In fact, I'd feel lost dealing with anyone else! Again, even for an oil change, I take my car to Wilkie Lexus. When I need my car serviced, we call Wesley, and he always tells us if it would be more than a couple hours. When this is the case, he has my Lexus picked up and drops of a loaner, and then drops off my car! Their exceptional service can not be matched elsewhere! read more

While I ended up not purchasing a Lexus, I had a great online/phone shopping experience with Marisa in their internet sales department. She provided information quickly and followed up at just the right interval. Pricing was competitive with the market as well. read more

Purchased service contract each time I went to use I was told it wasn't covered. When at the time of purchase it was. I love my car but in two years after this experience switching to something different. I don't care if it a go cart. Lol. I'm done with Lexus and it hurts to say that but I don't like being lied to. read more

Horrible service department experience. The two people I spoke with were unprofessional and displayed an apathetic attitude.

I purchased my very first Lexus (2020 ES 350 F Sport) from Wilkie Lexus in November. I couldn't be happier with the amazing experience I received from the manager Mr. Ray Johnson and my salesman Sam Carter. They both were amazingly helpful and professional from start to finish of my purchase. I came back with my mom this month to purchase a vehicle for her (2020 RX 350 F Sport) and again dealt with Mr. Ray Johnson and Sam Carter. I definitely look forward to being a longtime customer of Wilkie Lexus and will be telling everyone I know in the market for a new vehicle to come here! read more