I just wanted to say the staff at Piazza Nissan in Ardmore have been amazing. Service shop employee Cameron maintained clear communication and at no time was I surprised by any bills I wasn't knowledgeable of. The staff overall was kind and I believe I will make them my primary dealership. read more

Ardmore Nissan - My 2022 Pathfinder - Car Dealers Near Me - Ardmore, Pennsylvania

Went to the dealership today for service. Had an appointment @10am for state inspection and a tire rotation. After leaving my previous job at a dealership I that 3 hours for these two simple services is a big stretch. At most on a busy day it shouldn't go past 2hrs. I didn't get any information on my multi point inspection until 12:45pm. To have a WAITER sit there for 3hrs for something this simple is wild. I won't even go into their recommendations and the prices that's a whole different problem. Won't be back. read more

Ardmore Nissan - Car Dealers Near Me - Ardmore, Pennsylvania

I actually couldn't wait until the next day to write this review I wanna share my experience start to finish because if you're like me, you REALLY will find this helpful ESPECIALLY if you have a TRADE IN! I walked in before closing Friday night after going to different dealerships all WEEK from all areas. I get in and wasn't greeted initially kind of confused actually however I turned around and Riley did greet me with such a great smile and assisted me right away! I told him what I wanted and he grabbed 3 keys and showed me what fit what I was asking for. To sum it up I loved the Rogue RC it was beautiful loved the seats without getting all the features I wanted I actually was going to buy this one. I promised to come back the next day at a certain time but things happened and he followed up. I was at a different dealerships but I genuinely couldn't forget about how helpful Riley was. I come back and he's working with clients and Quan helped me from start to finish yesterday with test driving two cars actually and the entire run down. My trade in was being problematic for my experience stressing me out until I was able to speak with John I believe he's like the exec sales manager don't quote me but he showed me everything I needed to see and my car was worse than I thought and I felt defeated I had to choose another car but without a blink of an eye John suggested a car and before this point I never really spoke to him and he told me he knew I would like this particular car so that was the second test drive. Anyways... he was attentive and RIGHT! I loved that car and it had every single feature I asked for matched my color preference and everything but most importantly it fit my budget and he really helped me. The absolute best experience I've ever had at a dealership and trust me I've been to many dealerships in the past 11 years I've been buying NEW cars. When everything was said and I made my decision I sat down to sign papers with Oscar. Yall I cannot tell you enough how much I love Oscar he was super informative. Honest. I mean everyone here was honest with me. They did not waste my time especially Riley in the beginning. I appreciate so much how easy everyone made this process for me! John literally made me cry. Quan special shout out to you because you held it down all day and yall stayed behind super late I felt so bad but we did it!!! Thanks so much now I'll try to write a google review less wordy aha! Thank you thank you. I truly feel like I can trust you all and I'm 100% happy with my purchase with 0 regrets on the car this only happened to me ONE time! Yall please go see my guys at Nissian. I hope everyone is still there when I go back for servicing. Even if I move from the area I'll drive my beautiful car straight to Ardmore to see them all! read more

Ardmore Nissan - This was my salesperson Quan! Truly respectful great guy who helped calm me when I started stressing - Car Dealers Near Me - Ardmore, Pennsylvania

The absolute WORST service department. They never have the car ready when they say they will. Three weeks ago I scheduled over the phone tire replacement I came for the appointment and they had not ordered the tires and had the nerve to say it was my fault for not calling parts to tell them to order them. Two weeks later I go back and drop that car at 10:30 on a Saturday. At three they had not called and said they needed to hold It to Monday as they were too backed up. They are THE WORST NEVER WVER GO HERE. read more

I visited this dealership to look at a vehicle and was interested in learning more about the pricing. When I was presented with the price, I mentioned that it was significantly higher than the price I had been quoted at another dealership. I was asked to identify the other dealership, but I chose not to disclose that information. The salesperson was polite and professional and went to speak with management. However, when the manager became involved, the tone of the conversation changed dramatically. The manager began questioning me in an aggressive manner and raised his voice, seemingly trying to suggest that I was being dishonest about the pricing information I had received elsewhere. I was shocked and disappointed by this interaction. Rather than engaging in a respectful discussion, I felt I was being challenged and accused. The experience made me so uncomfortable that I decided to leave the dealership immediately. Unfortunately, this encounter not only ended my interest in purchasing a vehicle from this dealership, but it also significantly diminished my enthusiasm for buying a Nissan. Customers should be treated with respect, even when there is a disagreement about pricing. read more

I have used Ardmore/Piazza service for the past 7 years. They have been OK, albeit a bit expensive. This time, I have tried to get the service departmenttment to pop my sideview mirror back in after their parts department didn't do it properly, but after 4 calls and 2 voice messages to 2 different people, they did not call me back for over a week. I just happened to be passing by Chapman yesterday after they had already closed up for the day and they graciously popped it back in - free of charge, no less! I think I will be switching to Chapman for service from now on. read more

Here is their Modus Operandi. When you have an issue with their service, they simply ignore your calls, and they don't return call messages left. This includes messages for a manager to call you back. Ignored. When a business gets to the point that they simply don't care what their customers think, you are powerless to influence their behavior. Strongly suggest to go elsewhere. BTW I was a customer here for 7 years, before Piazza took over. Everything was fine at that time, at this point, hopeless. read more

I'm not sure what I feel about this location. Every time I bring my car here it's something else. Today I went for a oil change and air filter. Was told I missed my 30,000 mile service. Which was also included the tire rotation and brake flush, bill now 500.00 I let them do the work which I went across the street to target. An hour later I get a call my battery failed the battery test. I need a new battery and battery terminal service along with a alignment after the tire rotation. New total was over 1,000. I said no thank you, do the work we initially spoke abt and that's it. I can change the battery my damn self. I purchased my vehicle in Jersey and I love the dealership never had any issues but every time I come to Ardmore it's always something! read more

Went here for a recall repair. Dealership was very clean, Staff was professional and friendly and my car was Done on time. I didn't mind waiting around because they have free Wi-Fi and a target across the street. My issue was handled aS well as them sending the info to my car manufacturer to let them know the recall was fixed. read more

I have great experiences here since the new service manager took the reins. His knowledge of the department efficiency is apparent in he supports his staff with basic scheduling which is utmost importance for customers and mechanics. Neither are pressed...time. I had a pleasant checkin greeted with smiles and welcome back. It felt familiar to a friend you know. Nice. Right. The waiting area is pretty quiet and it's clear with comfortable seats. They even gave a bar style setup near the outlets just in case you want to work while you wait. I've done it a few times and I get work done so it convenient. I'm here for my oil change. I came at 8:45am and they were busy so I made an appointment for 1:30. I arrived and it was perfect timing. I was checked immediately and car serviced. Thanks for another seamless experience. You guys ROCK!!!! read more

Ardmore Nissan is now Piazza Nissan of the Main Line. I have used Ardmore Nissan with previous ownership/management and wasn't completely satisfied. I have recently returned and so far have had a much better experience. My issue was an extensive warranty issue and when I spoke with the sales manager initially as he was the only one from management there at the time of day he assured me thorough and prompt follow up and explained they are u set new leadership. Well his promise was kept. I received a call from the service manager Eric who I explained the problem to and he did the research into my service history and was able to address my issue in a timely and professional manner. While it hasn't been long since the repair, so I cannot comment if the fix is permanent, the experience in dealing with the new team has been pleasant. read more

This dealership is so good I just bought 3rd car in a row from them! In the crazy word of new car sales I'm betting that doesn't happen very often. However with these folks I expect it's fairly common. My loyalty to a car dealership is completely dependent on price and service. If you don't meet those two needs I'm gone in a heartbeat. There are at least three other Nissan dealers in the area I could choose. The performance of these folks keeps me from even looking. This time around I wanted to minimize my time in the showroom. I called a salesperson and we did much of the paperwork and initial price negotiation by telephone and email. When it came time to pick up my car I was in and out in less than two hours which is excellent! In that two hours I was touched by my sales person, the sales manager and the financing guru. All three were consummate professionals. I drove out with my shiny new wheels at a great price so there was a smile on my face! read more

Ardmore Nissan - Great service and a great price = new wheels for the 3rd time in a row at this solid dealership! - Car Dealers Near Me - Ardmore, Pennsylvania

Very horrible customer service the way they talk to You is extremely rude and disrespectful, I would rather fix it myself than to ever come back here and I'm In no way a mechanic. Save your time and your money. read more

While I do like the car I was sold, the experience of purchase, and subsequent interactions, not to mention the NUMEROUS mistakes made by dealership employees while processing the paperwork, left such a bad taste in my mouth that I will definitely never return to them. After having spent 6 hours sitting at a desk doing all the purchase, finance, and insurance paperwork, we had several different Nissan employees show up AT MY HOME DURING DINNER to get signatures on documents they had neglected to complete fully and correctly days previous. This happened both of the next two nights following the purchase, and in spite of my protestations after night 1, that I didn't want to be expected to let any more strangers into my home. They couldn't wait 2 more days for me to have time to return to fill out the paperwork. Flash forward a month, and I am trying to make my first payment on the loan that I signed up for at the dealership on day of purchase. I am unable to set up online payment for the loan, because the paperwork submitted by the dealership listed by birthday wrong, and now I have to go to a bank branch in person, with my goddamn birth certificate, to get the issue corrected and be able to pay my bill in the next 10 days. Nissan, I hate you and I wish I'd kept looking. read more

Terrible dealership - dishonest, and dont care. try to make money at any expense. rude - no follow up, weeks without a car and they don't care. the service shop is horrible. worst I have ever found after 20 years of car care. go elsewhere. read more

Not safety conscious! We took our "Kids car" Nissan Versa in to have a fan fixed last year. It involved removing the dash board. When we picked it up we noted the steering wheel tee was not level. They said it was like that when we bought it in (it was not). At this years inspection at pep boys the traction light was on. It passed the inspection but had to go to Nissan to look at the light issue as this indicated a possible problem with ABS and traction control. We took to a different Nissan, who found that the steering wheel issue was actually a sign that the car need to be realigned. I am not necessarily saying Ardmore Nissan damaged the car, but by not recognizing the sign that the alignment was off, my kids had been driving a car with compromised safety controls for over 6- months. Will go to Nissan Concordville in the future. read more

They need new mangement ASAP. They give nissan a bad name. Horrible customer service and if I could I would give them -5 stars.

The absolute worst car dealership I've ever dealt with. Avoid like the plague. Disorganized, dishonest, and outright scummy.

I bought a car here and it broke down less than a month of owning it. it's been in there shop for over a month and they never call and update me. Every time I call them they have no update and have to call me back. I shouldn't have to call for an update on my vehicle if I'm being told someone will call. One month later no car no update. Just go somewhere else. read more

I wish zero stars was a option. I took my car there on April 26th only to find out on May 7th that They wouldn't be able to fix my car. They didn't have the decency to tell me. My insurance company had to notify me. Horrible customer service. No follow ups. I has to call them only for them to give me the run around. DO NOT take your car there. I wouldn't even buy a car from them. read more

The car being repaired was not the issue. Picking up My car once it was done . That's when the problem happened. I went to pick up my car and the guy in service department was helping a customer. Understandable. I was waiting my turn. But the conversation they was having was like a lesson in auto mechanics. Smh. So I continued to wait. Then the conversation continued. I went to another employee for help. And he tried to help . But didn't work in service department. So went and got my boyfriend to talk with him man to man. And I got my keys , signed a paper and was out there in less than 1 minute. Never go there again . read more

This is my second time walking into Ardmore Nissan and walking out a satisfied customer. The sales department pulled out all the strings to make sure that I was well taking care of. As you know purchasing a car is extremely stressful, however the staff at Ardmore Nissan made my experience less stressful and more pleasurable. I highly recommend if your in the market for a car come down to Ardmore Nissan and ask for Stephanie T, Brian P, David S or anyone of the qualified staff members and they will take care of you. To me Ardmore Nissan is not a car dealership but more like a family. They listened to me complain about my car being totaled and they made sure to put me In an even newer model car.. TWO BIG THUMBS UP!!! read more

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This review is on sales only. I ended up buying a car here after all! I guess they did want my business! The only dealership that would give us a quote over the phone and stick to it. They also had the exact model I wanted in stock. I hope the service department can live up to my expectations. read more

So, I really wished I had read the reviews prior to walking into this Nissan dealership. Apparently Chris the online sales person is a habitual liar based off of the reviews on here and my experience. He did the whole bate and switch, he made it seem like he had to meet his quota and that he would be dealing with me personally, and make sure I had the best deal possible. I told him what I needed to be at, but was hesitant about coming in because my car was totaled and I was waiting to hear back from the insurance company, and that I didn't have the money to put down at the moment. He assured me I would be taken care of and that I didn't need any money down and I would be at where I needed to be. Well I got the complete opposite of what he said, it was a waste of my time. I will be buying a car but you can believe that I will never go back to this dealership again. read more

Just had the worst experience ever at this particular ARDMORE Nissan . Very unprofessional and very rude . The cashier (Caitlin ) charged me twice 400$ appeared on my bank statement . Just an inconvenience to me that i haven't i call and deal with my bank to try and fix this . I left without even having a oil change sticker on my car . They "forgot" to put one when i called & ask why . I will never come get my car here services again. I don't recommend anyone to. read more

I am beyond disappointed in my experience with Nissan of Ardmore. I purchased a vehicle in December 2021, and still have not had my tag work completed, despite the cost being included in the sale price. In addition, repairs that were promised at the time of purchase have not been done, because on two separate occasions the dealership promised to order a needed piece for the trunk hatch, but failed to do so. I have left numerous messages with the sales manager and leadership team, in an attempt to resolve the problem with my tags and service, but have never received a call or email back. Once the sale is complete, it's evident that the team does not care at all about their customers. read more

1. *I am told that offending salesman no longer works there. 2. As of August 2016, the sales contract is not in compliance with the Pennsylvania Consumer Protection law. See 73 P.S. §201-7. The law allows a customer of consumer goods to return the good within three days of purchase and the seller must provide a paragraph advising the consumer that they may cancel the contract. Ardmore Nissan's contract, in big, bold letters on page 5 states: "After you sign this contract, you may only cancel it if the seller agrees or for legal cause. You cannot cancel this contract simply because you change your mind." 3. Problems with paperwork, temporary registration. Owner personally remedied registration fees and followed up on service contract refunds and improperly charged taxes. read more

Terrible-awful experience my first time here in January. 2022. Service kept my car for repairs for 6.5+ hours. That's 6.5+ hours (!) without offering explanation. On questioning the delay, I was told the "technician was sidetracked." Despite expressing my frustration (as well as both sales and service being aware of it), no one contacted me to follow-up as any General Manager with even the most basic customer care and service skills would have. I will never purchase a car from them. Customer expectations decidedly NOT met. read more

I have a beautiful "new" (for me) car from this dealership and I was very happy with the dealer and with my sales person, Paul Hackett. I came in to drive a particular used Murano I had found online that seemed to be reasonably priced or a bit on the high side. After I drove it, I knew I wanted it but wasn't sure it would work out given my situation. My credit is in repair (3 more years to go before all that bad stuff comes off...7 years is a LONG time!), my monthly budget is quite low, and after being screwed over in the past I was nervous and suspicious. Poor Paul got stuck with me and though he may have been cursing his unlucky fate, he never let it show! I was impressed with the way he handled the entire process and never put down my situation or made me feel pressured into spending more than my budget. Both Paul and his manager were willing to work with me on the numbers and I was able to buy the car for exactly the amount I wanted to spend every month. I am extremely pleased with my entire experience and highly recommend the dealer to anyone looking for a new/used car. read more

Was told by the internet sales person a used truck I was looking at was great/showroom condition. I told him I had an almost 2 hour drive and asked if he could send pictures but he said he couldn't and I had to come in to see it. Drove all the way there, took 20 minutes for ANYONE to help me and when a sales guy did show me the truck it had some issues like the hood needed a latch part (?), a "stabilizer bar" had to be installed in the back, the front bumper showed it definitely was in a fender bender at the very least with multiple cracks and the interior welds popping through, the rear bumper showed pressure bends from towing something, the wheel wells in the bed had rust spots and the interior smelled like smoke. But in fairness it was clean inside and looked great. However the other issues outweighed how it looked inside and I left ASAP. 4 hours wasted driving when I could have saved the trouble with some honesty and pictures. Even if this truck wasn't the one I would have been open to another one, but I won't be coming back. Just be upfront . read more

The parts representative was lazy and rude on the phone. Eventually gave me the info I was searching for .Then just hung up the phone. Never caught his name because he never said it. In need of serious customer service training read more

If I wrote this review ten minutes after buying my car it would have been a five star review. But, it's all gone downhill...fast. As if I had no brakes. Wait, I'm getting ahead of myself. Went in last week after seeing a 2012 MINI on the lot online with low miles. Dealt with Mark who was friendly and thorough. The car was nice and I was interested. So we took it for a drive. During the drive, while trying to take everything in I notice a light on the dash that's says, "BRAKE". I thought nothing of it as I was braking at the time and never drove a MINI so maybe the light comes on to tell me to brake or let me know brakes are engaged. Anyways, we get back to the dealership and do the whole song and dance with the numbers. I feel I got a good deal. I kept the staff late and appreciate them staying and being patient. I go out to claim my car and drive off the lot. But I see that darn "BRAKE" light again. I get home and read the manual to find that it's a service light. Great. So in the morning I go to call Mark the salesman but he was off. Friday, the next day, I call again and also leave him an email. I end up scheduling a service date as soon as one was open. Mark then calls me and says I should go to MINI for service. His rationale: their car their parts. Ok, so I get into MINI as soon as I can. Great service there btw. $557 for new pads and rotors. Apparently they were really far worn. I call Ardmore Nissan and Mark and get the "there's nothing I can do" line when I ask for him to talk to his manager. I call again and leave a message for "any manager" still nothing for two days. Meanwhile I do get three calls. One is from the finance guy who can't find the references I provided and the other two are from Mark the salesman who can't find a) the signed insurance forms and b) the copy of my license. Disorganized much!? I call again and get Michael the manager who puts up a bit of a wall and says I should have gotten service at Ardmore because it wouldn't cost him as much. He still lets me send my bill to him. Two days later I have to follow up with him again as I got no response. Then he starts with the line "what is it you're looking for here?" I'll tell you what I'm looking for - don't sell cars with bad parts and don't put up a fight when someone calls you out on it. I don't know how this car got put on the lot with a service light and worn pads/rotors. Did they even take a look at it. I'm concerned. So I still have no resolution. I'm never going to Ardmore Nissan again and will advise both of my coworkers who are also car shopping. If there is a resolution, I'll update this post. But I'm not holding my breath. read more

VERY pushy salespeople, to the point of being disrespectful. They slow played my wife with a very nice sales guy but brought in a super aggressive guy who tried not to let her leave when she said she just wanted to take a day to think about it. I was outside with our 4-month-old crying and they still held her up from leaving. They also tried to offer only $500-$1000 for a trade-in with only 95k miles ... while trying to sell her the exact same model. We ended up getting $2500 for it elsewhere. read more

Amazing, quick, helpful, and explanatory service department. If you go in for service ask for Danny, he's the best! Bart and George are also great service advisors, and the receptionist is kind and helpful too. Popcorn machine and wifi make the wait go quickly. Great spot, great people. read more

Don't not take your car here for service they are ignorant and unprofessional the secretary's are very random ignorant they are slow and repairs aren't done on time or fixed properly I suggest to take your car to airport or havertown location read more

Seems that every time I cone here there is some issue... Last time I was here (March I think) I came to have all 4 tires replaced. I had previously discussed which tires I wanted with the sales Rep so I figured it was understood that I would be choosing the cheaper of the 2 models. I was called to the cashier and the bill was almost $100 more than expected. They placed the wrong tires on my car. The service manager did the right thing and let me keep the tires at the aforementioned cheaper price but it was a headache. Today I came in for rear brakes and a battery change. I was told it would be about 2 hours. I informed them that I would be waiting and in the area but to please call my cell phone when complete. As hour 3 approached I figured I should check on the status... Turns out there was a miscommunication that I was waiting so they had not even started servicing my car!!!! The service rep is now in the process of renting me a car for the next couple of hours... Ho hum. :/ read more

I just bought my 3rd Nissan, but this was my first from this dealership. My experience was seamless from my extremely professional sales representative Chris Schwartz all the way up to the owner David Slap who was very hands on and made sure all my needs were met! I was treated with the up most respect from the moment I stepped into the dealership. There were no games or hidden agenda when it came down to pricing or wasting unnecessary time to get the deal I wanted. They worked with me to fit my budget and I left w a car that I love!! I look forward to taking my new car back for service as well as my other Nissan. I will continue to work with the team at Ardmore Nissan for my car needs. Customer service is number one in their eyes!! Extremely pleased! :)) read more

Ardmore Nissan - Car Dealers Near Me - Ardmore, Pennsylvania

I had a horrible experience with this place, I will tell the story and leave it for you to judge. I bought a brand new Nissan Sentra from those people, I put a down payment of 5000$ but because it was Friday evening, the Nissan Finance department was closed and I had some issues with my driver licence ( out of state ) they asked me to come on Monday which I did but I was shocked when I was told that Monday the car I bought was sold to some else by mistake despite the fact I already signed the contract and put the 5000 $ down payment. They apologized and kept saying it was a mistake but I believe they sold my car for some else that paid them more money. read more

Consistently calling and I'm fed up with their multiple calls. If you have left a message and I haven't gotten back to you, then I'm not interested in buying a car or your services. Stop bothering people. read more

Piazza Nissan helped me with the issues I had with my car, they were patient and very kind. Great group of people! Thanks again.