Baby Gap has been the foundation of most of my toddler's clothing. Thanks to the amazing deals and sales, my little guy has an impressive wardrobe of high quality and design. However, I've since moved to the South and encountered one of the most humiliating and unpleasant customer service experiences at Southpoint's baby Gap.
I felt the manager, Meta, was incredibly disrespectful and not helpful regarding a simple request for a price adjustment. I had purchased a pair of sneakers on sale in my son's current size at the store a few days earlier for $3 and change. Because I liked them so much, despite paying more for them online, I went ahead and ordered the same shoes in a larger size for next year from the website because the store no longer had the larger sizes. Because I had receipts from both transactions, I didn't think it would be a problem for the store to provide an adjustment for my online order. However, despite both pairs of shoes being exactly the same item, they apparently had different style numbers (the online and store versions). If the manager had explained this with a pleasant, helpful attitude, I would have understood, but wow, she had no problem displaying poor customer service, disrespect, and an annoyed, frustrated disposition. Even 2 of her coworkers rolled their eyes at this awful manager and apologized to me.
I'll be sure never to stop by this store again, and this one experience has affected my overall satisfaction with Gap. read more