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GameTime

2.9 (202 reviews)
ModerateBuffets, Arcades, Bowling

GameTime Photos

GAMETIME ATMOSPHERE

What's the vibe?
Casual
Loud
Good for kids
Good for groups

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Recommended Reviews - GameTime

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Party policy

*posting my google review on here too* My husband and I visited this venue for bowling for a date and had a great time, so we decided to book a birthday party. I made the reservation online on 2/9/25 for a party on 2/23/25. The day after booking, a party planner called to confirm details, including my selections for food, drinks, and decor. I was specifically told that additional food could be ordered at restaurant prices during the party, while platters required four days' notice. However, when we arrived on 2/23, we quickly saw that two pizzas weren't enough and went to the front desk to order two more pizzas and a platter of fries. The front desk staff told us we couldn't order additional food unless we purchased a buffet. This was completely different from what I was told when I booked the party. When I brought it up, I was told, "Sorry, the policy changed last week." I was shocked that such a policy change affecting my booking wasn't communicated to me. Had I known, I would have ordered buffets for the whole party in advance. I asked to speak with the Supervisor, after waiting 10 minutes for him to come he insisted that there was nothing he could do. That's when I got very upset and stressed again that I never received any communication regarding this sudden change. He said that the kitchen manager called all parties to inform them and possibly sent an email. I asked for proof of this supposed call/email because I never received one notating any changes to my booking, but they couldn't provide any record. The supervisor then said that to order pizza, I'd need to open a tab--but opening a tab, according to him, "takes days." My husband paid the balance of the party (which closes our original tab) when we arrived and no one told him if he closed that tab we were basically banned for ordering additional food and could only purchase buffets. (No where on the contract does it say that either) I explained that I wasn't asking for anything free, just trying to pay for food, and their lack of communication had put me in a difficult position. After 15 minutes of back-and-forth, the Supervisor with an annoyed tone said "I'll go ask the Kitchen and see if they will" making me feel bad for just trying to purchase food. They finally agreed to let us order the extra food, but by then, it had already cut into the kids' playtime, making the experience frustrating. I was appalled that I had to what it felt like, beg your supervisor to let me purchase food for 8 hungry kids. Later I checked my email and found the contract they sent me on 2/21 (2 days before my event), which clearly stated that additional food could be ordered during the party at restaurant prices. Nowhere did it mention a buffet requirement. In the end, the supervisor admitted they push the buffet to get customers to purchase it. Gametime Management: If you read this, I strongly urge you to train your employees to be more empathetic toward customers and to clearly communicate your policies. Your so-called "supervisor" is poorly trained and lacks the basic skills needed for good customer service. Here are the photos of the contract emailed to me on 2/21. I encourage you to read it --you'll see that nowhere does it state that a buffet is required for parties or that additional food cannot be purchased after the original party tab is closed. I also want to mention that I thoroughly reviewed my call log and emails just to make sure I was 100% correct before posting this review. and of course the only phone call that ever came through was on 2/10/25 at 5:14pm from that party coordinator named Jillian and the last email I received was on 2/21 with the contract attached in the photos. This whole experience was poorly handled, and I wouldn't recommend booking an event here unless they improve their communication and customer service. The venue itself is amazing, they have such great games and activities to do... the staff not so much. Except for Joy in the bowling alley/bar area she deserves a raise and that very rude supervisors job.

Birthday party.
Nick D.

This is my absolute favorite weekend, getaway, and has become a staple in my itinerary. The atmosphere is always friendly, 5/5 every employee at a place like this, should have to first come train at it'z. The food is fantastic, 5/5 there is so much to do, the bowling lanes are great, 5/5 oiled just right, and well always taken care of, Music, is a 5/5 The General manager, Kari Echols has always gone above and beyond, to reassure everyone has a fantastic experience, every time we go. If you're in the area, (even if you're not.) if you're planning a birthday party, or just looking for some smiles and ALOT of fun, Go spend the day at "It'z." You wont be disappointed. (I take bowling very serious).

Joshua L.

We were pleasantly surprised with the overall experience at IT'Z, we were a bit hesitant as we read a few reviews pre-visit that seem to be in complete contrast to our experience. The food was not great but good enough as far as I am concerned. Keep in mind this is a buffet restaurant focused towards birthday parties, parties and events tailored around kids and young adults, that's not to say that adults don't have just as much fun because I know I did. In my experience the facility was reasonably clean, as previously mentioned the food was good, they have a nice bowling alley and the arcade was top notch compared to some others in the area. Their Buffet is quite extensive including salad, pizza, no less than three different pastas, baked potato with all of the toppings, chicken nuggets, tater tots, corn dogs, soups, and dessert. To be completely fair & candid yes there are some areas that could use some improvement on their part. for instance some of the food more specifically the desserts were a bit old and stale, probably because they had been sitting there for too long and The nozzles for their dressings are a bit disgusting and look like they hadn't been cleaned properly Why four stars and not five: while the food was good their attention to detail is lacking losing them a star. *Poor *Decent *Good *Great *Best *JLFoodie Certified Food. Good Service. Good Cleanliness.Good Consistency. N/A Variety. Great Value.Good I am desperate for your attention so please like, Follow and comment.

Lindsey K.

I had a BOGO for the buffet and two drinks, and we were joining my friend and her son so we had no plans to play any games just came to visit and hang out. They had plenty of choices of pizza, salad and toppings, little desserts it was overall good and plenty of drink choices for all the adults and kiddos. I think the gaming part and adding money to the cards was a lot because my friends son only played a few games and he was out of coins/points whatever it was because the worker didn't explain what she was selling her. I would go back again if I had a deal and was going for an occasion.

Air hockey
Percella S.

We are so excited that itz is open! Having a day out with my son and his friends is amazing and the team at itz made it awesome. Great prices great service and great quality family fun!

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Jonathan, thanks for the positive feedback. We hope to see you soon.

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Page 2 of 6

Ask the Community - GameTime

Is the buffet open?

No the buffet isn't open and we were told they didn't know when or if would be open again.

Do you guys have go karting?

Hi, Savannah! We have bowling, laser tag, rock climbing, arcade, bumper cars and an unlimited buffet. We do not have go karts.

Don’t See Your Question? Ask Away!

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I hate writing not so good reviews. I hate being hyped up by stellar reviews and try out a place to…read morebe so disappointed throughout a meal and then have to write sitting on the toilet in their restroom not even done with our meal. Why is this place rated so high? It had us fooled and I am slightly upset lol I would give it a 1 star which I never did before but I bumped up to a 2 because of the nicest hostess and waitress lol she is so kind so sweet which made me feel bad because the quality of the food is not her fault. I don't think she even knows or maybe she does. I don't think so. Upon entering I smelled an odor already. I discounted that. We sat down and was excited to order lunch items. We ordered quite a few but it took a LONG time to come. Like 15mins :/ as we watch the clock tick away because they close 2:30 and it's already 1 and we haven't gotten our food. So many things are wrong idk where to begin. Too much rice for one. Ahi tower is all rice. Nigiri is all rice. Tuna wasn't fresh. Mackerel is cardboard. Salmon was ok. Surf clam and octopus was edible. All other fish is chewy n fishy. The fried stuff is ok. We ordered calamari twice. The rolls were horrid I am sorry. I've never had rolls this bad. It fell apart, nothing rolled inside and was all wrong. Idk if you can tell from the pics but it's wrong. A child must have rolled it. I went to the restroom to look at who rolled it too. I feel so bad but I am in shock what a bad experience this place was. I wanted to like it so bad because we were hungry, the reviews were good and even a friend said it was ok and her parents came a lot so I did not expect this. The ice cream was good and I ate more calamari but even the udon and ramen tasted like it came from a package. Not authentic at all. The taoyaki was raw. The karate was from a box. The katsu was ok. Edamame was ok. The cat robot was cute and the place was pretty but again what happened to the food? It's probably the worse sushi I've had. Even worse than this place I had in Austin which I wouldn't go back. It wasn't fresh and the quality was so bad :( I hope they read this review and make some changes because $21 for lunch should be better than this. Sushi Masa in Plano is better than this. There are so many other ayce sushi places in town. They must be fresher than this? Lesson learned... Yes we are disappointed but again willing to pay our share bc our hostess waitress Julie was so nice. Have to commend her for being so sweet amidst the horrible food

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This place is delicious and amazing. Such great food and so many options. Friendly service to top…read moreit off. A must have if you are near Coppell or Grapevine.

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GameTime - buffets - Updated May 2026

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