There are definitely some things this place does right, but the overall experience left us more frustrated than impressed.
First, the positives. The space is new, bright, and very clean, and the staff was genuinely great -- friendly, helpful, and clearly trying to make sure kids had a good time. They even offered to reposition plushies on top of the pile if your child had their eye on a specific one, which was a nice touch. They also handed out bonus coins after a string of losses, which shows they're at least aware of the experience from a customer's perspective.
That said, the value just isn't there. We spent about $25, and it lasted maybe 20 minutes. For a place clearly geared toward kids, that's a tough pill to swallow.
The bigger issue, though, is the machines themselves. On multiple occasions (at least four different machines), the claw would successfully grab a plush, only to recoil so aggressively that it knocked the toy right back out. After seeing that happen repeatedly, it stopped feeling like bad luck and started feeling... off. Even my 5-year-old noticed something wasn't right, which says a lot.
We did see a few people walking around with larger prizes, so it's not impossible to win -- but the smaller plush machines in particular felt inconsistent at best.
Overall, it's a fun concept, and the staff is doing their part. But between the cost, short play time, and questionable consistency of the machines, it's hard to justify coming back.
2 stars, cuz I just don't wanna come back read more