I purchased a PlayStation controller and and extended warranty consisting of 25% of the purchase price on 05/04/2925. The warranty was sold as a two year replacement for a new controller. Today I tried to exchange the defective device and was told they could only give me a refurbished one. Complete lies. I'll never shop there again. Best Buy at least doesn't lit to you about their overpriced warranties. read more

Ran by a gaggle of dog shit scalpers that don't price match. Charging 2x MSRP on items is absolutely atrocious. Here's to hoping your shitty grifter company finally dies off. read more

GameStop Epmoyee Suggest incompatible external HDD to PS5 owner * * I would give 0 stars if it was an option * * The staff at this store seems to think that it is okay to talk down to their customers after giving them false product information this goes doubly so for manager scott, as he blatantly disrespects me, his customer, by mocking my voice. Real professionals Scott. Let me remind this group that no matter how many customers they turn away during little manager Scott's power trips, they will still be working the same minimum wage job, dealing with the same screaming children, and the same screaming Scott as well as an increase in the number of frustrated customers visiting the store (such as myself) whom were improperly advised to buy a useless, SEAGATE 2 TB HDD for PS4 & PS5. I cannnot emphasize enough the fact that it was GameStop staff which recommended the product to begin with, and then refused to provide any service or solution, regardless of the fact that it was his ( Scott's) staff who made the error to begin with! I really used to like this store but it's honestly gone so downhill.. the entire store used to be games, now it's got like 25% of the store's game selection previously, and 200x the idiot employees whom meander between the flashing lights of the Nintendo Switch Demos, to stocking counterfeit Funko Dolls to the sound of manager Scott's poor customer service , as he barks refusals of service to loyal and deserving customers such as myself. Mr manager scott--- you let your defensive nature get the best of you in This situation . I was not rude to your staff, I simply stated that it was your staff which suggested I buy the unit, promising me that it would work for my PS5 as they pointed to the image on the side of the box that read: Compatibility W- PS4 & PS5. At this point, the employee told me that the unit was not in fact compatible and that the previous employee gave the wrong information. She preceded to tell me that because 2 week had passed, "there was nothing they could do". Well, the useless External HDD that these GameStop Employees sold to me at their suggestion. Is an issue which should obviously be corrected by on-site management. I tied to take this route with Scott, but to no avail. Scott has an extremely standoffish manner on the phone when dealing with unimpressed customers and this instance was no different. I want readers of this complaint to note that the device's box actually has listed in not one, but THREE entirely different areas. These notices clearly indicate total compatibility of Games and save data between the PS4 & PS5 but this is clearly false, as I have just recently become aware that the HDD GameStop sold me does not have enough power to store anything PS5 related... This is an error on GameStop's behalf, and I will escalate accordingly until GameStop or an associated party provides me a satisfactory solution. I will be mailing a copy of this negative, 1-Star Review to GameStop's Corporate Headquarters in Grapevine, TX. As a long time resident of Tigard (40+years locally) and a loyal GameStop Customer, I would highly recommend that GameStop have someone step into this Washington Square Mall location and CLEAN HOUSE, starting with good ol' Mr Scott. Also, stop selling us games that were ACTUALLY used games, as I watched this employee take the disc out of the factory sealed game jacket and then turning around d selling them to us in random, old &broken game jackets. How can you get away with opening a product and removing all of its advertising imagery, then pls e the disc in a blank case and sell it to your customers as "NEW"? Not only is Mr. Manager Scott's team undertrained. They are also unknowingly and unethically cheating their customers, and they smile while doing it. Scott, the manager of Washington Square's GameStop location personifies what the word inadequacy teaches us. GME....do better read more

See all

Omg!! Lyndzey was so amazing and helpful! I came in looking for pokémon cards and they gave me one of the packs they had on hold for themself because the store sold out. I will never forget you!! read more

I went to trade in my controllers for the stick drift trade in special. It took them 40 minutes to see me despite only one person being ahead of me in line. Most of this eating was the associate and the customer just chatting about random stuff like the German Autobahn. At one point, the other associate was freed up and was able to help me. Instead of doing this she made eye contact with me and told her associate she is going to "hide in the back". I missed my movie tbat I bought a ticket for already because of this incompetence. On top of all this, they were only willing to give me $18 for a $70 controller despite how the trade in special is advertised. The person in front of me was trading in an Xbox one in great condition and about 20 games for it. They quoted him $220 which is FAR below the value of those item. I informed the person that they could make way more through eBay or market place. They informed me they needed the money now for their bills. So it seems GameStop was taking advantage of this guys necessity to rip him off. Another thing I observed while in the store that shocked me was a woman was buying a PSN gift card for her nephew but didn't know how much on month would cost. The associate flat out told her "I play Xbox I don't know you need to know the amount". She kept rolling.l her eyes and being snippy with this lady who was just trying to buy a present for her family. Eventually the solution was to call the nephew and have him tell the associate how much it costs. I'm not sure why the associate didn't know this price working at a gaming store or couldnt quickly look it up on her computer. This was the same associate who stared me down as she said she's going to hide. Do not shop here or any other GameStop read more

The person who assisted me at the counter was knowledgeable and helpful, not pushy. They were honest, from what I could tell and gave options when looking at buying a used Switch game. It ended up not being much of any cheaper to buy it used as it's a popular game, so we ended up buying new. I didn't know the games have a tendency to wear out but still didn't bother with the extra 1 year warranty. Overall a good experience but surprisingly expensive for a used game. Mario Kart 8 Deluxe read more

ALLETA the cashier was very rude and deceptive as she tried to charge me warranty on a game without asking. She became really combative when I told her about the warranty charge and told me to leave the store and never come back. Is this how you treat your Pro Customer? I have done nothing wrong here and she's using deceptive selling warranty, warranty and warranty tactics on all the customers here!!!! AVOID HER AT ALL COST!!!! This brought my memory of the worst manager Meghan that I have ever dealt with in the past!!! read more

My fiancé gave them a Pokemon card to get sent out and graded, still hasn't been shipped out. The manager was extremely rude and due to "shipping materials" they haven't been able to send it out in over 2 months. Tried to see if we could get the card back and she told us she wasn't even suppose to be on the phone and she can't give it back. Will not be doing business here again. read more

The young person with green hair who stepped in to help a customer after another associate couldn't answer their questions was terribly rude to the customers. The first associate was tall, short hair, facial hair and looked/sounded like a male. There was literally no indication of how he identified, no name tag, no pronoun label, so no way for the customer to know. When they asked for the first person's name so that they would reach back out later as requested, they referred to the person as him. The green haired girl raised her voice in a very angry way to correct the customer 3 or 4 times. It was absolutely uncalled for, she was rude. If GameStop wants to make sure their workers are referred to as they're preferred pronouns then they need to wear name tags with this information. read more

This store has went downhill in the past few months! The attitude of the young manager is disturbing and really out of place!

Very pushy service, tried to upsell me a useless warranty for a 5 dollar Xbox game that is old and not worth the time returning if there is a defect. They charged me extra for a warranty without asking, just including it in the total price and I had to argue to remove it. Warranty warranty warranty is what they will try to sell you and get very pushy and defensive when you don't want it. read more

Walked in and the first thing I heard was an employee talking bad about another employee saying "they're a seasonal we're not gonna keep them anyways" and started to hysterically laugh after. Not to mention the store smells very bad. read more

Chris, our cashier, was really great & informative. If we only dealt with him, I would've left 4 or 5 stars. Megan, however, is probably the least pleasant retail employee I've come across in a very long time. She's awful. We were trading in my husband's old Xbox & some games to put towards a new console. Chris was examining the Xbox & Megan came over, grabbed it for maybe 2-3 seconds, yelled "DEFECTIVE" & walked away. With our multiple trade-ins, it was a long transaction. Megan stood at the front, complaining to herself loudly about how the employees last night "didn't do anything" & ignored the line of other people needing to be rung up. She helped one group the entire time we were there, about a half hour. She also stepped in again & interrupted Chris, telling him what to do, to which he said what she told him to do is what he was already doing. Leave him alone, let the man do his job & go back to whatever it was you were doing, Megan. Jeez. Poor Chris. Checking out one group on a busy Saturday, standing around, yelling, & complaining... sounds like a really easy job to me. Anyway. The other comments on Megan's customer service speak loudly. I laughed when I saw them all. Glad I'm not the only one who saw this. Side note: we got pennies for the games we traded in, which was expected. But all good, thanks again to Chris for his excellent service. read more

It's a 0 for me but you know how Yelp works. MEGHAN is the Manager of this GameStop and she is RUDE as a MF. I am NOT one for conflict, but me and my bf had already read the reviews BEFORE coming in about the crappy customer service they have. We came in (weren't being ugly, didn't disrespect anyone including her) to get an Xbox for ME because I badly needed an upgrade. My bf who is knowledgeable about Xbox's etc knew what he was looking for but was told different pricing the day before when he called ahead of time. She stood there continuously having an attitude when she had to explain the different pricing etc. Proceeded to have that tone (you know what tone I mean ) acting as if my bf wasn't comprehending anything she was saying. We both were, we just had questions about pricing since we were told one thing on the phone, but yet are being told something completely different when we came in. I just wanted to leave this since she had extra sh't to say about us as we were walking out of the door instead of SAYING IT TO OUR FACE while we were standing literally RIGHT in front of her. Now where I'm from baby, if I got a problem with you ima ADDRESS it ! You had one CLEARLY, but decided to wait AFTER we left to say something. I don't like that sh't and I don't do that sh't so when I came back to get the rest of what I needed (because your attitude side tracked me from the rest of my purchase) you decided to run in the back when I was just about to ask what your problem was. Luckily for you I asked for your info and company's info and he was new to the job, but also said you (Meghan) are CRAPPY people. So if your own employee is saying that, then I know FASHO it ain't me. Alright, I'm done ranting. Meghan baby, you need to fix it before somebody with NO type of patience comes in and fixes it for you lol. That is all read more

One word Game Stop is A DEAL STOP RIP OFF !!! A crocked evil manager works here! I paid for and ordered for a ps5 remote for black friday deal and it was sent to this store for me to pick up and they called me and said I couldn't pick it up because their mailing it back and I pleaded if I could pick it up but the manager was rude and said nope , I never was told that I had a time frame or date to pick it up beforehand so obviously they didn't want to honor the sale and ripped me off of getting a deal so Game Stop Is A DEAL STOP RIP OFF !I will never shop here ever again 0 stars ! read more

Have been looking for an Xbox series X for over two years, and I found out this location had one. Went in, was helped by the MOST FRIENDLY customer service person named Abigail, just an absolute DELIGHT to interact with during a stressful Holliday season. And was finally checked out by Derrick, knowledgeable and professional, incredibly smooth transaction. Overall 10/10. If you shop at any other game stop, you're wasting your time. read more

This is literally the worst Gamestop you could ever shop at. I went in to buy one thing and I rarely shop at Gamestop with how expensive they are for used stuff. And the man with black hair and glasses pushed and pushed for me to sign up for the membership. The thing is, I understand how they have to ask. I worked at the mall before. But it was excessive. He even went as far as to bring up my past purchase history to show me how much I was wasting by not having a membership, In a very passive-aggressive way. When I declined, (for like the 5th time) he had the worst attitude I have ever seen from customer service. Its strange because apparently, he worked there for over a decade. DO NOT SHOP HERE. IT WILL MAKE YOU LEAVE WITH ANXIETY, AND A HORRIBLE EXPERIENCE. read more

Arrived over 2 hours before close to trade my Series X. Manager told me she was alone and was not taking trades as she had to put stock away before the end of the day. Store was completely empty. Said to come back in the morning and I said I would be working and couldn't return until the following evening. I'm not going to drive 25 minutes to the store to be told they're not doing business over 2 hours before they close. Manager should be replaced if this store is going to survive. read more

Went in with an issue I wasn't sure could be corrected with the current stock of the world, but Derek; Derek is a savior! Really appreciate the help in correcting this issue in such a quick manner! Even with this GameStop being in a mall, it is packed with peeps and very, very friendly and patient staff. read more

It's a 0 for me but you know how Yelp works. MEGHAN is the Manager of this GameStop and she is RUDE as a MF. I am NOT one for conflict, but me and my bf had already read the reviews BEFORE coming in about the crappy customer service they have. We came in (weren't being ugly, didn't disrespect anyone including her) to get an Xbox for ME because I badly needed an upgrade. My bf who is knowledgeable about Xbox's etc knew what he was looking for but was told different pricing the day before when he called ahead of time. She stood there continuously having an attitude when she had to explain the different pricing etc. Proceeded to have that tone (you know what tone I mean ) acting as if my bf wasn't comprehending anything she was saying. We both were, we just had questions about pricing since we were told one thing on the phone, but yet are being told something completely different when we came in. I just wanted to leave this since she had extra sh't to say about us as we were walking out of the door instead of SAYING IT TO OUR FACE while we were standing literally RIGHT in front of her. Now where I'm from baby, if I got a problem with you ima ADDRESS it ! You had one CLEARLY, but decided to wait AFTER we left to say something. I don't like that sh't and I don't do that sh't so when I came back to get the rest of what I needed (because your attitude side tracked me from the rest of my purchase) you decided to run in the back when I was just about to ask what your problem was. Luckily for you I asked for your info and company's info and he was new to the job, but also said you (Meghan) are CRAPPY people. So if your own employee is saying that, then I know FASHO it ain't me. Alright, I'm done ranting. Meghan baby, you need to fix it before somebody with NO type of patience comes in and fixes it for you lol. That is all read more

I have to echo what other people have been saying, they push their rewards programs down your throat and the guy with the glasses (who's worked here for over a decade at this point) is very rude and passive aggressive if you don't sign up and pay a yearly fee. But to be fair if I worked at GameStop for over a decade like he has I'd be a really bitter person too. read more

I had a warranty on a controller that stopped charging. I brought it in and exchanged it. When I got home I noticed that the controller sounded like it had a broken piece inside that would rattle around. I brought it in the next day thinking it would be a easy exchange. Megan told me I should just take it apart and take it out. She would not exchange it without using my 1 time use warranty. I didn't feel like paying another 10 dollars for a new warranty. Seems scammy and every experience I've had here with her has been negative. If I was the owner I'd find someone more people friendly with better customer service. read more

Anytime you come here it's always bad! The business model for staff must be show up and get paid. They always seem annoyed that there's actually customers in the store. Today I tried to go there at 8:45 (since they say they close at 9:00) NOPE! Closed! If hours are changing you should update your yelp page so people aren't wasting time and gas (at $4.79) to try to give you money. read more

Due to some issue with Pro membership I was missing a $10 off coupon and the manager made it right and honored the coupon as he could see it was supposed to be there and just wasn't. This is great customer service. The employees are also very personal and amicable which creates a very positive and friendly atmosphere. More GameStops should be like this. read more

I went in with my son to spend his birthday money and they would not accept his cash because there was a small I mean SMALL rip and said the arm would not accept it and kept trying to push us to use a card and was shoving there membership down our throat.We went to the caps shop and they happily traded my cash for a new one and we went back they accepted it and we went back and they FINALY accepted it. Would give it 0 stars if I could read more

I came here to just get a couple Xbox gift cards, and when I was checking out there were two male employees. One with dirty blonde shoulder length hair who had filed their nails down to be sharp at the ends. The other one who I presume was the one in charge had black hair, black facial hair, and glasses. I'm best at remembering faces not names lol. The dirty blonde (I'll call DB) asked if I wanted to be part of their membership, he was saying his dialogue bout the benefits and such, which I have nothing against because I've worked at Tillys before and know it is expected (most cases required) to go through that. But I politely declined, and he went on bout how with how much Im spending Id basically be getting another one for free or something like that. But I told him I don't come here often enough to validate signing up for a (PAID) membership (and I really don't, first time in literally 3 years and it was for gift cards lol) and he literally told me "okay, well it's your money, so your loss" and I bit my lip (luckily behind the face mask) and then his manager came in and started hammering down on the sale too. I don't remember every word said but I do remember leaving that store never wanting to show up again. I left with a lot of anxiety and an unforgettably negative memory of that place. The worst, and not even an exaggeration, customer service I have ever seen. I do not recommend this place in the slightest, especially if you hate people pushing sales down your throat. read more

Very rude customer service and a very messy set up. When something was said to the guy up front he turned and talked trash about me in front of me to his coworker. read more

Visited on Black Friday and they didn't open till 6 pm which was cool so their workers had time to be with family before coming into work. At 6pm a store cashier comes outside the store and says that they are having technical difficulties and could not ring anyone up yet, took about an hour and forty-five minutes for their registers to come back online. Staff was freaking out luckily customers were really calm. Overall my experience was good, except when an employee snatched a game out of my hand to try to give it to someone else. I let my Cahsier know what the employee did and they quickly corrected the situation. I think 1hr and 45mins is too long to let your customers wait. They should have handed out vouchers to us to come back and redeem the items we wanted with the deal later or should have given us some kind of additional discount/gift card to compensate for our time. read more

This is a Gamestop. As expected, everything about this business is intended to rip off consumers. Promo deals have hidden addendums. For example, they sent me an email that I could trade in my Xbox one for $175 because I ordered a Nintendo switch. This would've been great before I ordered so I could apply it to my order. I brought it in anyway hoping to get some games. They sent me back because I didn't bring an HDMI cable and controller. This wasn't included in the email. So, I went home and got it. They knocked $50 off the price because of extremely minor scratches on the outside. That's ridiculous. This whole experience reminded me why I haven't been to one of these stores in several years. It also makes me happy that most games can be bought and downloaded in e stores, and Amazon prime made it cheaper and more convenient to buy hardware online. The more of these stores that close, the better. read more

I had a bad experience initially with GameStop, and I won't go into the details but the manager at this store is amazing and she went above and beyond to fix what had happened and then repair The situation by extending several avenues and choices for me to stay customer and get a very good deal on a brand new Xbox console. I have been to several other of their locations and I strongly suggest if you're going to give anyone money for video games and accessories or consolea that you spend your money at GameStop at the Washington Square Mall. read more

The guys who work here are great! They're very helpful and patient (if I have a complicated order), and make us feel welcome every time we go in. Of course it's Gamestop, so like every one else I have my complaints. Low trade in values, high used prices, yada yada yada. I'm just glad though, that at least the employees at this location are awesome. read more

I'd rather go to Game Haven for my used gaming needs, or a different store for my new games. Their prices sure aren't anything worth writing home about and the selection is mediocre at best. I don't particularly care for the layout, and while some of the employees are knowledgeable, many of them really couldn't care either way. I guess that's the hazard of any shop in the mall, but I know I can be needy and talkative in these types of scenarios, so this just doesn't cut it for me. I managed to find a couple used games here and a charger for my wii-motes, prices were fine but not outstanding. They couldn't locate one of the games, which was bummer but I'm no worse for wear because of it. read more

I am disabled physically and so is my friend who is also mentally and physically disabled. We were there today on 3/08/2022 and had called first a few days to get a black WII remote sent to that store in Tigard Oregon in the Washington Square Mall and was told that we could call another store and get this WII remote black sent to that store and that they would hold it for us. This store lied to us and we went that day at 12pm and were sold this remote was sold to someone else and that we could not get this WII remote sent there from another store. I should of known that when they did not take mine or my friends name that they were not going to hold the remote for us. I am afraid of ordering it online because the reviews of this WII remote were really really bad. My friend tried new batteries 3 times and still the black remote would not work for him. We do not drive and take the Lift Disabled bus. I am afraid of going all the way out to Hillsboro Oregon because I feel the same thing will happen and it will be a wasted trip. I should not even order it online because the reviews of this item are terrible. The Washington Square store in Tigard the employees were rude and did not even try to help us much. I may check the Petercourt Game Stop when I go next door to Rite Aid to pick up my 2 meds later this weekend. I did not know that game remotes were this popular and that there are still thousands and thousands of WII game systems out there and this store knew that they would sell it immediately. We were lied to all the way around by the lady who answered the phone 3/04/2022 to say that that WII remote would be held for us and that we would come in on 3/08/2022 to pick it up. She even told us that it would be $30. My friend and I will never ever never ever never ever never ever go to that store ever ever ever again based on what happened to us there at the Washington Square in Tigard Oregon Game Stop. The GNC next door I bought some blood sugar formula to help my diabetes and they were so helpful and nice to us and it was a difference of night and day how we were treated. I hate your guts Game Stop and so does my friend. read more

Never going to give GameStop my business ever again. Ordered a Nintendo Switch bundle, but cancelled it a few days later because I Best Buy had them in stock. That was almost four months ago and I am still fighting to get a refund. Be wary of your orders with them. read more

Slowest service ever. Also, be prepared to be asked a million questions about special deals and offers and trade ins

Ya just lost a sale You should really have more than one employee on since the one you did have on didn't know product and couldn't help customers very fast. Customer service 101: if you are taking a long time with one customer, acknowledge the rest of the line that is getting longer and longer. Don't ignore them. Buh-bye. read more

Gamestop Washington square. Customer service does not exist. My son had a horrible experience there. He spent a lot of money there for gifts for his fiancee. She wanted different games. My son lost his receipt. When he went back to the store to exchange he dealt with the same woman who sold him the games. She didn't remember and was extremely rude. Only offered a $5 credit for the games. Outrageous. Retail stores better shape up. Why go there when you can spend less in amazon. read more

You know, I like game stop. Just not this one. I watched one of the employees- I can't remember if his name was Matt?, treat a woman like trash. She was purchasing way more than most spend in a typical GameStop, quite possibly $1000, and they just kept putting her aside to ring up other customers. It was downright wrong. I work in customer service and would never dream of totally ignoring anyone the way they did to her. Either way it left a bad taste in my mouth. read more

Don't display boxes for games you don't have in stock. Way to get my daughter's hopes up. The game you claimed to have available used for $34.99 was available brand new at Best Buy for $39.99. read more

I would give this store 0 stars if I could. I got up today and was going to buy dragons crown the place I work didn't receive any copies today so I called around and asked if they had an extra copy. The guy on the phone told me I should pre order these things and I proceeded to tell him that we couldn't pre order at my work etc. so he goes on to tell me that I should have pre ordered again. I ask him of he could hold a copy if he had any spare over the pre orders since I was on my way to come pick it up. He was not nice to me at all and says well we don't do this and it really makes it unfair for our pre orders but I guess. All of this in a rude tone at me, like he had just been insulted by my inquiry. So thank you GameStop for ruining my shopping experience yet again. I stopped at Fred Meyer by my house and they had a copy. Next time I would rather go without the game than go into your store. Hire some employees that know a little shred about customer service. --------------------------------------------------------------------------- UPDATE: I had the manager call me up and he said that they went a little too far. I mean ok thanks for the half apology but he offered me a free art book so I wont complain too much. At least they really do care about their customer feedback. I would have gone up a star if they would have been more genuine with the apology but hey at least I got one!! Achievement Unlocked Apology from GameStop read more