This store has become my favorite go-to spot when I need something gaming-related. It's the GameStop store I visit most often because they usually have what I'm looking for, at a great price and always handle things efficiently. Recently, I stopped by during the pre-sale event for the new Nintendo Switch. Since this was a special release, I knew I needed to get there early and be sure I could secure a unit. That's why I made a point to visit this particular store, which has stood out to me for its friendly staff and reliable service. One of the main reasons I keep coming back is because of a young employee named Dom. He's not just hardworking; he truly knows his stuff. No matter how busy it gets, he makes sure to answer questions clearly and helps customers understand what's best for them. Dom's attitude is calm and focused, and you can tell he genuinely cares about giving good service. He takes the time to explain features of new consoles, compare different options, and offer advice when needed. Alongside Dom, there's another employee named Jessica who also makes a strong impression. Very kind and always willing to lend a hand, no matter how simple the task. I've seen Jessica help other customer find accessories or troubleshoot an issue. Jessica has a warm attitude and makes the store feel welcoming, even when things are busy. In fact, it's the combination of dedicated staff like Dom and Jessica that keeps me trusting this store so much. One moment stands out to me as a perfect example of their great service. After I made my purchase and left the store, I realized they had accidentally made a mistake on my order. I didn't notice it right away, but they caught the error shortly after I had left. Instead of waiting for me to find out later, Dom and Jessica immediately took action. They realized what had happened and called me back to tell me about the mistake. They understood that any incorrect charge could cause frustration, so they quickly organized to fix it. When I got back to the store, the staff handled the situation in seconds. They apologized sincerely and made sure the order was corrected right then and there. Their quick response showed me they genuinely care about their customers. That experience reinforced my confidence in this store and its staff. It's rare to find such attentive and honest service today. Their willingness to admit an error and fix it right away proves they value honesty and good customer care. Their professionalism and kindness make shopping there feel less like a chore and more like visiting friends who want to help. Because of moments like this, I continue to trust and prefer this store over many others. It's not just about getting a product; it's about feeling respected and taken care of by a team that truly understands the importance of good service. Disclaimer: I do understand that some times others may have had bad experiences with customer service, but if you think about it, they are human too, they also have bad days like everyone else. If we understand that, and add a little patience. I think we will all on both sides have a great experience every time. Good Job Dom & Jessica! Keep up the good work. -RG. read more

I was denied a console trade-in a little over 30 minutes before the store closed. There were two employees working, and only one customer was being helped. That customer had already left by the time I did, so the store was otherwise empty. If there is a cutoff time for console trade-ins, the store should clearly post that policy so customers know before making the trip. With more than 30 minutes remaining until closing and no other customers waiting, I was disappointed that the trade-in could not be processed. I was also planning to make some pre-orders, but after this experience, I decided to take my business elsewhere. Hopefully, the store can clarify its trade-in cutoff policy and improve the customer experience. read more

I dont got to gamestop often but I came in here for a quick look while I waited for my food to be done next door. To the point theres a kid in there doesn't know what personal space is. I was just minding my own business and he kept trying to talk to me about his favorite games and card games. I wasn't trying to be mean and just say thanks but he kept going. I work alot and dont have time to play video games like these guys do so I haven't finished alot of my games but he kept going on about games that he actually spoiled the ending for the zelda I'm currently playing at my pace. I told him he had spoiled it for me now and he did apologize but he kept going and talking about it! I had to walk out because he was getting on my nerves. I wouldn't come to this store if you see a short scrawny kid there. I'm pretty sure he thinks hes the one in charge but doesn't look the part. On another note I even saw him at Plaza Bonita working the other day. I had to walk out after I spotted him because I just didn't want to deal with him again. The girl there was nice though. Welcomed me to the store and even said goodbye after I turned around and left. read more

ED SUCKED. I get these guys make commission, but he couldn't take our no for an answer. He was so pushy and rude and seemed like he only was interested in helping us if we would add on all these other things he was trying to sell. It was an unfortunate and rude experience read more

The employee on shift that's been in store for long hours is very kind. It was great to hear his story about working at GameStop and closing then opening shifts. I had a great experience shopping. The employee offered me GameStop pro membership for $25 with amazing savings all year long. I wish I had it before definitely would have saved 30-40% off on my purchase over $200. I found amazing sales and great limited edition and exclusive items. I got lucky I didn't have to wait in a long line or be in a crowded store. I enjoy my shopping experience and the staff amazing spirit to help me out with items since they don't offer baskets for shoppers. This store sells many consoles even PS5. Overall a positive experience highly recommend a visit. Not to mention there is plenty of parking available for free. read more

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My son who is five is a gamer! And this GameStop specifically has made my life so much easier!Dominic is amazing he is so helpful and knows exactly what he's talking about and on top of that he is good with kids and is able to communicate with them and explain what would work best! Thanks for your help bud! read more

We had a joy-con drift issue with our Super Mario Bros. Running Mario wireless pro controller that was purchased 14 months ago at a Buena Park, CA location with a 2 year PRP warranty. Went into this GameStop to get a replacement since we had purchased the product replacement policy for it. The store was busy at the time only saw one employee there, but he acknowledged us, and mentioned he would help us as soon as he could. That was not a problem for us, since we were not in a rush and just wanted to resolve the issue of the controller warranty [had gone to another GameStop earlier that said they could only give us a refurbished controller for it (we had to surrender the original charging cable with it, and would get no usb charging cable in return) all because GameStop had changed their new warranty policies, the other store didn't even look into the policy we purchased]. When it came to be our turn we gave the employee the original purchase receipt and the warranty sticker that they gave us with the original controller box. He explained that GameStop did not have that pro controller anymore, but they could offer us a new wireless pro controller as long at it was the same price range that we paid. We ended up getting a different pro controller (same price that we originally paid) and we bypassed the warranty this time (because of the new warranty changes). We paid nothing for the new controller. This was covered by the original 2 year PRP warranty that was purchased 14 months ago. We left very satisfied with the level of customer service that was provided by Dominque. He was very knowledgeable in GameStop's policies, and it definitely showed. read more

Five stars across the board for all GameStop's, but especially this location. I have to give a shout out to my dude Dom for the world's most outstanding customer service. He has helped me out and consistently gone above and beyond with every question or request I've had since our first interaction. The rest of the staff here is also amazing when it comes to making suggestions or answering questions. GameStop is THE spot for all of your gaming needs. These days a lot of us tend to do most of our shopping online but GameStops are king of brick and mortar establishments. Hail to King Dom and all of the princes, princesses, and the royal family of GameStop. Thank you for taking such good care of us minions and peasants. read more

Closest GameStop to home the customer service is great I walked in asked for fifa 23 day of release they didn't have any but the employees forget his name Helped me locate the closest GameStop that had some available also gave me a list of every store in the area read more

Probably one of the better gamestops in the area. The employees there are great and helpful. They answered all my questions.

Won't be coming back here anytime soon. Tried selling a PS4 but got rejected because supposedly there were "bugs" inside the system after banging my console on the countertop trying to clean. Double checked and the console was spotless and absolutely nothing came out. Had no problems selling it to the Gamestop in Broadway a few miles away. Clerk wasn't polite and looked annoyed just trying to help me. Dude even forgot to give back my driver's license before I left the store. read more

Always very knowledgeable & helpful. Big on problem solving issues. They are on top if the new merch coming out. Thanks to Gavin was able to recover my acct & make my kids purchase. read more

Great store. Dom is a really good employee, knows what he is talking about, enthusiasm, and just a friendly dude.

Is it me or does all Game Stop stores always look like a comic con convention. Nerd city! But that's ok,I'd rather deal w/them than screaming yelling 'a you' like I'm some type of prostitue or something. The games are a little pricey,but they will have any & every game your looking for. If not,they can always order it. If it's a new game coming out guarantee they'll have it & the sales reps are pretty knowledgeable also. The last time I went it was some type of Madden tournament going on & everyone there was chill considering it was over 50 dudes crammed into one place. Good merchandise/good people read more

Like any other game store. Good location near me. Fun to see familiar faces from staff to friends. For big hit release games they do a nice job of being in theme and accommodating for us geeky gamers. read more

GameStop - Toy Stores Near Me - San Diego, California

Terrible. I bought a Ps4 controller and it didnt even last two days. This store and gamestop it self fucking sucks

Went in there a couple times in the past and had mixed reviews about the services provided to me based on the rep that's helping you at the time! It's flat out sucks!!! The manager at the time john and hopefully doesn't belong to the company is very rude and condescending as well not helpful! Won't be going to that store anytime soon. Maybe buy my games inline instead of GameStop! read more

Love this gamestop, purchases, returns, CS, still little slow as the other ones on the line, but hey! nobody is perfect, overall the experience was great read more

Been waiting for 4 hours for my Pre Ordered game . I have mu final receipt and they have me waiting outside when they let others in the store to start making line. When they decide to let us in @ 8 pm they make 3 different lines 1) Xbox 2) customers buying other things and dont have final receipt & 3) ps4. They Do Not Know how to manage their store it is now 8:52 and they supposably close @ 9pm and all theyre doing is helping out those who dont have their final receipt , btw they have 4 people working and only 1 of them is charging . read more

This GameStop gives out the wrong information about pre orders. The cashier said I won't be able to play my game at 9pm if I preorder on the PlayStation store which is totally wrong. Then tells me I can't trade in my player ion move controllers. Which you actually can. I'm never going to gamestop again. The guy was an ass too. read more

THEY'RE OPEN! Lex is the Manager and he's Awesome! It's about time the 'ghetto' got an upgrade. There's even an L&L next door. Everything is in alphabetical order so it's so easy to find the game you're looking for. I got new games for the Wii and the DS all in ONE stop. If you're even in the 'ghetto' stop by and ask for Lex. read more

The best GameStop I've ever been in! The manager truly cares for the business and does very well with explaining everything you need to know about GameStop. He finds what works best for you and always works hard to get what you need. Go to this location before you go to any other. read more

Just another game stop. There is nothing spectacular about the store or game selection, but I did receive great service from the employees. Didn't seem like a super ghetto location like others have said. read more

I'm there like everyday, having a mega gamer brother, but I just have one question... WHAT HAPPENED TO LEX? It's not the same anymore, the location seems in chaos since I last saw Lex, he was the nicest manager EVER. I'd give you 5 stars, but you need to bring Lex back. read more

pros... thanks for coming to this part of the ghetto. you have yet to open cause you have that gigantic dumpster in front of the store. it is a beautiful green color. i saw some workers fixing you up to make you look all pretty and ready for us. cons... you are not open yet. perhaps next week? i need to buy a video game. read more

I love gamestop because I can't afford new things :( Even though gamestop is pricey, well I think only the games are really pricey. You can't really trust buying old or older electronics from people , ebay or craigslist. I want the older version psp 3000 and nintendo ds lite and stores don't sell them but gamestop does. Plus there's a gamestop every three- five miles. So I am a gamestop shopper. Plus there always so helpful when you call or go. They almost know everything. If your a gamer you have been to gamestop. read more

I have never had a problem at this Gamestop, the few times I have been there. I have always been asked if I needed help. They have no problem giving their personal opinions on games. On one occasion they helped me find a game at another location they didn't have at that store. Overall a great store. read more

Went to reserve a game, I was told by the employee that they would be giving out food and snacks to people picking up their pre-orders of blackops. Since they usually give items when picking up pre-orders either patches of the games posters etc. I pick my stores based on what they give at pre-orders so I thought I might get a poster or something. Long so try short went to pick up my game they didn't give out anything. Not a poster not a wristband. Never pre-ordering here again. The store on Broadway usually has things they give when you go pick your game up ,PREORDER there not at this location or why not target as they give you 5 dollar gift cards with your game preorders. Also they never call you to pickup your pre-orders, had several pre-orders of pop vinyls and they did not call me I went to pick them up a week later they did not reserve them for me but they did go "hey employee such and such put one on hold " so they had to give me theirs. Just bad customer service all around when it comes to pre-orders. It's either just this gamestop or all of them are not good anymore. read more

ive bought few games here for my xbox and its a in and out store nothing really to focus on other than the employees are over whelmed when ever u get there and seem to be doing always about 5 things over the phone while you are paying.. said that the store is always organized . read more

Okay I'm confused. Wanted to buy a game. Asked the clerk for a price because there was no price on it. Clerk was acting like a dick. Was about to tell him he needs to improve his customer service. He explained that the reason the price is not on the front is because it would ruin the label of the game cart. He looked up the price (while obviously looking pissed or something). Gave me a price for each of the two preowned SNES games. Thought about it. Decided to go through it. Paid for it. Once in my car looked at what I bought and noticed prices marked in the back of the two cartridges showing lower than what I paid. Went back into the store and the guy said that he was not going to honor the prices that were marked on the carts because those prices were no being displayed face forward in the display case. But I asked him isn't the reason why they don't put the price in the front is because they didn't want to ruin the label of the game cart. But he started to say this is CA law and that it needs to be displayed face forward. And basically the only way they would have honored the price is if I asked to looked at the game carts physically before paying. Getting agitated and not wanting to waste my time with this POS, I requested for a refund. Worse experience ever and now I fully understand why a lot of people are saying that gamestop is a fraud. Anyways don't go to this location. read more

mike w., you're obviously an angry person. yes, gamestop is a huge corporation, and yes, i happen to be friends w/ the staff, but just because a store has to be run a certain way, doesn't mean they don't deserve any recognition. there are in fact those things that have to be said (i.e. warranty on games, reserves, etc.) but they HAVE to ask those things. it's part of their job. i'm sure there are things you have to do in your own job that you rather wish you didn't have to do, but are forced to b/c that is what the job requires. do you really think it's fun for them to have to bombard a customer w/ that string of questions? no, it's simply part of the job that the company demands. now, as far as people should just go to walmart..well, you obviously have spent enough time shopping at this particular gamestop because you seem to think you know every little thing about the staff and how the store is run. clearly you never took the time to get to know the staff and see how great they are. lex has personally gone out of his way to go to another store (on his own time, no less) to get a game i had been looking for for ages. and this was a game that would not have been available at walmart or any other store, so suck it. so, my dear mike w., you need to just cool it on the insults about things you don't understand. unless you really know what you're talking about and you really understand a situation on all sides, you ought to keep your mouth shut. if you prefer walmart, i strongly suggest you stay there. no one wants to deal w/ a person like you anyway. read more