I love this place! I love that its still around. After reading other reviews, i am shocked. Never…read morehad an issue eith Mr. Video. In fact I got text saying i owed a few dollars in late fees. Text sounded a little snarky .I responded to him right away and a told him I would come pay the fees the next day- I told him I was terribly sorry for the oversight. I got a response right away saying thank you for my understanding. If you have a late fee - just pay it. It might not be much but if everyone owed a dollar it would add up real.quick.. The organization of the movies is odd to me... BUTT....you can ask an employee to help and they are always willing to. Like I said- I love this place!

This place is amazing. It's also a relic left standing as a reminder of a better time…read more Sure you could stream your movies, videos, and games on services like Netflix or gamefly, but if you're anything like me it's just not the same. I need to see the box. Look at the pictures on the back and really weigh my options. That's why I love this place. I can rent games for all systems. I can rent DVDs and blue rays. I can choose from a physical selection instead of virtual. They have it all and its close to home. Hello instant gratification. The real bonus isn't the selection and gratifaction. It's the prices and customer service. The employees will bend over backwards for the customers. Reserving games and movies to make the customer happy. The prices are so affordable. Rent a game for $4 for 3 days. And for a dollar a day after that you can re rent for two days. This place is amazing. I can only hope that it weathers and stands 20 years from now.

I popped in this past week as I just picked up an N64 and was surprised by the selection. customer…read moreservice was great and prices fair. I'll be visiting more as I look to grow my collection .

I bought a ps4 for 150 bucks and got a controller with full stick drift to the left screw the old…read moredude that was working at 6:30pm

This shop doesn't have a huge selection like some other shops, but their prices and customer…read moreservice are top notch. Of all the local video game stores I've been to so far, they are my favorite. I'll be back for sure.

Has a nice selection of older games and newer games, staff help me with looking for specific games…read morewhen I asked

They gave me a very fair deal for a trade in game and at the end of the day, that's really all I…read morecan ask for in this day and age. They had the copy of Pokemon Pokopia I was looking for and they were friendly. I'm not sure what that William S. guy from Government Camp was giving them a one star review for. Does he somehow not realize that there are ZERO companies that are going to give you any sort of refund for a video game UNLESS it's defective somehow? Like, get real, bud. They even tell you that when you purchase the game. It's pretty obvious why they wouldn't give you a full refund as well. I've done business with this place off and on for years and I'm thankful for them.

I can't believe this I'm never going back I bought a game for 80 dollars and went to return 2 weeks…read morelater with a receipt and I didn't get a full refund!

Since management has changed here, things are looking much better. I've been a customer here for 2…read moreyears now, and have seen the many changes. I had a problem with an online order through this store, and once the corporate shipping department messed up on my order, things were made right with just a simple visit.

Their online hours say they open at 1000. So I arrived at 10:30 thinking they were open. I see on a…read moresign they open at 1100. So I go and enjoy some coffee and sweets next door. At 1100 they were still not open. At 1107 the door was unlocked so FedEx could deliver their packages. I stepped in and asked if I could enter. I was told no and proceeded to wait outside. The manager and another staff came out the front door and said just wait a little longer as they carried bags of garbage to the dumpster. As they walked Pokémon code cards and plastic pack wrappers fell to the ground. Then the manager comes back out and looks at me and looks up at the open sign stating "Are you waiting for us?" I told him "yes" you said to wait. He argued he did not. I also told him the staff inside told me to wait. It is now 1111 and I was permitted to enter the store. This experience makes me wonder why I even became a pro member to GameStop. This experience ruined my day.

We drove an hour to visit here yesterday and it wasn't open even though it says open everyday. We…read moreleft and came back a little while later but they still were not open. There's no signage or social media post about it either. There were other customers waiting around as well but everyone gave up after 30 minutes when no one came. Very unprofessional.

Very kind staff! Gave me a free keychain boba plush after getting a drink!…read more Place has lots of games and figurines too choose from!

The service was quick and efficient. They have an amazing variety of games to select from and many…read moredifferent systems. The selection is phenomenal. It can be difficult to locate video games that are rare, my only con is the price points for the video games are pretty high. I snagged a few games for my collection and will definitely be back to purchase more. The employee who assisted was kind and answered all of my questions. Go buy some games, cheer

My experience with Retro Game Trader left me more concerned about how the store is run than the…read morecondition of any single item. From the start, interactions with the owner felt inconsistent. Listings described items as "mint" or "like new," but what I received didn't match those descriptions. When I reached out, the responses were vague and shifted depending on the question, which made it difficult to get a clear resolution. What stood out most was the lack of transparency. Basic questions about sourcing and condition grading were met with unclear answers, and at times the explanation seemed to change. As a buyer, that creates a level of uncertainty that's hard to ignore--especially in a market where condition and trust are everything. After this experience, I took a closer look at other feedback and noticed similar concerns about communication and consistency. Even if each case is different, the overlap is enough to raise caution. A business like this relies heavily on trust between the seller and the customer. Right now, based on how this was handled, that trust just isn't there for me. I'd recommend being very thorough--ask detailed questions, document everything, and don't rely solely on the listing descriptions. If you need proof, his name is LANCE KRAFT and there are numerous reviews of this mans character, or lack there of... https://badbuyerlist.org/buyer/f0af05e5bd73adcfd1505f7c

An absolute staple since the '90s for records, cds, video games and movies. Just a great store…read more They've got massive selection & stuff coming and going all the time. Solid friendly staff Great music to hear while browsing Always find stuff I want Can always find good deals if that's what I'm looking for They always gave me a good value on trade-ins I love it! One of my favorite places in Eugene... Epic! Record Exchange -- CD/Game Exchange -- Epic Seconds !

Do NOT sell here! Worst place I've ever sold records to. Dude took everything I brought, whole…read morecase, and what he offered me was insulting. Unfortunately I needed the paltry sum that day. It made me nauseous though. Other stores in town are far more reasonable. I took a crate to HoR, they only accepted half of what I brought and gave me more than twice as much! This place is a big old ripoff! At least for records. Not sure about the other components of this weird hybrid media purveyor. Won't be returning to buy or sell.

I purchased my son a new to him Xbox in Newport today. The cable the guy gave us wouldn't stay…read moreplugged into the machine. We went into Game Time to see if we could purchase one. He said no, but I'll give you one for free. I was shocked. How awesome was that. My son is now getting his system all set up at our home. We will be back to get accessories & games. Thank you so much. You talk about good customer service!!!! Highly Recommend. A+++++

Great service people are nice and better deals then GameStop 10/10 would recommend. Tried to sell 2…read moregames at GameStop for 25 dollars, this place paid me 35 dollars for my games. I'm surprise they don't have 5/5 stars. They also helped me find comparable gaming headphones for my Nintendo switch with all the capabilities I needed. I hope this place stays open because I will go to them for all my future game transactions.

An independent book seller offering new AND used books. Especially appreciate staff picks noted in…read morethe shelves. It's helped me find interesting reads as gifts or for myself. Helpful staff. More than fair pricing on used books and list price (or a little less) on new ones.

Their Blind Date With a Book display is a scam. I'm very familiar with a concept and the intention,…read morewhich is supposed to be a fun way to try something new as a surprise. I was curious about one description, which sounded vaguely familiar, but the staff refused to give me any details unless I purchased the book--which is nonrefundable. Offering this kind of display as an option is fun; refusing to provide info to customers who aren't committed to the concept is not.