They gave me a very fair deal for a trade in game and at the end of the day, that's really all I…read morecan ask for in this day and age. They had the copy of Pokemon Pokopia I was looking for and they were friendly. I'm not sure what that William S. guy from Government Camp was giving them a one star review for. Does he somehow not realize that there are ZERO companies that are going to give you any sort of refund for a video game UNLESS it's defective somehow? Like, get real, bud. They even tell you that when you purchase the game. It's pretty obvious why they wouldn't give you a full refund as well. I've done business with this place off and on for years and I'm thankful for them.

This is a really good place to complete your game collection but I recommend going early because…read morepeople will buy the game you want before you get there

An absolute staple since the '90s for records, cds, video games and movies. Just a great store…read more They've got massive selection & stuff coming and going all the time. Solid friendly staff Great music to hear while browsing Always find stuff I want Can always find good deals if that's what I'm looking for They always gave me a good value on trade-ins I love it! One of my favorite places in Eugene... Epic! Record Exchange -- CD/Game Exchange -- Epic Seconds !

Do NOT sell here! Worst place I've ever sold records to. Dude took everything I brought, whole…read morecase, and what he offered me was insulting. Unfortunately I needed the paltry sum that day. It made me nauseous though. Other stores in town are far more reasonable. I took a crate to HoR, they only accepted half of what I brought and gave me more than twice as much! This place is a big old ripoff! At least for records. Not sure about the other components of this weird hybrid media purveyor. Won't be returning to buy or sell.

I purchased my son a new to him Xbox in Newport today. The cable the guy gave us wouldn't stay…read moreplugged into the machine. We went into Game Time to see if we could purchase one. He said no, but I'll give you one for free. I was shocked. How awesome was that. My son is now getting his system all set up at our home. We will be back to get accessories & games. Thank you so much. You talk about good customer service!!!! Highly Recommend. A+++++

Great service people are nice and better deals then GameStop 10/10 would recommend. Tried to sell 2…read moregames at GameStop for 25 dollars, this place paid me 35 dollars for my games. I'm surprise they don't have 5/5 stars. They also helped me find comparable gaming headphones for my Nintendo switch with all the capabilities I needed. I hope this place stays open because I will go to them for all my future game transactions.

My wife and I are visiting from Washington and my cousin suggested that I checkout this shop! I'm…read moretruly happy that I did! The business is very easy to find and access. The employee was very friendly and helpful. In addition, the store had just about any retro game and console that you may be looking for at a reasonable price. I picked up three PlayStation 1 games, one PlayStation 2 game, 1 PlayStation 4 game, and two PlayStation Portable games. I paid $55. I'm very happy with my visit and I hope to return someday! I would recommend this store to all gaming hobbyists. Thanks for reading!

We stopped by to check out the video games, and bought two surging sparks Pokémon trading card…read morebooster packs. Unfortunately they were fake cards, I would not recommend buying cards from this establishment. 12 dollars wasted for fake cards worth 0 dollars :( My recommendation is to go to Walmart or target for real cards. Unfortunate because I wanted to support a small business. Hopefully they didn't know they were fake, and I really hope they don't continue to sell fake product in the future.

I popped in this past week as I just picked up an N64 and was surprised by the selection. customer…read moreservice was great and prices fair. I'll be visiting more as I look to grow my collection .

I bought a ps4 for 150 bucks and got a controller with full stick drift to the left screw the old…read moredude that was working at 6:30pm

I love this place! I love that its still around. After reading other reviews, i am shocked. Never…read morehad an issue eith Mr. Video. In fact I got text saying i owed a few dollars in late fees. Text sounded a little snarky .I responded to him right away and a told him I would come pay the fees the next day- I told him I was terribly sorry for the oversight. I got a response right away saying thank you for my understanding. If you have a late fee - just pay it. It might not be much but if everyone owed a dollar it would add up real.quick.. The organization of the movies is odd to me... BUTT....you can ask an employee to help and they are always willing to. Like I said- I love this place!

This place is amazing. It's also a relic left standing as a reminder of a better time…read more Sure you could stream your movies, videos, and games on services like Netflix or gamefly, but if you're anything like me it's just not the same. I need to see the box. Look at the pictures on the back and really weigh my options. That's why I love this place. I can rent games for all systems. I can rent DVDs and blue rays. I can choose from a physical selection instead of virtual. They have it all and its close to home. Hello instant gratification. The real bonus isn't the selection and gratifaction. It's the prices and customer service. The employees will bend over backwards for the customers. Reserving games and movies to make the customer happy. The prices are so affordable. Rent a game for $4 for 3 days. And for a dollar a day after that you can re rent for two days. This place is amazing. I can only hope that it weathers and stands 20 years from now.

Extremely nice people and they do quality repairs for reasonable prices! I have had several of my…read moreconsoles fixed here and I was thoroughly impressed.

Great customer service. A big thank you to Mario and the management team for turning an uncertain…read moresituation into a good experience. Good communication on process and procedure, available options and discounts. Thanks again for your assistance.

I am amazed reading all the negative reviews of this location, citing bad customer service. I have…read morenever had a bad experience here. I've been coming in here for years and never had a problem. I really enjoy coming in here, and no trip to Valley River Center is complete without a stop into Game Stop. Employees in here are fantastic. They are always helpful and typically check to see if I need anything as I'm looking around. Sometimes when they are super busy, I'll have to go hunt one down. But obviously when they are busy, I can be patient. So I'll tell them when they are done with whatever they are currently doing for another customer, I have questions, so come find me in the store. Which they have no problem doing. You just need to tell them that you need something, so they are aware. They are always more than willing to help me find whatever I need, answer any questions, which I typically have, especially when I come in here on my own without my husband. The store is tiny, and can easily feel cramped if there are a lot of people in here. They have a big product selection, I love that they sell used games, which are in good condition. I have never had a problem with a used game I've bought here. I know they always ask you if you want to buy a warranty, which is like $3. It isn't a bad deal, but I've never needed it, so I rarely buy it, unless I buy games for my nephew. For a 7 year old, I think the warranty is actually a great idea. They don't carry obscure or old system games. It's mostly for newer consoles, Xbox360, Xbox One, PS4, the newest DS, ect. It's not like you'll find original Game Boy games or anything like that here. If that's what you're looking for, go to a used game store that is local, not a corporate store. I've only bought a warranty on a game once, and it was simply because it was a gift for my 7 year old nephew. Which pretty much means he can destroy it and still return it and have it replaced. They put some sort of sticker or something on the case, and explained it to me. The important thing was I didn't have to worry about a receipt for my sister in-law, if she needed to return it for my nephew, and she could return it in Salem, where she lives. Which isn't a problem. Obviously they have a good return policy, being anything can be returned to any Game Stop store, no matter the location. Which makes buying gifts with the warranty a great thing. I dislike that they answer the phone while they are talking to you, but with only a couple employees, they do have to multi-task. It's annoying, but they are just trying to do business, and will ask the customer on the phone to hold because they are with customers. So it's not like they get distracted by the phone. Will I return? Absolutely! I have never had a problem in the store. Even when they are busy, I never have to wait long to have someone help me, and they are always super friendly and knowledgeable.