Long Story Short-My son's DS XL that was bought new in May 2011; starting having some issues. So, we asked GameStop what to do. They stated since it was still under warranty; send it to Nintendo. We did, and Nintendo would not fix it. They stated it had been opened up, and soddered with a soddering gun. What? It's always had the protective Nerf cover on it, and it has NEVER BEEN OPENED! They told us to chuck it and get a new one. I am a stay at home mom with a disabled son and cannot afford a new one. My son was devestated! I went back into Gamestop to see if they could help. Andrew and Ronald were AWESOME! They got me a used DS XL and a new game at no cost. With a warranty. No questions asked! Thanks, guys!
Andrea C.
Morris, IL read more