I had an extremely upsetting experience at the Joliet mall store today involving a supervisor named Tina. I have shopped at Bath & Body Works for years, and I have never left a store feeling as embarrassed and uncomfortable as I did today. While checking out, I asked to use two different coupons by making two separate transactions. These were not duplicate coupons--they had different offers and different expiration dates. What made the situation particularly confusing was that, while standing in line, I personally watched another customer do essentially the same thing at a different register without any issue. When Tina told me I could not do two transactions, I asked what would happen if I simply walked out of the store and came back in to use the second coupon. Her response to me was, "Yeah, if you want to be like that," said in an unnecessarily rude and condescending tone. At that point, the situation was no longer about a coupon. It was about the way I was being spoken to and treated in front of a line of customers and other employees. I asked Tina for her name and whether she could give me a card or simply write her name down for me. She refused. When I asked, "You can't write it down?" she responded that I could "put it in my phone if I wanted it." I found the entire interaction humiliating. I became so flustered and upset that I was physically shaking. I couldn't even find the money I had intended to use to pay for my purchase. Ultimately, I left with only my free item. I did not purchase the other item I intended to buy, I did not get my birthday gift, and I was unable to use my second coupon. What bothers me most is how unnecessarily confrontational this interaction became. If there is a company policy regarding separate transactions or coupon use, I completely understand that employees are expected to follow it. However, there is an enormous difference between politely explaining a policy to a customer and embarrassing that customer in front of an entire checkout area. As a supervisor, I would expect Tina to set the example for how customers should be treated. Instead, her comment--"if you want to be like that"--and her demeanor made me feel as though I was doing something wrong simply for asking a question about using a valid coupon. The fact that I had just watched another customer make separate transactions with coupons at another register made the experience even more upsetting and confusing. I walked into Bath & Body Works expecting an enjoyable shopping experience and to treat myself for my birthday and instead walked out feeling humiliated and physically shaken. I was so upset afterward that I genuinely do not feel comfortable returning to this location. I am asking Bath & Body Works to please review what happened, including the inconsistent handling of coupon transactions and, most importantly, the way this interaction was handled by a member of store leadership. I had been looking forward to getting my birthday reward all week. And I am so sad that this is how Tina treats customers. The fact that I was never able to use my birthday reward and the coupon I earned because I became too upset to complete my intended purchases makes me sad & disappointed. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Joliet, Illinois

The customer service is unacceptable. I came to return a few items from my online purchase. It seems no one knew how to set a return from online I worked with 2 different associates the first associate couldn't figure it out so she called the manager the manager seemed to didn't know how to set a return also as I was at the counter for 15 mins. Seems to me they need to trained again that was unnecessary and should been an in and out situation because no one was properly trained no one asked for a receipt no one asked how did I make my purchase to make it easier in the beginning instead they asked for my ID which WAS NOT NEEDED read more

I've shopped here a few times but Yelp took down my review but not the picture from years ago. This place is your general Bath and Body works. Best time to always go is when they have their red duck sale but it's generally one of the more busier stores at the mall. Staff here is friendly and helpful. Clean, organized store with everything you can think of. Overall, solid store. read more

Enjoyable place to shop Plenty of staff to help you find items and explain sales and promotions in the store. Nice selection of products throughout the store Friendly staff and always more than one checkout open read more

Friendly sales associates and good product selection. This store is always organized and clean.

When calling this location they never say their name as if they have something to hide. Letting you know that their not going to check for a product for you. Also, they all have need to be retrained on Customer Service!!!! Because if it wasn't for the customers they will not have a job!!! read more

The Joliet Bath & Body Works is a little different than other locations (Fox Valley in particular). This store is never crowded, and while employees are always available to help, they aren't nearly as overbearing. I cashed in my freebie for a travel size shower gel and picked up a Scentportable refill for my car. It was refreshing to not deal with aggressive upselling attempts or hear about their sale from every single employee. read more

great store, employees nice and helpful, very clean would definitely reccomend, cannot wait for those fall candles

Always have been pleased with the overall service at Bath & Body wherever we go. This time however, the customer service was above and beyond your typical every day service. Jessica, was a lovely young lady who helped my husband and I decide on what products were best for our home. We were being so indecisive and she was so patient and sweet to check in on us and help guide us through. She just made the overall experience so much fun and she was so outgoing and friendly! Thank you Jessica for your help!!! read more

This is my first time at this location and I love it, the ladies that work the floor are extremely nice, friendly and helpful. And they manage to be very attentive without being overbearing. I love perusing the different scents and seeing what's new. And the lady that helped me found some great alternatives after letting me know the one I was looking for had been discontinued. This is one store I cannot go in without leaving with something. I hate that they discontinued a few of my favorite scents but they still have some promising ones to give a try. I am looking forward to their next throwback sale so I can come and stock up on my favorite scents they no longer sale. I will definitely be back to this location next time I'm in the area. read more

My friend and I made it to this location just after 6pm and we were allowed in although they closed at 6pm. I really wasn't expecting to have a great experience at this location knowing that it was after closing time however I must say we were assisted by Toni who exceeded all of my customer service expectations. She didn't rush us and she went out of her way to assist us in finding exactly what we wanted. This was by all means one of my best experiences today. Thank you so much you truly made my day and it was totally appreciated! read more

I like this particular location because it's never too busy. I don't feel like I'm being hounded or followed. I never have to wait long in the check out line. It smells divine in there! The lay out is simple and organized which is nice because I felt like I could browse and not miss anything. There are also opportunities to earn coupons. This last time I went, I got $10 off my next purchase of $30! read more

Loooovvveeee this store. I love buying candles from here. Thy always have some type of sale going on. I love when they have sales for the candles. They have a lot to pick from. You always get coupons after each purchase. read more