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    Mokena Video

    4.9 (37 reviews)
    Closed Closed
    Updated 2 months ago

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    18 years ago

    mokena video is the best video store i"ve ever rented from. they have everything!!!

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    Ask the Community - Mokena Video

    Review Highlights - Mokena Video

    That was back in the VHS days and they always offered a consistently great stock of new and old movies.

    Mentioned in 7 reviews

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    In The New Age - Another interior view of the fallen screen.

    In The New Age

    (6 reviews)

    Zero is the rating. Thieves. Both James B and Jimmy. Took a $6572 deposit for a pinball machine…read morethey never had on order from maker as they represented. Was hoping for a third party to come through for them who didn't of course. Lied about delivery dates continuously for months until confronted ...when they admitted they were not getting the machine. Told me to chase American Express for the refund. Said they couldn't issue a refund because they no longer had a merchant relationship with Amex..wonder why that could be. Of course won't respond to email or phone calls. Low lifes who have probably moved on to selling lakefront property from Hell. Have you got an indignant and snarky response for this comment too, James? Dbag.

    Father of two boys here, posting about my experience with the arcade / entertainment company In The…read moreNew Age who we found while looking for a traditional pinball machine for the kids. Although I found the crew at In The New Age pleasant to work with during the purchase, we are not happy with them or our Future Pin 2000. On 9/16/21 we ordered the unit with a couple of options. We were told "white glove delivery" by someone who could demonstrate how to navigate, set up files, internet connection, etc in about four to six weeks if I recall correctly. On 10/3/21 we were offered some options, (including an upgrade to the 6000) one of which I didn't catch was already part of my initial invoice. I hastily approved it while my wife was in the hospital so I paid for it twice. After many rounds of following up over the next six months, we finally got the unit on 4/14/22. It had a couple of bees in it and was delivered by a two man crew who had never seen one before and not instructions but we were still glad to have it. It was also missing agreed upon options only one of which I was made aware of and credited for. The system is difficult to learn and navigate through. It has game files that do not work, games that don't work with the included controls, some of the games don't fit the screen, has writing that is so pixelated that you can't make it out, etc. They take a while to load so it can be frustrating. My tech savy kids even wanted to smash it... Within two weeks, the switch broke and I never got service or a replacement. I asked for them to pickup the unit and refund the money but haven't gotten a response. Since then, I went to dust the machine off and found the right side of the lower TV had fallen down. I want this machine out of my house! 11/5/22 - Updating to reply to owner response. 1) I never said white glove was on your site, but we absolutely were promised white glove, lie all you want. 2) We finally got instructions after requesting but they are horrible, don't solve the issues or show all the things we were promised. 3) Kids never bashed the machine to break the TV loose from the frame or the switch. That's a pathetic attempt to blame others for the poor quality of your machine. Think about the ride it took from IL to CA and tell me the screen fell out from what little play we actually have it. Absolutely ridiculous! 4) Maybe you should show some footages of the games that can't be played and look like hell on your site rather than misleading people that it will look great with 4k? I'll be posting more pictures shortly and looking into my legal options. Buyers beware.... 2nd Update on 11/5/22.....As promised, I went to take more pictures to display the issues with the games. Unfortunately, the piece of junk doesn't even power on now so all I can provide are pictures of the shotty monitor installation that relies solely on double sided tape. Unbelievable! ITNA, do the right thing and take this machine back!!

    Mokena Video - videoandgames - Updated May 2026

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