I had sworn off GameStop after a negative trade-in experience, but Zach at this location completely changed my mind. When I called about trading in my Xbox One S, Zach only charged a reasonable $1 fee for a missing controller part, unlike the significant fees other stores wanted to charge.
But Zach's exceptional service didn't stop there. He advised me to wait for "Pro Week" to get better trade-in value and suggested bringing in other items too. Following his advice, I researched and got a GameStop credit card with a free Pro membership for extra benefits.
I ended up trading in a variety of old consoles and games from NES to PS3. Thanks to Zach's guidance and the Pro discounts, I walked out with a new PS5 for just $100!
What truly set Zach apart was his patience and honesty. He answered all my questions, empathized with my nostalgia-induced hesitation on trading in some of my older games, and never pressured me to buy anything.
Zach's outstanding customer service not only brought me back to GameStop but also led me to:
Sign up for a Pro membership
Get a GameStop credit card
Trade in numerous games and consoles
Purchase a PS5
Become loyal to this specific store
I now drive 20 minutes to this location, bypassing closer GameStops, all because of Zach's incredible service. He's truly an asset to the company and has earned my loyalty as a customer. read more