My wife came in for asimple adjustment on her Samsung phone. That went well. Then they sold her a…read moreplan that absolutely was going to save her money. That was an absolute lie! Immediately on her phone she got messaages about all of the other lthings she had been signed up for. We immediately went back to the store and they claimed thaat it was an innocent mistake and they said that it couldn't be changed. It was not until we spoke on the phone with aVerizon supervisor that we got it changed. We will never go to this store again.

Very very poor customer service! Came to pick up a phone that's not even available and no text, no…read morecall that phone was not available. When you call CS, you will speak with someone from another country and they cannot direct your call to the store. Imagine Ethan, the store rep even asked us to check their other store if they have the kind of phone we're picking up but when I asked him to call that store first to see if they have it before I waste my time and gas for driving there, he said he can't make that call and I need to go personally...unbelievable! Always saying he can't do anything about because there's no manager or supervisor available! And before that, when we got to the store, we kept ringing the doorbell, he came out, stand there checking his phone rather than pressing the button to open the door. Will never come back at this store anymore!

Every time I come in the employees are super kind, let me know about deals and ask if I need help…read morewith anything. There was an employee with long neon green hair who went so above and beyond for me! They even came out and found me a minute or so after I left the store to bring a purchase I'd accidentally left at the counter after paying. Over all a very friendly, welcoming, and thoughtful staff. I always feel good coming in here

My most recent visit to this location left me so happy! I've never had any negative experiences at…read moreHot Topic, but the staff on clock for this weekend were especially friendly and helpful. The staff was making sure to help us out on the floor if we had any questions and the cashiers gave us compliments when we were checking out. The best customer service I've experienced in a long time. As for the products in the store, I was looking for gifts and noticed there was a good selection of sale items.

I'm writing to formally express my disappointment with a very unpleasant experience at the BoxLunch…read morelocation in Sunvalley Mall, Concord. During a recent visit with my sister and boyfriend, we were browsing the store when a young female employee approached us to ask if we needed assistance. We declined, letting her know we were just browsing. She then proceeded to ask if we were shopping for bags for ourselves. Again, we said no, at which point I replied, "It doesn't matter, we're just browsing." My boyfriend then asked her where the nearest restroom was, and she did assist him. However, as he walked away, she muttered to my sister and me, "Good luck, you're going to need it." We were completely caught off guard by this inappropriate and confusing comment. Her tone and attitude throughout the interaction were standoffish and rude. I take accountability that we too started to act frustrated, we understand her job is to sell us things but as customers if we decline help, employees should definitely take a step back and just let us browse the store. Already frustrated by her persistence after we had declined help, her unnecessary remark escalated the situation. We asked her to clarify what she meant and questioned her behavior, but she began avoiding us. When we told her we felt her customer service was unacceptable, she replied sarcastically with, "Yours too," which only added to our confusion and concern. Shockingly, she then called mall security on us, claiming we were being disruptive. This accusation was completely unfounded -- we were not loud, or aggressive. There were other customers nearby who could attest to this. When we asked to speak to a supervisor, she stated that she herself was the manager. If that is indeed true, her conduct is especially concerning. A manager should be held to a higher standard, and her behavior was anything but professional. She also refused to provide her name when asked, so I informed her I would be taking a photo of her in order to submit a formal complaint. She objected, claiming she was afraid of being posted online -- despite already appearing on the official sun valley BoxLunch Instagram account. So out of respect I won't upload the photo I took of her, but I did find her on the main page and her name is Hailey. This contradiction only added to the lack of accountability she displayed throughout the encounter. On top of that we were asking her to provide us with a phone number to higher management to call in a complaint and she gave us 2 non working numbers and at the end just gave us the general customer service number. I've always enjoyed shopping at BoxLunch, but this experience has completely changed my view. It is extremely disappointing to see someone in a managerial role act so unprofessionally and disrespectfully toward customers. I hope this matter is taken seriously and properly addressed by upper management.

My sister, her boyfriend and I entered this store because it truly is one of our favorite places to…read moreshop at. We were specifically looking at a Hello Kitty Loungefly backpack. We wanted to know the price so my sisters boyfriend brought the backpack down and checked for us. The employee, Hailey, asked us "are you looking for something specific?" My sister answered her by stating "no, we were just wondering what the price was for this backpack." Since we had figured it out then we didn't need more help. Of course, as any retail worker knows, it is important to sell products but ALSO make sure that the customer feels comfortable enough to browse around the store freely. Soon, she asked us AGAIN, "are you looking for something specific" to which my sister answered her by saying "no we are just browsing." Instead of accepting that answer, she was persistent and then asked us a THIRD TIME, "but are you looking for yourself or for someone else" by now, we were a little confused why it took three times for her to ask something we had already simply answered that we were browsing. My sister then answered her by saying "it doesn't matter because we are just browsing." If we were shopping for ourselves (which we weren't, just browsing as it was stated) then us saying that we were browsing should've been enough. By now, we were just confused and wanted to freely roam the store as we didn't have anything specific we were looking for. My sisters boyfriend had to use the restroom so he asked her where the nearest bathroom was located. She did direct him and he proceeded to leave the store. Maybe she was upset that we didn't answer her question the way she wanted us to and led her to say out loud "Good luck! You're gonna need it" Now, if you are confused by this response then imagine how we felt. I responded by saying "what do you mean by that?" As I was genuinely confused. She then started saying in a very rude and condescending way that she was just trying to be helpful. Okay, let's round it back. So she did feel some type of way about the way that our interaction happened. Never in my entire life have I encountered someone who got upset by a customer stating "we are just browsing" I thought that was a pretty common response to being asked if we need help. We then repeated that we did not need help we were simply just looking. Is that so wrong? Given her tone and attitude, I then simply stated "You know what, I feel like you just gave us pretty bad customer service" .... Her response? "You have very bad customer service too" what?? I didn't know that I was on the clock. Immediately, even more confused than before, I said "what do you mean by that? She never answered me. Instead, she proceed to call mall security and told them that we were being "disruptive." Excuse me? I didn't know asking a question to gain some clarity was disruption but to each their own. The entire time she was very condescending. I did start to record the situation for MY own protection. It's my right. Once she saw this, she immediately started saying that security was going to take a while and we should just go. We probably could've just left but we knew we had done nothing wrong so speaking to security was something we didn't mind. Security then came and guess what? She started playing the victim mentality card, big surprise. She started mentioning some personal things she was going through in her life. Which, sorry to her but don't we all have problems we are going through? I really wish some accountability would've been taken but there was no remorse. She had no idea some of the things we are going through because instead of making things super personal, she should've focused on the actual situation at hand. There was complete deflection from her side. She even lied to security and told them that she said the "Good luck, you're gonna need it comment" to my sisters boyfriend who had asked where the restroom was at. Like okay? Even if it was that context, why would anyone tell someone that in response to them asking where the bathroom is. Thankfully, my sisters boyfriend did confirm to us later that she did not say that to him so it was directed to us. Again, why? I guess we'll never know. She even mentioned she is a manager so that made her behavior even worse. She never should have made it personal. I wish she could've just apologized for her behavior but she never did. Out of respect, I will not be posting her picture. However, I want to make it very clear that she mentioned she could not have her picture posted online because of some personal issues she's dealing with. However, if you go on their instagram business page which is a public domain -- @/boxlunchsunvalley Guess who you're gonna see on there? Yup, that's right. Hailey, the so called manager that was swearing she couldn't be seen in a public eye.

i need to get a nice little bag for my next vacation trip, and Mainland had this little 'Cookie'…read morebaggie i ended up buying. value was great, and service was just as good, being greeted from the jump and helped every step of the way i was there

Despite the older, past reviews, I found the employees to be very helpful. Maybe they've trained…read morestaff better. They have a wide selection, just wish they had more youth sizes.