We brought our three-year-old and two-year-old here on a Friday morning around 10:30, hoping to…read moreattend Toddler Time, let them socialize, and possibly consider a membership. Unfortunately, we learned after arriving that Toddler Time would not begin until August 17.
We planned to stay for the full 90-minute session but left after approximately 45 minutes because of the lack of cleanliness, organization, and supervision. The toddler area was especially filthy. I honestly felt like bringing in a container of antibacterial wipes and cleaning everything myself. There was visible grime, duct tape covering multiple areas, ripped and damaged padding, lifting floor sections, and peeling walls. We also noticed dark staining and deterioration on the walls that appeared consistent with water damage and possible mold. I cannot confirm what it was, but it was concerning to see inside an area designed for very young children.
The safety gate for the five-and-under section was loose, unstable, and did not feel like a reliable safety barrier. Some of the equipment also looked worn or poorly repaired. Several attractions, including the climbing walls, were not being used, so we could not fully evaluate everything the facility offers.
The staff members were friendly, but unfortunately, they were not very attentive or hands-on. We saw at least three employees, and all of them remained at the front desk, frequently on their phones. We did not see anyone supervising the individual play areas, enforcing the posted age restrictions, or actively cleaning. Since the facility was mostly filled with children around six and younger that morning, having staff visible throughout the play areas would have made the environment feel much safer and more organized.
This place has the potential to be a four- or five-star indoor play center, but it needs significantly better maintenance, cleaning, staff involvement, and management oversight. With young children touching everything and playing on this equipment, cleanliness and safety should be the highest priorities. Based on what we experienced, I cannot recommend a membership or a return visit unless some major improvements are made.