Awful awful, starting from Barbara (the receptionist) up to the manager on call…read more We had AC issues on a Friday after they installed one of the AC units improperly (6 months ago). We called and they promised to send someone out but no one came. We called again and Barbara stated that they weren't able to have anyone come out until Monday --the entire weekend with the house in greate85 degree heat (the other Ac unit set at 60 and trying to cool all parts of the house). I have 2 small children, aged 2 and 7. Never go to Wolff, we are reporting them to the BBB. Awful! Paul, the owner called us and sorted things out. He listened to our concerns and addressed them the very same day! We are so appreciative, we decided to stay with Wolff for continued maintenance. Brandon, their technician was professional, knowledgeable and fixed the Ac right away! Thank you Paul for making us feel valued as customers!

Buyer Beware -- Bottom-Line Driven, Questionable Workmanship…read more First, some context: over the last 12 months, I've interacted with 10+ HVAC companies here in the Valley, and my general take is that many of them are almost as bad as used car salesmen. So what I'm about to share about Wolff Mechanical may well be industry standard lol. I bought my home from my neighbor in October 2020. I'm good friends with the previous owner, and he had purchased the current AC system in April 2018 -- installed by Wolff Mechanical. A couple of weeks ago, I had an issue with the system, so naturally I called Wolff. After several confusing phone calls between Wolff and Daikin, I learned that my system was fully covered under an extended 12-year parts and labor warranty. Great news -- or so I thought. When I began to move forward with the warranty work through Wolff, I was told everything was covered except the refrigerant. Wolff charges $150 per pound, and my unit would need 6-12 pounds. I asked the rep directly: "So even though the system is fully covered, you're still going to charge me somewhere between $900 and $1,800 to put refrigerant in it?" I asked if the price was negotiable. He said, "Not really." Wolff's position was essentially, "This is industry standard" -- meaning everyone charges this much, so they do too. This felt ridiculous to me. It's the equivalent of taking your car in for a warranty transmission replacement and being told you owe $1,000 for transmission fluid. So I did my own research. Turns out the refrigerant can be purchased for a fraction of $150 per pound -- Wolff appears to be marking it up by several hundred percent. I also learned that Daikin actually does cover refrigerant under the warranty, up to $100, which is a far more reasonable number. I called around and found Emergency Air. The experience was completely different. They didn't try to charge me separately for refrigerant. They said it was covered under the warranty (which it is -- just not at $150 a pound). Emergency Air completed the warranty work, and in the process they discovered a leak in one of the duct connections at the plenum. Their assessment: the original installer (Wolff) tried to connect the duct to the plenum, it didn't fit quite right, and instead of starting over and doing it correctly, they slapped a "band-aid" on it with tape to save time. I can't prove this was Wolff's workmanship, but I've never had any other techs work on the plenum since I've owned the house, and the previous owner confirmed Wolff was the only company he used during his two years of ownership. I called Wolff and asked if they'd come out to make it right. Yes, it's been eight years -- but if it was their faulty installation, I felt they should stand behind it. The person who answered checked with someone and came back with a no. They'd charge $160 just to come look at it, plus whatever the repair cost. Disappointing, but fine. I then expressed my overall dissatisfaction with the experience. The conversation got defensive, I got frustrated, and the call ended poorly. I called back to log a formal complaint and was told, "Here's the email address. Do whatever you have to do." A more senior employee eventually called me back. He was more tactful, but the answer was the same: "We're not going to come back out eight years after the fact to repair something." He said they'd have internal discussions about the customer service issues I raised. So -- be careful doing business with Wolff Mechanical. My perception is that their attitude is essentially "all HVAC contractors operate like this, so we do too." Their workmanship, in my case at least, appears to have been subpar. Not once did anyone express genuine concern or say, "Maybe we can work with you on this." My experience is that they're heavily bottom-line driven and far less focused on customer satisfaction -- it's about covering their costs, minimizing their risks, and maximizing revenue, not about making the customer happy. And don't fall for the "$150 per pound" refrigerant line. Yes, the large HVAC contractors may all do it -- but it's a significant markup, and there are companies out there that will cover it under warranty at no cost to you.

TSC air services our home units on a regular basis. Today they sent out Mike and James. Both…read moregentlemen were extremely professional, polite, and did a great job of cleaning up after themselves. Great job TSC at having A++ employees!

We had TSC Air out yesterday to do our routine heating check up. Our technician Joel was right on…read moretime. He checked our furnace and made sure our heat was ready for the upcoming season. We had a piece of insulation that fell off of our outside AC unit and I asked him what I could do to fix it. He said he had a piece of insulation in his truck and he just went ahead and took care of it for us. Great customer service! So glad we use TSC. Thanks Joel!! We appreciate your work!

Excellent service, timely execution - Saved my mom's AC…read more My mom lives in Gilbert, AZ and had AC problems, we called John's and they came out right away and assessed the situation and was able to take care of the repair within a day. Truly great customer service, very attentive and fixed the issue. Thank you!

I've been working with John's since they installed my ac unit 6-7yrs ago. I signed up for and…read morerenewed their service plan and they've been great about reminding me when it's due rather than soaking up the money and not doing the work. Today Damian came out around 830 for my 6month service and noticed a leak and that my unit wasn't working as well as it should. This poor man went over every inch of my system for 8hrs and even checked my attic to make sure a duct didn't pop off. He was on my roof in the June Phoenix heat until 4. Even had his supervisor come out when he needed help. This is the kind of tech I hope shows every time. I'd rather have someone that will ask for help rather than close it up and say it's good. Great work ethic and competent.

Service tech was prompt, found the issue and didn't try and oversell me on things I didn't need…read more Fixed my issue same day with a reasonably priced repair

Called the company through a referral. Responsive, on-time, fixed our a/c. I felt they did not do a…read morethorough check up as we would like to. The technician said there was no need to but I would've preferred an extra step just for my peace of mind. Overall, good service for price paid.

Where do I start, these guys are amazing, no BS sales tactic just honest good quality work. Just…read morehad my units replaced and they went above and beyond for my family and me. When I called Sonoran,l to get an estimate, Gabe the owner came out that same day inspected our units to give us a quote he explained things simple, and explained what they do and why, wasn't pushy gave us a range for different units and cost. We were able to schedule a install within a few days of our decision, Day of install they were out bright and early ready to go and they stayed all day doing the repairs correctly and ensured the units are working properly and efficiently even into the way hours of the night, they didn't back down. Will recommend this company over and over. Thank you again you guys, couldn't have asked for a better crew. Also take care of those guys ask them if they need anything, offer them anything for lunch/dinner/ drinks. Take care of your tradespeople! To the previous comment about them showing up early, stop being a wuss, like seriously.

I have used Airamedics before at a different house and they gave me a great deal for 2 new AC…read moreunits. At this new house the AC is over 10 y/o and was struggling. I figured it was going to go out any time so I asked for a quote on a new 3 ton. Bobby came out and decided to inspect the current system and found that it was not wired properly. He fixed the wiring and estimated the AC will last us a little longer. It's running great and cooling the house better than ever. Also we are happy that we don't have to spend thousands. I did ask for a ball park figure on a new AC. Airamedics are far less than most competitors.

Additionally I discovered the tech broke the lock to my electric box AFTER telling me he locked it…read moreback up. (He didn't) I called the office for a return call. Never heard back. When I called again I discovered the office "woman" blocked my number! Real professional. I hope the owner sees this and realizes what he has working for him! Interesting the tech spent 10 minutes trying to connect my phone to the thermostat (which I greatly appreciated) but couldn't spend2 minutes programming it. One guard also told me the company didn't send them a proper invoice. Before I knew what the 2nd tech had done to me I asked him if I could request him and he said he was the only tech who really worked for the company and they outsource their other jobs to someone else!! Be aware!

I needed a mini split installed in my new house in the garage. I work in my garage & it was July…read more The original a/c company that I paid a deposit to, had ghosted me, so a friend recommended Heath's Air. They put me on their schedule immediately, showed up on time, installed the unit expertly, gave me a very fair price, cleaned up after themselves and schooled me on the units functions. The entire team was very professional and super friendly. I couldnt be happier and would recommend Heath's Air to anyone that asks!

Until now I would have highly recommended these guys for a good price on repairs. Once they…read morereplaced all my under warranty fans at a VERY reasonable charge. However, their last charge included $375 for a capacitor. I am an engineer that understands electronics and have friends in HVAC. I know for a fact that these capacitors cost less than $35 MAX. Perhaps a custom capacitor for NASA or military would be that expensive but there's NO consumer grade capacitor that would cost this much. If you research online you'll fund that an Amrad Engineering Turbo 200 Capacitor retails for as little as $75 and I KNOW they wholesale fort much lower.

I can't believe any of the reviews that were negative about this company. Honestly we have been…read moreusing Mark Daniels for more than 30 years now. We have refer them many times and not one person has ever come back with something negative to say. We woke up yesterday to one of our air conditioning units that Mark previously installed, not blowing cold air. The repair person was at our house within a couple of hours and had it fixed right away.

They provided prompt service and good communication. I would definitely recommend this company for…read moreyou air conditioners.