I have used FutureWay for my annual maintenance needs for several years, and unfortunately this…read morelast interaction was extremely disappointing. I had scheduled early in the week for a Friday visit, requesting around 2pm. I was given a 2-4pm window, which came and went with no technician and no communication. It would really be helpful if they sent text confirmations, and arrival updates like similar companies in the industry. When I called the office, Paul had no idea my appointment had been missed and didn't have any explanation for what happened. There was no acknowledgment or ownership of the mistake - it felt very brushed off. The conversation felt like I was starting from scratch again. The only solution offered was to reschedule the following week. I found it concerning that he had to ask what service I needed again - it felt as though my appointment had never been properly entered in the first place. This was especially frustrating considering I've been a loyal customer for years, even as prices have increased significantly (145%) over the past 5 years. I understand costs rise, but I do expect good communication and reliability to remain in tact. It was particularly disappointing that even after I mentioned I would likely schedule with another company, there didn't seem to be much concern to retain my business or assurance that it wouldn't happen again, because no one seemed to know what happened in the first place - or least wouldn't disclose it. While they're not a terrible company, they clearly need to improve their scheduling system, accountability, and customer communication - especially for long-time customers. Since I was essentially starting over, I felt it was an optimal time to explore another provider. I hope they do improve some of their gaps for future customers/services.

Called these guys for a second opinion when my tenants AC went out, they got it temporarily up and…read morerunning until the new unit came in and was able to be installed. Top notch communication, fast service, great pricing. Gave me options, didn't just try to upsell me. Quoted this out and they were the best! Highly recommend!

Excellent service, timely execution - Saved my mom's AC…read more My mom lives in Gilbert, AZ and had AC problems, we called John's and they came out right away and assessed the situation and was able to take care of the repair within a day. Truly great customer service, very attentive and fixed the issue. Thank you!

I've been working with John's since they installed my ac unit 6-7yrs ago. I signed up for and…read morerenewed their service plan and they've been great about reminding me when it's due rather than soaking up the money and not doing the work. Today Damian came out around 830 for my 6month service and noticed a leak and that my unit wasn't working as well as it should. This poor man went over every inch of my system for 8hrs and even checked my attic to make sure a duct didn't pop off. He was on my roof in the June Phoenix heat until 4. Even had his supervisor come out when he needed help. This is the kind of tech I hope shows every time. I'd rather have someone that will ask for help rather than close it up and say it's good. Great work ethic and competent.

JMAC came to fix my AC unit today and it was only the capacitor - the condenser fan motor was…read moreperfect with the new capacitor. Tanner was the tech. He was amazing - honest and kind. Another homeowner recommended me to use them and their yelp reviews are five star quality. I recommend JMAC (and Tanner) if you need AC repair work. My AC system is 17 years old and figure it we may need to replace it in 2026 or so, but replacing parts keeps it going. I keep it maintained by cleaning the condenser coils a few times a year and after a dust storm. I have my drains blown out as needed after a high humidly month. If you don't want to do the maintenance, they will do it for you for a resonable fee.

Had an AC installed in the attic. While this company has a lot of positive reviews, they seem to be…read moregood at pretending to care. This is my list of grievance's: -They removed my existing duct switch without consent. It allowed me to divert more air to a specific room. -Did not comb out bent coil fins on new AC (tech said "we don't do that") -New plenum and ducting resulted in uneven air distribution. JMAC made half attempt to correct, but ultimately did not. -Compressor cover (noise damper) was lifted off the compressor on install making unit louder than it should be. After reporting many times, tech pushed it down. -Later, it lifted off again. Took many back and forth for them to even look at issue, and then forced to pay service call. Tech secured with zip ties. -Tech allowed condenser fan to rest on fins. I would imagine this causes slight warping and imbalance. This might not be a real issue, but fan seems a little louder after this "service" -Air handler was inspected at the same time (annual maintenance). Afterwards I am getting much more dust in the house. I see a lot of positive reviews, but buyer beware.

I would not recommend this company to anyone given the experience I had. I called them for AC issue…read morewith my property. I was told I will be charged for $69 for field trip. The field technician called later and gave an unreasonable quote for service and repair. After I refused the quote, they asked for $188 diagnose fee. I called their customer service to discussed this charge and was told they already charged the service without my permission. Their business practice is totally unacceptable! This experience is one of the worst experiences I had over the years.

My husband and I have been a customer with Chandler Air for a couple of years. We highly recommend…read morethis company. If we were to rate their service and professionalism on a scale of 1 to 10, we would defiantly give them a 10++. Their staff Riley, Keenan, Aj, Jesus and Carl are the most pleasant, compassionate, caring and professional individuals that we had a pleasure of working with. They take the time to explain everything we needed to know about the problem and actually showed us the parts. We appreciated their amazing craftmanship and we would recommend them to anyone who is looking for 100% workmanship and honesty. Tom and Peggy Kusek

Its unfortunate I feel compelled to write this review update. I had Rusty's visit my parents house…read moretoday since the external unit was making some noise on shut down, and given how great they were in 2023 when I needed them, it seemed like a no brainer. Nothing was declared wrong with their unit besides the LRA being higher than normal. (Apparently reading 129 when the rec on the unit is 120). So when I arrived the young tech was attempting to upsell my father on Compressor protection to solve this at a cost of $600, and stating to both of us at that time that the issue would only get worse and the compressor was the most expensive part of the unit to replace if it goes out (correct). He said $600 was cheaper than a compressor replacement (also correct). After some basic research I realized they were being upsold. Sure protection is good, But if your unit is already covering most of the bases a protector would, then why install one? The upsell statement was.... "Without this your unit will be unprotected and your LRV values are only going to continue to get worse, compressors are thousands to replace" It felt like doom tactics and for a second in my mind I was like, we should just do this. I took a photo of my units information and serial, threw it in to chat GPT. It told me the following about my unit. " What you have Brand: Lennox Model: ML17XP1-048-230A01 Type: Heat pump (not just AC) Size: 4 ton system Refrigerant: R-410A Voltage: 208/230V system (not 120V)" " Does your system already have protection? Yes--your Lennox ML17 series includes: Internal compressor overload protection Anti-short-cycle delay (via thermostat/control board) Standard electrical safeguards required by code So you already have basic built-in protection " I cross referenced this with the manual too. So maybe he meant "Compressor saver"? Like a hard start kit, who knows I'm not an AC tech, back to the internet. Well looks like my unit does not need or benefit from this since its only 2-3 years old and our capacitor was almost on point with the expected readout so starting was likely not an issue. I also saw that 129 was still within the expected +/- 10% tolerance even if on the higher side. So in a nutshell I am disappointed with the outcome here. I understand a bit of salesmanship is required for a successful biz, but $600 of not required add-ons for a unit that has most of it already doesn't feel honest. Not to mention that feedback online was to expect to pay $350-450 and that $600 and above was considered very expensive. And lets say I am totally off the mark here and my research is off, then in that case the young tech seriously failed to explain in detail about the topic. The tech that visited me in 2023 was so knowledgable and at no point did I feel like I was being upsold on things I didn't need. There was a trust bond there almost immediately with that guy. I went back to read reviews and saw that the same has happened to some of your other customers (Quincy . R from literally 2 weeks ago) Your biz was EXCELLENT! I raved about you guys to my neighbors in the past. Some of them even booked you. I know you guys are better than this. Sadly i'll have to take my biz and recommendations else where from here on. Thanks for the great job you did in 2023 and good luck with your continued biz Rusty's.

If I could give Rusty's 10 stars I would . They just saved the day for me and my family . I reached…read moreout on social media , got an immediate response . Very transparent conversation about costs and they were out to my house in under an hour ! Oh and did I mention it was on a Saturday and a free estimate ? Caden was my technician he was clean , courteous , informative and very honest. He got the problem solved and gave me a realistic expectation for the rest of the life of my A/C. He could have did me shady but he was very knowledgeable. I would re commend Rusty's to anyone , and I plan on having them come back to do a tune up on my other unit

Watch their quotes!! They do not disclose or use as a excuse that for a mini split they DO NOT…read morehandle the electric. This should be stated boldly on their quotes! It is not yet they list fuses?? They were suppose to install next week I told we discovered this. Beware deceptive trade practices.

Horrible installation, service, and terrible warranties. Had two other companies come out and they…read moreboth said whoever installed this system must've been drunk or blind. Used incorrect duct work and fittings. Already have a Freon leak and the unit is about 4 years old. Called for them to come fix it and of course their warranty isn't valid. DO NOT USE THEM!!

These guys are not out to gut your wallet. I previously was using a precision outfit and they suck…read more K&R have helped not only me but my daughter as well. You won't regret using them!

When our hvac system stopped cooling last week, our handyman service advised that our compressor…read morewas beyond repair and they would provide us with a quotation for replacement. In looking for a second opinion, a good friend of my wife suggested K & R Refrigeration, who had completed work for her mother in Sun Lakes and who had been recommended to them by a trusted local repair man. Coincidentally, a good friend of mine in Sun Lakes also recommended K & R! K & R responded quickly to our call for help and their quote for replacing our 5 ton Trane rooftop unit was 33 percent lower than our maintenance service company' quote - a difference of almost $5k ! Not only were K & R more than fair in their pricing but they were able to provide and install the new unit almost immediatelly! (we accepted their quotaion on Friday and the unit was delivered and installed the following Monday morning! The new Trane unit is working wonderfully - we're getting a much stronger airflow, which cools our home much faster than in the past! We couldn't be more happy with K & R and we would like to thank everyone who helped us, including: Jerry, Stacey, Curtis, Jon and Cole! Bob & Judy Armstrong, Sun Lakes ( one concern we have is that it has been very difficult to find K & R Refrigeration in the Yelp listings, so that a lot of people may not be able to contact K & R)

Always great dealing with Steve's!!! We called and they had a technician out the next day! They…read moretext you and let you know how far away he is, and that's such a great thing! Our technician was Xavier and he was super knowledgeable and nice! He had our unit fixed in about 15 minutes. Pricing is always great too! Can't say enough great things about Steve's!!!

If I could give zero stars, I would. They have the worst customer service and were so…read moreunprofessional. Technician and office/scheduling do not communicate. Technician came out for a service call, then stated that office would call to reschedule for additional service. Office never called and two days later a technician randomly shows up unscheduled without being notified. Nobody was home. Their office called a week later to send invoice but had all the incorrect information. Then sent over invoice and charged for second visit that never happened (because they did not call us to schedule the security nd appointment). Now let's talk about the office employee. Candace was extremely rude and unprofessional overall then proceeded to hang up on me during conversation. Then when we called back and asked for a supervisor was placed on hold and hung up again. Calling a third time and asking Candace why she hung up she laughed and proceeded to say "you're mistaken. The phone call was complete."Needless to say, they also overcharged for work that was not actually done. when you try to use a small family on business compared to the big name companies, this is how you're treated. There is no accountability. I highly recommend you Do Not use Steve's ultimate air unless you want Candace to hang up on you and charge for services that did not happen.