Very nice service! I got a French tip full set and it was only $80 for the design (photo down…read morebelow!) the vibe was great and I love the mural on the wall as an artist myself it is super pretty! 10/10 recommend this place

Can't praise this salon enough. Bob and Nini are the best and the staff always greets you with a…read moresmile and show they genuinely care about their clients! Best place in the county!

Deana fit me in for a mani/pedi. She was sooo friendly!! Her Salon is so comfy cozy. Talk about…read moreRelax!!!!!! she even had a blanket for me, and tucked me in before she she did my toes. She put on the gel acrylic, because I'm hard on my nails and it lasts almost a month! But I always need to go back sooner anyways because my nails grow out before the polish chips!!

This is a nice salon with genuine nail technicians but I have some negatives I must say. I will…read morestart with the positive. I showed the lady the picture I wanted and being new to nail etiquette I did not know the photo had a shape but it was coffin shape. She noticed this, I did not. I was dumb founded and thanked her because Hugo Nails never caught on to this. I would leave Hugo Nails with beautiful nails no doubt but something was off and that was the shape. At Hugo Nails the lady gave me square shape 2 different times even when the pictures I showed were clearly coffin (as I know now). I also will say their prices are fabulous! Only $15 for a fill *regular polish, love it! Okay so for the negatives.. it took the Luxury Nails nail technician an hour and a half to give me a fill.. yes I lost one nail and yes she needed to reshape my nails from square to coffin but an hour and half, come on. Another bad thing here is that she filed my pinky nail so harshly it bleed and was an open wound for a good few days after. Finally I left here being told my nails were plenty dry, nope! As you may see in the picture I left with one already chipped as I got in my car and the next one chipped 5 min later at the gas station. Ridiculous! Though I will continue to come back because they were nice and priced cheap.

Very disappointing experience. I had three different techs working on my nails, and the whole time…read morethey were mostly talking to each other instead of communicating with me. I felt ignored, had to move chairs multiple times, and it seemed like they weren't even prepared for my appointment. They only did one layer of acrylic and my nails started chipping almost immediately. I also tried to leave a cash tip (like I saw other customers do) and they wouldn't allow it. I called afterward and was told to come back in, but I could hear them saying 'she was just in here,' so I didn't feel comfortable returning.

It's been a few days and the gel pedi is holding up. It would've been nice to see prices online or…read moresome sort of website so I posted the pedi prices here. The pedi chairs are a little older and could use some work. My jets were a bit noisy but the massage function was good.

Website says open till 7, they are indeed not! Sign says 6. Got there at 6 said they could only do…read moreone of the services I wanted done. Washed my hands, picked out my color, only to have the gentleman say he is unable to do the ombré style. Mind you, I got the idea from the photos and reviews from other people that have apparently visited this place. It's okay, I'll spend my money somewhere else.

if I could give zero stars, I definitely would. This was my second time going here And the first…read moretime my nail fell off within a week and now this time I went in because I needed to my nail fixed and I had a picture of how I wanted my nails they told me no I couldn't do that so I picked something else when I tell you, my nails look terrible. I mean, they look completely terrible and embarrassing and I cannot believe I paid for it. When I got home, my kids were excited to see my nails, and they can't believe how terrible they look. When he was grinding my nails, he was doing it so much that it physically hurt and it felt like he was burning my nails and I told him and he just kept doing it.

Cut my toe nail during a pedicure and now have a nasty infection. Two out of the three of us that…read morecame in are dealing with an infection. And all three of us had different prices for same pedicure.

Everyone is so nice and friendly and every time I go my nails are beautiful going to try a pedicure…read morethis summer

Loved their service and quality of their work! I would come back again - shout out to Kayla for her…read moreattention to detail! I saw their ad online and saw they were new so I wanted to try the out. Finding it is slightly hidden though it is next to a Kumon and pedatrics so parking isn't too bad. It's a modern chic minimalist vibe kind of shop with plenty of tv and clean tables and chairs for all. I felt like it was a clean environment and spacious so it wasn't like a cattle ranch, herding all the people you can cram into one space. Clean smell and everyone was so nice! Come here with a friend or two or three as there are plenty of chairs and room. The pedicure I received - Jade was well worth it and it's not even the top of the line. I felt like the quality of top of the line since Kayla did an amazing job with giving my feet a wonderful and relaxing experience. The chair was new since the remote didn't seem so peeled up and it worked! I appreciated the check in and clear instruction. Also I picked a polish that didn't show up too well and we made sure I was on the same page for what I wanted. You can tell they want to give you a quality pedi! I wasn't even the one bringing it up either so I appreciated that. Easy payment and I was on my way out in 1.25 hours. I wanted that attention to detail and care so I was happy! if you're in a rush I am sure they can meet your expectations. Sadly I didn't take any photos, but their IG page and online site, could provide a better preview! I mean i really liked the place that I forgot photos so come visit yourself. Overall, beautiful decor, chill vibes, excellent pedicure, easy experience. I loved it! I would highly recommend this place to try out!

You should probably change your listing from saying walk ins welcome to appointment only. I've been…read morecoming since you first opened and the last 3 times I've walked in (weekdays) you haven't had availability. I never know when I'll have off so I'm really disappointed.

I paid for my pedicure and realized I didn't have cash to tip so I asked her to run it for $12…read more(20%). She repeated "12?" And I said "yes "12, thanks!" I grabbed my first receipt but not the second and later saw on my bank statement that she charged $20 for the tip instead of $12. No longer will be going there.

Amazing service, excellent customer service, friendly staff, and my nails are exactly what I was…read moreevery time! Overall just a great place, in addition to the new remodeling that has been done the place is just a great nail salon!

If you hold in high regard businesses that uphold integrity and ethical conduct, then I encourage…read moreyou to read further. On Wednesday evening, prior to an early Sunday departure for a vacation, I visited Natural Nails in Andover seeking a manicure and pedicure. Initially, I encountered an inconvenience when the online reservation system assigned me to an employee who was either on vacation or unavailable upon my arrival. I chose to overlook this. As I settled into my chair for the pedicure, I decided to indulge in a more luxurious treatment--something I rarely do. Just as I was becoming comfortable, another technician approached to commence my manicure simultaneously. This caused a disruption, as I was unable to utilize the chair's features and had to awkwardly hold both arms to the left to accommodate her work. The experience was chaotic and distressing. The use of the dremel tool was particularly painful while grinding the cuticles, rendering the session quite miserable. Later that evening, I completed a survey provided by the owner, Nini, who apologized and offered a discount for a future appointment. By Saturday evening, one of the builder gel nails had already detached, despite being told they would last three to four weeks. I sent a photograph to Nini, who again merely apologized and extended a discount on my next service. Due to time constraints with my flight, I was unable to return for a repair and resorted to painting over that nail myself. By Sunday, another nail had fallen off, and I inquired about a refund. The response was, "No refund, it's the policy." On Tuesday, a third nail detached, clearly indicating that something was amiss in the application process. Nini's policy states that they will only repair issues within five days, with no refunds offered. I can confidently say I will never again patronize this establishment. I know of another individual who visited Natural Nails and was charged $90 for a builder gel set, with prices varying each visit--sometimes increasing with discounts. My initial set cost $65. She, too, has ceased visiting this salon. Having worked diligently for my earnings, I refuse to support businesses that do not operate with honesty and integrity.

So we have gone to this place a few times for full set with French tip. Was charged $70 ish,…read morenormal. This time for the exact same thing they charged $105???? The price for a full set and polish is $55 or $65. How has it doubled in price? Another thing, she did French tips but had one nail on each hand a solid color. The tech said she didn't want to polish that one nail on each hand, really?!? So they put a white color acrylic nail on. I'm planning on going in there and talk to Them face to face with receipt of our past visits and pics of the nails and ask them to explain. Ugh