We had a couple hiccups but Donovan worked it out for me like a pro. I can see why people call…read morethese guys the Toyota whisperers.

I have a Dodge Durango SRT so I've always have taken every vehicle I've ever owned to the…read moremanufacturer dealership. Lithia Dodge out n out lied to me for over 2 years on a part. It wasn't covered by warranty but containued to tell the the part wason back order. Totally lied to me vs telling me it wasn't covered???? What's up with that. So decided to try a locally Owned business When I walked in I was greeted by Gina, NO WAITING just a great greeting n knew I found a great place to have the "BEAST" Serviced and takin care of. Had oil change n tire rotation and a inspection of the vehicle. Seems like a honest facility. Called when it was done vs me calling. These people did a great job and was finshed when promised and Gina called me!!!!

the dude is a prick, very rude and unprofessional. we parked infront of the building because we had…read morea 38 foot trailer on with a dually and he flipped his shit and we were nice at first then we told him to calm down because he was making a scene and he flipped his shit and wouldn't stop yelling after. why would anyone want service for somebody who treats customers like that. mind you they were closed

Got mad because I said there's no reason to change rotors if they're not damaged.....got a private…read moreparty to simply change break pads for half what he quoted me....

We only have one vehicle in our family. Even though the lack in a rental loaner. They make it up by…read moredropping the vehicle at our home when they got done with the repairs. I love the vehicle maintenance where they text you the results with pictures. They do the work they promise. They are super friendly and know our names. They keep you updated on the progress. The place is clean as well. I love the honesty even being a female I don't feel like I need my husband with me. Overall really am impressed!

I was lied to about my back brakes being at 1mm and I don't believe they even did an alignment (car…read morestill has a slight pull) When I came in to complain I was condescending to and called a liar. The service manager lied to the owner and said I was yelling at him(I never raised my voice) They take advantage of women! DO NOT BRING YOUR CAR HERE!!

I am from out of town. Radiator blew while towing fifth wheel. Needed a quick turnaround due to…read morecampsite reservation expiring. A mechanic worked late on a Friday so we could meet our deadline, which we did. Thank you! You delivered, Integrity!

The woman at the front desk is FABULOUS. They did change my oil and that seemed to go well, other…read morethan interacting with a mechanic there. I have a vehicle that is old, and I simply want to do what I gotta do to keep it running. The mechanic I spoke with who pointed out some things that need done, just interacting with him made me uncomfortable. He wasn't friendly, I felt underlying passive aggressiveness + judgement for not jumping at the chance to book services (it is a financial issue!). Also I came here a year ago and it was the same feeling from him, he said it was almost past due to get new brake pads. I still haven't done new brake pads. Today I took my car elsewhere and my brake pads are at 6mm, so they have more mileage than he gave the impression of. I won't come back, my gut told me don't go there again. Had he been warm/friendly, there's a very strong chance I would have booked with them.

Oakmont Service Center - A Referral That Fell Short…read moreReferrals are the backbone of any reputable business, especially in the world of classic cars. I own a 1949 Chevy, and like many classic car owners, I rely heavily on trusted recommendations. Skilled mechanics who truly understand vintage vehicles are rare in our area, especially since the retirement of one of the most respected classic specialists Eugene has ever had. Oakmont Service Center came recommended by a respected transmission expert, and my first interaction with Jerremy, the manager, was positive. My initial visit--radiator exchange, exhaust leak repair, and a minor carburetor adjustment--went smoothly, and meeting the two mechanics who handle classics gave me confidence in the referral. That confidence didn't last. A Breakdown and a Missed Diagnosis During a casual weekend drive, my Chevy wouldn't start after a coffee stop. After checking the usual suspects with no luck, I called Jerremy. The car was towed in, and it took two days before Eric looked at it. Because I'd had a starter issue in the past, he removed and reinstalled the starter without performing a full diagnostic. A professional approach would have been to verify the actual cause rather than rely on history. The real issue was the distributor. I chose to upgrade to an electronic module and coil. Eric removed the distributor and sent it to a shop in Cottage Grove for the upgrade. When it returned, I made it clear--in front of Eric, Jerremy, and Mike (the owner)--that if there were any questions, they should call the builder directly. No call was ever made. Critical Steps Missed The builder later informed me that Oakmont suggested they "needed to get into the engine," which was unnecessary and incorrect. The distributor had been installed improperly, and a firewall-mounted module was still running six volts--something any experienced classic mechanic would have caught immediately. The car would never have started without correcting that. To suggest engine work without completing basic diagnostic steps was a bad call. Lack of Accountability When I stopped by to speak with Mike about the missed steps, he was "too busy" to talk. Jerremy took my number, but no one followed up. When I reached out again, I was offered a $100 refund--an acknowledgment that mistakes were made, but not a meaningful resolution. I was also disappointed to walk in and see Eric working on my classic without a fender mat. That alone speaks volumes about attention to detail and respect for the vehicle. A Referral That Didn't Hold Up This referral fell short. As another reviewer, Von Sellz, pointed out--we don't all have dash cams to monitor what happens behind the shop doors. Some shops, like Joe's Garage, take thorough check-in photos and run a professional, accountable operation. They've been doing it right since 1952. Oakmont Service Center had an opportunity to live up to their reputation and the trust placed in them through referrals. Instead, they missed critical steps, failed to communicate, and didn't take ownership of their mistakes.

Been coming here for years! Mike's shop is vetted with honest and competent professionals. Always a…read morefair price for services! Clear communication and relevant recommendations to keep vehicles in tip top shape! I definitely recommend them and will keep coming back.

They were very efficient and I received a very quick appointment. The entire staff was friendly,…read morehelpful and ready to answer any and all questions and inquiries. They did an excellent professional service

Brad's saved the day! I was in Eugene just for the weekend and having car trouble. This shop was…read moreopen on Saturday, unlike most in the area. Even though they were busy, they squeezed me into their schedule and totally solved my problem quickly. Their kind and effective service turned my bad day into a good day.

We had an exceptional experience here, with Brian as our contact person. I brought my car in…read morebecause the Mazda dealership had recommended about $2000.00 worth of maintenance after a routine oil change, and I wanted a second opinion. Brian scheduled a free inspection the very next day and confirmed my suspicions that no work was actually needed. They were so friendly and efficient, I almost wanted to have something done just to show my gratitude. Instead, I'm highly recommending them in my review and will definitely take my car to them for service in the future! And Brian is a really nice guy, to boot.

Amazing team working here! They are very supportive, friendly, and reasonable with their pricing…read moreand recommendations. I hope I won't need to return, but if I ever have a problem again I will be returning here!

Fraudulent, liars, and scam artists in my opinion. They held my son's car (which I co-own) for…read morenearly 4 months after a clutch job they performed failed. Despite being promised it would be covered under warranty, they completely changed the terms without authorization. ​The first clutch job cost $977. For the warranty repair, they "refunded" $933 for parts but then tacked on over $800 in unauthorized labor charges. They waited 2 months just to diagnose the car as needing a fork replacement--never mentioning a clutch. They waited another month to order the part, then replaced the clutch anyway and billed us. They even wrote a page-long narrative into the invoice to try and cover their tracks, and refused to provide part numbers or let us inspect the replaced parts. ​Communication was non-existent; they called my son exactly twice in 4 months. I am warning consumers about their invoicing practices, missed deadlines, and hostile behavior. ​Facts for the owner: 2008 Tiburon. Brought in March 2nd and not returned until June 28th. Before you reply claiming I am not a customer, I have the credit card statements to prove it. The Oregon Department of Justice Business and Consumer Affairs will be in touch.

What an amazing bunch of humans. Our car broke down (serpentine belt on Mercedes glk350) on our…read moreroad trip from Canada. These folks were kind enough to let us tow our car in on a Sunday after they closed. They figured out the issue and got it fixed within 2 hours and had me up and running. The price was extremely fair for the service provided and overall a great value! They saved our road trip. Highly recommend!