Talked to me like a human being informed me what he thought about the quality of the part I had…read morepriced and why and was polite informative and stayed at the price he quoted but I never did get to use his services

From the owner: **Please see our Google reviews or our photo section for customer reviews. While all reviews are…read moreauthentic, an automated algorithm on this platform continues to remove them.** At Wrench Automotive, we believe quality auto repair starts with experience, honesty, and taking care of our customers the right way. With over 25 years of dealership-trained experience, we provide bumper-to-bumper repair and maintenance for most makes and models, from daily drivers to luxury, European, and specialty vehicles. We have extensive experience with Mercedes-Benz, BMW, Audi, Lexus, Volvo, Subaru, Toyota, Honda, Ford, Chevrolet, Volkswagen, and many others. We also specialize in Sprinter, Transit, and ProMaster vans, making us a trusted choice for both personal and commercial vehicles. In addition to routine maintenance and diagnostics, we handle complex repairs that many shops avoid, including engine and transmission replacements, timing chains, electrical diagnostics, turbocharger repairs, custom fabrication, off-road builds, 4Runner projects, and complete engine swaps. Our goal is simple: provide accurate diagnostics, quality workmanship, and fair pricing without the dealership experience. Whether you need an oil change, brake repair, major engine work, or a custom automotive project, we're committed to getting the job done right the first time. Conveniently located in Eugene, Oregon, we offer flexible scheduling, after-hours drop-off, and personalized service.

I called for auto repair. I got in the same day. Customer Service was excellent polite, respectful…read morethey provided a way home and back pricing was reasonable. They had my car out the next day. excellent service excellent timing. Customer service was absolutely excellent. I would definitely go back.

I have a Dodge Durango SRT so I've always have taken every vehicle I've ever owned to the…read moremanufacturer dealership. Lithia Dodge out n out lied to me for over 2 years on a part. It wasn't covered by warranty but containued to tell the the part wason back order. Totally lied to me vs telling me it wasn't covered???? What's up with that. So decided to try a locally Owned business When I walked in I was greeted by Gina, NO WAITING just a great greeting n knew I found a great place to have the "BEAST" Serviced and takin care of. Had oil change n tire rotation and a inspection of the vehicle. Seems like a honest facility. Called when it was done vs me calling. These people did a great job and was finshed when promised and Gina called me!!!!

I went into the shop in 2023 to have A/C and leak fixed for summer. They were fair and the price…read morewas good. I recommend fixes and tell the service person ALL of your concerns.

I was a customer of Absolute Automotive for many years, which is why writing this review is a bit…read moredifficult. My previous experiences with this shop had been satisfactory including reasonable prices, which is why I returned for service this last time. I had my Mitsubishi Montero Sport, with approximately 95,000 miles, towed to the shop after it had been in storage for several months. Before storage, I had driven it and I had not experienced any misfires. My vehicle was towed because an oil leak had contaminated the alternator, preventing it from keeping the battery charged. I wanted the leaks repaired, the alternator replaced, and my SUV inspected before I began driving it again, so it would be dependable. The shop performed repairs including oil leak repairs, a tune-up, an oil change, a new alternator, a new air filter, and a new 5-year battery. My bill was just under $2,000. When I picked up my SUV, I was told it had developed a misfire likely related to Sta-Bil fuel stabilizer I used during storage. I was instructed to drive my vehicle and run several tanks of premium fuel through it, and I was told the issue should resolve itself. During that time I experienced surging and reduced engine power. I followed those instructions, but the issue continued. I returned to the shop, where the code was cleared, but the problem persisted. I was again advised to continue driving my SUV and to continue using premium fuel. At that time, I was not advised that additional diagnosis was needed to determine the cause of the misfire. After several months, while driving on the freeway, the engine suddenly shut off and I had to coast to the shoulder. Approximately an hour later, I was told my vehicle had suffered catastrophic engine failure and was not repairable. I was also directed to a local wrecking yard (B & R Auto Wrecking) that might offer around $200 for my SUV. Even though it no longer works, I decided to keep my vehicle. I reported the drivability issues multiple times and followed the advice I was given by the same person at Absolute Automotive. Despite this, my vehicle ultimately suffered catastrophic engine failure. Also during this time, that same employee sent me unsolicited and very explicit photos of himself by text message (receipt). He later apologized via text. I responded that his behavior was not okay and that I did not want to discuss it further. I do not believe the owner(s) of the shop would condone this behavior. I have been unable to speak with an owner because the same employee who sent the nude photos answers the phone whenever I call. I also submitted a written request by email for copies of my last three repair invoices several weeks ago so I could better understand the work that had been performed on my vehicle. I have not received a response. As a long-time loyal customer, I did not expect this type of experience. As a woman in her 60's I no longer have a working vehicle because it would cost thousands of dollars to rebuild the engine, so now I have to walk everywhere. To say the least, losing reliable transportation has had a significant impact on my daily life.

One thing worth knowing for anyone booking here: don't expect your car to be seen at your scheduled…read moretime. Book expecting a wait. I booked this appointment two days in advance for 1:30 pm wheel alignment had & dropped my car off early at 12:36 pm in case they could start sooner without expectations. From 1 pm till 2:47pm car sat in the parking lot untouched. Around 2 pm someone came over to offer coffee n' water & said thanks for your patience, we've had a tough day, but gave me no timeline. Whenn't even started yet, that I finally went to ask how much longer I was told the it alone takes about an hour, so I was looking at another hour on top of the two I'd already waited and hour from the appointment time. When I raised my concern, the front desk staff told me the appointment time isn't when service starts, it's just your drop-off time. That's not stated anywhere on their website or when booking. After more than two hours with no proactive updates I chose to leave & book with another shop. To the shop: this would've been a completely different experience if someone had simply told me up front that you were running behind & given me the choice to wait or reschedule. I would have rescheduled if that option had been offered honestly & early. Please train your team to flag delays proactively & add a note when booking that appointment times are drop-off windows. That one change would fix everything that went wrong here.

DO NOT I repeat DO NOT go to Joe's garage. Worst experience of my life. I was supposed to get a…read morepart replaced and they replaced the wrong part and did not plug in the correct part into my engine (alternator DUH!! Wtf) blew up my battery and destroyed it. Tried to get ME to replace it. They will not HELP YOU. They will treat you super poorly. Kathy is not someone you should interact with. She snapped many MANY times, rolled her eyes, belittled, in general unkind and unhelpful. Sincerely could not think of a worse outcome. FYI I replaced my battery and alternator back in 2024!!

I had a cam sensor and motor mount replaced in 2017. Very helpful, polite, fast, kept me updated…read more The tech did a multi- point inspection, warranty on parts family - owned.

I wish i never brought my car here! I brought my equinox in…read moredo to a sounded, then had it go into limp mode before the appointment. so I had it towed in.as soon as getting there I was meet in the parking lot being yelled at (red flag #1) after just pulling in.no need for yelling a simple "hey whats the issue and can you pull it over bleh" would have worked way better than yelling "hey hey hey you cant park there" After leaving it they where nice enough to take me to work which I did appreciate since I was running late however they where supposed to have called me with an update I did tell chyane that I wouldn't be off till 1 and if i dont answer to just leave a voice message and ill call back ASAP but they never did (red flag #2) since it wasnt too far I ended up walking down waited 30 -1hr for someone to come out had too wait another 2hrs because apparently 4-5hrs wasnt enough time and had just start looking at it remind you its now 130-2 and they told me they will look at it "right away" I ended up having to get my dad involved since he is more knowledgeable than me about this stuff They gave us a price for a whole new car just to replace the engine They said they would get me a loaner (red flag #3) they never did They said it would be done by the end of march, it wasnt i didnt get it back till the middle of April And dont get me started on how talked down they treat you, very rude, disrespectful, I left very disappointed and distort They go back on there words (huge red flag #4) They say they will keep you updated or call you, they never do Just to get my car back I had to pay almost $3,000 that they never mentioned (red flag #5) they said "well we hoped you would have at least parts paid off by now" Are you kidding me (NOPE) when I went in and paid my down payment and I even came back and paid a little extra chyne said "you are good this is enough to get them started and WE WILL CALL YOU" No one called I trusted them and they took advantage of me it says they have been in business since 91 I was expecting more way more This place needs to be shut down THEY WILL TAKE ADVANTAGE OF YOU, PUT YOU DOWN, FLIP EVERYTHING TO MAKE IT YOUR FAULT I should have made the tow guy take my car back i wish I never left it just based off how I was treated in the parking pulling in They also entered my car without my permission and pulled my daughter's $300 car seat out i did inspect it to make sure there was no damage thank god there wasnt since the seat was a gift and really needed it. They denied this but my husband being knowledgeable about landscaping asked why there was so much drit like someone went to Lowes or home Depot and picked up either a bunch of plants or soil, found foot prints on the INSIDE of the windshield on the front passenger side like someone was having a good old time, there was oil all over the top of the oil cover, soil threw out the whole car You know i expected a little bit of drit from getting in and out off the car but didnt expect the car needing a full detailed work AGAIN when I brought it in I ONLY had it LESS THAN A WEEK and it was super clean maybe a mico amount of drit from getting in and out of it but #1) I never went and got soil or plants to have that much drit in the trunk #2) I never gave then permission to enter my car and pull out the car seat I was supposed too have gone and get it which I expressed #3) there was no foot prints on the inside of the windshield I would have noticed it since I wipe it down every other day #4) they order the parts and without informing you about the mistake and let it SIT for 2weeks fully knowing it takes 2weeks to get the part to come in so when you call thinking you car is done on time to find out its gonna be another 2-3weeks and then not also informing you that the part is delayed then by 'magic' it shows up the next day Over all if I could i would leave a -5 review They really dropped the ball And ill never come back This happened back in end of February 2026 it took me so long to leave a review because I was so pissed off, distort and had to get it properly cleaned which took longer than it should because thats how bad they left my car It even looked like they loaned my car out and if they did thats illegal They shouldn't have done personal earns and called it "drive test" when I asked where the car is and that I want to look at it and not leaving till after we tested ourselves because at that point we where so done and just wanted to car back (it went from trying to get help to being a total nightmare) they kept saying "it be back in about an hr or so" which translates to "Someone has the car and is doing personal errands with it and they will be back when there back" we waited over an hr had to come back the next day A drive test shouldn't have taken no more than 30mins to an hr not 4hrs not come back tomorrow afternoon my dad did a drive test and was back within 30-40mins THESE PEOPLE ARE SCAMERS AND WILL LIE

Outstanding! Marco is brilliant when it comes to auto repair. Very reasonable prices.read more

I've had the pleasure of Marco's help for over 10 years. He has replaced the engines in both our…read morecars and done numerous other jobs. He is honest and reliable, not to mention a great mechanic. My ignorance about cars leaves me vulnerable to being cheated by an unscrupulous shop, but I've come to trust him completely. He's great to work with.

He price gouged then suddenly wanted to charge for $50 more for labor and whatever he wanted for…read moremiles and when I shared my truthful opinion he talked crap so here it is the entire conversation. Make up your own mind. Thank you.

Landon the owner, Talk me out of spending more money than I needed to.Gave me a great deal.I was…read morereal happy with his service, Highly recommend him.

I called to ask for pricing based on a diagnostic scan. They asked for the code and when I didn't…read morehave it, called me f**king useless. Avoid at all costs.

I'm new to town and went with my gut by what the Yelp reviews said about Bob James Auto Repair -…read moreand glad I did. When I arrived, I was promptly greeted. I was only there for an oil change and was happy to see their prices were very fair. I also felt they weren't trying to jip me or try to up-sell me with anything I didn't need. I also really appreciated the location because I could take a nice walk in the Rose Garden park next door while I waited. You can tell Bob takes pride into this business.

Phenomenal!!! Honest, fast, and so reasonable! I had horrible experiences with several other…read moreshops before I found this one. I think I have found a place that I can trust for all the work my car might need.

Great and helpful service!…read more I had issues with my truck not starting properly but Jeremy was able to help keep me on the road. He also was able to identify potential future problems that could occur with the vehicle which I very much appreciated as a non-car person. Will definitely book here for future maintenance!

Gail is the master mechanic, a born and bred local who started working on engines at age 3…read more Cash only A solid shooter and a great guy.

Not closed! Moved…read more Gail is a wizzard at Automotive electronics and a heck of a nice guy. Out near Crow, shop is at a residence, a little hard to find, so call him fist. 541-338-8256