I dropped an AR-15 off there for some gun smithing and had a horrible experience. On initial impression I was hopeful. I dropped the gun off with Matt & Daniel, described the issues in detail and was assured by Matt "Don't worry man, we will get it right for you... I just lost a gunsmith and am busy but I will take care of it myself! I build full-auto ARs and machine guns from billet so I don't think your issues will be a big deal, you are in good hands :)" They took the time to talk to me and didn't have that typical "I'm a more gun-ish gun guy than you are so I am to good to acknowledge your presence" attitude that some do... I left feeling relieved and hopeful - I even told Matt "I don't even care what it costs man... Just do me right" because I wanted a good experience and a good AR smith is hard to come by in Houston.
A few weeks later I called, spoke to Matt directly, and asked if they had any idea when my gun would be ready and he was honest enough (this time) to tell me they had not gotten to it yet but it was "next in line". A full week later I called, asked for Matt and he wasn't there, but I did reach Daniel. He remembered our lengthy conversation about wanting the gun to be reliable and said "It is no longer waiting and is being worked on... I know it's important but like you said when you dropped it off, you want it to be fixed for good and we want to make sure it is right before we call you to come get it!" - My frustration subsided and I was again hopeful. About a week later (on a Friday) I called and asked for Daniel, told him I had an invitation to go hog hunting and hoped to take my "newly functional" rifle and he told me that it was STILL not ready but he would give me a call when it was.
Another week goes by and another weekly Friday reminder in my phone to call to find the status and a different person answered (Brandon I think) and asks me "uh, what are we supposed to do to it again... I see its waiting but that's all I know - I will have to have our gunsmith Chris call you!" - I waited and of course no call from Chris. Saturday (today) I show up at the shop and wait patiently in line and finally a person I don't recognize asks how they can help and I ask about my gun. He tells me it's still waiting to be looked at and I tell him I would just like to get it back. He Tells me "let me go find it" and comes back 5 minutes later and asks "what kind of gun is it again" - then goes away again. Comes back and tells me that someone is getting it and will bring it to me. A dude walks in with my gun and I shake his hand ask "are you chris" and he says "no... Chris doesn't work here anymore... He's been gone about over a month" - I am assume my this is the same Chris that was supposed to call me the day before : / - Long story short... They never worked in the gun!
The sad thing is that I really wanted to like this shop. I, my wife, my father, my son, brother, and three very close friends are somewhat of firearm enthusiasts... We shoot at the range weekly and having a good shop with a range and a gunsmith would have been awesome for all of us. I was a first time customer and really don't even even mind paying more (their prices are about 25% higher than elsewhere... About like gander mountain) but to support a group of locals I'm good with it, but sadly these guys pissed away a lot of future business... I won't be back. read more