Service, selection, and value, are well identified. Customer satisfaction is first and foremost.read more

The family and groomsmen had some downtime early Saturday prior to my daughter's wedding. The…read moreHouston Orvis Store invited us in to cast some new fly rods while enjoying breakfast tacos and coffee that morning. It was a great event with 13 participants from the wedding party. Everyone had fun shopping, casting and visiting with the Orvis folks over breakfast. Huge thanks to Christina at Orvis! Her coordination of the gathering was superb!

It's always a stop in for me when I'm going next door to Trader Joe's. They've got all kinds of…read moreitems from outdoor clothing, shoes, camping gear, toys, gifts it's a fun place to just browse around. I've found great deals on shoes and jackets when there's end of season sales. Check them out, especially if you're looking for outdoor gear!

One of my fave camping stores from my old days living in Montrose…read more They still have some of the friendliest staff that constantly asked us if they could us with anything. They have tons of fun gifts and great selection of hiking items such as tents , boots and hiking socks. Would definitely return.

Came here for a return. One was online order and other was in store. It is very helpful to have the…read moreoption of getting receipt emailed. I was able to get both receipts through my email. The return process was easy, as you walk in you get a orange sticker to show you are doing a return. Any of the cashiers can help with return. I was helped by Kobo and he was very helpful and fast.

not many staff out on the floor. checkout pretty slow. decently easy to locate items by brand.read more

Incredible place to pick up durable ready to wear gear for hunting a predator…read more Great customer service for whatever you will need .

The Woodlands shop at Portofino Center is a wonderful store. The staff are knowledgeable and will…read moreoffer all kinds of alternatives and suggestions when asked. They helped me find the bugout bag my son was wanting just by a snapshot that I showed them on my phone. Got me the right colour, right accoutrements and accessories to make his gift absolutely perfect! I cannot recommend them enough!

Talked to sales person about 9mm pistol ammo, when I got home after purchase found what he…read moresuggested to be some part of a bullet in other words something that some one who put together ther own ammo, call the store and was told no refund or returns. if you are shopping for ammo open the box and check that what the box and sales person says it is true, i paid $118.00 for some thing I cant use.

Would not recommend this REI. Not a lot of actual hands on…read moreclimbing and hiking knowledge in the back packing area. Men's clothing manager is sharp but the other gal was clueless as to how to layer for high altitude climbs. Friendly at check out but they need more people.

From this shopping experience I remembered why I stopped shopping at REI. I am a jack of all…read moretrades so no particular day might be the same for me and that includes my clothing choice. Follow along because this prelude plays a part in my review. On this day the sun was blazing and I had some demo work outside so I am in a long sleeve sun blocker shirt, work jeans with some stains, a pair of steel toe boots and a boonie hat. I researched and saw that this was one of the few places that carried Buff Coolnet UV protection neck gaiters so this was my primary reason going to REI. I walk into the store start looking around and a sales associate pops out of now where and asked if I needed assistance. Harmless enough until I walk to the location that the neck gaiters were at then I hear on the intercom that Mr. ???? is needed in the area that I was in and the phone rang near me. Still Harmless?? I am still looking around next thing I know I see a CUSTOMER (Loss Prevention Specialist) out of the corner of my eye. At this point, you are probably saying to yourself really....Ok, let's continue then. I see some items that I have been looking for which are on sale so I pick up some Thermocell canisters, natural bug spray, a couple of first aid kits, and some other things I do not remember. I thought these would be some good stocking stuffers for friends and family. I move to look at the carabiners and this CUSTOMER slowly moves over in the same area. Now I am like really dude!!! I look around the store three regular customer on the right side of the store looking at kayaks and bike gear, two older regular customers on the left side with three boxes of boots open, two sales associates at the front. I proceed to go to the backpack sale section and as I am looking at the prices and the craftsmanship of the material, this guy is following my every move passing by me twice looking at the items in my hand. At this point, I mentally say Game On! Most Loss Prevention personnel cannot maintain eye contact because they do not want to be detected or their facial expressions tense up (micro expressions) and if the subject that is being followed make erratic moves then it is hard for them to follow a normal pattern of surveillance so every time he proceeded to follow me I did a quick button hook and end up in the same location as I started from but in a closer proximity to him. After about 15 minutes of this cat and mouse, I turn and walk up to him and said, "Look dude, I have no place to be at the moment and I have the time if you still want to play theses games!" He replied, "Sir, I am just shopping". I said, "If you were just shopping you would not have been following me for the past 15 minutes while I shopped and like I said I have the time." He looks at me and walks away as if he is shopping. I reported the incident to the Team Lead Associate at the front desk and they seemed befuddled and said, we do not have Loss Prevention, sir. I described the guy, black polo, khaki cargo shorts, chaco sandals, hairy arms, dirty brown hair and the Team Lead states let me try to find the guy you described. The store is a small REI and the Team Lead leaves and does not return. At this point I am looking at the front door and no one has exited. The other Sales Associate started ringing up my items a bit nervously making small conversation. Once she found my information in the system for REI rewards, she looked up with a normal customer service smile nervously ( she knew what was going on) and gave me my receipt and told me to have a good day. NOW, I remember why I stopped shopping at REI and order most of my outdoor gear from Backcountry.com

Went to Gordys and Sons for the first time today, everyone was sooo nice and helpful, dealt with…read moreTroy at the store and he was just AWESOME!!!!

Great selection in-store/on-hand. Much preferred to drop-shippers that can't show pics of an actual…read moreproduct and can't tell you when exactly you might get it. Service is excellent and responsive via phone & email. Simply a class above and worth spending a few extra bucks to have the right folks that you can reach out to with questions.

The store layout was easy to find a needed items and fantastic…read more The door greeter was helpful and friendly I visited their competition across the street and was sadly disappointed. Thanks for a great experience

NEVER GO OR BUY ANYTHING FROM THAT BRAND OR STORE…read more BE CAREFUL OF SCAMS I am extremely dissatisfied with my recent experience at the Dick's Sporting Goods of 2131 Post Oak Blvd, Houston, TX 77056. I purchased an item that, upon further inspection, did not accurately match the description provided on its labeling and was therefore unsuitable for its intended use. When I attempted to return the item on May 9, 2026, the store staff Martin denied the return request on the grounds that the item had been opened. What was particularly concerning was that the store refused not only to process the refund, but also to return the item or receipt to me. Additionally, I was left without any reimbursement, which I believe reflects a highly unprofessional handling of a legitimate customer concern. After expressing my intention to file complaints with the Better Business Bureau and relevant consumer protection agencies, the situation escalated unnecessarily. A security individual was brought into the interaction and presented himself in a manner implying law enforcement authority, yet he declined to provide identification, a badge number, or his name when requested. During the encounter, I felt intimidated and harassed. The individual also made physical contact with me without justification and attempted to photograph me and obtain images of my identification using a personal cell phone, actions I found deeply inappropriate and troubling. Overall, I found the environment hostile and the conduct of the staff and security personnel highly unprofessional. Based on this experience, I cannot recommend this location to other consumers. I intend to pursue formal complaints through the Better Business Bureau and applicable consumer protection channels, and I will also explore potential legal remedies regarding the handling of this incident and the conduct of the personnel involved. Furthermore, I will continue seeking a full refund for the disputed purchase.

I ordered some gifts online at Academy. One item was available for shipment, the other available…read morefor pickup. The order shipped on time and arrived when promised. I went in the store to pickup the other item. The store was pretty empty, I went to the counter, showed my ID and got my item. Super easy and process was seamless.

Very kind staff! Thank you for helping me look for my missing keys! Will be back to shop after I…read morerecover from this stress