If I could give this place zero stars I absolutely would! The woman at the front desk named KIM who…read morewore a Covid mask was absolutely rude, very dismissive, combative, unprofessional, unhelpful just all around very disrespectful. From the moment my wife and I walked into the facility automatically her aura was very off and just disgusting. She is a very rude and disrespectful human being and while we were speaking we both were getting frustrated and she started walking away mid conversation and I asked for her name she very rudely yelled "Kim" and kept walking and said nope I have no last name and just again very rudely said have a nice day and slammed the door shut and locked herself in the back room. If you can avoid this so called "car rental place" DO IT!

From when I had my rsvp, the representative had such an arrogant smart remark. First he said, you…read moredon't need insurance do you?? Oh your company covers it. Then I said yes and my credit card, Amex, corners it also. Then he looked at me with a smart remark saying..well your company is covering for it. That initially made me feel some type of way. Then he gave my a car and it was a Camry. I have always gotten an upgrade due to my presidential status, but he said we are short cars and it won't be ready for an hour and that is when you RSVP was. I said, no...my rsvp was for 10:00 ams its past10:00. Then he goes, oh look at that. Well we are short. I've gotten upgrades for the past 4 years and I've gotten upgrades here...which Avis knows because of my disability...now I know why this place has poor reviews. listen if he was not such a smart ass then I wouldn't care. Then I drop off the car..asked to use the bathroom and she goes...oh it's clogged....at this time I don't give a crap about this place and the people who work here. Remember this...karma always comes around

This location can get BUSY--like "Black Friday at Best Buy" busy. If you want the exact car class…read moreyou reserved, be that person who shows up right when the clock strikes. Otherwise... well, you might end up test-driving destiny (a.k.a. whatever's left on the lot). They mentioned a few cars were out of service, but honestly, the fleet is solid--new, clean, and way better than some of the "mystery box" rentals I've seen elsewhere. Yes, I got downgraded at first (cue the tiny violin ), but they swapped me into the right ride as promised. Respect. Enterprise is still five stars in my book. Even compared to Turo, they just get it right. Now, about the branch manager--absolute legend. Sweet, spunky, and with the vibe of someone who could charm a grizzly bear into doing yoga. ‍ I swear Enterprise turned 100 pounds of gold into a human and put her in charge. Saw her flip frowns faster than a pancake on Sunday morning. The rest of the staff? Same energy: professional, respectful, but with enough personality that you actually enjoy the process. (Yes, I said "enjoy" and "car rental" in the same sentence. Shocking, I know.) Bottom line: Enterprise is my go-to. Less stress, more smiles, and hey--sometimes a free comedy show at the counter.

The people were so friendly and helpful from reservations to picking up and getting you out quickly.read more

I just want to send a special shoutout to DrivePro. I have been using them for years, and the…read moreservice is just getting better and better. As always, I needed a last minute vehicle, and it was delivered better than I thought. DrivePro is truly unbeatable. The vehicles, availability, the prices are top tier. Thank you for always looking out. See you soon.

Terrible. Sketchy salesman. Cannot be trusted. Beware…read more I don't usually write reviews, but this experience felt like a public service announcement. From the moment I walked in, something felt off. There were a few guys hanging around the lot who didn't seem to be customers or employees--just kind of watching everything. It made the whole place feel uncomfortable right away, like you had to keep an eye on your stuff at all times. Then came the owner. He was overly pushy from the start, talking fast, dodging questions, and trying to rush me into signing paperwork before I even had a chance to properly look at the car. Every time I asked something simple--about pricing, fees, or the car's condition--he'd give a vague answer or change the subject. Big red flag. At one point, he tried to convince me that visible damage on the car was "normal wear" and wouldn't be an issue, which didn't exactly inspire confidence. It honestly felt like they were hoping I wouldn't notice things or would just give in under pressure. Between the sketchy atmosphere and the aggressive, evasive sales tactics, I couldn't get out of there fast enough. Definitely not a place I'd trust with my money or personal information.

They will not provide you the car you reserved. The manager and the lady there are rude and…read moreunprofessional. My reservation was made weeks ago. They did not have the car, no call, nothing. Don't go here.

Horrible customer service, they never have vehicles but allow you to make reservations and send…read moreconfirmation. They advertise a manager special and the catch is that all manager specials are electric cars when available, but if not, you are forced to upgrade to a full-size vehicle for an additional 25 per day, if you need a car. It is a horrible place to rent from.

Do not do a joint venture with Malcolm! I sent my Tesla to be rented under a joint venture…read moreagreement. Our agreement was all tolls would be covered by renter if I sent them within 60 days. I always sent them and Malcolm would never respond. He would wait until after 60 days to respond about any tolls and then say that since 60 days is up the tolls fall on me. His company left me with $10,000+ in tolls, parking tickets and speeding tickets that all fell back on me. Secondly, the car was severely damaged under possession of company. I had to pay $3,800 to fix body damage and tires that when I got the car back because it was absolutely beat. He originally agreed to pay the repairs and has since told me he will not pay - proof he said he will pay below. He will take your car run it into the ground and refuse responsibility. Also added photo below of the $10,000+ in tolls and tickets I received while car was with Malcolm. Will be patiently waiting your response where you assume no responsibility, as you have done in every review.

From the owner: we offer flexible options for booking with us for all of your car rental needsread more

Awesome service! Very friendly and helpful staff! Very smooth and great vehicles. Went above and…read morebeyond to help with the insurance company.

Thank you to Enterprise team in Fairview location - great customer service ! I was in and out in 10…read moreminutes with an excellent car and good price. The staff is friendly and let me leave my car in their garage. I would definitely recommend my friends to use this location. And of course will come back. Thank you.

I am so happy with this Enterprise location in Hackensack, NJ, because when I went to pick up my…read morecar rental, the manager: Benny was so pleasant, professional and so cordial, the car was ready for me. Benny explained everything about their process. It was an amazing experience! When I returned the car back to the same location, Benny was there to take it back, very smooth transition. I recommend highly this location. Benny, as well as his team were very pleasant and professional! Eric was also a member of Benny's team, very knowledgeable and drove me back to the body shop where my car was. If anyone needs to rent a vehicle this is the place to go and rent the vehicle from. I do appreciate all your insight and patience. Until next time! Fulvio Santana

Horrible customer service Was speaking to an employee…read morecalled "AK" wouldn't allow. Me to talk to a manager nor disclose their name for a call back number

I booked a truck for an out of state move in advance and the day before picking up was informed the…read moretruck was not available. They said they did not have the inventory. They do have the best and lowest prices on the rental trucks for moves but beware that you might not get your truck the day of your move. Make sure you have a backup plan. Then they charged me $150 and for a "NO SHOW". I did have to call a million times before getting my refund. So, I would say sometimes you are better off just paying the higher price for the better provider.

Very rude and unprofessional. Went to rent a car and was informed after booking a reservation 48hrs…read morein advance. customer service is a 0