Returned car early everything went smoothly, would do business again with this location, thanksread more

If I could give this place zero stars I absolutely would! The woman at the front desk named KIM who…read morewore a Covid mask was absolutely rude, very dismissive, combative, unprofessional, unhelpful just all around very disrespectful. From the moment my wife and I walked into the facility automatically her aura was very off and just disgusting. She is a very rude and disrespectful human being and while we were speaking we both were getting frustrated and she started walking away mid conversation and I asked for her name she very rudely yelled "Kim" and kept walking and said nope I have no last name and just again very rudely said have a nice day and slammed the door shut and locked herself in the back room. If you can avoid this so called "car rental place" DO IT!

This location can get BUSY--like "Black Friday at Best Buy" busy. If you want the exact car class…read moreyou reserved, be that person who shows up right when the clock strikes. Otherwise... well, you might end up test-driving destiny (a.k.a. whatever's left on the lot). They mentioned a few cars were out of service, but honestly, the fleet is solid--new, clean, and way better than some of the "mystery box" rentals I've seen elsewhere. Yes, I got downgraded at first (cue the tiny violin ), but they swapped me into the right ride as promised. Respect. Enterprise is still five stars in my book. Even compared to Turo, they just get it right. Now, about the branch manager--absolute legend. Sweet, spunky, and with the vibe of someone who could charm a grizzly bear into doing yoga. ‍ I swear Enterprise turned 100 pounds of gold into a human and put her in charge. Saw her flip frowns faster than a pancake on Sunday morning. The rest of the staff? Same energy: professional, respectful, but with enough personality that you actually enjoy the process. (Yes, I said "enjoy" and "car rental" in the same sentence. Shocking, I know.) Bottom line: Enterprise is my go-to. Less stress, more smiles, and hey--sometimes a free comedy show at the counter.

The representative did NOT asked to check the car for dents and scratches, did not tell us the gas…read morelevel on the vehicle and other actions that we are used to when renting a car. As soon as we drove out the minivan we noticed the following items: 1) The gas tank was nearly empty with the warning light on. The representative noted on the contract that the tank was 1/2 way full 2) The mileage that the car shows 58,271 is not the ODO reading that your representative noted on the contract. He stated that the minivan has 58,625 3) The dashboard of the car was filthy to say the list and the glove compartment full of liquid stains 4) The car has a strong dog smell, and the entire carpet and seats are full of hair 5) The car is missing the 3rd row seating 6) The exterior of the car is disgusting from bumper to bumper 7) Food crumbs (animal and human) on all the carpeting of the car and under the seats. 8) Cup holders full of liquid stains and food crumbs 9) Door panelling full of stains/could be dog drool 10) At the time the car was picked up it was raining and the windshield wipers were not cleaning at all 11) The renter's date of birth was incorrectly entered on the contract I am providing pictures as evidence that this is not at any degree an exaggeration. I also have videos to support everything I went through this morning at this location. But this was not only the only issue. When I asked to speak to a manager, the person I asked told me that he was the manager (Garriy Neyman) I explained to Garriy what my frustration was with the whole process I went through to rent a car to which he responded, "you were in a hurry". I explained that being in a hurry does not justify in any circumstance the poor quality of service and product of a company such as Enterprise. Garriy then said that I was screaming complaining and waked away. The least he could do in this situation is ease the bad experience by suggesting to clean the car for me or even offer another car. I then informed Garryi that I would be calling Enterprise's Cutstomer Service to complain to what he responded, "you do whatever you have to do". After calling your Customer Service desk at 855-266-9289 and opening a complain case, I was told that a regional manager would be calling me but at this point I am yet to receive a call. I called again to inquire about how to cancel the service and I was instructed to just leave the car there and return the keys and take a taxi (spent $27) since the whole experience became extremely hostile and was instructed to call the credit card company used for this rental and dispute the charges. But this experience and the service provided by this branch did not only ruin my plans and my wife's for today, but we had to book a new reservation and go with a different company to rent the car we needed for the week. This disgraceful customer service experience has me here typing this complain that I am intending to post on social media and other Web outlets such as Yelp, Google, Travelocity, etc... Garriy Neyman should NOT be representing your company to promote a successful business practice. He does not belong behind your counter as well as the representative that initiated this disgraceful experience and who I did not get the opportunity to obtain his name because he did not even provide it.

I just want to send a special shoutout to DrivePro. I have been using them for years, and the…read moreservice is just getting better and better. As always, I needed a last minute vehicle, and it was delivered better than I thought. DrivePro is truly unbeatable. The vehicles, availability, the prices are top tier. Thank you for always looking out. See you soon.

Always an excellent experience renting from Drive Pro. I have rented a car from them basically…read moreevery other week for this entire year. I am based in New York and it's the only company I rent from. Huge fleet, nice selection of cars (photos attached) and top notch customer service. Drive Pro team is responsive and makes communication and pick up / drop off easy. Thanks Stephen and Drive Pro staff for your excellent customer service.

Severely understaffed. This place was running out of cars, even though I placed a reservation one…read moremonth before pick-up. They will not allow you to rent an SUV without a credit card, so I couldn't use my debit card. The website didn't say this at all. In addition to this, using a debit card only allows you to rent sedans and nothing else. This location was also running out of cars and denied many people. However, I was able to secure a sedan - even though I chose the "Pay Later" option for a minivan. Also, they charge you an authorization amount after your time is up with the car. I got charged $262 and I'm trying to sort the matter now. It had to get escalated.

THE RESERVATION PROBLEM WAS AAA'S FAULT. THE WAY I WAS TREATED WAS 100% THIS HERTZ LOCATION'S…read moreFAULT. I want to be completely fair about what happened. I booked a Hertz rental through AAA for a 6:00 PM pickup, which is when I get out of work. AAA's website allowed me to make and confirm the reservation without stopping me or warning me that this Hertz location would be closed at that time. That's a problem I have already taken up with AAA. But what happened when I arrived at this Hertz location was absolutely disgusting customer service. When I arrived, the doors were locked, although employees were still inside. I tried the door because I had a confirmed reservation and didn't understand what had happened. Instead of someone simply coming over and explaining the situation, employees inside laughed and pointed/tapped at the sign indicating that they were closed. Seriously? I'm standing outside with a confirmed Hertz reservation, obviously confused about why I've been allowed to book a vehicle that I can't pick up, and your response is to laugh at me through a locked door and point at a sign? I wasn't demanding that anyone reopen the location. I wasn't demanding that they stay late. I wasn't asking anyone to break company policy. I was asking for HELP. How difficult would it have been to open the door for 30 seconds and say, "Unfortunately, we're closed and can't process the rental, but here's what you can try," or suggest another Hertz location, an airport location, a reservation transfer, a phone number, or literally ANYTHING? Eventually, one employee came outside and essentially told me, "I don't know what to tell you. I got nothing for you," and walked away. That interaction told me everything I needed to know about this location. Here's another important part: I had tried calling this Hertz location multiple times earlier that day and nobody answered the phone. Nobody contacted me about the reservation either. Had someone simply answered the phone, this entire situation potentially could have been avoided. I understand that employees want to leave when their shift is over. I understand that the location was technically closed. And again, I am not blaming this location for AAA allowing the 6:00 PM reservation. I am blaming this location for how its employees chose to treat a confused customer standing outside with a legitimate Hertz reservation. There is a difference between saying, "I'm sorry, we're closed and unfortunately can't process your reservation," and laughing at a customer, pointing at a sign through a locked door, refusing to communicate, and then telling them you have nothing for them. That isn't customer service. That's contempt for the customer. And these weren't random people hanging around the building. These are supposed to be customer service representatives and management professionals representing Hertz. You never know who is standing on the other side of that counter or door. You don't know whether that person rents a vehicle once every five years or travels constantly. You don't know how many friends, relatives, coworkers, or customers they might tell about their experience. Well, I'm telling people about mine. I will never willingly do business with this Hertz location after the way I was treated, and I will recommend that everyone I know avoid it. This location needs serious customer-service retraining from the top down. You can teach someone how to process a rental agreement. Apparently, somebody also needs to teach them how to treat another human being with basic courtesy. AAA's system caused my original problem. The employees at Hertz Hackensack made the experience significantly worse. Absolutely unacceptable.

Do not do a joint venture with Malcolm! I sent my Tesla to be rented under a joint venture…read moreagreement. Our agreement was all tolls would be covered by renter if I sent them within 60 days. I always sent them and Malcolm would never respond. He would wait until after 60 days to respond about any tolls and then say that since 60 days is up the tolls fall on me. His company left me with $10,000+ in tolls, parking tickets and speeding tickets that all fell back on me. Secondly, the car was severely damaged under possession of company. I had to pay $3,800 to fix body damage and tires that when I got the car back because it was absolutely beat. He originally agreed to pay the repairs and has since told me he will not pay - proof he said he will pay below. He will take your car run it into the ground and refuse responsibility. Also added photo below of the $10,000+ in tolls and tickets I received while car was with Malcolm. Will be patiently waiting your response where you assume no responsibility, as you have done in every review.

From the owner: we offer flexible options for booking with us for all of your car rental needsread more

I use enterprise every so often. This location is near me and has confident Saturday hours. I have…read morenever had an issue here and always found the staff to be nice. I have used the nighttime drop off and always have been satisfied. I like enterprise for their prices and uniformed service nationwide and abroad. I use the loyalty program and enjoy the benefits.

Easy pick up and also drop off. Comfortable vehicle that met my needs. Was able to easily extend…read morethe reservation as needed and staff was professional and pleasant to deal with.

I rent from this location every few months when I want to take mini road trips. I have only had two…read morebad experiences here BUT I still came back because of the customer service I received from the manager at the time, Beni. Enterprise is really lucky to have him and I'm sad he's no longer at this particular location. I rented again recently and had yet another amazing experience. Daniel helped me and once I told him I come to the location often he wasted no time and got everything sorted out for me so I could get on the road. At the end of the day, no location is perfect but they try which is why I didn't let those two bad experiences stop me from renting. I will definitely be back and I hope they keep up the good work with the customer service!

Terrible called five days in advance to rent a large passenger van for a Saturday to be returned…read morelater the same day. They waited until the day before pickup to call me and tell me. It would be ready for the morning pickup, but I have to return the van by 1 o'clock on Saturday. They said if I returned it after that time by putting the key in the lockbox, I'd be charged for three extra days because they wouldn't check the lockbox until then. Now I have to cancel my plans because it is too late to try another company. They offer a minivan in the passenger van place for much more money.