I am so dissatisfied and disappointed in your company and in your representatives. The man who was…read moreworking at the hertz rent a car on 1560a Teaneck Road, Ramen Leath, behaved in such a nasty manner to us. Actually, from the very beginning, he gave us the feeling that he didn't want to be bothered with us. I was shocked at his attitude and had expected to be treated as an equal customer. His customer service was appalling and disappointing. I had expected your employees to be there to try to assist the customers , and was mistaken to think they were on a high level. There was a problem with our order. He showed us his computer screen and that it said there that our order had been cancelled, yet we had a confirmation number and had not cancelled. I understand that mistakes can happen. So, we called Expedia and they asked to speak to him. He was actually outrightly obnoxious when speaking to the Expedia representative, who was trying to find out what had happened and to help with a solution. He did not want to help in any way. Why not? Isn't that his job? Doesn't hertz want us to use its services? We really felt that he was genuinely enjoying giving us a hard time and not trying to assist. I can't understand it. Why? We were very upset and chose to use another company. We got a car from Avis right away. I have no interest in using your services, but I demand an explanation for this kind of behavior!!!

Rented me a brand new truck for a discounted price. Place is not to busy even though they shut down…read morethe office in Teaneck.

Above and beyond customer service experience, Great clean new cars , quick response from the owner,read more

I had rented one of Kwabena's vehicles through Turo and had an amazing experience. The whole…read moreprocess was very simple and convenient, he was professional, and worked with me to edit my trip due to weather conditions for no extra fee. He's got brand new vehicles at good prices and always responded quickly to my messages. Great personal customer service. I recommend and would rent with him again. With Turo make sure you purchase the standard protection plan not the minimum. $500 deductible vs $3,000

So... I've just rented the full size SUV from Hertz @ amazing price during this busy season (even…read morewith Covid.. all of SUVs were rented out actually). I decided Hertz @ Fortlee due to the convenience of location ( close to where I live and the Newark Airport ) as well as the competitive price. of course. Well, it started as a bit of disappointment b/c when I got there to pick up my car, the representative said it isn't available and they wanted to contact me but couldn't locate my number to call ahead. ( booked through hotwire...so I blamed them lol) Wish they had e-mailed me though..as I am really responsive !. Anyway, it kinda screwed my plans for the day, but he was ready to offer other options like a big sedan... Unfortunately, I really needed the full size SUV to fit a huge carriers. He asked if I could come back in a couple of hours and I didn't really have an option, so I agreed. Well, then, why no deduction of ratings? He was apologetic (not rude) and seemed to understand how frustrated I was all while dealing with other customers and calls that kept coming in. I could tell how busy they were..and I understood there was nothing he could do for the renters who just won't return the car when promised . Anyway, I went back there a bit earlier than the time he told me to come back, and he said in 10mins I can get a car I wanted. So yes. the car wasn't clean due to obvious reasons that I rather wanted it asap..so I didn't mind..(had my own sanitation kit lol and wore a mask even inside a car). can it was more to pick up friends with lots of carriers. (emphasis on luggage rather than friends lol) Now the real reason for 5 stars is that the other gentleman who helped me out (a tall African American representative, I didn't catch his name) was so friendly with all things were going on..I could see he has been running around trying to take care of lots of things and even though I was early, he apologized for my waiting and promptly handled the matter without any issue. smooth ! Yes.. the car was from Florida and dirty outside with lots of scratches and all but very comfortable and worked out perfectly.....more importantly, a good ..personal customer service and their friendly demeaner made everything okay in my case. .. ( I wasn't even in particularly in a good mood either with a lack of much needed sleep) So my take is this...I know we all want everything to be perfect for us and all...but when it's busy season in which a few agents have to deal with such volume of businesses at once, just give them a little break. :) I have rented smaller SUVs for next 2 days, and I will update on the review.

If I could give them less I would…read more When renting the car I specifically explained to the representative who was the manager at the location that I am only seeking coverage for specific days. The manager then stated " I did explain to her that she could do the coverage for a week and extend it out if she needed." I only asked for the remaining days of that weekday. He then proceeded to tell me that the amount per day was 25 dollars and to sign. I asked for the total and he said it would come out to around 200 dollars without tax. He then proceeded to tell me to sign below. I've made multiple calls to the company and each time I was reassured I was not going to be charged for anything. The manager was deceitful and used these words. He stated he could do certain days the company claims they could not. This is Failure of representing the company policy's and fail to take accountability. I have email proof of the agreement the representative made and even phone records that hertz claim to record (11/29/23 8:31am stating no charges . 12/12/23 3:07 pm failure to explain cancellation procedure. 12/14/23 10:12am failure to take manager accountable for his misrepresentation of the company policy and failure to explain cancellation.)

Horrible place horrible customer service they don't even try to help make up rule they not true.read more

I rent frequently from this place. The hours of operation are better than the Hertz locations…read morearound Bergen (open on Sundays). The services are generally okay but it depends on the individual behind the counter. Two of them actually asked me for a job during our transactions - a bit strange. I do get my upgrades occasionally as an AVIS First member but it is rare. Most of the time, I got cars that are beat-up and not clean. I found strange things in the cars some of the time - such as dried sausages, empty beer / coke bottles, half finished Seven-Eleven big gulp cups, etc. among the things I found in the car. Once, I got a car with both windshield wiper blade so worn that they detached from the arm when I need it. I had to stop by a gas station near I78 to get it changed so I don't end up in an accident in pouring rain. Now my company is moving its business contract to Hertz and I am very glad that I don't need to come here any more.

I reached out to them right after my accident and they were able to get me into a car so quickly…read more I'm talking about in between my work meetings. They make sure that I was comfortable with the car I selected. Drop off was a breeze. I definitely use them again. Should a situation arise.

I reserved a standard sedan or small suv earlier in the week to be picked up on the weekend. When…read moreI arrived there the lot was mostly empty. They had a sedan that I didn't want but had a small suv in the lot which was offered to me by an associate first. Then a woman came over and said that it was reserved although I was obviously the last customer there since it was close to the closing time. I felt that I was discriminated because of my ethnicity or for some other unknown reason. My understanding is that if a vehicle is available at the time that I was there it should be rented since there was no other customer there remaining for that day. I would never use this place again in the future. Also they set unrealistic expectation on the type of car you reserve. They should be more honest about the type of cars available, since what was there was not what was expected.

Great location quick service! This is the only place I will rent cars from any more. They are…read morejust across the GWB which ensures a lower price but I am not going to some crazy far place. every time we pick up the car and drop it off the guys working there are super plus friendly and quick to help us get on our way. Last time we picked up the car it wasn't washed so they just gave us a discount which was great. It was rainy so who cares about a car wash right? Love it here can't wait for my next adventure starting from here.

I needed a 30k service for my MB CLA45 AMG. I called the dealership and they quoted me $2500 just…read morefor the service itself. A coworker recommended this place to me and I'm so thankful that they did. When I first called, they quoted me $110+tax for my whole service including labor. I knew my brake pads and rotors were on their way out but he called me telling me that they were more far gone than I should've ever let them go. He replaced all my brakes and rotors at the same time and saved. me. a. fortune. They're Benz certified, so they had all the parts for my car on hand already unlike some other dealers that needed me to call ahead so they could order my filters & brakes. When I drove off, it was like driving a brand new car. Be sure to use cash to pay for the service, though. There is a fee to use card and the fee would've added a little over a hundred to my total.

I own an older Benz with almost 200k on it, and have been to the dealership, which obviously does…read moregood work (and charges a lot) and another indie in the area who also did good work (quite expensive). After coming here, I will never take my car to anyone else but Udo. Not only does his shop do immaculate work, know exactly what they are doing, and won't blow smoke up you know where, but he will try to charge you the least he possibly can. I even pay less for oil changes with him than I would if I went to a cheap quick lube place, and he uses only Agip oil. Heck, he's even helping me get a new set of tires at least possible price, knowing which ones are exactly what I need without paying a ridiculous amount of cash. It's family run, and his ethics and skill are matched only by his character.

I would give them a 5, BUT…read more.. I was not informed that the "PlatePass" device attached to the windshield did not cover the tolls. I received a $40 charge on my credit card 3 weeks after the rental. The clause for PlatePass was in my contract in mice type, but nobody gave me a heads up. In hindsight, I would have paid cash at the tolls. Aside from that, the rental was great. The location was easily accessible from the train, the employees were courteous, and I got a nice car. I would/will rent from them again.

So understaffed they have the staff literally washing cars here while the office is full. Patheticread more

Definitely affordable, friendly and great customer service! Forgot to get his name but the general…read moremanager is on top of his customer service. They do have 200 miles limit per day but definitely a great pricing even for Baltimore trip! Korex will be my first choice for car rental in NJ / NY area! Give them a call even if you are price shopping! Bonus: Korean speaking staffs on site

I rarely give a review,however,I feel that I must,this time…read more This was one of the best experiences renting a car,that I had.the lady who rented me the car was super nice.she was very friendly and didn't sell me a bill of goods,so to speak The pickup and car return went very smoothly. I haven't even mention the very fair cost of the rental I would only use Korex,whenever I need to rent a car. I also love to help local business. I give them a 5 ++++++rating