I am so dissatisfied and disappointed in your company and in your representatives. The man who was…read moreworking at the hertz rent a car on 1560a Teaneck Road, Ramen Leath, behaved in such a nasty manner to us. Actually, from the very beginning, he gave us the feeling that he didn't want to be bothered with us. I was shocked at his attitude and had expected to be treated as an equal customer. His customer service was appalling and disappointing. I had expected your employees to be there to try to assist the customers , and was mistaken to think they were on a high level. There was a problem with our order. He showed us his computer screen and that it said there that our order had been cancelled, yet we had a confirmation number and had not cancelled. I understand that mistakes can happen. So, we called Expedia and they asked to speak to him. He was actually outrightly obnoxious when speaking to the Expedia representative, who was trying to find out what had happened and to help with a solution. He did not want to help in any way. Why not? Isn't that his job? Doesn't hertz want us to use its services? We really felt that he was genuinely enjoying giving us a hard time and not trying to assist. I can't understand it. Why? We were very upset and chose to use another company. We got a car from Avis right away. I have no interest in using your services, but I demand an explanation for this kind of behavior!!!

Rented me a brand new truck for a discounted price. Place is not to busy even though they shut down…read morethe office in Teaneck.

Above and beyond customer service experience, Great clean new cars , quick response from the owner,read more

I had rented one of Kwabena's vehicles through Turo and had an amazing experience. The whole…read moreprocess was very simple and convenient, he was professional, and worked with me to edit my trip due to weather conditions for no extra fee. He's got brand new vehicles at good prices and always responded quickly to my messages. Great personal customer service. I recommend and would rent with him again. With Turo make sure you purchase the standard protection plan not the minimum. $500 deductible vs $3,000

The customer service is terrible, even for Gold Plus Rewards President's Circle members. The man on…read morethe left is unpleasant and not customer-oriented. He works on Fridays. If you can't smile at customers or resolve their issues, find another job. I reserved an SUV a few weeks before my arrival. When I arrived, they told me that only one car was left, which was not suitable for a family trip. There was a minivan and other cars in the parking lot at the same time. But he said he could only give me that one. I agreed. The registration process was very slow. They didn't move at all. As soon as I got behind the wheel, I immediately smelled marijuana and ash everywhere. The cup holders were spilled with liquid. These lazy employees did not clean the interior and gave me the car without cleaning it. They have a vacuum cleaner in the parking lot, though. The customer service is terrible. You're better off finding another location. This one should be closed. The second incident happened exactly a week later. I came in the morning and asked if there were any cars. The same employee who had served me a week earlier asked me if I had a reservation. I said that I didn't have a reservation. He replied that they didn't have any cars. I went out, made a reservation, and came back. I said that now I had a reservation. He said it didn't matter whether you had a reservation because we didn't have any cars. Then why did you ask about a reservation earlier? I asked when the cars might arrive. He said 4 p.m.(so stupid), the office closes at 6, and I need a car for the day to get to work. He's an absolutely incompetent and lazy employee.

If I could give them less I would…read more When renting the car I specifically explained to the representative who was the manager at the location that I am only seeking coverage for specific days. The manager then stated " I did explain to her that she could do the coverage for a week and extend it out if she needed." I only asked for the remaining days of that weekday. He then proceeded to tell me that the amount per day was 25 dollars and to sign. I asked for the total and he said it would come out to around 200 dollars without tax. He then proceeded to tell me to sign below. I've made multiple calls to the company and each time I was reassured I was not going to be charged for anything. The manager was deceitful and used these words. He stated he could do certain days the company claims they could not. This is Failure of representing the company policy's and fail to take accountability. I have email proof of the agreement the representative made and even phone records that hertz claim to record (11/29/23 8:31am stating no charges . 12/12/23 3:07 pm failure to explain cancellation procedure. 12/14/23 10:12am failure to take manager accountable for his misrepresentation of the company policy and failure to explain cancellation.)

I rent frequently from this place. The hours of operation are better than the Hertz locations…read morearound Bergen (open on Sundays). The services are generally okay but it depends on the individual behind the counter. Two of them actually asked me for a job during our transactions - a bit strange. I do get my upgrades occasionally as an AVIS First member but it is rare. Most of the time, I got cars that are beat-up and not clean. I found strange things in the cars some of the time - such as dried sausages, empty beer / coke bottles, half finished Seven-Eleven big gulp cups, etc. among the things I found in the car. Once, I got a car with both windshield wiper blade so worn that they detached from the arm when I need it. I had to stop by a gas station near I78 to get it changed so I don't end up in an accident in pouring rain. Now my company is moving its business contract to Hertz and I am very glad that I don't need to come here any more.

*** DO NOT RENT FROM THIS LOCATION ***…read more I've been a frequent customer of this location for the past 2 YRS as I often rent for business. The last 3-4 rental have been extremely disappointing. The cars I've gotten from there have been absolutely filthy. The Ford Eco exterior was dirty and the interior had soda bottles and candy wrappers in it. The most recent car I got -- the Nissan Armada -- also had a dirty exteriod and the interior stunk of cigarettes . Now, truth be told I'm not one to complain so never escalated this, BUT what's driven me to this review is the dubious behavior that took place over the course of my last rental. In October, I went to pick up a car I reserved only to be told they didn't have it available. They gave me an alternate -- a dirty Nissan Armada. I took out the insurance since it was a corp rental, and started to insect the car. As I did, I pointed out a few scratches.As I was asking her to mark them, she quickly interrupted to say: "..anyway don't worry about it because you're fully covered". I thought that was a really odd thing to say but didn't dwell on it much more. Fast forward about 10-20 minutes into my trip to client and I realize there's no gas. Again not thinking much of it (and assuming I'd just return the car with same amount of gas), I pull over to fill up. End up returning the car to a different location in NY; since I'm a wizard member I have them email me the receipt. When I reviewed the transaction I noticed they charged me $230 for gas surcharge. I called the location and they refuse to share any responsibility. In fact the same women who I rented the car from actually HUNG UP ON ME as I was talking to her and refuses to waive the erroneous charges. Anyway, I've spent enough energy on this place. Won't go here anymore; and will take my business elsewhere . My next & final step will be to report them to the Better Business Bureau and then just write them off. But I will say one last thing if you ever care to rent from here... Typically I don't judge books by their cover, but in this case you should know that the look of the location / grounds is exactly n-line with the type of service / cleanliness you'll get with the product -- dirty.

I reserved a standard sedan or small suv earlier in the week to be picked up on the weekend. When…read moreI arrived there the lot was mostly empty. They had a sedan that I didn't want but had a small suv in the lot which was offered to me by an associate first. Then a woman came over and said that it was reserved although I was obviously the last customer there since it was close to the closing time. I felt that I was discriminated because of my ethnicity or for some other unknown reason. My understanding is that if a vehicle is available at the time that I was there it should be rented since there was no other customer there remaining for that day. I would never use this place again in the future. Also they set unrealistic expectation on the type of car you reserve. They should be more honest about the type of cars available, since what was there was not what was expected.

I was surprised that the BMW 2021 330 X I rented had over 34,000 miles !…read more When I questioned the attendant she told me that they didn't get any new cars because of Covid but not to worry the cars are serviced regularly. Drove out of the lot and the check engine light immediately came on indicating car 1600 miles past due oil change. As I continue downThe road a second warning light came on indicating low coolant Please service immediately or the engine was melt down!!?? Additionally the car has a vibration on the steering column it seems very unsafe to drive. Enterprise why did you give me this unsafe vehicle? A heap of junk !!!!!'n Now I called you're closed until Monday LOL called your roadside service he told me they would call me back in 4-4 hours...., 12 hours later they still checking. I was recommended by Geico . This is a total disgrace and a shit show of a rental. You've ruined my weekend and inconvenienced me beyond the cost shame on you enterprise shame shame

Great location quick service! This is the only place I will rent cars from any more. They are…read morejust across the GWB which ensures a lower price but I am not going to some crazy far place. every time we pick up the car and drop it off the guys working there are super plus friendly and quick to help us get on our way. Last time we picked up the car it wasn't washed so they just gave us a discount which was great. It was rainy so who cares about a car wash right? Love it here can't wait for my next adventure starting from here.

I needed a 30k service for my MB CLA45 AMG. I called the dealership and they quoted me $2500 just…read morefor the service itself. A coworker recommended this place to me and I'm so thankful that they did. When I first called, they quoted me $110+tax for my whole service including labor. I knew my brake pads and rotors were on their way out but he called me telling me that they were more far gone than I should've ever let them go. He replaced all my brakes and rotors at the same time and saved. me. a. fortune. They're Benz certified, so they had all the parts for my car on hand already unlike some other dealers that needed me to call ahead so they could order my filters & brakes. When I drove off, it was like driving a brand new car. Be sure to use cash to pay for the service, though. There is a fee to use card and the fee would've added a little over a hundred to my total.

Udo took care of my 2010 Infiniti EX with 100k+ miles by fixing transmission problem, engine…read moreproblem, and did a tune-up for a very good price. I was even able to negotiate. His mechanics, Mark and Joe are very knowledgeable and helpful people. I would definitely use his service again!

So understaffed they have the staff literally washing cars here while the office is full. Patheticread more

- My friend almost died in one of their cars…read more - The transmission died on the highway 3 hours after picking up the car. - When she returned the car, instead of closing the contract and taking that care off the road, they rented the car to someone else. -That person returned the car the same day because of mechanical issues. - My friend can't get a refund until they close the contract. - The person at the Hertz lied about their name (found this out later after calling Hertz on the phone). - This place is now being reported to the City of New York and the Better Business Bureau for the negligence. This place is putting people's lives at risk.

Definitely affordable, friendly and great customer service! Forgot to get his name but the general…read moremanager is on top of his customer service. They do have 200 miles limit per day but definitely a great pricing even for Baltimore trip! Korex will be my first choice for car rental in NJ / NY area! Give them a call even if you are price shopping! Bonus: Korean speaking staffs on site

I rarely give a review,however,I feel that I must,this time…read more This was one of the best experiences renting a car,that I had.the lady who rented me the car was super nice.she was very friendly and didn't sell me a bill of goods,so to speak The pickup and car return went very smoothly. I haven't even mention the very fair cost of the rental I would only use Korex,whenever I need to rent a car. I also love to help local business. I give them a 5 ++++++rating