Rented a car for the first time ever on Monday 8/4 until Tuesday 8/5. Made my reservation online…read morefor 10am and arrived at 10:10am and was out the lot by 10:40am. They took some time to process everything due to people already there waiting ahead of me. The staff was nice and the guy brought the car and had me look at everything. I took a video and photo of the gas and left the lot. I want to say i read everything on the website and related to the reservation. I am a very thorough person and brought my debit card, license and ConEdison bill. Everything went smoothly. The next day when i brought the car back, it was 10:03am. There were a few people coming in and out and they had to move the cars around so i can get in. The guy that took the car back was so nice and so was the woman that inspected the car. She even shook my hand, super professional. She refunded my $300 deposit and told me the charge would be $85. My deposit would be returned in 2-4 business days and i got it back today, 8/7. It only took 2 days, which is great. I really liked the service i received and i already made the next reservation to rent a car from this location at the end of September for 2 days. My only recommendation is for them is for the bathroom to be a bit cleaner. It was a bit dirty but i had to use it after returning the car since i had to take public transportation home. Otherwise, great experience

The moment you walk in her, your greeted with a welcoming face. More than 3 people at the reception…read moremeaning your wait is less than expected. My rental was very accommodating due to my needs. The car given very nice, clean. I highly recommend this place for your future car rental overall other Enterprise location, I observed this one has better cars, and most better customer service I give them A+.

Great prices, OK costumer service. Would recommend it if you…read moreneed a Quick Car for low price. HOWEVER!!! The cars Smells, with a lot of visible Body Damage, some worst then others. I LOST 2 days out of my 4 day rental because the headlights of 2 of the vehicles were Blown out, there for I couldn't drive at night!!!!! Never got a refund , Or a complimentary Day or 2 for my lost Time. Rent at Your own Risk!!

Had a great experience renting a rental car. Sedrick was especially professional and taking care…read moreof the customers coming into the place. He strikes me as a hard-working, caring, high quality professional who really cares about his job and the customers. If he isn't a manager yet, he should be one, climbing higher in the business. I rented the car through USAA. I got the car I wanted, got a great price, no hidden fees, was full of gas when I picked it up, it was a really great experience. Another man helped me later upon returning the car, I don't know his name, but he had a beard. He was also really nice, and you can tell he also really cares about his job and about doing well for the company and the customers.

never renting from here again .... 40 minutes waiting for nothing just for them to tell me sorry…read morebut we dont carry the car you requested... you would think they would have the commonsense of giving you a heads up call ...nope nothing dont waste yall time coming here trash service and dont even give you a clean car to begin with!!

So understaffed they have the staff literally washing cars here while the office is full. Patheticread more

- My friend almost died in one of their cars…read more - The transmission died on the highway 3 hours after picking up the car. - When she returned the car, instead of closing the contract and taking that care off the road, they rented the car to someone else. -That person returned the car the same day because of mechanical issues. - My friend can't get a refund until they close the contract. - The person at the Hertz lied about their name (found this out later after calling Hertz on the phone). - This place is now being reported to the City of New York and the Better Business Bureau for the negligence. This place is putting people's lives at risk.