I've flown United 2x already in 2026, (having left SW Airlines after 20 loyal years) & am very…read moreimpressed with their service & their jets. Special shout-out to flight attendant Josh on the 5/13/2026 flt from Denver to MSP.

Trying to use my club pass didn't go as expected. Instead of being welcomed we were rudely treated…read moreand turned away. The club pass that I was given didn't work for my party. The woman in the E terminal in Minneapolis airport, who had no one there was ever so delighted to let me know that I need to purchase a pass for my two young children while she turned me away. Flying with united has not been a pleasant experience at all. With no onboard entertainment, no carryons and now a "welcome" center that makes you feel not welcomed. As a new customer you really know how to make me look elsewhere

Southwest is alright to me. I'm not bashing them at all because they got me ahead of schedule on…read morethe worst winter day this year. With over 12,000 flights canceled, I was able to make it to Minnesota via St. Louis MO from New Orleans. without hiccup or delay. Both flights were super comfy with a little turbulence due to the snow but once we were above the weather, it was smooth sailing or flying rather lol. Only thing I wished they had were more snacks for sale but that aside, I look forward to them continuing being my favorite airline. While I miss the days of free checked baggage, If you get their credit card you dkm't pay for your first checked bag but that second one is $45....yikes!! Oh well, the cost of flying I suppose.

Easy enough to get in and get to the gate. Lots of construction on the terminal addition. (February…read more2026) Adding two more gates. Travel tip: do everything you can to not need to park at an airport.

It's first time I've flown in several years. I don't appreciate all the hidden fees: seat,…read moreoverhead, checked bag, priority boarding. The ticket agent that checked me in chastised me for not using the kiosk to print my own bag tag and printed it for me only after I said it had been a while since I'd flown I didn't know about the kiosks. She was unnecessarily rude. The flight didn't leave on time because they had to play musical chairs for some strange reason between several passengers, which made no sense to me, and was uncomfortable to witness.

**Need 24/7 quick assistance, *Call Airlines at* +1(855) 657~51.35 *phone number. They can help…read morewith booking management customer support, flight changes, and flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

One of the worst experiences in a long time. I generally only fly using Delta because I have always…read morehad great customer support and have generally, 95% of the time, had a great experience. This time to save 1 hour of time we decided to take American. After the shitshow from American Airlines, we missed our flight. Americant Airlines is unbelievable. We arrived at the airport, and the baggage tag printer indicated that we could not print our baggage tag, so we were instructed to wait in line. Turns out the line was the wrong line so then we were told to wait in another line. The line was slow as molasses. One lady said she was in line just to get a baggage tag for over 1 hour and 30 min. We waited about the same amount of time, and we missed our flight. In that amount of time, they helped less than 15 people print baggage tags. How can you be so slow? Well, the lady was like, " Next time come 3 to 4 hours before. Also, TSA times were like 10 minutes, and they were cranking out hundreds of people. They then offered us a new flight that arrived in Savannah at 10pm I was like he'll no. I was like, I'm not going to lose a day because you all told us to stand in a lane, then move to another lane, and miss our flight. The old lady was like, " No refunds and so we took it and sat down, and I made some calls. So I made some calls and managed to get my trip credits that are useless because I refuse to fly with this airline again and booked a Delta flight and a Delta flight, and we ended up 1 hour later than our normal time. The sad part is we had to check luggage and had 1 hour 30 minutes till boarding, and the Delta line was from Delta all the way to American Airlines. Like 500 people vs Americans 30 people that took 1h 30m. We were at the end of the Delta line and in 37 minutes we were able to go through and drop off our bags and go through TSA. Now tell me where the problem is. Also, to point out, American had one person doing bag printing for regular people in America, 1 person doing it for first class, and occasionally helping, and a bunch of other people sitting around doing nothing, waiting for the 1 person to print off luggage tags because their systems kept failing or were not working. You would think any terminal should be able to print but not just one. Just as everyone is saying online, the customer service is a joke. We were not the only people who missed our flights because of the line confusion and people sitting around, and their response was basically spend your whole day at the airport because it's the holidays. While other airlines like Delta seem to be cranking out hundreds in less than an hour. The least American can do is give me my money back not no flight credit to leave me stranded again or to get mistreated or get me late to my location. #americanairlines #deltaairlines

My rating is 4.5 stars…read more Nearly two weeks ago, my flight heading home to Toronto was cancelled. I was completed checked in at Minneapolis-Saint Paul Airport (MSP) when I got the news. My flight was on Air Canada (AC). What I like about AC is that it books you on alternative flights when your original one is cancelled. I got my new itinerary within an hour of getting the official communication that my flight was cancelled. You simply need to confirm that you are good with the itinerary or contact the airline to revise it. I had two flight segments. My first one was on American Airlines (AA) from MSP to Chicago O'Hare (ORD). I'd then take an AC flight home to Toronto. My flight out of MSP was at the crazy time of 5:30 am. I basically slept from midnight till just past 2 am, chilled a bit, and then left for MSP with an arrival time of 3 am. I don't remember every flying on AA. I did like the check-in process. I spoke to a woman in the check-in area and she confirmed that I was in the right lineup. I got a wonderful check-in agent. She found me in her system using my passport. I had to pay for my one piece of luggage that I was checking in. The transaction was smooth. She was great letting me know that my luggage was fully checked through to Toronto. She tagged it. She printed out my boarding pass and let me know what gate I needed. I noticed that my regular north security gate wasn't open. I asked if it would be or if I should try the south one. The north security gate opens at 4 am. I had ten minutes to kill. The south one is always open. It was good information to know. I thanked her, wished her a good day, and headed over to the south security gate. I've never been there. Why not give it a go? I had lots of time to kill. A lot of eateries at MSP don't open until 5 am. My flight boarded at that time. Luckily, I wasn't hungry. The woman at the check-in counter was awesome. She let me know that I was boarding at gate D3, which is between two Delta gates. She was right. It was the only AA gate on concourse D. The boarding process is by group number. I was in group 8, which was pretty close to the end of the numbering system. AA folks handling the boarding process were extremely efficient. I typically have my boarding passes in my passport. One of the AA female staffers looked at my passport, said that I didn't need it, and then proceeded to broadcast that message over the speaker system. Really? I felt it was such an unnecessary and extreme move to mention that over the speaker at 5 am. I wasn't even at the point where I show my boarding pass to the AA person. It's how I roll. Both my boarding passes are in my passport. My second one requires showing my passport. Anyway, the man who scanned my boarding pass was friendly. I had no problems putting my backpack in the overhead compartment when I got on the plane. I sat in my comfy seat. It had a USB port for charging. I was happy. I fell asleep. I don't remember the plane taking off. I woke up at 6:23 am. My timing was impeccable. I woke up in time for a beverage and snack. In a sleepy haze, I ordered a Diet Coke. The man with the drink cart was so nice. I got a full can and a cup with ice in it. I also got Biscoff cookies. I love AA. I would fly again with you just for Biscoff. My flight landed in ORD at its scheduled time of 7:15 am. I took a nap from the time I had had my light snack to the time the plane touched down. I had a great experience on AA. Minus the over-the-top passport announcement, I'd be happy to fly on AA again. (499)

The Delta Terminal at Minneapolis St Paul (MSP) is undergoing renovation and improvements. It is…read morealready looking very nice with plenty of space and lots of seating options - plus dining options/quick service food options/sundries and snack/drink options aplenty. The service was excellent and to the point (took care of business with no frills).

After starting a trip on Delta at the Minneapolis-St. Paul International Airport (MSP), I received…read morea survey request from Erik Snell, Delta's Chief Customer Experience Officer. Below is my reply: Dear Erik, How delightful to receive your invitation to bask in Delta's world-class customer experience! Allow me to extend a reciprocal invite: you and your C-suite cohorts should grace us with your presence in MSP's departure area. Come witness the utter chaos and confusion your loyal, paying customers endure amid the byzantine "self-serve" check-in and baggage drop-off labyrinth. It's positively exhilarating - like a real-life escape room, but with lost luggage as the prize. To truly empathize, might I suggest you and your executive team generously trim your pay packages by a tiny fraction? The savings could fund a few more front-line workers to guide the bewildered masses through this so-called process. Or better yet, contract with an organization that actually has a track record of herding hundreds - nay, thousands - of paying customers through an organized, understandable check-in system. You know, one where people don't wander aimlessly amid hordes of fellow travelers, deciphering what to do first, second, and third before the always-fun TSA lines (bless their defined queues). It is quite apparent that Delta's business model is to maximize profits at the expense of its customers - the very source of its revenue. What other explanation can there be for obscenely high ticket prices, 12 different seating price structures, and a choice of highly-processed junk food "snacks" on a five-hour international flight? Eagerly awaiting your visit,

Delayed baggage. Trying to get reimbursement for what we purchased for our trip. Claim process is…read moreIMPOSSIBLE!!!!!! Many phone calls and even more dead ends! I would give this a NO STAR but it is not an option!

This airline does not even deserve one star. I had a trip planned to Germany for Mid-March 2020,…read morebut due to the coronavirus and uncertainty, I ended up moving my flight to Mid-May, and paid a $700 fare difference, bringing the total amount I paid for my ticket to $1700. My new May flight got cancelled so I called customer service and they assured me I would get my full $1700 refund back in 4-6 weeks. 8 weeks passed and I still didn't receive my refund so I called back and they told me I should expect my $1000 refund in 8-10 weeks. I told them why only $1000, and without providing any reason (no matter how many times I asked for a reason) they said they could only refund the initial cost of my ticket. After literally 45 minutes of yelling, they finally agreed to file a refund request for the remaining $700. I called the next week to check the status of both refund, and they tell me that BOTH refunds were still in the initial phase of the refund process and it could take 10-14 weeks...Honestly I don't think I am going to ever see that money again. Every conversation I have with customer service is super sketchy and they don't give you answers or reasons for anything, and every agent you speak to gives you conflicting information. At this point, I am seriously thinking of getting a lawyer involved.

I recently took Alaska Airlines from Minneapolis Minnesota to Medford Oregon. When I booked, it…read morelooked like I had a 6 hour layover in Seattle. I was flying out to pick up a new puppy and wasn't sure how to go about all this. I called ahead of time to ask. I was pleasantly surprised to so quickly get in touch with such a pleasant customer service agent! She completely, cheerfully, and carefully explained how long it takes to get from the arrival terminal to the departure terminal. Also, how to take care of the puppy along the way. THE FLIGHT - more importantly, I felt safe at all times! The attendants helped me by giving me the extra time to get settled that I needed. Seats were big enough that I did NOT feel like the cream in an Oreo! One leg of my journey was a commuter plane so a roller bag carry on was a bit big. But everyone expected it. The attendants knew how to help me sort out a couple items so we got it to work quickly and easily. My go to airline if they go to where I need.

I have been a loyal Alaska Airlines customer for years and even have their credit card. Part of…read morethe benefits of having the credit card is a yearly companion fair for 100.00. I recently broke my neck and had to cancel and upcoming trip to Hawaii. I had used the companion fair for my husband's ticket. Since I am in a neck brace, I had to cancel the trip, but I want to go in a few months once I am healed. To my surprise when I cancelled my ticket, I do not get the companion ticket back! I spoke to 2 people on the phone that kept saying I had used it already! But I didn't use it I cancelled the trip! I will use any miles I have with them and cancel my card and never fly them again. I have been very loyal even when a plane door popped off planes in my hometown. This is a poor excuse for customer service and really kicking someone while they are down.

I tend to fly Air Canada (AC) to and from Minneapolis-Saint Paul (MSP) Airport. AC and Star…read moreAlliance airlines are at Lindbergh terminal, which is terminal 1. The check-in counter opens roughly two hours before an AC flight departs. You often see United staff hop over to check in AC customers. I am fortunate to have dealt with friendly, courteous staff when I check in. No complaints. I do find that recent AC flights that I've flown tend to be delayed. On this trip, my flight coming into MSP was on time. My current flight home is delayed by 20 minutes. I can't tell whether it's a mechanical or weather-related issue. It is snowing, but it's light. AC flights arrive and fly out of concourse E. It's fairly close to security and the shopping area. I've been fortunate to have my baggage fee waived now and again. I've also had an upgrade to business class here and there. It's cool and I don't take it for granted. I likely have a more positive outlook when my flight is delayed because I can shop and browse at MSP. The woman behind me isn't pleased at all right now. Sadly, I have to hear her grumblings. AC is good communicating through e-mail and text messages when flights are delayed. So are travellers. I like AC, despite the current delay. (479)

I saw all the bad reviews of Air Canada and was afraid for our first round trip tickets with them…read more However, I was pleasantly surprised. Everything went really well, the AC staff were great from checking in our bags, to getting us to the lounge, to the flight itself. They were on time both trips. I would totally fly with them again. We went from Minneapolis to Montreal and back. Their app works really well, and it's easy to obtain boarding passes that you can add to your iPhone wallet.