So many parts of AA to love and to hate. See customer service below. Staff is usually good: 4/5 Pilots also: 5/5 Prices: 3/5 Loyalty program: 3/5 Customer service: 5/5 I recently had a flight redirect and stayed in an adjacent airport for an additional night. AA paid for the hotel and breakfast, and gave a generous amount of loyalty points for the trouble. WiFi: 5/5 Entertainment:4/5 Airports served: 4/5 On-time %: 3/5 Which is the best of United (2/5) and Delta (2/5). I have overall been pleased with seating upgrades and boarding group number as of late, and I will continue to use AA in the near term. read more

American Airlines has achieved something most companies only dream of: perfect consistency. Every single flight I've booked has been delayed. Not most, every one. At this point I don't check the departure board, I check whether the sun still rises in the east, because both are equally certain and only one is on time. I paid extra for the "premium" route, assuming premium meant something, like leaving when the ticket says. Turns out it's just a surcharge for being delayed in a nicer font. In this life only three things are guaranteed: death, taxes, and my AA flight sitting on the tarmac while someone apologizes into a microphone. A special mention for Paul at MSP Terminal 1, who met my calm concerns with a level of sass that deserves its own frequent flyer program. Customer service is supposed to de-escalate - you escalated. With flair. Two stars for the sheer reliability of the unreliability -- minus the rest for Paul, the delays, and the audacity of the word "premium." I'll fly them again, of course. Not by choice. I've just lost all faith that any other outcome exists. read more

Really disappointed with AA today. They seem to have implemented this strict 1 carryon plus a purse policy is MSP. I have never heard this from AA before, especially when flying first. I was told the policy has been in effect for 15 years haha (never experienced) Very annoyed! read more

One of the worst experiences in a long time. I generally only fly using Delta because I have always had great customer support and have generally, 95% of the time, had a great experience. This time to save 1 hour of time we decided to take American. After the shitshow from American Airlines, we missed our flight. Americant Airlines is unbelievable. We arrived at the airport, and the baggage tag printer indicated that we could not print our baggage tag, so we were instructed to wait in line. Turns out the line was the wrong line so then we were told to wait in another line. The line was slow as molasses. One lady said she was in line just to get a baggage tag for over 1 hour and 30 min. We waited about the same amount of time, and we missed our flight. In that amount of time, they helped less than 15 people print baggage tags. How can you be so slow? Well, the lady was like, " Next time come 3 to 4 hours before. Also, TSA times were like 10 minutes, and they were cranking out hundreds of people. They then offered us a new flight that arrived in Savannah at 10pm I was like he'll no. I was like, I'm not going to lose a day because you all told us to stand in a lane, then move to another lane, and miss our flight. The old lady was like, " No refunds and so we took it and sat down, and I made some calls. So I made some calls and managed to get my trip credits that are useless because I refuse to fly with this airline again and booked a Delta flight and a Delta flight, and we ended up 1 hour later than our normal time. The sad part is we had to check luggage and had 1 hour 30 minutes till boarding, and the Delta line was from Delta all the way to American Airlines. Like 500 people vs Americans 30 people that took 1h 30m. We were at the end of the Delta line and in 37 minutes we were able to go through and drop off our bags and go through TSA. Now tell me where the problem is. Also, to point out, American had one person doing bag printing for regular people in America, 1 person doing it for first class, and occasionally helping, and a bunch of other people sitting around doing nothing, waiting for the 1 person to print off luggage tags because their systems kept failing or were not working. You would think any terminal should be able to print but not just one. Just as everyone is saying online, the customer service is a joke. We were not the only people who missed our flights because of the line confusion and people sitting around, and their response was basically spend your whole day at the airport because it's the holidays. While other airlines like Delta seem to be cranking out hundreds in less than an hour. The least American can do is give me my money back not no flight credit to leave me stranded again or to get mistreated or get me late to my location. #americanairlines #deltaairlines read more

My rating is 4.5 stars. Nearly two weeks ago, my flight heading home to Toronto was cancelled. I was completed checked in at Minneapolis-Saint Paul Airport (MSP) when I got the news. My flight was on Air Canada (AC). What I like about AC is that it books you on alternative flights when your original one is cancelled. I got my new itinerary within an hour of getting the official communication that my flight was cancelled. You simply need to confirm that you are good with the itinerary or contact the airline to revise it. I had two flight segments. My first one was on American Airlines (AA) from MSP to Chicago O'Hare (ORD). I'd then take an AC flight home to Toronto. My flight out of MSP was at the crazy time of 5:30 am. I basically slept from midnight till just past 2 am, chilled a bit, and then left for MSP with an arrival time of 3 am. I don't remember every flying on AA. I did like the check-in process. I spoke to a woman in the check-in area and she confirmed that I was in the right lineup. I got a wonderful check-in agent. She found me in her system using my passport. I had to pay for my one piece of luggage that I was checking in. The transaction was smooth. She was great letting me know that my luggage was fully checked through to Toronto. She tagged it. She printed out my boarding pass and let me know what gate I needed. I noticed that my regular north security gate wasn't open. I asked if it would be or if I should try the south one. The north security gate opens at 4 am. I had ten minutes to kill. The south one is always open. It was good information to know. I thanked her, wished her a good day, and headed over to the south security gate. I've never been there. Why not give it a go? I had lots of time to kill. A lot of eateries at MSP don't open until 5 am. My flight boarded at that time. Luckily, I wasn't hungry. The woman at the check-in counter was awesome. She let me know that I was boarding at gate D3, which is between two Delta gates. She was right. It was the only AA gate on concourse D. The boarding process is by group number. I was in group 8, which was pretty close to the end of the numbering system. AA folks handling the boarding process were extremely efficient. I typically have my boarding passes in my passport. One of the AA female staffers looked at my passport, said that I didn't need it, and then proceeded to broadcast that message over the speaker system. Really? I felt it was such an unnecessary and extreme move to mention that over the speaker at 5 am. I wasn't even at the point where I show my boarding pass to the AA person. It's how I roll. Both my boarding passes are in my passport. My second one requires showing my passport. Anyway, the man who scanned my boarding pass was friendly. I had no problems putting my backpack in the overhead compartment when I got on the plane. I sat in my comfy seat. It had a USB port for charging. I was happy. I fell asleep. I don't remember the plane taking off. I woke up at 6:23 am. My timing was impeccable. I woke up in time for a beverage and snack. In a sleepy haze, I ordered a Diet Coke. The man with the drink cart was so nice. I got a full can and a cup with ice in it. I also got Biscoff cookies. I love AA. I would fly again with you just for Biscoff. My flight landed in ORD at its scheduled time of 7:15 am. I took a nap from the time I had had my light snack to the time the plane touched down. I had a great experience on AA. Minus the over-the-top passport announcement, I'd be happy to fly on AA again. (499) read more

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My flight to Anchorage originated with Minneapolis to Chicago then Alaska Airlines from Chicago to Anchorage. This was a short little over an hour flight. I checked my bag and it made it to Anchorage. I also let them assign my seat and as a nice surprise, I got exit seating! They give a full can of pop and biscoff cookies. No compaints. read more

American Airlines - Somewhere between MSP and Chicago - Airlines Near Me - Saint Paul, Minnesota

Despite submitting my daughter's severe peanut and tree nut allergy in advance, the flight attendant ignored the allergy information entirely, leaving my daughter with no safe snack options while the rest of First Class was served. When I respectfully asked if she could at least receive a bag of chips or cookies from coach, I was told they were "doing second drink service" and she could eat when lunch was served. For a child with a serious medical condition, this was unacceptable. My daughter, my wife, and I were shocked. We expected care, safety, and dignity--especially in First Class. Instead, we got indifference and neglect. This isn't just about service--it's about basic safety and inclusion. American Airlines must do better for passengers with food allergies. read more

Although we normally avoid flying American Airlines, I was unable to avoid purchasing tickets to fly AA last month. As it turned out, our AA flight wound up being cancelled, and we were rescheduled with Alaskan Airlines (which is owned and operated by American Airlines). Well, given the grounding of the Boeing 737-9 MAX aircraft (unbeknownst to us), our Alaskan flight was cancelled and rebooked for a later date and time which did not work with our urgent need to leave California. After many hours of waiting to speak with a Customer Service/Travel Representative, we finally got our flight switched back to depart on the original date for which our itinerary was booked and without paying any extra fees! I had hoped that was the end of the flight challenges, but I was wrong. AMERICAN AIRLINES LOST OUR LUGGAGE! Although our flight out of SJC arrived 13 minutes early, our bags NEVER made it onto our connecting flight, and despite there being a two-hour layover. We were of course unaware of this bad news until we arrived at our final destination, where we were already cold, tired, and hungry. While trying to speak to an agent at Baggage Claim, we couldn't get a straight answer as to WHY our luggage didn't make it onto our connecting flight, or where our bags actually were located. All I was told was that the bags "would" be arriving the following morning. Relying on that information, my children and I went to our hotel without any of our clothes or personal effects. Early the next morning, I returned to the airport and waited for over three hours for our luggage. Do you think our bags arrived? No - only 1 out of 5 did! Once again, I couldn't get an answer as to where the others were located, or when they would be arriving. Getting the run-around from the people at Baggage Claim, I tried reaching out to a Customer Service/Travel Representative to seek not only assistance in locating the missing bags, but also a refund for the checked baggage fees as a result of our bags not being received, the unnecessary expense of driving to and from the airport repeatedly to try to retrieve our luggage, and my expenses included for my trip to Walmart to buy personal items that we needed. This was such a major inconvenience and the fact that AA won't reimburse 100% of the costs incurred for their incompetence and failure to perform as agreed. I will not ever fly AA again. read more

My kids have TSP Precheck and we're travelling as unaccompanied minors. I was forced to check-in at the airport, providing me with a gate pass without the Known Traveler Number (KTM) for the TSA Precheck, Rob mistaken my birthday, forcing me to get back to the counter. At the end my kids missed their flight. American Airlines is awful. read more

Okay, i purposely waited until i completed my there and back flight with AA. My experience GOING to Chicago was fabulous. I couldn't locate my "recorder" number since it isn't listed that way on the email and asked an associate to assist me. He went over and beyond with his customer service. Very helpful and kind, professional and personable. The gentleman who assisted me with checking my bag was also very helpful and he was cute too... so that helped at 5am ish. LOL The airplane ti's self had cushy seats and we watched free movies. Coming BACK from Chicago was HORRIBLE! My flight was delayed 5x! I was scheduled to leave at 740pm Sunday evening, but we didn't leave until after 1am early Monday morning. *insert eye roll* The girl at the counter had no empathy and was not very friendly and seemed irritated with me for asking if they planned on cancelling the fligh upon their 3x delaying the flight. I had no attitude, but was quite ready to board the plan. Her snarky response made me stare at her, like a raging mother ready to snatch a kid up, but the lady that I am, kept my mouth shut and i stared... without blinking... until she was uncomfortable and I slowly walked away. By the 5th time delaying the flight and a shift change and 3 gate switches, the last lady finally gave us our first apology for the delay. I did send AA an email complaint wand was provided a $100 voucher, but I'm still not happy. read more

American Airlines - Airlines Near Me - Saint Paul, Minnesota

Flight 1135 from Minniappelios to Chicago. Starting out the year backwards and behind as usual. I was 2nd person on the plane. I asked for a drink and was told I would have to wait until we were in the air. It took about 25 to 30 minutes to finish boarding the plane but there was no time for first class service. Same old excuses from the same under trained and under motivated employees. Bad culture getting worse. I recommend flying Delta Airlines. I've never had this problem on Delta. I hope that American steps up to the plate in 20/20 but if my first flight of the year is any indication then you're not doing so good. Update! What makes it worse is the guy in first class had time to bring the treat tray around after saying he had no time to for drinks and another flight attendant got waters for some kids sitting in first class seat next to us but we where not! Wow! read more

You shouldn't even get one star with your pathetic attempt to nickel and dime your patrons. If me and my wife wanted to sit together we calculated just on our return flight it would be around ninety bucks. You already take too much money for baggage fees and separating families flying together is down right stupid and inexcusable. Flying is never cheap but now your just getting greedy. read more

I wish I could post NO stars! I have been flying American for over 20 years, I won't fly them again. I flew to NY for a funeral. The plane bringing us back arrived late. I asked customer service if I would miss my connection, she assured me "they would make up the time in the air" They did not. We arrived in Charlotte late and missed my connection. I waited in line at customer service for more than 3 hours, until after midnight. They rebooked me on a flight for 3 pm the next day and gave me a paper for my hotel. I soon realized it was not a voucher, it was a link to a booking company. SO not only were they not paying for the Hotel, they expected to earn a commission for the room! I then had to book an UBER to the Hotel. The Hotel and the UBERS cost more than my original ticket. I have sent emails no response. I have called but no one ever answers the phone, I just sit on Hold for hours! Delta has a Hub here, I guess I will just fly them. Steve read more

How come I can't give negative stars! My flight got delayed by a day and I was stuck in the airport for 10 hours also they lost my bag which took us another three hours to get it back my dad had to stand in a line for two hours then talk to someone for five just so we could get another airplane no now I'm at some airport hotel I'm sad I was supposed to get to meet my family I haven't seen for years read more

Not sure I like their Group 1-9 Boarding process but it seems to go or flow fairly well.

The rudest airline I've ever been on not only was the flight attendant rude but so was the whole team will not be a repeat customer . SO RUDE read more

If you wish to sit in a stationary plane for over an hour because of "de-icing" which should have already been prepped BEFORE takeoff, then miss your next flight because of this lack of professionalism, you can count on American Airlines to give you a slip of paper as a coupon for a hotel room which you now have to book. If they talk to you without being aggressive consider yourself lucky! I was astounded that all the countless horrible garbage reviews written against AA were not only 100% right, they were under reacting. I was impressed at how utterly perfect the customer service matched the terrible disgusting quality of service as the airline itself. 1/10 read more

This is my first time flying American Airlines. It's the worst. 6 hour delay, and we got somebody calling there self mr.safety I regret flying with you!!!!!!!! DELTA IS BETTER! I never wanted to even fly with you in the first place but I was forced, and I bet everyone at this airport regrets even thinking to fly with you. I bet you will be shut down in the next 5 seconds. read more

The AA2688 and AA2041 has the worst flight attendant. Rude and not helpful at all. The whole experience was so bad

I was booked on a flight from Minneapolis to Washington Regan airport on Thursday, August 2nd. Unfortunately, my flight was delayed at least 4 times and later cancelled. America Airlines immediately booked my next flight. While in the line, another employee approached all passengers in the line to give information regarding our checked baggage. In addition, I received helpful information about a neighborhood hotel. Kudos to American Airlines for their excellent customer service! read more

Talked us into a credit card for rewards. That one is on us. Can we use all these rewards we've earned without paying hundreds or even thousands of dollars? No. Don't get a credit card with them. Went to book a flight. Only offered seats by windows for paying an extra $95/pp. wouldn't allow seat selection without paying. I found a better flight with shorter layovers that also let me select seats for free through a different airline. read more

Unless this company does some major changing - I would have a hard time rating it any higher then a 1 star - but it's a solid one star! If you are lucky enough to get a previous US Airlines employee you might do well, but the American employees seem a bit on the SNOB side of things! read more

Customer service with a stick up their @$$! Ask a question and get an obscure short cold answer. If you didn't understand you get a stern look like, your an idiot, didn't you understand me? With the same obscure short answer. It's a shame how one employee can give a person the wrong impression of the company they represent. I've used American Airlines and will again, but dislike moments like this one. read more

American Airlines - Customer service with a stick up the @$$! - Airlines Near Me - Saint Paul, Minnesota

Just a couple gates in MSP for my preferred airline - American. I'm normally not a fan of small commuter planes, but the new ones are actually nice. Now if they could only be equipped with power outlets and wifi for my laptop & iPhone! I haven't experienced any delays here, and the gate staff as well as the plane crews I've had have all been very professional and pleasant to deal with. American - more flights in and out of MSP as well as my hometown of STL would be most welcome! read more

Flight got delayed until connection was ruined. No other options today. Cancelled flight. Had to wait over an hour to get my bag back.....after over an hour wait they told me my bag went with the flight. So much for airline security. Now they will have to send it back ... ....the frustration mounts...my bag also made its connection all the way to destination. I got my bag back after 2 days. ....more frustration....now I get a charge for my bag and I have to go online to request a refund. read more

I would give a 0 star if I could... Worst experience ever and horrible customer service. The problem started on Sunday, February 14th. We were supposed to fly in through Dallas TX but weather conditions canceled our flight until Monday February 15th. Our flight was going through Charlotte NC, on Monday leading to cancellation due to weather delay and no connection to MSP. We talked to the gate agent to help us book the first available flight which was Thursday February 18th, leaving ECP at 2:43pm, layover in Charlotte and would get to MSP around 10:18pm said he confirmed it and everything the same locator number. On Thursday February 18th, we got to the airport and our locator number wasn't in the system. Instead of being home, we had to stay overnight in Charlotte on Thursday, buy a hotel and miss work on Friday. All of this is due to agent error on Monday. I understand weather conditions Sunday-Wednesday, your employee made an error. I expect to be compensated for Friday's miss of work and the fee of our hotel on Thursday night. I did contact with American Airlines. They did not go anything instead of a voucher.. They do NOT care about the customers. I'm never flying though American EVER AGAIN. Plus make it super hard to get ahold of. Just awful. read more

I am a Platinum Pro and had to spend at least $9k and fly 75k miles. The benefits I get are all vapor. Yes they offer free first class upgrades within the US but you'll never get it. Yes it's free to stand by for another flight but it's never available. Yes you give up 25k miles to upgrade to first internationally. Really does not matter if you won't get it anyway. I got more fringe benefits for flying less as a silver medallion flyer with delta. If you're a business traveler, skip American. You'll get more with Delta or even Sun Country. I should have stuck to delta. read more

Recently, I used American Airlines to fly from Minneapolis to Austin. My morning started out terrible by waking up late and forgetting my printed tickets at home. When I got there, I must have looked extremely stressed out because an American Airlines employee approached me and asked if he could print my ticket for me. While assisting me, I explained my morning and worries about missing my flight, then my connecting flight in Dallas. The American Airlines employee did everything he could and helped me reach my gate just in time! I will be forever grateful to him! Then, on my returning trip. after my flight being delayed 3 times they made all the passengers exit the plane because it was broken and could not be used. Many passengers were upset (but hey, better to be a little late than fly on a broken plane, right? and of course it's going to take a while to board another plane, it's not like they just have extra ones lying around!) but the flight attendants handled it perfectly! They were all so respectful and patient. When we got on the new place, we were in the air within minutes! This is the first time I've traveled with American Airlines in a very long time and was very pleased! read more

I have used American Airlines about 4 times in the last three months and each time there was an issue that delayed my flight. This past time it has delayed my travels so much that I will be stuck for a night at a between location and according to the help desk they don't do hotel vouchers, but they do have a discount which is $123 for a night. In addition to that I had a smaller flight scheduled for today which I will now miss. Since it was with an airline not associated with American I might as well have thrown my money away. My advice for those who wish to fly with American airlines is to only do so if you really don't need to get to your location at a convienent time and wish to spend your entire day in the airport. That's why you scheduled a flight for 6am and have been awake since 3am right? To live at the airport and then to not be compensated for all the trouble they've put you through and the money you've wasted. read more

I am writing what all I wanted to put in my complaint email, but you limited me to only 2,000 characters on your website. Hopefully this whole story will find its way to you. My complaint started last Wed June 19th. I needed to change my flight to come up earlier to Mn to attend a funeral. I had previously chosen to fly up Sun 6-23 and return wed 6-26. I was attending one funeral and then found out that I would need to attend another. Upon researching this I found out that it was $377 to change my flight. So I figured that it was less expensive and easier to just buy a one-way plane ticket. So this is what I did. I tried to cancel one leg of my roundtrip airfare and was unable to do so without having to cancel my entire roundtrip reservation and to pay for another flight and flight change fee of $377. So I thought I would eat the cost of the first leg of my roundtrip and I would still fly back on the Wed 6-26 flight. Guess what I was shocked and stunned to find out today when I went to check into my flight for tomorrow morning!? My entire flight reservation had been cancelled when I didn't show up for my flight on Sunday. I was never notified by anyone with American that my flight reservation had been cancelled. But here is where things get great! I called into American to find out why I was unable to find my flight reservations on the app. I sat on hold for 10 minutes before Dawn came on the line. I explained my situation to her and she notified me of what had happened. I asked her what they were able to do for me, because I was never aware that the airline would cancel my ENTIRE flight reservation since I didn't show for the first flight and I was never notified. She put me back on hold to look at this, I waited 20 minutes for her only to come back and tell me to go to a website that describes why my flight was canceled. I asked her at this time what she was able to do for me and if she is unable to assist me that I would like to speak with her supervisor. Simon the supervisor gets on the phone and we discuss the exact same thing. I ask him what resolution he has for me. His reply was for me to buy a new one-way ticket. I told him that this was not a resolution to my problem, but an option. At this point he argues with me that he has provided me with a resolution. I replied with your resolution for me is to spend another $198 for me to get home? This is not a resolution, but an option for me. He had an attitude and was a smartass the entire time we were on the phone. I heard laughing the entire time in the background while I was on the phone with him. Your customer service manager offered no service and I am out another $198 to get home. So lets do the math real quick on how much it cost me to attend 2 family funerals, because of the way your system and customer service is setup. 1st roundtip flights -$312.60 1 One-Way flight - $190.29 and the next One-Way flight - $198 Plus 2 seat reservation fees - $72 for a total of - $772.89. I am not upset primarily about the cost for this trip, but more for the lack of empathy I have received through this whole ordeal. I have been an AAdvantage member for at least 5 years and I will NEVER fly with American again. I have a trip booked with American at the end of next month and I will be canceling this reservaion no matter what the cost to fly with an airline that cares about their customer service and brand name. read more

American Airlines buckles and dimes a traveler to death but once they have your money they can care less about you. I checked into my flight the evening prior to departure and planning to have a bag to check, I paid the luggage fee. At the time of departure I did not have a bag to check, due to lost luggage on another flight, but they refused to provide a refund for the luggage fee. I will pay double if required if I never have to fly American again. With the volatility if the airline business, I look forward to their imminate end as a business. read more

Incredibly rude desk attendant. Arrived at the gate 1 hour before departure and at the gate when boarding started then went to use the bathroom just before boarding... Came back to board the plane and they closed the gate. Asked the attendant if we can board and he prints out the policy and circles the plane departure time which then says gates close 15 min before. He then asks us what time did you get here? (We tried to board at 10:01 but actually arrived at the gate at 9:15. So 14 minutes prior to departure) He then says "well you do the math." Obviously that was our fault for being 1 minute late due to using the restroom, but the plane was still at the terminal and easily ready to board. We expressed our displeasure and he walked away from us and said that is policy. We understand that we were late by a minute but you would think a reasonable customer service agent would accommodate an emergency restroom need. From talking to other agents of different airlines they claim they would be willing to accommodate, but not American Airlines. read more

Was forced to check-in my carry-on because they claimed that all the been space was full. When I got on the plane, there was plenty of been space for additional luggage. I have an expensive carry-on bag and I don't like to check it in because they throw your stuff around like trash. Not happy about being lied to. If there was no space for my bag, that's understand but there was room available. Get your crap together American Airlines. read more

American Airlines has the worst customer service I have ever experienced from any company. If I could give them negative stars I would. Not only was my travel experience terrible but they screwed me, a college athlete on the way to the national championship tournament, out of over $700 by promising to reimburse a rental car after canceling my flight and then not following through. They have not even refunded the flight they canceled that I never took. I will never fly with them again. If I were you, I wouldn't either. read more

Horrible experience. If I could give zero stars I would but it won't let me. Flight was supposed to take off 12/30 at 4:30 pm. Flight kept getting delayed because they "didn't have flight attendants scheduled for a full flight". First problematic thing was that the flight was completely booked during a pandemic.. so full that we needed to check carry ons because they didn't have the room. It was delayed about 3 times all the way to 6 until they canceled it. We go an email that we would not be able to fly until FRIDAY 1/1. This is completely unacceptable. No one at the kiosk was able to help us and there was a long line that wasn't moving with frustrated travelers. The women at the kiosk were not helpful said there were "no other flights available" and there was nothing they could do. We went on the app ourselves and found a delta flight at 8 and the American people wouldn't transfer our bags so we had to go to baggage claim, recheck bags, go back through security, and run to the new terminal. A complete nightmare. read more

Angry Gate Attendant verbally abuse my wife and I and threaten to kick us off our flight. We were walking down the boarding ramp to our plane. One of the attendants yelled down the ramp we waited for her approach us. She stay yelling at both us stated we had 1 to many carry onAs I tried to apologize and state it was not intentional and that we desire to be fully compliant with all rules. She took this as defiance and threatened to kick us off our flight. She went to grab my wife's luggage out of her hand and my wife who struggled with anxiety was stud and confused by the attendants behavior. I stood in front of the attendant to protect my wife and apologize over and over stating what do we need to do. I again stated what ever we have to be compliant. I told here to check my bag to be compliant. Then she walked us all the way to our seat harassing us and whenever I responded back both agents yelled back threatening us to kick us off plane. My wife holding back the tears and me trying to find the reason why they felt there behavior was necessary. The passenger behind us that works for American Airlines stated that she is embarrassed by their actions. read more

THIS IS BY FAR THE WORST FLIGHT SERVICE IN MINNESOTA. American air service may be cheap but terrible service! The workers are shitty and can't follow the rules of respecting a customers item luggage. They threw away my valuable items WITHOUT MY CONSENT OF GOING IN MY LUGGAGE. I AM STILL CURRENTLY FINDING A WAY TO FIX THIS ISSUE. By far though, I recommend everyone to not take American Airlines. They are cheap. They don't care about your luggage and will invade your items with no consent. A women literally had her luggage opened and searched in without her consent and never found the worker who caused it. Seriously, American Airlines at Minnesota I hate them with a passion. I hope all the workers get fired. And hire people who actually quality your need read more

I flew into MSP for 1 Night back into October. Flight was a little delayed coming into there but on my Trip Home back to Bama I was treated well by the Agents. I asked if the Plane had any Screens & Plug in Outlets for my Phone. I told here that I forgot my Headphones & that if she knew where in the Terminal I could buy some she got me some EAR BUDS for Free. I'm definitely flying American Again. read more

An absolutely horrible experience! My father was supposed to fly from MSP to SEA via Phoenix today at 1030am. After keeping the plane of the tarmac for OVER 2 HOURS, they allowed passengers to leave the plane to stretch. It is currently 815pm in Minneapolis and he has yet to leave the airport. AA has done nothing to accommodate this issue and continues to bump his flight. Unacceptable! They have booked a new flight with 30 fewer seats leaving some passengers stranded. The airline has been very unprofessional and the customer service has been horrendous! I will be avoiding American Airlines at all costs. read more

The flight was canceled without inform or even 1 penny.several passengers had to be do sth to surviver in 2 nights to wait for next flight.Sham on them. read more