This high-tech, glitzy, iPad-overrun restaurant at the end of Delta's Concourse G at the MSP Airport isn't quite ready for prime time. My Visa receipt says Vero, but I don't know if this is where my wife and I bought sandwiches to take on our Delta MSP to SFO flight.
The iPads need a menu icon. It took me a minute or so to figure out that I needed to input my destination in order to view the menu. Then I had to scroll up and down to find what I wanted, the menu didn't list what came with a sandwich. I had to pay by credit card when I ordered (no cash accepted), and enter a gratuity BEFORE I met the waitperson, and before I knew whether his or her level of service merited a big tip, a small one, or perhaps none at all.
The ordering process was counterintuitive: the waitperson when he appeared didn't know much about the menu items, brought my wine in a plastic cup (I ordered the sandwich to go, not the wine). Apparently the iPad (on which our waitperson entered our order) couldn't figure that out. I ordered and paid for a glass and a half of wine, but it didn't look as though that's what I received.
The food wasn't that spectacular (the chipotle mustard on my ham and cheese sandwich was way too spicy and flavorless); my wife's veggie sandwich was slightly better.
The table-mounted iPads, which face each customer, cycle ads, which annoyed me, so I laid the two iPads on my table face down.
Ambiance: garish light. This place isn't relaxing, or even inviting. But, it was all that was available.
I'd rather relax in a nice sit down airport restaurant that has knowledgeable waitstaff, and pleasant, subdued ambiance.
One star for a high tech concept, which everybody seems to rave about, but which I found lacking in personality, charm, and convenience. read more