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Sun Country Airlines

1.9 (784 reviews)

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Cheryl A.

A horrible Gate experience traveling from Las Vegas to Minneapolis. The gate agent would not put me with my minor child, and then when I questioned her, she proceeded to check my luggage, wouldn't let me get on the plane, and harassed me about the size of my carry-on. All of this happened while my minor child had already boarded the plane. I asked her for her name, and she wrote down this, but refused to give me her name verbally. I've flown suncountry for 15 years, I will never be back. In addition, there was a minor child sitting in our area, and the flight attendant told her she didn't need to wear a mask because she was cute. Interesting that they pick and choose who they harass. On my flight from Minneapolis to Las Vegas, the vomit bag was full from the previous flight. Nobody seem to care. We just had to leave it there. Because we didn't want to touch it.

This is the artwork in the forward cabin aboard the newly-christened Lake Bemidji!

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7 months ago

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10 months ago

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7 months ago

They nickel and dime you. Snacks are way too expensive. Firm seats. The airline is cheap for a reason. A bag of candy is like $8-10.

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9 months ago

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5 years ago

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8 years ago

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Stephanie L.

You sure made our day Debra! We hope to see you soon!!!

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1 year ago

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4 years ago

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4 years ago

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7 years ago

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9 years ago

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Stephanie L.

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8 years ago

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7 years ago

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2 years ago

this sucked all I heard was constant crying from other people's kids. (ALSO ABSOLUTELY NO LEG ROOM)

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3 years ago

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3 years ago

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3 years ago

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5 years ago

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8 years ago

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Stephanie L.

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8 years ago

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7 years ago

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Ask the Community - Sun Country Airlines

Sun country airlines row 3C is that premium or 1st class and is there someone sitting between me and 3A the window? It shows that there is not a seat there. but I'm not sure never flew on this airline before. LAS to SJD nonstop

Hey everyone. Are all bags charged for whether it be carry on or to be stored away?

When we traveled in September, checked bags were $20 (prepaid) but carry ons were $30. When I went to print my boarding pass, they changed the carry on price to $15. Doesn't make sense--

Could I bring a backpack for my one personal item?

2019 policy updated not for the better. Only 1 personal item allowed free of charge, must read policy for size/type restrictions. Basically only a small backpack or briefcase meets the size restrictions. Carryon now cost and the price depends on… Read more

We are flying to Cancun in April 2018. I am confused on the size of the carry on we can bring. Our carry ons are the ones on wheels we purchased at Wal Mart. Sizes are 25x16x9 and 24x16x11.4. Are these ok to fit on the overhead compartment? Thanks

The 24x16x11 is gonna be a little too big.

Does Sun Country offer First Class on all of their flights for an additionsl $100.00?

No it vary slightly depending on the demand. Example Tues and wed. Can go around 90...where a Friday can go for 150...but I rarely ever see it more or less.

View All 6 Questions

Review Highlights - Sun Country Airlines

this wasn't done at MSP ticket counter......(thus the re-check on the plane at MSP), GEEZ, really!

Mentioned in 102 reviews

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Delta Air Lines - Delta Air Lines new concourse renovation at MSP (G Concourse).

Delta Air Lines

(428 reviews)

The Delta Terminal at Minneapolis St Paul (MSP) is undergoing renovation and improvements. It is…read morealready looking very nice with plenty of space and lots of seating options - plus dining options/quick service food options/sundries and snack/drink options aplenty. The service was excellent and to the point (took care of business with no frills).

After starting a trip on Delta at the Minneapolis-St. Paul International Airport (MSP), I received…read morea survey request from Erik Snell, Delta's Chief Customer Experience Officer. Below is my reply: Dear Erik, How delightful to receive your invitation to bask in Delta's world-class customer experience! Allow me to extend a reciprocal invite: you and your C-suite cohorts should grace us with your presence in MSP's departure area. Come witness the utter chaos and confusion your loyal, paying customers endure amid the byzantine "self-serve" check-in and baggage drop-off labyrinth. It's positively exhilarating - like a real-life escape room, but with lost luggage as the prize. To truly empathize, might I suggest you and your executive team generously trim your pay packages by a tiny fraction? The savings could fund a few more front-line workers to guide the bewildered masses through this so-called process. Or better yet, contract with an organization that actually has a track record of herding hundreds - nay, thousands - of paying customers through an organized, understandable check-in system. You know, one where people don't wander aimlessly amid hordes of fellow travelers, deciphering what to do first, second, and third before the always-fun TSA lines (bless their defined queues). It is quite apparent that Delta's business model is to maximize profits at the expense of its customers - the very source of its revenue. What other explanation can there be for obscenely high ticket prices, 12 different seating price structures, and a choice of highly-processed junk food "snacks" on a five-hour international flight? Eagerly awaiting your visit,

American Airlines - American Airlines operations at PHX.

American Airlines

(60 reviews)

I have flown with American Airlines several times over the course of my life…read more I started out doing flights with US Airways from Minneapolis and connecting somewhere else in Phoenix, and when US Airways and American Airlines merged in 2016 I continued with American, though Delta Air Lines is usually my first choice due to me living in one of their fortress hubs. All of my experience with AA has been good, all the employees have been kind, and easy to work with. Flights have had very minimal delays, no one was rude, not once was I left stranded. AA gets kind of a bad rap in the industry, but I feel they actually are quite good. My one little dislike about them is service. For instance, I've gone transpacific on all three major US carriers, Delta, American, and United. I can't remember the United one as well as that was over 10 years ago, but on Delta, they came around with drinks and snacks every hour on the five hour flight from LAX to Kahului (OGG). I did a flight from Phoenix to Kahului with AA, and they came around once for the six hour segment. Even on shorter flights, Delta will come around 2 to 3 times, but AA it's all just once. Also the crew sort of "disappear" on AA after service. They head off the the galley with the curtains shut and you never see them till the arrival preparations. However, all of them have been friendly, and I was able to have many meaningful conversations with employees across the board on AA. All of them are highly skilled and knowledgeable. I've even had good customer service regarding booking issues! I am delighted to fly with American Airlines anytime I can. I find that they also tend to have better fares than most other airlines, especially even operating out of airports that are not their hubs. AA is an amazing airline, and I am fortunate to fly with them.

One of the worst experiences in a long time. I generally only fly using Delta because I have always…read morehad great customer support and have generally, 95% of the time, had a great experience. This time to save 1 hour of time we decided to take American. After the shitshow from American Airlines, we missed our flight. Americant Airlines is unbelievable. We arrived at the airport, and the baggage tag printer indicated that we could not print our baggage tag, so we were instructed to wait in line. Turns out the line was the wrong line so then we were told to wait in another line. The line was slow as molasses. One lady said she was in line just to get a baggage tag for over 1 hour and 30 min. We waited about the same amount of time, and we missed our flight. In that amount of time, they helped less than 15 people print baggage tags. How can you be so slow? Well, the lady was like, " Next time come 3 to 4 hours before. Also, TSA times were like 10 minutes, and they were cranking out hundreds of people. They then offered us a new flight that arrived in Savannah at 10pm I was like he'll no. I was like, I'm not going to lose a day because you all told us to stand in a lane, then move to another lane, and miss our flight. The old lady was like, " No refunds and so we took it and sat down, and I made some calls. So I made some calls and managed to get my trip credits that are useless because I refuse to fly with this airline again and booked a Delta flight and a Delta flight, and we ended up 1 hour later than our normal time. The sad part is we had to check luggage and had 1 hour 30 minutes till boarding, and the Delta line was from Delta all the way to American Airlines. Like 500 people vs Americans 30 people that took 1h 30m. We were at the end of the Delta line and in 37 minutes we were able to go through and drop off our bags and go through TSA. Now tell me where the problem is. Also, to point out, American had one person doing bag printing for regular people in America, 1 person doing it for first class, and occasionally helping, and a bunch of other people sitting around doing nothing, waiting for the 1 person to print off luggage tags because their systems kept failing or were not working. You would think any terminal should be able to print but not just one. Just as everyone is saying online, the customer service is a joke. We were not the only people who missed our flights because of the line confusion and people sitting around, and their response was basically spend your whole day at the airport because it's the holidays. While other airlines like Delta seem to be cranking out hundreds in less than an hour. The least American can do is give me my money back not no flight credit to leave me stranded again or to get mistreated or get me late to my location. #americanairlines #deltaairlines

Alaska Airlines - E gates

Alaska Airlines

(15 reviews)

I recently took Alaska Airlines from Minneapolis Minnesota to Medford Oregon. When I booked, it…read morelooked like I had a 6 hour layover in Seattle. I was flying out to pick up a new puppy and wasn't sure how to go about all this. I called ahead of time to ask. I was pleasantly surprised to so quickly get in touch with such a pleasant customer service agent! She completely, cheerfully, and carefully explained how long it takes to get from the arrival terminal to the departure terminal. Also, how to take care of the puppy along the way. THE FLIGHT - more importantly, I felt safe at all times! The attendants helped me by giving me the extra time to get settled that I needed. Seats were big enough that I did NOT feel like the cream in an Oreo! One leg of my journey was a commuter plane so a roller bag carry on was a bit big. But everyone expected it. The attendants knew how to help me sort out a couple items so we got it to work quickly and easily. My go to airline if they go to where I need.

I have been a loyal Alaska Airlines customer for years and even have their credit card. Part of…read morethe benefits of having the credit card is a yearly companion fair for 100.00. I recently broke my neck and had to cancel and upcoming trip to Hawaii. I had used the companion fair for my husband's ticket. Since I am in a neck brace, I had to cancel the trip, but I want to go in a few months once I am healed. To my surprise when I cancelled my ticket, I do not get the companion ticket back! I spoke to 2 people on the phone that kept saying I had used it already! But I didn't use it I cancelled the trip! I will use any miles I have with them and cancel my card and never fly them again. I have been very loyal even when a plane door popped off planes in my hometown. This is a poor excuse for customer service and really kicking someone while they are down.

Sun Country Airlines - Damage caused by airline company

Sun Country Airlines

(374 reviews)

It's first time I've flown in several years. I don't appreciate all the hidden fees: seat,…read moreoverhead, checked bag, priority boarding. The ticket agent that checked me in chastised me for not using the kiosk to print my own bag tag and printed it for me only after I said it had been a while since I'd flown I didn't know about the kiosks. She was unnecessarily rude. The flight didn't leave on time because they had to play musical chairs for some strange reason between several passengers, which made no sense to me, and was uncomfortable to witness.

**Need for 24/7 quick help *call Sun Country Airlines* at +1(866) 558~39.06 *phone number. They can…read morehelp with booking management customer suport or flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $14O for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

Sun Country Airlines - airlines - Updated May 2026

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