I flew Delta from MCO to Iceland with a half day layover in Minneapolis…read more Delta always does a good job with making things right and making sure flight plans get fixed. My original flight was cancelled, but I was rebooked pretty easily to this one.

To be fair, my checki-in and security process was streamlined today by the fact that I had no…read moreluggage to check and I checked in online, plus I have TSA precheck. So from the moment my friend dropped me off at the curb in front of terminal 1 at MSP at 6:53 this morning, to getting through security, took less than 5 minutes. The main shopping and food court area looked new and modern with a decent selection of places to eat, and several areas with comfier seating options if you have a longer layover. MSP airport is still going through some renovations, but mainly in the long hallways towards G gates. The gate area was quite nice with lots of seating with seat-side outlets to recharge your phone or laptop.

Sun Country Airlines - Consistently Reliable and Truly Minnesotan!…read more As a native Minnesotan now living in San Diego, Sun Country has always been my go-to airline. In the beginning, I chose them because they offered a convenient direct flight home. Something every parent traveling with a baby truly appreciates. Over the years, that one baby turned into two (now 12 and 9!), and every summer, our family flies to Minnesota on Sun Country as a yearly tradition. This year, an unexpected family medical event required me to travel sooner than planned. I called in to make changes to my ticket, and while Miss Heidy wasn't able to waive the fare difference, however she went above and beyond to help. She patiently walked me through options, including combining our family's Sun Country rewards points to make the new ticket more affordable. That level of understanding and customer care means so much. Especially during stressful times. Thank you, Sun Country (and Miss Heiydi!), for continuing to make travel between my two homes a little easier and a lot more personal.

Would give 0 stars if I could…read more Extremely negative experience with delays, staff not present at gates, gates not even being marked with the correct airline, not updating departure time after multiple delays.

Really nice airport! I love that they had Joe &the juice inside the airport. It was perfect for my…read morelayover. Although my flight kept getting pushed to a later time, the customer service I received at the two delta terminals were good. Both agents were so helpful and listened to my concerns. I was able to get rebooked on another flight after my original flight was continuously delayed. There are so many great restaurants in this airport. They even had a Prince memorabilia store (of course they did. It's his hometown). They also had a few lounges that also offered day passes. They even had a PGA lounge for all the gold players. The airport is currently undergoing construction in the delta terminal. This did not interfere with anything during my time at the airport. If you have a layover or visiting Minneapolis you will not be disappointed with this airport.

I like this airport it's pretty spread out and Delta operates out of terminal 1. Plenty of food and…read morespots to relax so you don't feel congested with people surrounding you! Introverts dream! People here mind their business and I've been lucky and had my connecting flight literally the next gate over (godly thank you delta)

I purchased flights and was unable to receive a refund on a small portion of my flights even though…read moreit was within an hour of me purchasing. It was not eligible for their 24 hour refundable flight options. I was in contact with Marco and he was polite, however had no solution to help me whatsoever. Highly disappointed. I always fly Delta and the one time I am flying Sun Country it is already a negative experience.

I actually had a great experience with sun country. I've been seeing a lot of negative reviews so I…read morewas worried but we had a very smooth experience. They were so efficient and on time. Everything went well.

New experience Super long delay…read more Bad staff Jet blue has been my new airline of choice

So, my flight got delayed this morning because of an issue with the internal battery that warms up…read morethe plane. That means some maintenance person checked it off their checklist without actually checking to see if the battery was operational. First, they were going to replace the battery, and then they decided to fly a plane from Newark to replace this one. It results in what they say will be a four hour delay, but the other passengers and I are guessing it will be closer to five hours. I haven't flown Spirit for years. And now I remember that incidents like this are why I don't fly Spirit. What a poor excuse for an airline.

This review especially goes out to the gate agents at MSP. They are super friendly and courteous…read more Their announcements for flights are clear and articulate. I witnessed them assisting passengers who needed extra time, needed some clarification, and parents with strollers. This was my second flight with the new boarding process/assigned seats and I felt it went well. No more fakers needing extra time.

Southwest Airlines Flight 2973 from Minneapolis Saint Paul Airport (MSP) to Saint Louis Lambert…read moreAirport (STL), departed at 7:55 A.M, landed at 9:30 A.M. (no delays) The cabin crew were so nice and the main one was so funny! Free complimentary drinks and a graham cracker snack were handed out. Legroom was very solid, the seat was very comfortable. The plane was very clean. All of this costed just over $300 round trip (2 people). Southwest Airlines Flight 2237 from Saint Louis Lambert Airport (STL) to Minneapolis Saint Paul Airport (MSP), departed at 2:45 P.M, landed at 4:10 PM. (30 min delay)

Went on a Greek cruise with Carrousel and we didn't have to think about anything except what time…read moreit was. Carrousel took care of everything! All reservations, all transportation, all tips, all excursions it was just amazing! I keep an eye on their tours because I am going on another one soon!

I cannot say enough good things about Carrousel Travel, the staff and our agent, Tricia…read more First off, they were all so welcoming. Since our initial meeting with Tricia, it became clear to us that the amount of knowledge she has in her field was beyond our expectations. Also, she was very open and responsive to our many conversations & meetings. Including our price point. I'm very thankful and would highly recommend Carrousel Travel.

So many parts of AA to love and to hate. See customer service below…read more Staff is usually good: 4/5 Pilots also: 5/5 Prices: 3/5 Loyalty program: 3/5 Customer service: 5/5 I recently had a flight redirect and stayed in an adjacent airport for an additional night. AA paid for the hotel and breakfast, and gave a generous amount of loyalty points for the trouble. WiFi: 5/5 Entertainment:4/5 Airports served: 4/5 On-time %: 3/5 Which is the best of United (2/5) and Delta (2/5). I have overall been pleased with seating upgrades and boarding group number as of late, and I will continue to use AA in the near term.

American Airlines has achieved something most companies only dream of: perfect consistency. Every…read moresingle flight I've booked has been delayed. Not most, every one. At this point I don't check the departure board, I check whether the sun still rises in the east, because both are equally certain and only one is on time. I paid extra for the "premium" route, assuming premium meant something, like leaving when the ticket says. Turns out it's just a surcharge for being delayed in a nicer font. In this life only three things are guaranteed: death, taxes, and my AA flight sitting on the tarmac while someone apologizes into a microphone. A special mention for Paul at MSP Terminal 1, who met my calm concerns with a level of sass that deserves its own frequent flyer program. Customer service is supposed to de-escalate - you escalated. With flair. Two stars for the sheer reliability of the unreliability -- minus the rest for Paul, the delays, and the audacity of the word "premium." I'll fly them again, of course. Not by choice. I've just lost all faith that any other outcome exists.

My wife and I were on flight 1966 from LAS to MSP IN which the front and rear flaps had…read moremalfunctioned and the captain and crew had to make emergency landing procedures. They were very professional, calm cool and collected that put the passengers at east during this stressful time. On a personal note....my wife was a flight attendant for over 5 years with a different airline. We were the only ones sitting in the exit row seats. Prior to takeoff my wife informed the lead FA during her exit row briefing that she was an ex crew member. Needless to say, when the crew informed the passengers that there was a malfunction with the flaps, that same FA went to my wife to inform her that she may need her assistance. She was calm, knowledgeable and made me even feel at ease even tho my wife had already brief me what to do in an emergency evacuation since we were sitting in an ex row. My wife was so impressed how the captain responded to mechanical issue and how the flight crew in the back handled the passengers that she said she would go back into the airline industry in a heartbeat and work for Frontier just simply because of how professional they were during this stressful time. She then told the passengers around us to say thank you and make sure they give the captain a hug when they deplane:) My wife did just that and the passengers behind all said thank you to the crew while deplaning. After all of that, I can still say that this was the best flight I have taken in very long time, and we travel a lot! P.S. This was our first time flying on Frontier and is looking forward to our next flight with them:)

Extremely disappointing experience with Frontier Airlines at MSP Airport on June 20, 2026…read more I went to the ticket counter specifically to purchase tickets in person after confirming on Frontier's website that airport ticket purchases are allowed. I even brought my 65-year-old mother with me for this purpose. To our surprise, the agents refused to sell us tickets and claimed that they had stopped doing so within the last week due to concerns involving sex trafficking. We were also told that agents have the right to refuse ticket sales. No specific reason was given for denying us service, and neither of us was doing anything suspicious. What makes this especially frustrating is that Frontier's own website clearly states that tickets can be purchased at the airport. If the policy has changed, the company should update its website instead of forcing customers to make unnecessary trips and then providing contradictory explanations. Customers deserve clear, consistent policies and respectful treatment. Unfortunately, that was not my experience at MSP.