I reached out to this business at 18556689025 for assistance. The call was answered in a timely…read moremanner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at +1 888347(2286) The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Sun Country Airlines - Consistently Reliable and Truly Minnesotan!…read more As a native Minnesotan now living in San Diego, Sun Country has always been my go-to airline. In the beginning, I chose them because they offered a convenient direct flight home. Something every parent traveling with a baby truly appreciates. Over the years, that one baby turned into two (now 12 and 9!), and every summer, our family flies to Minnesota on Sun Country as a yearly tradition. This year, an unexpected family medical event required me to travel sooner than planned. I called in to make changes to my ticket, and while Miss Heidy wasn't able to waive the fare difference, however she went above and beyond to help. She patiently walked me through options, including combining our family's Sun Country rewards points to make the new ticket more affordable. That level of understanding and customer care means so much. Especially during stressful times. Thank you, Sun Country (and Miss Heiydi!), for continuing to make travel between my two homes a little easier and a lot more personal.

Would give 0 stars if I could…read more Extremely negative experience with delays, staff not present at gates, gates not even being marked with the correct airline, not updating departure time after multiple delays.

This airport is huge!! If you can't make it to the mall of…read moreAmerica, just hanging out at the airport is enough! The airport is massive with plenty of shopping and food court options. I walked around a bit before going to the mall, it was fun!

As a frequent traveler, I really appreciate MSP. I have been here many times for both work and…read moreleisure travel. I've always said that this is one of the best airports to be in if your flight is delayed or cancelled. There are many restaurant options, from fast food and casual dine to nicer sit down restaurants. Shopping options abound! Everything from Minnesota themed shops to bookstores. There is a quiet seating area available, which is perfect if you need to make phone calls. Or maybe take advantage of it if you are just tired of noise and chaos. One of my favorite things about this airport is the easy availability of the golf carts for transportation. Whether you just have a short connection, or are traveling with a mobility challenged individual, these golf carts are incredibly helpful. The distances in this airport from one gate to another can be significant, and the gate agents can page a golf cart for you. The golf cart drivers are super helpful and friendly. They handle luggage with ease and are very knowledgeable about the airport.

I needed assistance and decided to call this business at +1 855.265 (30.23) The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

The Sun Country Airlines customer service number is 1 (855) 526-0099TM or 1 866-346-(50.14)tm. This…read morenumber is available 24*7* for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A Fresh Standard for Global Travel** Business class introduced an approach to travel where every experience was carefully crafted to deliver confidence, efficiency, and lasting satisfaction. Rather than focusing solely on the destination, every phase of the journey became an opportunity to experience premium service, refined surroundings, and seamless coordination. From the first travel arrangement to the final arrival, every detail contributed to a journey that felt both effortless and rewarding. **Where Every Departure Feels Effortless** The beginning of every trip set the tone for everything that followed. Business class simplified travel through organized itineraries, flexible planning options, and premium airport assistance that removed unnecessary complexity. Travelers enjoyed a calm and efficient departure process, allowing them to concentrate on the purpose of their journey while every logistical detail was handled with precision. **Designed Around Comfort, Inspired by Innovation** The cabin reflected a modern interpretation of premium aviation where thoughtful design met practical functionality. Spacious surroundings, elegant finishes, intuitive technology, and carefully planned amenities created an environment that supported every travel preference. Whether enjoying uninterrupted relaxation, staying connected with work, or appreciating the peaceful atmosphere, passengers experienced a setting built for today's traveler. **Service That Creates Meaningful Experiences** Exceptional hospitality transformed routine moments into memorable highlights. Carefully presented dining, premium refreshments, personalized amenities, and engaging entertainment enriched every stage of the flight. Dedicated cabin professionals provided attentive and courteous service, ensuring every passenger enjoyed a welcoming environment defined by genuine care and consistent excellence. **Seamless Travel Without Boundaries** Business class extended its premium philosophy beyond the aircraft through coordinated airport services and dependable arrival assistance. Efficient baggage delivery, organized passenger support, and smooth airport transitions created a natural flow from departure to destination. Every stage was connected by the same commitment to reliability, allowing travelers to continue their journey with ease and confidence. **The Benchmark for Exceptional Flying** Business class represented a complete travel experience where innovation, comfort, and personalized service worked together in perfect harmony. It was more than an upgrade--it became a reflection of modern travel excellence. By transforming every mile into an opportunity for relaxation, productivity, and enjoyment, business class ensured that every journey remained memorable long after the destination had been reached.

So, my flight got delayed this morning because of an issue with the internal battery that warms up…read morethe plane. That means some maintenance person checked it off their checklist without actually checking to see if the battery was operational. First, they were going to replace the battery, and then they decided to fly a plane from Newark to replace this one. It results in what they say will be a four hour delay, but the other passengers and I are guessing it will be closer to five hours. I haven't flown Spirit for years. And now I remember that incidents like this are why I don't fly Spirit. What a poor excuse for an airline.

I have to say when I booked with spirit and saw the reviews on here I was very skeptical of how my…read moreexperience was going to be, but honestly it was one of the best experiences I've had with an airline lately and would highly recommend them. Their fares are very low because you have to pay al-a-cart for everything such as bags, food and drinks, ect. however the airline staff were the most friendly that I have seen in a very long time! Check-in process: you can check in on your phone and check your bag for no cost or you can print your tickets at the airport which I believe costs 10 dollars each. This was a very quick and easy process. Also for checked bags they cannot be over 40 lbs or you will get charged extra, but they have scales before you get in line that are all the same weight measurements as the one by the bag check people. Boarding: this was a very quick and easy process they called the boarding zones and we got on the plane. On the flight: the only thing bad was one of the lavatories was out of paper towels but they had water in them (someone said they didn't) the seats don't recline but I prefer this as I hate people leaning in my lap. They come through for drink and snack services the only difference is you have to pay for soft drinks and water too but they do have deal bundles where you save money which is nice. Overall I really enjoyed my experience with spirit and will fly with them again and recommend them to others.

This review especially goes out to the gate agents at MSP. They are super friendly and courteous…read more Their announcements for flights are clear and articulate. I witnessed them assisting passengers who needed extra time, needed some clarification, and parents with strollers. This was my second flight with the new boarding process/assigned seats and I felt it went well. No more fakers needing extra time.

Southwest Airlines Flight 2973 from Minneapolis Saint Paul Airport (MSP) to Saint Louis Lambert…read moreAirport (STL), departed at 7:55 A.M, landed at 9:30 A.M. (no delays) The cabin crew were so nice and the main one was so funny! Free complimentary drinks and a graham cracker snack were handed out. Legroom was very solid, the seat was very comfortable. The plane was very clean. All of this costed just over $300 round trip (2 people). Southwest Airlines Flight 2237 from Saint Louis Lambert Airport (STL) to Minneapolis Saint Paul Airport (MSP), departed at 2:45 P.M, landed at 4:10 PM. (30 min delay)

Went on a Greek cruise with Carrousel and we didn't have to think about anything except what time…read moreit was. Carrousel took care of everything! All reservations, all transportation, all tips, all excursions it was just amazing! I keep an eye on their tours because I am going on another one soon!

I cannot say enough good things about Carrousel Travel, the staff and our agent, Tricia…read more First off, they were all so welcoming. Since our initial meeting with Tricia, it became clear to us that the amount of knowledge she has in her field was beyond our expectations. Also, she was very open and responsive to our many conversations & meetings. Including our price point. I'm very thankful and would highly recommend Carrousel Travel.

So many parts of AA to love and to hate. See customer service below…read more Staff is usually good: 4/5 Pilots also: 5/5 Prices: 3/5 Loyalty program: 3/5 Customer service: 5/5 I recently had a flight redirect and stayed in an adjacent airport for an additional night. AA paid for the hotel and breakfast, and gave a generous amount of loyalty points for the trouble. WiFi: 5/5 Entertainment:4/5 Airports served: 4/5 On-time %: 3/5 Which is the best of United (2/5) and Delta (2/5). I have overall been pleased with seating upgrades and boarding group number as of late, and I will continue to use AA in the near term.

American Airlines has achieved something most companies only dream of: perfect consistency. Every…read moresingle flight I've booked has been delayed. Not most, every one. At this point I don't check the departure board, I check whether the sun still rises in the east, because both are equally certain and only one is on time. I paid extra for the "premium" route, assuming premium meant something, like leaving when the ticket says. Turns out it's just a surcharge for being delayed in a nicer font. In this life only three things are guaranteed: death, taxes, and my AA flight sitting on the tarmac while someone apologizes into a microphone. A special mention for Paul at MSP Terminal 1, who met my calm concerns with a level of sass that deserves its own frequent flyer program. Customer service is supposed to de-escalate - you escalated. With flair. Two stars for the sheer reliability of the unreliability -- minus the rest for Paul, the delays, and the audacity of the word "premium." I'll fly them again, of course. Not by choice. I've just lost all faith that any other outcome exists.

Extremely disappointing experience with Frontier Airlines at MSP Airport on June 20, 2026…read more I went to the ticket counter specifically to purchase tickets in person after confirming on Frontier's website that airport ticket purchases are allowed. I even brought my 65-year-old mother with me for this purpose. To our surprise, the agents refused to sell us tickets and claimed that they had stopped doing so within the last week due to concerns involving sex trafficking. We were also told that agents have the right to refuse ticket sales. No specific reason was given for denying us service, and neither of us was doing anything suspicious. What makes this especially frustrating is that Frontier's own website clearly states that tickets can be purchased at the airport. If the policy has changed, the company should update its website instead of forcing customers to make unnecessary trips and then providing contradictory explanations. Customers deserve clear, consistent policies and respectful treatment. Unfortunately, that was not my experience at MSP.

When my partner and I went to board our flight MSP to DEN departing at 10:15 am, on June 26th we…read morewere informed that we did not have seats. They put us in line to the ticket agent who informed us that they had downsized the plane and 20 people would be denied boarding. They handed us a card that had a QR code that simply linked to their refund info page. They also handed us a sheet titled "Notice to Passengers if Denied Boarding" This described the DOT 14 CFR 250 rule which says "If the carrier does not offer alternate transportation that is planned to arrive at the airport of the passenger's destination or first stopover less that two hours after the planned arrival time of the passenger's original flight -- over 2 hours arrival delay: 400% of one-way fare (not to exceed $2,150) After handing us these two items, the ticket agent said he could get us on a flight leaving after 10pm that evening. Seeing that we would be compensated 400% of the ticket price as that was an almost 12-hour delay, as per the notice sheet they provided us, we declined that booking and opted to find another airline flying into Denver that day. The ticket agent told us we would receive an email from Frontier within the next 24 hrs about how to process that refund. We still have not received that email as of writing this on the 30th, four days later. We booked Southwest flight leaving at 1:20 pm. Later that evening, already in Denver, around 9pm, my partner received a notification that her flight to Denver would be boarding soon from MSP. We did not request to book this flight. Concerned, she called customer service and spent about 45 minutes trying to explain the situation and cancel that flight that she never booked. Finally, she was able to get them to cancel the 10pm flight, and they told her she would be refunded. Then, when she tried to do the same for my flight, they told us that I was marked as a no-show at the airport. I explained that was impossible, as I learned I was denied boarding from the agent at the gate who scanned my boarding pass. At the gate. In person. They said I needed to call the Denver airport and get whoever marked me as a no-show to remove that from my status before they could process my refund. When I first called the number they gave me , it was Frontier ticketing service, but as I moved through the automated menu as directed, I ended up with a message saying I was eligible for a medical alert device (I'm 44) and then it hung up on me. The next time I called it went right to the medical alert message and again hung up on me. The last time I called the number simply stopped working, Later that evening I tried the Frontier customer service line again and finally reaching a supervisor after negotiations with the initial representative, I explained the situation (this time there was no mention from them of my being a no-show, so have no idea what that was about). When he learned I had the notice to passengers form (14 CFR 250), he told me he'd process my $166.98 refund for the ticket, and send me a $250 voucher, but for the additional refund, I would need to share that notice via the refund form on their customer service page That form did not work (and still doesn't as of the writing of this). The next day when I called customer service to tell them their refund form wasn't working, this person told me I was ineligible for the 400% refund because I had accepted a $250 voucher. Their supervisor told me the same thing. I explained I had not asked for that voucher and that I didn't want it, and that the only reason we opted for a more expensive ticket was because we had been told by frontier we would receive a 400% refund as per 14 CFR 250. They can have the voucher back, I never want to fly with Frontier again anyway. They insisted there was nothing they could do. As of this point, we have no means of restitution. At every turn throughout this, they gaslit us, lied (about my being a no-show, about my "accepting" a voucher), insisted there were things they couldn't do until we kept pushing (even for simply the initial refund). The numbers and websites they gave us did not work, and in the end denied us the refund that the DOT requires they provide. I assume frontier just thinks people will give up, and so they have no problem doing things like overbooking 20 passengers who they assume will just eat that loss while they get that profit without having to pay the compensation that those people deserve. I know it's very privileged to be complaining about a bad experience flying, but this is the future of our society as corporations are held less and less accountable, they'll be able to take your money and there will be nothing you can do about it.