The Delta Terminal at Minneapolis St Paul (MSP) is undergoing renovation and improvements. It is…read morealready looking very nice with plenty of space and lots of seating options - plus dining options/quick service food options/sundries and snack/drink options aplenty. The service was excellent and to the point (took care of business with no frills).

After starting a trip on Delta at the Minneapolis-St. Paul International Airport (MSP), I received…read morea survey request from Erik Snell, Delta's Chief Customer Experience Officer. Below is my reply: Dear Erik, How delightful to receive your invitation to bask in Delta's world-class customer experience! Allow me to extend a reciprocal invite: you and your C-suite cohorts should grace us with your presence in MSP's departure area. Come witness the utter chaos and confusion your loyal, paying customers endure amid the byzantine "self-serve" check-in and baggage drop-off labyrinth. It's positively exhilarating - like a real-life escape room, but with lost luggage as the prize. To truly empathize, might I suggest you and your executive team generously trim your pay packages by a tiny fraction? The savings could fund a few more front-line workers to guide the bewildered masses through this so-called process. Or better yet, contract with an organization that actually has a track record of herding hundreds - nay, thousands - of paying customers through an organized, understandable check-in system. You know, one where people don't wander aimlessly amid hordes of fellow travelers, deciphering what to do first, second, and third before the always-fun TSA lines (bless their defined queues). It is quite apparent that Delta's business model is to maximize profits at the expense of its customers - the very source of its revenue. What other explanation can there be for obscenely high ticket prices, 12 different seating price structures, and a choice of highly-processed junk food "snacks" on a five-hour international flight? Eagerly awaiting your visit,

Sun Country Airlines - Consistently Reliable and Truly Minnesotan!…read more As a native Minnesotan now living in San Diego, Sun Country has always been my go-to airline. In the beginning, I chose them because they offered a convenient direct flight home. Something every parent traveling with a baby truly appreciates. Over the years, that one baby turned into two (now 12 and 9!), and every summer, our family flies to Minnesota on Sun Country as a yearly tradition. This year, an unexpected family medical event required me to travel sooner than planned. I called in to make changes to my ticket, and while Miss Heidy wasn't able to waive the fare difference, however she went above and beyond to help. She patiently walked me through options, including combining our family's Sun Country rewards points to make the new ticket more affordable. That level of understanding and customer care means so much. Especially during stressful times. Thank you, Sun Country (and Miss Heiydi!), for continuing to make travel between my two homes a little easier and a lot more personal.

This is our go-to airline. They are efficient, affordable, and friendly. We fly to Palm Springs a…read morelot and appreciate the non-stop flight. We have also planned random trips around sales we get from Sun Country emails (Cincinnati anyone?!) we've got some killer deals: $140 round trip? Sign me up!

I wish I had a layover here because this airport had everything! Unfortunately I barely made my…read moreconnection, and was unable to shop or eat anywhere. The airport is huge and nice and one I would be happy to hang out in.

"Excuse me, will you direct me to where the Delta information desk? I need some help."…read moreDelta ticket agent, "Go to desk G-8." "Ok, ty." *Proceeded to walk from gate G-22 to G-8.* NOONE was there. It was a regular Ticket boarding area. No passengers. No agents. Absolutely no one could help me. *made the walk back to the person who was still sitting at booth* "Why did you tell me to go to gate G-8? It was completely empty. It was a regular boarding place just like this one." Surprised that I came back boarding agent, "Maybe they went to the restroom or something...." "If you are trying to help someone, please do not tell them to go to G-8. There isn't a soul down there. No information booth, nothing. At least make sure that someone is there BEFORE you send them there for help...." Straight up that lady lied to me and another Delta agent lady wasn't ready for the receipts of her lying to be shown. This was my first time in this airport. Signage and lighting were adequate but the Somalians I talked to for help lied to me to get me to leave them alone. That's a bad look for the company. Plus, I'm a nobody to them. No customer satisfaction. No supervisor to make things right and no apology. I expect nothing. But ONE thing I will do, is spend my money somewhere else and completely bypass this airport all together.

**Need for 24/7 immediate help *call * at %$+1(844) 403~34.80 %$*phone number. They can help with…read morebooking management customer support or flight modifications. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

**Need 24/7 immediate assistance, *Dial Sun Country at* +1(855)-657~51.35 *phone number. They can…read morehelp with booking management customer support, flight changes, and flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

So, my flight got delayed this morning because of an issue with the internal battery that warms up…read morethe plane. That means some maintenance person checked it off their checklist without actually checking to see if the battery was operational. First, they were going to replace the battery, and then they decided to fly a plane from Newark to replace this one. It results in what they say will be a four hour delay, but the other passengers and I are guessing it will be closer to five hours. I haven't flown Spirit for years. And now I remember that incidents like this are why I don't fly Spirit. What a poor excuse for an airline.

I have to say when I booked with spirit and saw the reviews on here I was very skeptical of how my…read moreexperience was going to be, but honestly it was one of the best experiences I've had with an airline lately and would highly recommend them. Their fares are very low because you have to pay al-a-cart for everything such as bags, food and drinks, ect. however the airline staff were the most friendly that I have seen in a very long time! Check-in process: you can check in on your phone and check your bag for no cost or you can print your tickets at the airport which I believe costs 10 dollars each. This was a very quick and easy process. Also for checked bags they cannot be over 40 lbs or you will get charged extra, but they have scales before you get in line that are all the same weight measurements as the one by the bag check people. Boarding: this was a very quick and easy process they called the boarding zones and we got on the plane. On the flight: the only thing bad was one of the lavatories was out of paper towels but they had water in them (someone said they didn't) the seats don't recline but I prefer this as I hate people leaning in my lap. They come through for drink and snack services the only difference is you have to pay for soft drinks and water too but they do have deal bundles where you save money which is nice. Overall I really enjoyed my experience with spirit and will fly with them again and recommend them to others.

Southwest is alright to me. I'm not bashing them at all because they got me ahead of schedule on…read morethe worst winter day this year. With over 12,000 flights canceled, I was able to make it to Minnesota via St. Louis MO from New Orleans. without hiccup or delay. Both flights were super comfy with a little turbulence due to the snow but once we were above the weather, it was smooth sailing or flying rather lol. Only thing I wished they had were more snacks for sale but that aside, I look forward to them continuing being my favorite airline. While I miss the days of free checked baggage, If you get their credit card you dkm't pay for your first checked bag but that second one is $45....yikes!! Oh well, the cost of flying I suppose.

Easy enough to get in and get to the gate. Lots of construction on the terminal addition. (February…read more2026) Adding two more gates. Travel tip: do everything you can to not need to park at an airport.

I cannot say enough good things about Carrousel Travel, the staff and our agent, Tricia…read more First off, they were all so welcoming. Since our initial meeting with Tricia, it became clear to us that the amount of knowledge she has in her field was beyond our expectations. Also, she was very open and responsive to our many conversations & meetings. Including our price point. I'm very thankful and would highly recommend Carrousel Travel.

I can't say enough about Carrousel Travel. We have traveled to Ireland, Germany and most…read morerecently to Greece with them. Nothing but professionalism. When we recently traveled to Greece we missed a flight they still had a bus pick us up and bring us to the hotel at 1AM! When we got to the hotel Doug Moorehouse was on the front steps greeting us and staff at table in lobby to hand out information and answer questions! That is customer service! Tom and Cindy Bauer

One of the worst experiences in a long time. I generally only fly using Delta because I have always…read morehad great customer support and have generally, 95% of the time, had a great experience. This time to save 1 hour of time we decided to take American. After the shitshow from American Airlines, we missed our flight. Americant Airlines is unbelievable. We arrived at the airport, and the baggage tag printer indicated that we could not print our baggage tag, so we were instructed to wait in line. Turns out the line was the wrong line so then we were told to wait in another line. The line was slow as molasses. One lady said she was in line just to get a baggage tag for over 1 hour and 30 min. We waited about the same amount of time, and we missed our flight. In that amount of time, they helped less than 15 people print baggage tags. How can you be so slow? Well, the lady was like, " Next time come 3 to 4 hours before. Also, TSA times were like 10 minutes, and they were cranking out hundreds of people. They then offered us a new flight that arrived in Savannah at 10pm I was like he'll no. I was like, I'm not going to lose a day because you all told us to stand in a lane, then move to another lane, and miss our flight. The old lady was like, " No refunds and so we took it and sat down, and I made some calls. So I made some calls and managed to get my trip credits that are useless because I refuse to fly with this airline again and booked a Delta flight and a Delta flight, and we ended up 1 hour later than our normal time. The sad part is we had to check luggage and had 1 hour 30 minutes till boarding, and the Delta line was from Delta all the way to American Airlines. Like 500 people vs Americans 30 people that took 1h 30m. We were at the end of the Delta line and in 37 minutes we were able to go through and drop off our bags and go through TSA. Now tell me where the problem is. Also, to point out, American had one person doing bag printing for regular people in America, 1 person doing it for first class, and occasionally helping, and a bunch of other people sitting around doing nothing, waiting for the 1 person to print off luggage tags because their systems kept failing or were not working. You would think any terminal should be able to print but not just one. Just as everyone is saying online, the customer service is a joke. We were not the only people who missed our flights because of the line confusion and people sitting around, and their response was basically spend your whole day at the airport because it's the holidays. While other airlines like Delta seem to be cranking out hundreds in less than an hour. The least American can do is give me my money back not no flight credit to leave me stranded again or to get mistreated or get me late to my location. #americanairlines #deltaairlines

My rating is 4.5 stars…read more Nearly two weeks ago, my flight heading home to Toronto was cancelled. I was completed checked in at Minneapolis-Saint Paul Airport (MSP) when I got the news. My flight was on Air Canada (AC). What I like about AC is that it books you on alternative flights when your original one is cancelled. I got my new itinerary within an hour of getting the official communication that my flight was cancelled. You simply need to confirm that you are good with the itinerary or contact the airline to revise it. I had two flight segments. My first one was on American Airlines (AA) from MSP to Chicago O'Hare (ORD). I'd then take an AC flight home to Toronto. My flight out of MSP was at the crazy time of 5:30 am. I basically slept from midnight till just past 2 am, chilled a bit, and then left for MSP with an arrival time of 3 am. I don't remember every flying on AA. I did like the check-in process. I spoke to a woman in the check-in area and she confirmed that I was in the right lineup. I got a wonderful check-in agent. She found me in her system using my passport. I had to pay for my one piece of luggage that I was checking in. The transaction was smooth. She was great letting me know that my luggage was fully checked through to Toronto. She tagged it. She printed out my boarding pass and let me know what gate I needed. I noticed that my regular north security gate wasn't open. I asked if it would be or if I should try the south one. The north security gate opens at 4 am. I had ten minutes to kill. The south one is always open. It was good information to know. I thanked her, wished her a good day, and headed over to the south security gate. I've never been there. Why not give it a go? I had lots of time to kill. A lot of eateries at MSP don't open until 5 am. My flight boarded at that time. Luckily, I wasn't hungry. The woman at the check-in counter was awesome. She let me know that I was boarding at gate D3, which is between two Delta gates. She was right. It was the only AA gate on concourse D. The boarding process is by group number. I was in group 8, which was pretty close to the end of the numbering system. AA folks handling the boarding process were extremely efficient. I typically have my boarding passes in my passport. One of the AA female staffers looked at my passport, said that I didn't need it, and then proceeded to broadcast that message over the speaker system. Really? I felt it was such an unnecessary and extreme move to mention that over the speaker at 5 am. I wasn't even at the point where I show my boarding pass to the AA person. It's how I roll. Both my boarding passes are in my passport. My second one requires showing my passport. Anyway, the man who scanned my boarding pass was friendly. I had no problems putting my backpack in the overhead compartment when I got on the plane. I sat in my comfy seat. It had a USB port for charging. I was happy. I fell asleep. I don't remember the plane taking off. I woke up at 6:23 am. My timing was impeccable. I woke up in time for a beverage and snack. In a sleepy haze, I ordered a Diet Coke. The man with the drink cart was so nice. I got a full can and a cup with ice in it. I also got Biscoff cookies. I love AA. I would fly again with you just for Biscoff. My flight landed in ORD at its scheduled time of 7:15 am. I took a nap from the time I had had my light snack to the time the plane touched down. I had a great experience on AA. Minus the over-the-top passport announcement, I'd be happy to fly on AA again. (499)

Hidden $79 bag fee is about as lame as you get these days in the airline business. I recently broke…read moremy femur, I'm on crutches and by myself trying to get home with little money...gate agents informed me there was nothing they could do to help me. You're dealing with awful people here, I'll make a point of never flying frontier again.

The entire airline is a joke, seats don't recline, there's no outlets for charging your devices,…read morethey charge you to move to an EMPTY seat (exit row), and every flight attendant we had was rude and had an attitude when I asked for a water after I had been skipped. Will avoid this airline at all cost in the future.