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Spirit Airlines

1.7 (258 reviews)

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I always fly spirit when I can. They are reliable with my bags, they're also usually very accommodating for luggage, and the staff is always great. They also recently updated seats on planes and things feel roomier! I recently had the worst experience with frontier I was sad they didn't have a spirit flight from my location :( I always check spirit first for my flights and I was a member of their club when I was flying a lot and it was a membership I was actually happy with, keep making good changes spirit!

Kevin B.

I will start off with 6 very important words that SO MANY people seem to completely forget: You get what you pay for! Spirit is a ULC = Ultra Low Cost airline. This means they charge you for every - single - tiny - little - thing! You want an inflight snack? = $$ You want soda or even plain water? = $$ You want to choose a window or isle seat? = $$ You want a seat with more leg room? = $$ You want a seat which can recline? = $$ You want to bring a normal sized carry-on bag with you? = $$ You want a seat that has a seat belt? = $$ I'm kidding about that last one, but I'm sure you get my point. I chose Spirit Airlines for two reasons: They had the lowest fare from LA to Minneapolis AND the flights are NON-stop both directions!!! That right there was worth other negatives because I don't like the delays of lay-overs and changing planes. So I booked and paid for my flight online. I also managed to pack 4 days worth of stuff into a backpack small enough to count as 1 personal item (no extra fee). Once at the airport I get my boarding pass via their little kiosks in the ticketing area and headed though security and to the gate. At that point I discovered my flight was delayed an hour, oh joy. This delay caused a problem with getting my rental car, but you can read about that in my next review. The morning of my flight I decided to splurge and upgrade to their larger "business class sized type seat" for an extra $45 each direction. It sounds like the regular seats are packed in tighter than normal and do NOT recline. As I am 6'3" the more spacious seat with additional leg room was well worth the extra cost! OVERALL: The planes I flew in were in very good condition, the flight attendants were friendly and personable, plus the flights were smooth and uneventful!

Flight "ON TIME"?  Not for long!  Expect delays on all Spirit flights, and you won't be disappointed.
Ian Y.

Oh, the much maligned Spirit Airlines. Here's a practical, three-step survival guide for you to reference prior to purchasing from/flying on Spirit: (1) DO YOUR HOMEWORK Spirit Airlines has cheap airfare because they deconstruct their fare structure in favor of an a la carte-style system of fees. So, expect to pay for **everything** from having a Spirit agent print your boarding pass to bringing a standard-sized carry-on on board ($100 at the gate!) to getting a beverage on the plane. If you don't like the system, consider flying on another airline. On the other hand, if you can live without these things, keep Spirit among your viable options, but learn to play the game. Find a bag that fits (or can be compacted into) the 16" x 14" x 12" free personal item baggage limit. Go to the airport to buy your ticket and save $8.99 - $16.99 each way by eliminating the Passenger Usage Fee (aka the online/phone booking fee). Research the baggage fees before you buy your ticket, and decide whether to check your bag or carry it on (hint: it's almost always cheaper to check your bag). If you decide to check your bag, know when to do it (hint: it's always cheaper to check your bag online and as early as possible). Expect to deal with incredibly cramped legroom, unless you book (and pay for) an exit row or Big Front seat -- or learn to change your seat for free (more on that below). Flying Spirit successfully always means flying prepared. Otherwise I never would have gotten a $12.91 one-way flight from Chicago to Minneapolis in the exit row. (2) LOWER YOUR EXPECTATIONS Spirit Airlines has been called the "Greyhound of the Sky", and let's be honest, it's true. So, the more you treat Spirit like those dingy, unpleasant, inter-city buses, the less you will be disappointed. I bought my Spirit ticket at MSP airport and dealt with friendly but arguably unprofessional staff members (they openly cursed in front of me) who neither liked their jobs (they joked about leaving Spirit for Southwest) nor knew how to complete a ticket purchase (they took 10 minutes to complete a 5 minute transaction). Still, I kept my cool because my expectations were low. The same goes for when I called customer service only to realize that Spirit had eliminated its toll-free number in favor of a local number (of course they did) and now route their customer service calls to India (of course they do). My flight out of Chicago was 1/2 hour delayed, which, according to a frequent Spirit flyer sitting near me in the terminal, is usual. The traveler mentioned flying the Chicago-Minneapolis route at least once per month and never having had an on-time departure. She even recounted Spirit occasionally delaying over and over again before ultimately canceling the flight. "But where else can you book a Minneapolis-Chicago round-trip for $72?", she posed to the balking people around her. Touché. Unsurprisingly, our gate agent didn't arrive at the gate until 15 minutes before scheduled departure (with no plane at the gate), and didn't announce the flight delay until 5 minutes before scheduled departure (by which time the delay was obvious). Even with low expectations, I can understand the frustration of a cancelled flight. In that case, I recommend familiarizing yourself with Spirit's Contract of Carriage (spirit.com/contractofcar...) to know when and how to demand a refund. (3) TAKE RISKS (...for those who don't mind being potentially embarrassed) If you fly on Spirit and refuse to pay a seat booking fee, expect the worst: a middle seat in the back of the plane. If you get a seat you're not happy with, try all of the following to change your seat for free: * Attempt a seat change using a Spirit airport kiosk on the day of your flight, even if you've already checked-in. You won't be charged a fee to print a new boarding pass at the kiosk. * Ask a Spirit agent at the bag check counter to change your seat. Be specific about the seat you want (e.g. aisle, window, front of the plane, exit row). If they ask you to pay, politely decline and move on. * Ask a Spirit gate agent (and/or an agent at the rebooking/service desk in the terminal) to change your seat. If you ask close to boarding time, you may be able to score a prime paid seat, such as an exit row, for free. Again, specifically ask for the seat you want. Just ignore the Spirit agent if, when trying to score a freebie seat, s/he tells you, "You're asking too much" or "I'm doing you a favor". As a last resort, if the flight is fairly empty, board last and see if you can snag an exit row or Big Front seat. As for baggage, you're not supposed to use overhead bins for your personal item, but trust me, you'll appreciate all the legroom you can get. If you sneak your bag into the overhead bins during the boarding process, you might be able to get away with it. Just anticipate being told by a flight attendant that you're not supposed to do this, and comply if necessary. GOOD LUCK!

On time!!!
Lynn C.

Spirit has really come around!! Yay! Spirit has really become a competitive player in the airline industry. They have greatly improved their planes but mostly importantly, their customer service! I couldn't get from LAX to DTW on such short notice with Delta recently so I reluctantly booked with Spirit out of desperation. I am very happy with the customer service I received this time and would use again. The only problem I can think of is the website is not very user friendly and a bit difficult to navigate so I had to call a few times for help and it wasn't easy finding the number. I think the website is a little tricky, maybe it's just me, though. Plus, it gets jammed when too much traffic comes through. Customer service was very helpful and went out of their way to accommodate me and answer my questions accurately. The flight was ON TIME! Not so with the Spirit I was familiar with in the past. Plus, it's great they just say it like it is, making fun of how cheap they are, lol. But they admit it's a no frills airline up front. Friendly flight staff made a nice difference, too.

How I envision the CEOs checking their profits.
Melanie W.

NEVER AGAIN. I haven't flown a non-Southwest flight in well over a decade and apparently I've been quite spoiled with free drinks and snacks, on-time flights and free carry-on bags. Thank you so very much, Spirit Airlines, for reminding me how much flying can truly suck. I don't think Spirit is capable of having any on-time flights. Seriously. All 6 of our flights (which was only supposed to be 4) were hours late and they didn't make any announcements, apologies (minus the last flight) or even update the signage with the correct times. It's clear that Spirit gives 0 fux about their employees, and that neglect showed in their service to passengers. None of them knew what was going on and didn't seem to care much either way. Your flight's delayed? Oh well! Good luck with that everybody.... We got stranded in MN because they told us our flight would be delayed (of course) and we would miss our connecting flight in Chicago. Turns out we actually WOULD have had enough time so we totally got screwed over in having to unnecessarily stay another day. Those old, cramped planes also don't have wi-fi or any kind of modern amenities. And WTF is that noise they make every time they land? It sounded like dogs were running underneath us barking. I've also never been on a flight where EVERYTHING is a sales pitch. Before you even board they're announcing their ridiculous $100 bag fees... and once everyone boards, if they have any seats available in 'first class' they'll try and sell you those for the conveniently low price of $75 (smh) while the flight attendants walk up and down the isles selling drinks & food (nothing is complimentary) and trying to peddle their stupid credit card.... TACKY as hell. And while I won't call their fees "hidden" because YES they do list these things on their website, it's not CLEARLY listed and don't believe that's by mistake. They know damn well NO other airlines is run this way and they take full advantage of this. If you're only flying with a purse or backpack and don't actually care about arriving at your destination on time, (or maybe ever) then Spirit might be a fine choice for you... And being completely honest, I could almost deal with A-la-Carte Airlines again since I get it now, but having ZERO on-time flights and terrible customer service is completely unacceptable. YOU'RE AN AIRLINE! It's kind of important that you're somewhat reliable, don't ya think??

Snowing and cold.
JD L.

Flight was scheduled to depart at 10:00pm to Las Vegas. Arrived at terminal and found out flight was delayed because of a crew change. Boarded the flight and them we had a few passengers causing problems and it delayed the flight longer. I only paid $49 for the flight so my expectations were not very high. It was a last minute flight because of a funeral. All other tickets were $600+. It's not my first choice but the cost savings was worth the delayed hour. The best thing was flight was only booked to 93 passengers. I had the chance to move and had a row all to myself.

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4 years ago

Most horrible customer service ever lady at check in was very rude will never book with spirit airlines again

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Page 1 of 7

Ask the Community - Spirit Airlines

Delta Air Lines - Delta Air Lines new concourse renovation at MSP (G Concourse).

Delta Air Lines

2.3(428 reviews)
1.1 mi

The Delta Terminal at Minneapolis St Paul (MSP) is undergoing renovation and improvements. It is…read morealready looking very nice with plenty of space and lots of seating options - plus dining options/quick service food options/sundries and snack/drink options aplenty. The service was excellent and to the point (took care of business with no frills).

After starting a trip on Delta at the Minneapolis-St. Paul International Airport (MSP), I received…read morea survey request from Erik Snell, Delta's Chief Customer Experience Officer. Below is my reply: Dear Erik, How delightful to receive your invitation to bask in Delta's world-class customer experience! Allow me to extend a reciprocal invite: you and your C-suite cohorts should grace us with your presence in MSP's departure area. Come witness the utter chaos and confusion your loyal, paying customers endure amid the byzantine "self-serve" check-in and baggage drop-off labyrinth. It's positively exhilarating - like a real-life escape room, but with lost luggage as the prize. To truly empathize, might I suggest you and your executive team generously trim your pay packages by a tiny fraction? The savings could fund a few more front-line workers to guide the bewildered masses through this so-called process. Or better yet, contract with an organization that actually has a track record of herding hundreds - nay, thousands - of paying customers through an organized, understandable check-in system. You know, one where people don't wander aimlessly amid hordes of fellow travelers, deciphering what to do first, second, and third before the always-fun TSA lines (bless their defined queues). It is quite apparent that Delta's business model is to maximize profits at the expense of its customers - the very source of its revenue. What other explanation can there be for obscenely high ticket prices, 12 different seating price structures, and a choice of highly-processed junk food "snacks" on a five-hour international flight? Eagerly awaiting your visit,

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Delta Air Lines - Delta Air Lines Boeing 717-2BD at MSP.

Delta Air Lines Boeing 717-2BD at MSP.

Delta Air Lines - Delta Air Lines A350-900 at MSP after a flight from Seoul.

Delta Air Lines A350-900 at MSP after a flight from Seoul.

Delta Air Lines - You will be gone but never forgotten

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You will be gone but never forgotten

American Airlines - American Airlines operations at PHX.

American Airlines

1.7(60 reviews)
1.2 mi

One of the worst experiences in a long time. I generally only fly using Delta because I have always…read morehad great customer support and have generally, 95% of the time, had a great experience. This time to save 1 hour of time we decided to take American. After the shitshow from American Airlines, we missed our flight. Americant Airlines is unbelievable. We arrived at the airport, and the baggage tag printer indicated that we could not print our baggage tag, so we were instructed to wait in line. Turns out the line was the wrong line so then we were told to wait in another line. The line was slow as molasses. One lady said she was in line just to get a baggage tag for over 1 hour and 30 min. We waited about the same amount of time, and we missed our flight. In that amount of time, they helped less than 15 people print baggage tags. How can you be so slow? Well, the lady was like, " Next time come 3 to 4 hours before. Also, TSA times were like 10 minutes, and they were cranking out hundreds of people. They then offered us a new flight that arrived in Savannah at 10pm I was like he'll no. I was like, I'm not going to lose a day because you all told us to stand in a lane, then move to another lane, and miss our flight. The old lady was like, " No refunds and so we took it and sat down, and I made some calls. So I made some calls and managed to get my trip credits that are useless because I refuse to fly with this airline again and booked a Delta flight and a Delta flight, and we ended up 1 hour later than our normal time. The sad part is we had to check luggage and had 1 hour 30 minutes till boarding, and the Delta line was from Delta all the way to American Airlines. Like 500 people vs Americans 30 people that took 1h 30m. We were at the end of the Delta line and in 37 minutes we were able to go through and drop off our bags and go through TSA. Now tell me where the problem is. Also, to point out, American had one person doing bag printing for regular people in America, 1 person doing it for first class, and occasionally helping, and a bunch of other people sitting around doing nothing, waiting for the 1 person to print off luggage tags because their systems kept failing or were not working. You would think any terminal should be able to print but not just one. Just as everyone is saying online, the customer service is a joke. We were not the only people who missed our flights because of the line confusion and people sitting around, and their response was basically spend your whole day at the airport because it's the holidays. While other airlines like Delta seem to be cranking out hundreds in less than an hour. The least American can do is give me my money back not no flight credit to leave me stranded again or to get mistreated or get me late to my location. #americanairlines #deltaairlines

My rating is 4.5 stars…read more Nearly two weeks ago, my flight heading home to Toronto was cancelled. I was completed checked in at Minneapolis-Saint Paul Airport (MSP) when I got the news. My flight was on Air Canada (AC). What I like about AC is that it books you on alternative flights when your original one is cancelled. I got my new itinerary within an hour of getting the official communication that my flight was cancelled. You simply need to confirm that you are good with the itinerary or contact the airline to revise it. I had two flight segments. My first one was on American Airlines (AA) from MSP to Chicago O'Hare (ORD). I'd then take an AC flight home to Toronto. My flight out of MSP was at the crazy time of 5:30 am. I basically slept from midnight till just past 2 am, chilled a bit, and then left for MSP with an arrival time of 3 am. I don't remember every flying on AA. I did like the check-in process. I spoke to a woman in the check-in area and she confirmed that I was in the right lineup. I got a wonderful check-in agent. She found me in her system using my passport. I had to pay for my one piece of luggage that I was checking in. The transaction was smooth. She was great letting me know that my luggage was fully checked through to Toronto. She tagged it. She printed out my boarding pass and let me know what gate I needed. I noticed that my regular north security gate wasn't open. I asked if it would be or if I should try the south one. The north security gate opens at 4 am. I had ten minutes to kill. The south one is always open. It was good information to know. I thanked her, wished her a good day, and headed over to the south security gate. I've never been there. Why not give it a go? I had lots of time to kill. A lot of eateries at MSP don't open until 5 am. My flight boarded at that time. Luckily, I wasn't hungry. The woman at the check-in counter was awesome. She let me know that I was boarding at gate D3, which is between two Delta gates. She was right. It was the only AA gate on concourse D. The boarding process is by group number. I was in group 8, which was pretty close to the end of the numbering system. AA folks handling the boarding process were extremely efficient. I typically have my boarding passes in my passport. One of the AA female staffers looked at my passport, said that I didn't need it, and then proceeded to broadcast that message over the speaker system. Really? I felt it was such an unnecessary and extreme move to mention that over the speaker at 5 am. I wasn't even at the point where I show my boarding pass to the AA person. It's how I roll. Both my boarding passes are in my passport. My second one requires showing my passport. Anyway, the man who scanned my boarding pass was friendly. I had no problems putting my backpack in the overhead compartment when I got on the plane. I sat in my comfy seat. It had a USB port for charging. I was happy. I fell asleep. I don't remember the plane taking off. I woke up at 6:23 am. My timing was impeccable. I woke up in time for a beverage and snack. In a sleepy haze, I ordered a Diet Coke. The man with the drink cart was so nice. I got a full can and a cup with ice in it. I also got Biscoff cookies. I love AA. I would fly again with you just for Biscoff. My flight landed in ORD at its scheduled time of 7:15 am. I took a nap from the time I had had my light snack to the time the plane touched down. I had a great experience on AA. Minus the over-the-top passport announcement, I'd be happy to fly on AA again. (499)

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American Airlines - Full can of Diet Coke and mini pretzels in the dark

Full can of Diet Coke and mini pretzels in the dark

American Airlines - American Airlines gates at MSP (E Concourse).

American Airlines gates at MSP (E Concourse).

American Airlines - Check-in counter

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Check-in counter

North Central Aviation

North Central Aviation

5.0(1 review)
11.2 mi

North Central Aviation is the premier Aircraft Charter service in the Twin Cities metro area. Our…read moregroup did a business trip to Cincinnati, OH. The hour and a half flight was great! On board refreshments, catering and even a restroom made the trip enjoyable, even if it was a work outing. If you have the need to get groups up to 9 people to and from a meeting in the same day, I recommend North Central Aviation for their professional office staff, courteous and professional pilots, and clean modern aircraft!

From the owner: North Central Aviation, INC's vision is to bring a new standard to private aviation charter and…read moreaircraft management. Whether you need help chartering an aircraft or managing an aircraft you already own, North Central Aviation, INC's experienced staff is here to help you. If you are looking to purchase an aircraft, our professional staff can help you find the right aircraft to fit your specific needs. Our approach to aviation is not a one size fits all model. We work hard to personalize a plan that fits the precise needs of each client. Our customer's safety, time, and money are very important to us. Your safety is very important to us. Call us today and ask us how we have improved safety standards through our safety management system. At North Central Aviation, INC, we pride ourselves on our personal relationships with our clients. We believe that our future is built on the satisfied customers of today. Each day we strive to create lasting bonds between our employees and our customers through the high quality of service that we provide. Come and visit us in the near future and experience the quality of service you deserve.

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North Central Aviation
North Central Aviation
North Central Aviation

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Alaska Airlines - E gates

Alaska Airlines

2.9(15 reviews)
1.1 mi

I recently took Alaska Airlines from Minneapolis Minnesota to Medford Oregon. When I booked, it…read morelooked like I had a 6 hour layover in Seattle. I was flying out to pick up a new puppy and wasn't sure how to go about all this. I called ahead of time to ask. I was pleasantly surprised to so quickly get in touch with such a pleasant customer service agent! She completely, cheerfully, and carefully explained how long it takes to get from the arrival terminal to the departure terminal. Also, how to take care of the puppy along the way. THE FLIGHT - more importantly, I felt safe at all times! The attendants helped me by giving me the extra time to get settled that I needed. Seats were big enough that I did NOT feel like the cream in an Oreo! One leg of my journey was a commuter plane so a roller bag carry on was a bit big. But everyone expected it. The attendants knew how to help me sort out a couple items so we got it to work quickly and easily. My go to airline if they go to where I need.

I have been a loyal Alaska Airlines customer for years and even have their credit card. Part of…read morethe benefits of having the credit card is a yearly companion fair for 100.00. I recently broke my neck and had to cancel and upcoming trip to Hawaii. I had used the companion fair for my husband's ticket. Since I am in a neck brace, I had to cancel the trip, but I want to go in a few months once I am healed. To my surprise when I cancelled my ticket, I do not get the companion ticket back! I spoke to 2 people on the phone that kept saying I had used it already! But I didn't use it I cancelled the trip! I will use any miles I have with them and cancel my card and never fly them again. I have been very loyal even when a plane door popped off planes in my hometown. This is a poor excuse for customer service and really kicking someone while they are down.

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Alaska Airlines - Minnesota how it's usually seen

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Minnesota how it's usually seen

Spirit Airlines - airlines - Updated May 2026

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