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Berkshire Transportation

5.0 (1 review)
Closed • 7:00 am - 5:30 pm

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11 years ago

Outstanding service. Reliable business partners that understand that one size does not fit all when it comes to transportation.

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Star Transportation

Star Transportation

4.7(27 reviews)
15.3 mi

Wow, I am absolutely amazed by Star Transportation. I had booked a coach bus as a party bus for my…read morewedding in September of 2023. Anyways, very long story short, there wasn't any music on the bus we got for our wedding. The driver reported that it was broken but the company stated it was working when they checked so I'm not entirely sure what happened. I then had a difficult time getting any follow up from a specific person afterwards to express my dissatisfaction so I ultimately left the situation with a bad taste in my mouth for this company. But a little while later, the owner of the company personally reached out to me personally to apologize for any negative experience that I had and said that they pride themselves on customer service and wanted to make it right. I was not expecting this and ultimately had chalked it all up to a loss and bad experience initially. I'm amazed that any company would care enough for their customers to follow up even after I had already gotten nowhere with one of their employees, to apologize and wanting to make it right. They didn't have to do that and I'm shocked they did but it's clear they really do care about the experience and services they provide to their customers. Once again, I'm amazed and was not expecting anything further from them, but it's clear they will go the extra mile for their clients to give them the service they are paying for.

Update - this is still the ONLY limo company in the area we will trust to pick up our valued…read moreinternational guests from the airport! We just had two visitors come from overseas, they were tired from their trip, signals got crossed and they couldn't find where their driver was waiting for them. Our team got on the phone with the driver and (separately) the passengers and helped navigate them to the same place where they met. It took a while, and other companies' drivers might have given up after waiting a while and left the scene, but our Star driver made sure the travelers were found and had a nice ride. Another plus: the booking client gets an email confirmation when the driver is on-site, another when the travelers are in the car, and another when they arrive at their location (hotel) so we can track the progress all the way and don't have to worry. Once again, Star has validated the confidence we place in them.

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Berkshire Transportation - transport - Updated May 2026

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