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    Southwest Airlines

    3.1 (66 reviews)

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    Reviews With Photos

    MSP Airport
    Leanne L.

    The flight was great and the service outstanding. Thank you Southwest for a wounderful trip home. The crew assigned to flight #2495 on 12/14/24 were the best.

    Loved how kind everyone was even got to take photos with the pilot. Also met this amazing flight attendant her name is Amelia she is stationed in Tennessee very kind.

    Beautiful airport MSP TERMINAL TWO
    Tamara G.

    Beautiful, well organized airport. The ladies restrooms are the best I've seen. Large stalls all handicapped accessible with shelves & room to change or freshen up. Sinks with auto soap & warm water exact right temp. Clean & bright. Many charging stations for your devices. Not crowded today at all. Nice artwork. Good signage.

    Chris C.

    Five years since my review of Southwest Airlines, and not much has changed. I still LOVE Southwest Airlines. We recently were making travel plans. I looked at Southwest but for some reason also looked at a competitor. I felt like I was cheating on Southwest. Just like being enamored with the pretty lady or gentleman, I initially liked the price of this other airline. So I started the booking process. It was at that time that I received my dose of reality. The additional fees for bags and such almost doubled the fare price! I quickly returned to my senses and booked with Southwest. Southwest still allows 2 carryon bags for FREE. You can still change your flight for FREE. Your first two checked bags are FREE! We have continued to enjoy flying Southwest and look forward to flying their friendly skies again!

    Linda H.

    i love flying southwest airlines. this my go to airlines. so easy to get around. the people working for southwest are pleasant, happy, repectful, helpful, and look like they love their work. southwest doesn't have any hassle bring your bag and carry on, line up amd go!

    Long, slow-moving lines at SWA check-in...
    Daniel P.

    Insane, slow-moving check-in lines... I'm a frequent traveler and have never seen anything quite like the Southwest check-in lines at MSP. I arrived 90 minutes early for a flight and waited 45+ minutes in line trying to check my bag, before finally having to be escorted to the front of the line as I became at risk of missing my flight. Fares are sometimes cheaper than Delta, so two stars for that. Also, no on-board food available for purchase on a 3-hour flight at dinner time :(

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    3 years ago

    How about "never load on time and always late". It gets old. 3 hours flights already suck and you always add 1/2 an hour.

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    Page 1 of 2

    Ask the Community - Southwest Airlines

    Review Highlights - Southwest Airlines

    Woke up for an early morning flight home to Ohio & ROD at the southwest terminal at MSP made our day!

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    Delta Air Lines - Delta Air Lines new concourse renovation at MSP (G Concourse).

    Delta Air Lines

    2.3(428 reviews)
    1.1 mi

    The Delta Terminal at Minneapolis St Paul (MSP) is undergoing renovation and improvements. It is…read morealready looking very nice with plenty of space and lots of seating options - plus dining options/quick service food options/sundries and snack/drink options aplenty. The service was excellent and to the point (took care of business with no frills).

    After starting a trip on Delta at the Minneapolis-St. Paul International Airport (MSP), I received…read morea survey request from Erik Snell, Delta's Chief Customer Experience Officer. Below is my reply: Dear Erik, How delightful to receive your invitation to bask in Delta's world-class customer experience! Allow me to extend a reciprocal invite: you and your C-suite cohorts should grace us with your presence in MSP's departure area. Come witness the utter chaos and confusion your loyal, paying customers endure amid the byzantine "self-serve" check-in and baggage drop-off labyrinth. It's positively exhilarating - like a real-life escape room, but with lost luggage as the prize. To truly empathize, might I suggest you and your executive team generously trim your pay packages by a tiny fraction? The savings could fund a few more front-line workers to guide the bewildered masses through this so-called process. Or better yet, contract with an organization that actually has a track record of herding hundreds - nay, thousands - of paying customers through an organized, understandable check-in system. You know, one where people don't wander aimlessly amid hordes of fellow travelers, deciphering what to do first, second, and third before the always-fun TSA lines (bless their defined queues). It is quite apparent that Delta's business model is to maximize profits at the expense of its customers - the very source of its revenue. What other explanation can there be for obscenely high ticket prices, 12 different seating price structures, and a choice of highly-processed junk food "snacks" on a five-hour international flight? Eagerly awaiting your visit,

    Photos
    Delta Air Lines - Delta Air Lines Boeing 717-2BD at MSP.

    Delta Air Lines Boeing 717-2BD at MSP.

    Delta Air Lines - Delta Air Lines A350-900 at MSP after a flight from Seoul.

    Delta Air Lines A350-900 at MSP after a flight from Seoul.

    Delta Air Lines - You will be gone but never forgotten

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    You will be gone but never forgotten

    North Central Aviation

    North Central Aviation

    5.0(1 review)
    11.2 mi

    North Central Aviation is the premier Aircraft Charter service in the Twin Cities metro area. Our…read moregroup did a business trip to Cincinnati, OH. The hour and a half flight was great! On board refreshments, catering and even a restroom made the trip enjoyable, even if it was a work outing. If you have the need to get groups up to 9 people to and from a meeting in the same day, I recommend North Central Aviation for their professional office staff, courteous and professional pilots, and clean modern aircraft!

    From the owner: North Central Aviation, INC's vision is to bring a new standard to private aviation charter and…read moreaircraft management. Whether you need help chartering an aircraft or managing an aircraft you already own, North Central Aviation, INC's experienced staff is here to help you. If you are looking to purchase an aircraft, our professional staff can help you find the right aircraft to fit your specific needs. Our approach to aviation is not a one size fits all model. We work hard to personalize a plan that fits the precise needs of each client. Our customer's safety, time, and money are very important to us. Your safety is very important to us. Call us today and ask us how we have improved safety standards through our safety management system. At North Central Aviation, INC, we pride ourselves on our personal relationships with our clients. We believe that our future is built on the satisfied customers of today. Each day we strive to create lasting bonds between our employees and our customers through the high quality of service that we provide. Come and visit us in the near future and experience the quality of service you deserve.

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    North Central Aviation
    North Central Aviation
    North Central Aviation

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    Spirit Airlines - Delayed. Very common. :(

    Spirit Airlines

    1.7(258 reviews)
    0.0 mi

    So, my flight got delayed this morning because of an issue with the internal battery that warms up…read morethe plane. That means some maintenance person checked it off their checklist without actually checking to see if the battery was operational. First, they were going to replace the battery, and then they decided to fly a plane from Newark to replace this one. It results in what they say will be a four hour delay, but the other passengers and I are guessing it will be closer to five hours. I haven't flown Spirit for years. And now I remember that incidents like this are why I don't fly Spirit. What a poor excuse for an airline.

    I have to say when I booked with spirit and saw the reviews on here I was very skeptical of how my…read moreexperience was going to be, but honestly it was one of the best experiences I've had with an airline lately and would highly recommend them. Their fares are very low because you have to pay al-a-cart for everything such as bags, food and drinks, ect. however the airline staff were the most friendly that I have seen in a very long time! Check-in process: you can check in on your phone and check your bag for no cost or you can print your tickets at the airport which I believe costs 10 dollars each. This was a very quick and easy process. Also for checked bags they cannot be over 40 lbs or you will get charged extra, but they have scales before you get in line that are all the same weight measurements as the one by the bag check people. Boarding: this was a very quick and easy process they called the boarding zones and we got on the plane. On the flight: the only thing bad was one of the lavatories was out of paper towels but they had water in them (someone said they didn't) the seats don't recline but I prefer this as I hate people leaning in my lap. They come through for drink and snack services the only difference is you have to pay for soft drinks and water too but they do have deal bundles where you save money which is nice. Overall I really enjoyed my experience with spirit and will fly with them again and recommend them to others.

    Photos
    Spirit Airlines - Flight "ON TIME"?  Not for long!  Expect delays on all Spirit flights, and you won't be disappointed.

    Flight "ON TIME"? Not for long! Expect delays on all Spirit flights, and you won't be disappointed.

    Spirit Airlines
    Spirit Airlines

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    Alaska Airlines - E gates

    Alaska Airlines

    2.9(15 reviews)
    1.2 mi

    I recently took Alaska Airlines from Minneapolis Minnesota to Medford Oregon. When I booked, it…read morelooked like I had a 6 hour layover in Seattle. I was flying out to pick up a new puppy and wasn't sure how to go about all this. I called ahead of time to ask. I was pleasantly surprised to so quickly get in touch with such a pleasant customer service agent! She completely, cheerfully, and carefully explained how long it takes to get from the arrival terminal to the departure terminal. Also, how to take care of the puppy along the way. THE FLIGHT - more importantly, I felt safe at all times! The attendants helped me by giving me the extra time to get settled that I needed. Seats were big enough that I did NOT feel like the cream in an Oreo! One leg of my journey was a commuter plane so a roller bag carry on was a bit big. But everyone expected it. The attendants knew how to help me sort out a couple items so we got it to work quickly and easily. My go to airline if they go to where I need.

    I have been a loyal Alaska Airlines customer for years and even have their credit card. Part of…read morethe benefits of having the credit card is a yearly companion fair for 100.00. I recently broke my neck and had to cancel and upcoming trip to Hawaii. I had used the companion fair for my husband's ticket. Since I am in a neck brace, I had to cancel the trip, but I want to go in a few months once I am healed. To my surprise when I cancelled my ticket, I do not get the companion ticket back! I spoke to 2 people on the phone that kept saying I had used it already! But I didn't use it I cancelled the trip! I will use any miles I have with them and cancel my card and never fly them again. I have been very loyal even when a plane door popped off planes in my hometown. This is a poor excuse for customer service and really kicking someone while they are down.

    Photos
    Alaska Airlines - Minnesota how it's usually seen

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    Minnesota how it's usually seen

    American Airlines - American Airlines operations at PHX.

    American Airlines

    1.7(60 reviews)
    1.2 mi

    One of the worst experiences in a long time. I generally only fly using Delta because I have always…read morehad great customer support and have generally, 95% of the time, had a great experience. This time to save 1 hour of time we decided to take American. After the shitshow from American Airlines, we missed our flight. Americant Airlines is unbelievable. We arrived at the airport, and the baggage tag printer indicated that we could not print our baggage tag, so we were instructed to wait in line. Turns out the line was the wrong line so then we were told to wait in another line. The line was slow as molasses. One lady said she was in line just to get a baggage tag for over 1 hour and 30 min. We waited about the same amount of time, and we missed our flight. In that amount of time, they helped less than 15 people print baggage tags. How can you be so slow? Well, the lady was like, " Next time come 3 to 4 hours before. Also, TSA times were like 10 minutes, and they were cranking out hundreds of people. They then offered us a new flight that arrived in Savannah at 10pm I was like he'll no. I was like, I'm not going to lose a day because you all told us to stand in a lane, then move to another lane, and miss our flight. The old lady was like, " No refunds and so we took it and sat down, and I made some calls. So I made some calls and managed to get my trip credits that are useless because I refuse to fly with this airline again and booked a Delta flight and a Delta flight, and we ended up 1 hour later than our normal time. The sad part is we had to check luggage and had 1 hour 30 minutes till boarding, and the Delta line was from Delta all the way to American Airlines. Like 500 people vs Americans 30 people that took 1h 30m. We were at the end of the Delta line and in 37 minutes we were able to go through and drop off our bags and go through TSA. Now tell me where the problem is. Also, to point out, American had one person doing bag printing for regular people in America, 1 person doing it for first class, and occasionally helping, and a bunch of other people sitting around doing nothing, waiting for the 1 person to print off luggage tags because their systems kept failing or were not working. You would think any terminal should be able to print but not just one. Just as everyone is saying online, the customer service is a joke. We were not the only people who missed our flights because of the line confusion and people sitting around, and their response was basically spend your whole day at the airport because it's the holidays. While other airlines like Delta seem to be cranking out hundreds in less than an hour. The least American can do is give me my money back not no flight credit to leave me stranded again or to get mistreated or get me late to my location. #americanairlines #deltaairlines

    My rating is 4.5 stars…read more Nearly two weeks ago, my flight heading home to Toronto was cancelled. I was completed checked in at Minneapolis-Saint Paul Airport (MSP) when I got the news. My flight was on Air Canada (AC). What I like about AC is that it books you on alternative flights when your original one is cancelled. I got my new itinerary within an hour of getting the official communication that my flight was cancelled. You simply need to confirm that you are good with the itinerary or contact the airline to revise it. I had two flight segments. My first one was on American Airlines (AA) from MSP to Chicago O'Hare (ORD). I'd then take an AC flight home to Toronto. My flight out of MSP was at the crazy time of 5:30 am. I basically slept from midnight till just past 2 am, chilled a bit, and then left for MSP with an arrival time of 3 am. I don't remember every flying on AA. I did like the check-in process. I spoke to a woman in the check-in area and she confirmed that I was in the right lineup. I got a wonderful check-in agent. She found me in her system using my passport. I had to pay for my one piece of luggage that I was checking in. The transaction was smooth. She was great letting me know that my luggage was fully checked through to Toronto. She tagged it. She printed out my boarding pass and let me know what gate I needed. I noticed that my regular north security gate wasn't open. I asked if it would be or if I should try the south one. The north security gate opens at 4 am. I had ten minutes to kill. The south one is always open. It was good information to know. I thanked her, wished her a good day, and headed over to the south security gate. I've never been there. Why not give it a go? I had lots of time to kill. A lot of eateries at MSP don't open until 5 am. My flight boarded at that time. Luckily, I wasn't hungry. The woman at the check-in counter was awesome. She let me know that I was boarding at gate D3, which is between two Delta gates. She was right. It was the only AA gate on concourse D. The boarding process is by group number. I was in group 8, which was pretty close to the end of the numbering system. AA folks handling the boarding process were extremely efficient. I typically have my boarding passes in my passport. One of the AA female staffers looked at my passport, said that I didn't need it, and then proceeded to broadcast that message over the speaker system. Really? I felt it was such an unnecessary and extreme move to mention that over the speaker at 5 am. I wasn't even at the point where I show my boarding pass to the AA person. It's how I roll. Both my boarding passes are in my passport. My second one requires showing my passport. Anyway, the man who scanned my boarding pass was friendly. I had no problems putting my backpack in the overhead compartment when I got on the plane. I sat in my comfy seat. It had a USB port for charging. I was happy. I fell asleep. I don't remember the plane taking off. I woke up at 6:23 am. My timing was impeccable. I woke up in time for a beverage and snack. In a sleepy haze, I ordered a Diet Coke. The man with the drink cart was so nice. I got a full can and a cup with ice in it. I also got Biscoff cookies. I love AA. I would fly again with you just for Biscoff. My flight landed in ORD at its scheduled time of 7:15 am. I took a nap from the time I had had my light snack to the time the plane touched down. I had a great experience on AA. Minus the over-the-top passport announcement, I'd be happy to fly on AA again. (499)

    Photos
    American Airlines - Full can of Diet Coke and mini pretzels in the dark

    Full can of Diet Coke and mini pretzels in the dark

    American Airlines - American Airlines gates at MSP (E Concourse).

    American Airlines gates at MSP (E Concourse).

    American Airlines - Check-in counter

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    Check-in counter

    Southwest Airlines - airlines - Updated May 2026

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