The Delta Terminal at Minneapolis St Paul (MSP) is undergoing renovation and improvements. It is already looking very nice with plenty of space and lots of seating options - plus dining options/quick service food options/sundries and snack/drink options aplenty. The service was excellent and to the point (took care of business with no frills). read more

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After starting a trip on Delta at the Minneapolis-St. Paul International Airport (MSP), I received a survey request from Erik Snell, Delta's Chief Customer Experience Officer. Below is my reply: Dear Erik, How delightful to receive your invitation to bask in Delta's world-class customer experience! Allow me to extend a reciprocal invite: you and your C-suite cohorts should grace us with your presence in MSP's departure area. Come witness the utter chaos and confusion your loyal, paying customers endure amid the byzantine "self-serve" check-in and baggage drop-off labyrinth. It's positively exhilarating - like a real-life escape room, but with lost luggage as the prize. To truly empathize, might I suggest you and your executive team generously trim your pay packages by a tiny fraction? The savings could fund a few more front-line workers to guide the bewildered masses through this so-called process. Or better yet, contract with an organization that actually has a track record of herding hundreds - nay, thousands - of paying customers through an organized, understandable check-in system. You know, one where people don't wander aimlessly amid hordes of fellow travelers, deciphering what to do first, second, and third before the always-fun TSA lines (bless their defined queues). It is quite apparent that Delta's business model is to maximize profits at the expense of its customers - the very source of its revenue. What other explanation can there be for obscenely high ticket prices, 12 different seating price structures, and a choice of highly-processed junk food "snacks" on a five-hour international flight? Eagerly awaiting your visit, read more

I have flown Delta for years but I just had the worst experience I've had in my life on an airplane trying to get to a wedding in Alaska with my kids. I paid full price for mid-level seats for all four of us and Delta couldn't figure out how to even get my kids ticket on the plane when I confirmed with their agent over the phone they sent me three different seat arrangements for each one of my kids that are under 13 when we got the airport they still couldn't check my kids in and give us seat assignments. We had to wait until we got to the actual plane then even with upgraded seats where we were supposed to have first boarding priority we had to wait in Minneapolis until the pilot came out and asked what was taking so long after everyone else aborted before they could even give me and all my kids seats. This is with 15 family members passing us as they got on the plane and asking when we were getting on. I thought this was odd and then the exact same thing happened when we were leaving Alaska where I had all the tickets confirmed but they couldn't confirm seats for my younger boys I got in the airport got to the plane and had to be the absolute last people boarded. If you're a parent you see how much of a living hell this is to not know if your kids are going to get seats or where they're going to sit that's why I thought Delta could do an okay job and me paying for mid-tier seats that it wouldn't be an issue but it was horrible. I felt multiple complaints trying to talk to somebody at Delta and all they would do was credit me what they said in kind 3,000 miles for what I went through. I have their top level credit card so I can get the perks and I was hoping it could help with this flight I can go and spend I think $700 on a plane ticket and get just as many miles for doing nothing is they're willing to give me for having the worst experience in my life on a plane there's something wrong with Delta. read more

I like to travel Delta! Quick note for their team though - you should clean the window seats more often! read more

Delta Air Lines - By the window seat - recommend cleaning more often! - Airlines Near Me - Minneapolis, Minnesota

We paid extra for comfort plus seats on our flight #1754, we selected A&B. When we got to the gate we had been moved to another row and two aisle seats. You have to have integrity Delta, this is wrong and is certainly unethical business practice. I just need to figure out how to file a formal complaint with transportation department!!!! We are furious!!!!!!!!! read more

Delta Comfort+ is a joke. On the 737-900 there is absolutely no comfort, barely any space, and nothing "plus" about it. I'm 5'5", 125 pounds, and still found it uncomfortably cramped. It's an antiquated way to run a business--don't label this class "Comfort Plus," because it's a myth. read more

Get your SkyMiles up and you can go up, up and away with your medallion status. Staff is always lovely too. read more

Delta Air Lines - Airlines Near Me - Minneapolis, Minnesota

These animals left my 6 month pregnant daughter stranded, alone in MSP after their flight delay causes her to miss her connection. No hotel voucher for a 20 year old, pregnant woman traveling alone stranded in a strange city all night waiting for the 7am flight. I will make it my mission in life to spread the word about Deltas policy of leaving pregnant women stranded. Don't expect to get a dime from me ever again. read more

Flying out of Miami international to MSP, flight number 1333. Flight was initially delayed, no fault of delta. During the boarding process the employees that was scanning tickets, Dominique was his name, stopped the boarding process to talk to another employee, things got heated as they were taking and the other employee walked away crying. As the whole plane was boarding we all saw this situation unfold. This delayed our boarding, not great since we were already delayed. Dominique didn't not apologized for the delay & smirking as the co worker he made cry had to be escorted away from him to not cause a bigger scene. This is not professional & makes delta look like a lower tier airline. Lots of passengers talked about the situation on the plane afterwards and we were all worried about the girl Dominique was yelling at. read more

Delta Air Lines - Airlines Near Me - Minneapolis, Minnesota

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I just love taking Delta Airlines because it's comfortable, there is free Wi-Fi, I can watch live television and watch movies for free. The customer service is always great when I take Delta and they just serve a delightful experience. read more

We recently flew a segment from PHX to MSP, on our way to Amsterdam AMS. Before we left PHX, Delta decided to switched out their overseas A330 aircraft in MSP for a similar one, but one that didn't have a Business configuration. And so, we were bounced into Economy. We were offered a $1,000 voucher and Business seating, IF we wanted to wait until tomorrow. Grrr Paying several thousand dollars, plus Mileage Award points to have a transatlantic Business experience and told you're flying Economy is slightly disappointing. LOL But here's the funny part, we were seated directly behind the Comfort Plus Premier seats and the only difference, was fancier headrests. No large Business Class Seats. No extra leg room. No discernible difference. I've flown Business overseas for decades. I guess Delta has really lost their way. See Delta JFK Lounge review. read more

Delta Air Lines - Delta's new interpretation of Business - Airlines Near Me - Minneapolis, Minnesota

Hey Delta Airlines, did you know that it's common courtesy to wait until ALL YOUR PASSENGERS from your connecting flights are on board, ESPECIALLY when they're flying to an ISLAND IN THE MIDDLE OF THE OCEAN? Just checking, because you did that to my wife & daughter today Do Better!!! read more

I flew Delta out of NC and then had a layover in MN. Each time I noticed a lot of little things that were just better than other airlines. Nothing major but just things worth noting since most of the airlines are fairly similar. First. The outlets are on the back of seats. Is this not a thing anymore? With Delta it still seems to be. I like not having to go on a hunt for an outlet. Even better, they have a USB outlet on the monitor displays in each seat. Second. The cups. When they come around and give you a drink on other airlines it's a fair size, not a big deal but here, it's like double. Dunno why, but I appreciate it. Third. The flight attendants seemed exceptionally nice. Again, most of them are pretty nice across other airlines I've flown on but, they did well here. So, well done Delta. read more

Delta Air Lines, where do I even start. I want to say that Delta Air Lines has consistently been the best airline I have flown. Growing up in Minneapolis, they are my hometown carrier so to speak. After merging with Northwest Airlines, Delta Air Lines has been what I mostly fly, and I'm proud and fortunate to say that. Not only have all of Delta Air Lines' facilities and aircraft been clean, efficient, and well maintained, but the employees have been some of the best I've ever met, not only on the airline industry, but in the entire working world. They all care deeply about the safety, satisfaction, and comfort of their passengers and frequent fliers. No other airline has been better than them in these categories, and I've flown with almost every other major US airline, and many airlines around the world. As someone who loves the industry inside and out, for all of its quirks and challenges, flying Delta is an amazing experience. The crew are always willing to chat a bit about their work and experience, and provide me with bits of information about the industry. They are always kind, and never "disappear" during flight like the crews on American, United, and other US and global airlines. They are the upmost attentive and kind people who all share a love and knowledge of what they do. Everyone at Delta, from the baggage handlers, to the customer service representatives, to the mechanics, to the pilots, I have never once had a bad experience with any of them. Delta also provides communities around the world with access to almost anywhere in one or two flights. With hubs and partnerships around the world, Delta can take you anywhere. From my home in Minneapolis, I have access to four continents and many global hubs for culture and trade just a few hours away, and more are being added every few months it seems. Delta is now being committed to sustainable development, with purchasing green aircraft, and developing SAF sources, as well as streamlining operations. I am proud to fly Delta knowing what work they are doing. The so-called Delta Difference is very real, and that is why whenever I fly another airline, I compare it back to my experience at Delta. The future is bright for this airline, and as Delta keeps climbing, so will the people of the communities they serve around the globe, and I, for one, wouldn't miss it for the world. read more

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Be on time have working employees stop using robots and stop messing up flights making me start my trip 4 days late is wild and this is the "best airline in America" you guys suck read more

I generally don't leave bad reviews but they really don't care at Delta and Minneapolis. Flight delayed getting here due to weather. Asked guy at gate about changing flight as app had suggested flight but wouldn't accept me changing it. He told me to go to customer service. Customer service gave me a ticket without a seat assignment and told me to go back to C6 for assignment. Went back to C6. Same guy told me to come back at 2:00 pm for seat assignment (it was 1:30). Came back just after 2:00 to C6. That next guy instead of giving me an assignment (I've had this happen before at other airports) told me to read the screen and watch for my assignment. I'm not mad I just realize they really don't care and are not help oriented. read more

From the moment we left LAX, we were greeted by jessica and I think his name was Marcus, they made checkin fun! Thank you. Then Shea and Marco at Delta Lounge made us feel right at home. Shea even took the time out to explain the perks Delta offer . Inside Marco was attentive and helpful. Great service with a smile. Then on our flight DL937 to MSP, we had flight attendant Woody!!! Fun, interesting, funny and kind. Woody impressed me by handwriting Out Our connecting flight info to Milwaukee before de-boarding the plane. THE BEST!!! Damn, Delta is always raising the bar!!! It's our FAVORITE AIRLINE!! . Please keep hiring people who like people, they make travels so much better. I love you Delta Airline family . And the pilots are cool too. read more

Delta Air Lines - Hey Woody - Airlines Near Me - Minneapolis, Minnesota

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Just pleased as punch with Delta Airlines. Once again, flying back and forth between ATL and MSP, it was a pleasant experience all the way around. The Delta team has it all together from beginning to end hitting on all cylinders. The ticket agents always smile (ATL & MSP) and are very efficient and accommodating. Gate personal speak loudly and clearly and keep you informed as to your flight status. The flight crews (ATL & MSP) are the best! Pleasant, polite and professional are some descriptions that come to mind when describing them. And the unsung hero's , the baggage personnel. I can't tell you how many times the baggage beats me to the carrousel. Lol. Very impressive. Thank you Delta for always providing a delightful experience end to end. read more

Delta Air Lines - Smooth flight. - Airlines Near Me - Minneapolis, Minnesota

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I will never fly with Delta again. I have always loved flying with delta throughout my years of travel, however their services have gone down hill drastically in the last 3 years. Check in was an absolute nightmare at MSP due to the lack of organization, communication, and unprofessionalism of the staff. After being pulled in every direction but the right one during checking my bags, we finally boarded an unclean and ungodly hot plane. During the flight my family and I were blatantly ignored by the flight attendants. I have never been happier to be off of a plane in my life. I will not be giving my money to delta and I would rather take my chances on becoming a spirit and flying with spirit airlines before I ever do businesses with this company again. read more

It was kind of an slightly aggravating experience at this Delta flight. It was all due to the delays. We were delayed in boarding. We were delayed in taking off. When we got to the destination airport (Fort Wayne), we were also delayed in getting off the plane. Now mind you, the last one wasn't Delta's fault. It was the fault of the airport, as it was late at night and they were operating with a skeleton crew and the plane could not reach anyone in the airport to open the doors to let us in. After a long day of flying home, and its past 11:00 o clock at night, its really aggravating because I still have to get my bags, get to the car and then I have an over an hour drive home. You have to be timely because if not you put a huge strain on your passengers. read more

Delta Air Lines - About to go into plane - Airlines Near Me - Minneapolis, Minnesota

From a customer perspective DL is dialed in. They even have a screen at the gate that as the customer walks off they can glance at. It has all the connections from the people on that flight. So it's only information that they need. Not all the flights taking place in the airport. Every employee I've encountered on Dec 24 and Dec 25 has been over the top professional, friendly and kind. They repeat themselves just as perfectly even after being asked the same question 500 times. I understand it can be frustrating. But I appreciate that they understand that not all travelers, travel regularly. And a lot of this is new to them. Wow! They even let active duty military and retired board early!! They really set the standard. read more

I recently booked a flight from Tokyo to Detroit on Delta, and was forced to pay an additional $70 to upgrade to an aisle seat. Of course, I got a seat with the only non-working entertainment monitor on the flight, so I had to suffer through an entire 12-hour flight with no entertainment. Delta responded by giving me a $50 credit towards a future flight. What an absolute joke! read more

The flight attendants from Korea to Minnesota on my flight where trying to say I hit my Mom which by the way my mom didn't even say that that didn't happen.. what happened was I elbowed her when she was poking me the hole flight .. they didn't even bother to get the whole story before they started making their own exceptions and I didn't appreciate that... one even made a remark like don't hit your mother my mom didn't hear well so she didn't hear it but I did and I told her what was said Her and I neither one of us appreciate that ... oh and another thing there is a flight attendant that pulled my earbuds out twice and taps me to wake me up up did I tell her she could touch me ? read more

Don't ever fly Delta!!! We were supposed to fly out of jax for my fiances father's funeral last evening and our flight was delayed due to mechanical issues they had no other flights to switch us to so we had to end up getting to Minneapolis and missed the connection flight had to spend the night here and they gave us new tickets leaving this morning to Spokane. Here we sit still in the airport waiting on this flight that was supposed to leave in the morning due to mechanical issues and they can't tell is when/if it will take off. They also have no other flights to put us on here as well now. They offered us $100 each as future discount t for a flight WHAT?!?! I don't think so I don't want to ever have this experience again so we will not be flying Delta in the future. read more

My go to airline for over three decades and my first review. Yeah - I have nothing better to do so why not give them a shoutout. Everyone at Delta work hard in my book. Yes, there will be hiccups and delays when flying so don't be alarm and complaining that they are bad. It's sad to see they are at below 2.5 stars - I don't own any of Delta stock but I do with United Airlines (I fly with them too but Delta is my higher priority). read more

Delta Air Lines - I Like Chopin. "Rainy days never say goodbye To desire when we are together Rainy days growing in your eyes Tell me where's my way" - Airlines Near Me - Minneapolis, Minnesota

Every single flight has been delayed. I will go out of my way to use a different airline. Over and over again... it never gets better with this airline. I'm done giving Delta the benefit of the doubt... read more

I want to start by saying I am a Diamond member of Delta and I've never been so disappointed with not only the service from Delta (despite paying full price for 2 Delta One tickets that were $6000 a piece) but with the danger I was in on my flight. On the flight to Paris, there was a massive German Shepard in line right behind me. I got very nervous since I was attacked by 2 German shepherds 12 years ago and almost lost my arm. During the flight, in the middle of the night, the dog attacked it's owner right behind me! I've never seen so much blood!" Once we arrived in Barcelona, our bags never arrived. After trying to call to get my bags, I never received a call back, only a text message which was automated and I never got my bags. Sad to say, Delta ruined my very expensive trip. read more

Terrible customer service. My family of 5 missed our international flight/connection by 10 minutes due to our 1st flight being twice delayed. Had terrible motel options (Super 8) which took 2 hours to coordinate, only to have the motel be unable to locate our reservation processed through Delta's system. read more

Flight crews are fucking morons and don't know how to load carry on items. Made the last 30 people check everything with tons of space above the seats. Closed every overhead bin with two items Instead of three. read more

Not a bad flight at all. The flight was fast and it really wasn't as uncomfortable as I thought seeing it's a smaller plane. Not sue to going places in a plane that doesn't offer lots of space, but I digress. Our flight attendant was awesome and offered us seating that was available in the back of the plane so we wouldn't feel so crowded, awww that was nice of her. And I should've listened as I was sitting next to a non friendly and very rude passenger. Well not rude with me but just not friendly. When o sat next to her I said hello, she didn't respond. Qhen she sneezed I said bless you and she didnt respond. When I said excuse me to go to the rest room.she stared me.down as if I was the black plague.coming to get her first born. Girl, move over and stop being rude. Finally karma quickly took care of her nasty demeanor, her beverage slipped out of her hand and went all over her. I offered her napkins and she took them but once again didn't bother saying that I you. Moral of this story: just because someone is having a bad day, don't change who you are. It doesn't ruin my day and she doesn't pay my mortgage so who cares, stay kind! read more

Delta Air Lines - Airlines Near Me - Minneapolis, Minnesota

On balance, I have learned to like Delta. Having acquired NWA years ago, they still occupy something of a Hometown Airlines hub status, though based in Atlanta, and it's generally my first choice. Primarily, I enjoy their friendly flight personnel who work to ensure a pleasant flight, though it's often out of their hands due to weather, delays, other passengers, etc. Delta has also improved the experience with their in-seat flight tracker and assorted movies and games. Decent selection of beverages and Delta's Market Snack Box for $10 gets high marks. Kudos for free earphones. A couple of suggestions: (1) Boarding - I'd like to see Delta adopt a back-to-front or window-to-aisle protocol, as the current method of front-to-back is the slowest possible approach. (2) Carry-ons - I realize flight attendants are busy, but when available during boarding, they should provide more assistance with overhead bags, as passengers are often slow and (frankly) stupid about how to use overheads. It would certainly speed up departures. (3) Announcements - Less is more. Limit it to the essentials and stop the endless interruptions prior to takeoff. Maybe reduce it all to writing and place it in each seatback. On balance, given some bad experiences on their competitors' aircrafts, I would give Delta fairly high marks. Even the coffee isn't bad. Get rid of the middle seats and I'd bump it up to 5/5! read more

Delta isn't a great airline but my company is cheap so this is what I got. I haven't had a lot of issues with them. I have had canceled flights, delays, turbulence and poor service but overall they are mediocre. It would be nice to have power or USB ports on the plane so you can charge your equipment. Even the newer planes did not offer that in the commoners section. read more

Delta Air Lines - Airlines Near Me - Minneapolis, Minnesota

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One of our favorite airlines. We had a nice flight on what look like a newly refurbished plane. It had nice modern lighting above and each seat had its own personal TV that you can plug your own head phone into, also if you need to charge your devises there is a USB port next to the head phone jack. And did I mention there is a large selection of movies and that they are FREE!!!! read more

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I flew Delta airlines last minute on December 25, 2023. We were at the airport on a standby flight with another airline, and we didn't make that flight. We decided to bite the bullet and buy tickets and continue our journey. The flight attendants on our first flight were simply amazing! We had a lot of kiddos flying and the flight attendants took care of those kiddos and their tired parents. We flew from Charlotte to Salt Lake City Utah! We were given complimentary snack service twice along with drinks on several occasions. What stood out to me, was the care and hospitality shown to the passengers. Oh, the flight attendants had wonderful sense of humors too. Our next flight was to Boise and that one was called an express flight, so we were offered water and a snack. If flying with Delta guaranteed that same staff from the flight from Charlotte to SLC, I would be Royal to Delta! Job well done ladies and gentleman! read more

I am a fan of Delta. I flew in and out Bismarck. Staff at MSP, BIS and on the plane were professional, accommodating and efficient. This was my first flight since Covid. It was very pleasant. Coming out of Minneapolis, I will continue to use Delta. read more

Worst airline ever. Do not book flights with them. I had a delayed flight from maintenance of our plane. So missed my connecting delta flight by 5 minutes. It was 5 others on same plane missing same connection. Left with an 8 hour layover, no compensation. I will never use delta and encourage others to not fly with them. Dirty plane, crap staff. read more

I had a great experience on a recent trip from Denver to Ft.Myers and return. The flight attendants were professional and friendly. I flew first class and was treated like royalty. Thanks for a great vacation! read more

My favorite airline. I fly frequently and for the most part my experience with Delta has always been very good. Whether its a ticket agent, someone on the phone or the flight attendants, the interactions are positive and seem to want to help whatever issue you are having. Most of the planes have been updated and have charging stations and usb outlets, at least on the longer flights. The movie selection on the longer flights are also all free. That is great. Always my choice of airlines to fly anywhere. read more

Delta has rude customer service as well as employees that will go through your luggage and take your belongings (keep all valuables in your personal bag never in your checked bag)... they have a policy that they can assume no liability if there employees steal out your luggage.... Also ticket prices are overly pricey read more

VERY solid four stars from tis traveller and Yelper. Got into MSP and had hoped to get my five hour and fifty minute lay-over moved up so went to the Customer Service area (which has several seats and snacks for the guests) and the lady was pleasant and tried but just could not get me from SLC to EUG. Hey, I'm just glad Delta has people you can actually talk to, in person and try to help. Other airlines can learn from Delta for sure! read more

Delta Air Lines - Airlines Near Me - Minneapolis, Minnesota