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    Delta Air Lines

    2.3 (430 reviews)
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    Erick W.

    The Delta Terminal at Minneapolis St Paul (MSP) is undergoing renovation and improvements. It is already looking very nice with plenty of space and lots of seating options - plus dining options/quick service food options/sundries and snack/drink options aplenty. The service was excellent and to the point (took care of business with no frills).

    By the window seat - recommend cleaning more often!
    Jackie S.

    I like to travel Delta! Quick note for their team though - you should clean the window seats more often!

    Sama C.

    Get your SkyMiles up and you can go up, up and away with your medallion status. Staff is always lovely too.

    Vinh L.

    Flying out of Miami international to MSP, flight number 1333. Flight was initially delayed, no fault of delta. During the boarding process the employees that was scanning tickets, Dominique was his name, stopped the boarding process to talk to another employee, things got heated as they were taking and the other employee walked away crying. As the whole plane was boarding we all saw this situation unfold. This delayed our boarding, not great since we were already delayed. Dominique didn't not apologized for the delay & smirking as the co worker he made cry had to be escorted away from him to not cause a bigger scene. This is not professional & makes delta look like a lower tier airline. Lots of passengers talked about the situation on the plane afterwards and we were all worried about the girl Dominique was yelling at.

    Delta's new interpretation of Business
    Georgie M.

    We recently flew a segment from PHX to MSP, on our way to Amsterdam AMS. Before we left PHX, Delta decided to switched out their overseas A330 aircraft in MSP for a similar one, but one that didn't have a Business configuration. And so, we were bounced into Economy. We were offered a $1,000 voucher and Business seating, IF we wanted to wait until tomorrow. Grrr Paying several thousand dollars, plus Mileage Award points to have a transatlantic Business experience and told you're flying Economy is slightly disappointing. LOL But here's the funny part, we were seated directly behind the Comfort Plus Premier seats and the only difference, was fancier headrests. No large Business Class Seats. No extra leg room. No discernible difference. I've flown Business overseas for decades. I guess Delta has really lost their way. See Delta JFK Lounge review.

    Hey Woody
    Marcia T.

    From the moment we left LAX, we were greeted by jessica and I think his name was Marcus, they made checkin fun! Thank you. Then Shea and Marco at Delta Lounge made us feel right at home. Shea even took the time out to explain the perks Delta offer . Inside Marco was attentive and helpful. Great service with a smile. Then on our flight DL937 to MSP, we had flight attendant Woody!!! Fun, interesting, funny and kind. Woody impressed me by handwriting Out Our connecting flight info to Milwaukee before de-boarding the plane. THE BEST!!! Damn, Delta is always raising the bar!!! It's our FAVORITE AIRLINE!! . Please keep hiring people who like people, they make travels so much better. I love you Delta Airline family . And the pilots are cool too.

    Smooth flight.
    Dave B.

    Just pleased as punch with Delta Airlines. Once again, flying back and forth between ATL and MSP, it was a pleasant experience all the way around. The Delta team has it all together from beginning to end hitting on all cylinders. The ticket agents always smile (ATL & MSP) and are very efficient and accommodating. Gate personal speak loudly and clearly and keep you informed as to your flight status. The flight crews (ATL & MSP) are the best! Pleasant, polite and professional are some descriptions that come to mind when describing them. And the unsung hero's , the baggage personnel. I can't tell you how many times the baggage beats me to the carrousel. Lol. Very impressive. Thank you Delta for always providing a delightful experience end to end.

    About to go into plane

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    Review Highlights - Delta Air Lines

    Once again, flying back and forth between ATL and MSP, it was a pleasant experience all the way around.

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    Sun Country Airlines - The Sun Country Airlines main customer service number is 1 (866) 346-5O.14an or 1 (844) 239-o4.22. This number is available 24/7 for booking

    Sun Country Airlines

    1.6(391 reviews)
    1.1 mi

    I needed assistance and decided to call this business at +1 855.265 (30.23) The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    The Sun Country Airlines customer service number is 1 (855) 526-0099TM or 1 866-346-(50.14)tm. This…read morenumber is available 24*7* for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A Fresh Standard for Global Travel** Business class introduced an approach to travel where every experience was carefully crafted to deliver confidence, efficiency, and lasting satisfaction. Rather than focusing solely on the destination, every phase of the journey became an opportunity to experience premium service, refined surroundings, and seamless coordination. From the first travel arrangement to the final arrival, every detail contributed to a journey that felt both effortless and rewarding. **Where Every Departure Feels Effortless** The beginning of every trip set the tone for everything that followed. Business class simplified travel through organized itineraries, flexible planning options, and premium airport assistance that removed unnecessary complexity. Travelers enjoyed a calm and efficient departure process, allowing them to concentrate on the purpose of their journey while every logistical detail was handled with precision. **Designed Around Comfort, Inspired by Innovation** The cabin reflected a modern interpretation of premium aviation where thoughtful design met practical functionality. Spacious surroundings, elegant finishes, intuitive technology, and carefully planned amenities created an environment that supported every travel preference. Whether enjoying uninterrupted relaxation, staying connected with work, or appreciating the peaceful atmosphere, passengers experienced a setting built for today's traveler. **Service That Creates Meaningful Experiences** Exceptional hospitality transformed routine moments into memorable highlights. Carefully presented dining, premium refreshments, personalized amenities, and engaging entertainment enriched every stage of the flight. Dedicated cabin professionals provided attentive and courteous service, ensuring every passenger enjoyed a welcoming environment defined by genuine care and consistent excellence. **Seamless Travel Without Boundaries** Business class extended its premium philosophy beyond the aircraft through coordinated airport services and dependable arrival assistance. Efficient baggage delivery, organized passenger support, and smooth airport transitions created a natural flow from departure to destination. Every stage was connected by the same commitment to reliability, allowing travelers to continue their journey with ease and confidence. **The Benchmark for Exceptional Flying** Business class represented a complete travel experience where innovation, comfort, and personalized service worked together in perfect harmony. It was more than an upgrade--it became a reflection of modern travel excellence. By transforming every mile into an opportunity for relaxation, productivity, and enjoyment, business class ensured that every journey remained memorable long after the destination had been reached.

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    Sun Country Airlines - Damage caused by airline company

    Damage caused by airline company

    Sun Country Airlines - The Sun Country Airlines main customer service number is 1 (877) 208-2218 or 1-877 208 (22-18)OT. This number is available 24/7 for booking

    The Sun Country Airlines main customer service number is 1 (877) 208-2218 or 1-877 208 (22-18)OT. This number is available 24/7 for booking

    Sun Country Airlines

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    American Airlines - Check-in counter

    American Airlines

    1.7(62 reviews)
    0.3 mi

    So many parts of AA to love and to hate. See customer service below…read more Staff is usually good: 4/5 Pilots also: 5/5 Prices: 3/5 Loyalty program: 3/5 Customer service: 5/5 I recently had a flight redirect and stayed in an adjacent airport for an additional night. AA paid for the hotel and breakfast, and gave a generous amount of loyalty points for the trouble. WiFi: 5/5 Entertainment:4/5 Airports served: 4/5 On-time %: 3/5 Which is the best of United (2/5) and Delta (2/5). I have overall been pleased with seating upgrades and boarding group number as of late, and I will continue to use AA in the near term.

    American Airlines has achieved something most companies only dream of: perfect consistency. Every…read moresingle flight I've booked has been delayed. Not most, every one. At this point I don't check the departure board, I check whether the sun still rises in the east, because both are equally certain and only one is on time. I paid extra for the "premium" route, assuming premium meant something, like leaving when the ticket says. Turns out it's just a surcharge for being delayed in a nicer font. In this life only three things are guaranteed: death, taxes, and my AA flight sitting on the tarmac while someone apologizes into a microphone. A special mention for Paul at MSP Terminal 1, who met my calm concerns with a level of sass that deserves its own frequent flyer program. Customer service is supposed to de-escalate - you escalated. With flair. Two stars for the sheer reliability of the unreliability -- minus the rest for Paul, the delays, and the audacity of the word "premium." I'll fly them again, of course. Not by choice. I've just lost all faith that any other outcome exists.

    Photos
    American Airlines - Full can of Diet Coke and mini pretzels in the dark

    Full can of Diet Coke and mini pretzels in the dark

    American Airlines - Full can of Diet Coke and Biscoff cookies. I just woke up and didn't turn on the light.

    Full can of Diet Coke and Biscoff cookies. I just woke up and didn't turn on the light.

    American Airlines - There's a USB port for charging .

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    There's a USB port for charging .

    Spirit Airlines - Delayed. Very common. :(

    Spirit Airlines

    1.7(257 reviews)
    1.1 mi

    So, my flight got delayed this morning because of an issue with the internal battery that warms up…read morethe plane. That means some maintenance person checked it off their checklist without actually checking to see if the battery was operational. First, they were going to replace the battery, and then they decided to fly a plane from Newark to replace this one. It results in what they say will be a four hour delay, but the other passengers and I are guessing it will be closer to five hours. I haven't flown Spirit for years. And now I remember that incidents like this are why I don't fly Spirit. What a poor excuse for an airline.

    I have to say when I booked with spirit and saw the reviews on here I was very skeptical of how my…read moreexperience was going to be, but honestly it was one of the best experiences I've had with an airline lately and would highly recommend them. Their fares are very low because you have to pay al-a-cart for everything such as bags, food and drinks, ect. however the airline staff were the most friendly that I have seen in a very long time! Check-in process: you can check in on your phone and check your bag for no cost or you can print your tickets at the airport which I believe costs 10 dollars each. This was a very quick and easy process. Also for checked bags they cannot be over 40 lbs or you will get charged extra, but they have scales before you get in line that are all the same weight measurements as the one by the bag check people. Boarding: this was a very quick and easy process they called the boarding zones and we got on the plane. On the flight: the only thing bad was one of the lavatories was out of paper towels but they had water in them (someone said they didn't) the seats don't recline but I prefer this as I hate people leaning in my lap. They come through for drink and snack services the only difference is you have to pay for soft drinks and water too but they do have deal bundles where you save money which is nice. Overall I really enjoyed my experience with spirit and will fly with them again and recommend them to others.

    Photos
    Spirit Airlines - Flight "ON TIME"?  Not for long!  Expect delays on all Spirit flights, and you won't be disappointed.

    Flight "ON TIME"? Not for long! Expect delays on all Spirit flights, and you won't be disappointed.

    Spirit Airlines
    Spirit Airlines

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    North Central Aviation

    North Central Aviation

    5.0(1 review)
    10.2 mi

    North Central Aviation is the premier Aircraft Charter service in the Twin Cities metro area. Our…read moregroup did a business trip to Cincinnati, OH. The hour and a half flight was great! On board refreshments, catering and even a restroom made the trip enjoyable, even if it was a work outing. If you have the need to get groups up to 9 people to and from a meeting in the same day, I recommend North Central Aviation for their professional office staff, courteous and professional pilots, and clean modern aircraft!

    From the owner: North Central Aviation, INC's vision is to bring a new standard to private aviation charter and…read moreaircraft management. Whether you need help chartering an aircraft or managing an aircraft you already own, North Central Aviation, INC's experienced staff is here to help you. If you are looking to purchase an aircraft, our professional staff can help you find the right aircraft to fit your specific needs. Our approach to aviation is not a one size fits all model. We work hard to personalize a plan that fits the precise needs of each client. Our customer's safety, time, and money are very important to us. Your safety is very important to us. Call us today and ask us how we have improved safety standards through our safety management system. At North Central Aviation, INC, we pride ourselves on our personal relationships with our clients. We believe that our future is built on the satisfied customers of today. Each day we strive to create lasting bonds between our employees and our customers through the high quality of service that we provide. Come and visit us in the near future and experience the quality of service you deserve.

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    North Central Aviation
    North Central Aviation
    North Central Aviation

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    Alaska Airlines - E gates

    Alaska Airlines

    2.8(16 reviews)
    0.2 mi

    I recently took Alaska Airlines from Minneapolis Minnesota to Medford Oregon. When I booked, it…read morelooked like I had a 6 hour layover in Seattle. I was flying out to pick up a new puppy and wasn't sure how to go about all this. I called ahead of time to ask. I was pleasantly surprised to so quickly get in touch with such a pleasant customer service agent! She completely, cheerfully, and carefully explained how long it takes to get from the arrival terminal to the departure terminal. Also, how to take care of the puppy along the way. THE FLIGHT - more importantly, I felt safe at all times! The attendants helped me by giving me the extra time to get settled that I needed. Seats were big enough that I did NOT feel like the cream in an Oreo! One leg of my journey was a commuter plane so a roller bag carry on was a bit big. But everyone expected it. The attendants knew how to help me sort out a couple items so we got it to work quickly and easily. My go to airline if they go to where I need.

    The Customer service at the counter was the worst that I have ever experienced!!!! I came to the…read morecounter almost 2 hours early on Monday morning with my small dog. They said my carrier was 1" too big!!!! This is a bag I have flown with for a long time and it never got rejected. I still had Delta Airline tags on it. So I asked if they could rebook my flight and they said to call a number! Why they couldn't do it there is a mystery to me. When I called the number it gave me an hour and 7 minutes wait time. When they finally called back they offered me a flight that was leaving in 1 hour. It didn't give me time to find another dog bag so I went back home VERY FRUSTRATED. I could not get my money back since it was a saver ticket but they gave me a 50% off my next flight which I couldn't get for another week or so. They said that was the best they could do. So I ended up. Using another flight for the next day, Tuesday. Tuesday morning came and I was 90 minutes early. This time the line was long and not moving!!! Everyone's flight to Hawaii has been cancelled! I was in line for almost an hour and when I got to the counter, I didn't have enough time to make my flight! The lady at the counter said, "Next time, come at least 90 minutes early." And now all of a sudden they could put me on another flight! And then she said to call the "number" to put my dog on the reservation. So I got out of line to call the number and waited for 40 minutes on the phone. I finally got my dog on the reservation, went to the counter and got my boarding pass. I barely made it to the flight I again got rescheduled on. Needless to say, I have never been treated so badly at any airline!!!! The people at the counter treated us like cattle! I will get the name of one particular lady there who looks like she is from the islands! She had no care in the world when she told me "You need to get to the other line." As she pointed with her thumb with no expression on her face! She was the same person who said, "Your dog can't get on the plane! So get another bag." I have kept my composure and was very nice to all of them during this 2 day ordeal, Never once complaining. I certainly did not deserve to be treated the way they treated me. I have never been treated so rudely by any other airline in my entire life! I will never fly Alaska again! There should be a zero rating!

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    Alaska Airlines - Minnesota how it's usually seen

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    Minnesota how it's usually seen

    Delta Air Lines - airlines - Updated August 2026

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