I needed to make a change to my flight within a few hours of booking this this airline. When I tried changing my flight online it asked for a 6 digit booking reference but I had an 8 digit number so I tried calling, I received a recording that said "All of our representatives are busy at this time, please try again later, goodbye." .. for the next TWO MONTHS! I tried emailing every email on their website including their marketing department etc. nobody replied. I finally got through on the phone to someone two weeks before my flight who wrote down my name and my request for someone else to call me back later. This woman couldn't read the written script she was given to read to me, then she told me I would receive a call anytime from then to the time of my flight. I asked her if theoretically I could not receive this call up until the morning of my flight and she told me that was correct. They would try to call me ONCE and if I missed the call I would have to call back in to be put on the queue again. Miraculously I was at my phone and got the call when it came through (6 days before I was supposed to fly). The woman told me I could change my flight to the one I needed but that now the price of the ticket was $800 (for a flight that was originally $119 if I would have been able to book on the original date of purchase) She had to call me back yet again to tell me couldn't do anything about the price. I eventually had to cancel my other flight and drive across the country to a wedding I was in. She didn't refund me but rather gave me a voucher to fly with this shitty airline at another time. I'm actively telling people I know not to fly this airline. Nightmare! read more

Don't use this air carrier they are NOT on the level Damage luggage was not Re funded and said that Was not allowed case wine ? But at the counter they sure took my $. DONT USE THIS CARRIER! read more

Sun Country Airlines - Sun country air - Airlines Near Me - Eagan, Minnesota

Oh gosh where to start where to start....... If you have to contact them for any customer service related anything, you will not get through. My 6 year old got strep the day before we flew out and had a doctors note that he absolutely could not fly. I stayed on hold for 4.5 hours....yeah you read that shit right. and STILL did not get through. Just to highlight time span, my partner came home from work about an hour out to watch my youngest, I bathed the sick kiddo since he was covered in puke, took him to the emergency room, waited for 2 hours, got seen, drove back towards our house, stopped at the pharmacy, grabbed all necessary medications, went home and put both my kids to sleep and I was STILL on hold. prior to that long hold I had called quite a few times and the line literally just said "due to the high volume of calls, we are unable to take your call, please call back later. needless to say they have shit customer service. I even posted on their facebook and all that jazz and their bot automatically replied with a "sorry for your inconvenience please call and a representative will be with you as soon as possible" read more

I will NEVER book through Sun Country again. My daughter and her godfather flew into Seattle last night before they embark on an Alaskan cruise today. Sun Country lost their bags and the bags of about 8 other passengers. There was NO ONE they could talk to at the airport about this last night until about 4 hours later and all they did was ask people to fill out lost baggage claims. I tried repeatedly to call them and consistently got a message that said that due to high call volumes to CALL BACK LATER!!??!?? When I finally got through to them I talked to an agent who advised me that the bags were on a later flight and would arrive in Seattle at around 10:30. She said that someone would contact me and/or her godfather and that they would bring the bags to their hotel. I gave her ALL of the information and she said she added it to the reservation and that she was speaking with someone who was in Seattle and they were confirming everything. This morning.... still no bags. My daughter and her godfather headed to the airport to try to locate their bags. I contacted Sun Country again, and after another 1.5 hours of "please call back" I finally found a number that put me through. They had NO record of the previous call. He also said that there is no way they would have brought the bags to the hotel and they would have to speak with someone at the airport who works for Sun Country to get the bags. Catch - they only have people there when there is a flight leaving, which would not be until 3pm.... after they are supposed to be on their cruise. I asked if they would be trying to get the bags to the next port of call in 2 days, and he said that it is too complicated to try to get it to Juneau since it is a small town. So now they are without ANY clothing or toiletries and have to spend the money they had for the trip replacing those things and Sun Country really doesn't give a darn about it. Here we have a 12 year old and a 65 year old who have never really traveled and never been on a cruise who saved up and is trying to take the trip of a lifetime and Sun Country ruins it in one fell swoop. I don't care what you THINK the savings will be, in the end the cost is much more. Do yourself a favor and fly with anyone else. read more

I was on hold for 4 hours to cancel a flight that I mistakenly double booked on Travelocity. I didn't think the initial transaction went through. Sun Country is the only airline on Travelocity that can't be cancelled through Travelocity. Also, even though you can access the flight information on Sun Country website, you can't cancel it online. After 2 hours, I just left my phone on, even went shopping with the kids. (I will not be defeated) 4 hours, on the dot, the phone disconnected. I was livid. I reached out on their Instagram page (loads of people had similar problems) and messaged them on Facebook. Hopefully, some public shaming will allocate their resources to staffing the phones. Their social media staff answered promptly and forwarded my information to reservations. Who knows if my flight will get cancelled and I hope I get my money back. I need that money to buy clothes and food for my kids. It's Ramen for dinner until then. Lesson: Don't use this airline unless you anticipate everything going smoothly. Pay extra to fly Delta. read more

Their staff are incredibly rude, and clearly not trained in service. I was flying from San Diego to NY last winter Jan 2018. I had a small suitcase carry-on. After getting on the flight, I had difficulty getting the suitcase on the overhead bin, I am a very skinny thin girl 5'4' and 103lbs and the suitcase was too heavy for me to lift. The flight attendant a middle-aged woman with blonde hair, who was checking the rows, looked at me (her eyes literally went up and down) and told me with disturbing sass that if it's that heavy, I should be checking that bag in. But it met the guidelines for the overhead, and I wasn't about to pay another $50. I told her kindly, that I just wasn't strong enough to lift it up, and continued to struggle. I wasn't hurting anyone, nor was anyone around me lol, just a line of people behind me waiting to take their seat. Although I did not ask, I did look at her to see if she'd come help. She made the whole leaning back pose, and said "oh no don't look at me. You should be checking that in." I repeatedly told her, it wasn't that heavy, I just wasn't strong enough, and that I was weak. She kept shaking her head and kept her distance, telling me that it shouldn't go in the overhead bin. 30 seconds later, I got it up, it just needed a push and sat down physically exhausted. Only thinking about how rude she was. They then made an announcement that my connecting flight to NY was cancelled due to snowy weather. I asked this flight attendant what my options were and she said I had the choice of getting off before it took off, or landing in Minnesota and re-booking there. I ended up getting off, and again this lady just stares at me knowing I have difficulty with my luggage. The kind man from a row behind said "you're the one with the heavy suitcase? Let me get that for you." God bless him. I'm sure all the other passengers were enthralled by her behavior and reluctance to help her passengers, even though I was only in there for 2 mins many of them wished me good luck and sympathized. My flight the next day landed in minnesota, but the connecting was once more cancelled. I ended up being stuck for one night and having to book a hotel to which they did not accommodate for. Never. Again. Will I ever fly this airline again, rude and impolite attendants. read more

What happened to your "LIMITED SPACE/Middle Seat Open" plane? This flight is FULL!!! There are 3 to a seat and its DISGUSTING. The plane is gross. Not clean and it smells I have ALWAYS tried to support this airline but will seriously rethink that loyalty!!! If I wanted to fly spirit I would!!! So disappointing AND Disgusted!!! I guess you don't care enough for loyal customers!!! read more

Understaffed cluster f***. Their check in/baggage drop drop process is the worst I have experienced with any airline. They moved me and my toddler from line to line only to tell us it's too late and we missed the boarding. Assigned my toddler and I seats away from each other. read more

The worst airline I've ever had to deal with. I'm currently trying to cancel my flight that's in 8 days. They sent out an email that they would be waiving cancellation fees for flights between now and April 15 due to the COVID-19. However when you try and cancel on their website, it still shows a $100 fee. So you have to call to cancel. That's not a big deal right? WRONG. 90% of my attempted calls have been dropped on their end because "all circuits are busy". The 10% of the time I can get through they say it's a 40 minute wait. Once the 40 minutes it up, another recording says 59 minute wait. I hope this airline goes bankrupt. read more

STL to MSP departing on a Friday at 4:10pm I was super worried after reading these reviews since I wasn't able to check in online (even though I bought seat assignments). After spending over an hour on hold and eventually giving up, I googled Sun Country reviews and was horrified. With their small airport check in window of 2h - 45min prior to departure, I thought I wouldn't be able to make it from work and not be able to fly. However, at STL, the desk was right across from American airlines with only 3 people in front of me. Having read the scathing reviews about the staff being rude and incompetent, I was wary. Unnecessary though -- they were extremely friendly! They got my ticket printed in no time with no issues. The flight attendants and gate agents were also professional and friendly. I actually got through to someone on the phone on the way to the airport (they will call you back if you press 1 *really quickly* after they ask if you want a call back). The agent was super nice and accommodating about my inability to check in online. He tried to do it himself, then asked the technical team to try to fix the issue after he also couldn't check me in. He even took my number down and called me back after talking with them so I didn't have to wait on hold. When the technical staff couldn't fix the issue, he told me he would call me back 5 minutes before the check in window closed in case I knew I wouldn't make it so he could put me on a later flight without me having to wait in the phone queue again (since it can be hours). I told him my success story though and he congratulated me and said he had been worried for me. The nicest dude! His name was Leo. After seeing awful pictures of the plane seats and room complaints, I was also prepared for an uncomfortable flight. However, the plane was new and well cushioned. Spacious in my opinion, too. We actually got everyone boarded earlier than planned and had an early take-off. No incompetency there. Really made me kick myself for letting anxiety keep me up reading these reviews the night before my flight. The only purpose it served was building up prejudice in my head and psyching myself out. I recommend flying them from STL to MSP at the very least! It was $100s cheaper than the alternate flights and I only paid $7 for a seat assignment. Would do it again. read more

Don't fly Sun Country if you expect appropriate customer service. We purchased a ticket and then contracted COVID. Several days before the flight we tried to contact the airline and either change or cancel our flight due to the illness. We could not reach this company. The customer service was overwhelmed and unable to accept your call. We left messages for a call back and that never happened. The online site was experiencing difficulties and would not allow entry to the portion of the site to help us. This Airline cares not about customer service and will never utilized their service again. We want a refund and we can't even speak with them, on phone or online. Terrible Service!! read more

Will never fly Sun Country again! We were told to arrive 3 hours prior to our flight due to the extra Covid precautions. We have been standing at the Sun Country desk for 90 minutes so far and haven't seen one employee. No explanation, no communication. I tried calling customer service and was not able to speak with a person. Terrible customer service, terrible experience. read more

Sun Country Airlines - Not one employee to be found. - Airlines Near Me - Eagan, Minnesota

SY697 (PDX to SFO on 7/14/2019) It started out like a regular flight. However, pretty quickly things started turned not normal. We were waiting on the run way for a long time and eventually, the pilot announced that the plane had to go back to inspect air conditioning which didn't work properly and didn't keep the plane cool. Well, ok, good idea to "better safe then sorry". Once we got back to the gate and everyone got out, we were told to have an update after about 15-20 minutes. About an hour later, it was announced that flight was cancelled. We were offered to flight out on the next flight, which would be 2 nights later! Sun Country would pay for meals and 1 night hotel stay (what happened to the extra night?). Calling customer service was terrible - i was on hold for over 50 minutes. We eventually got flights with a different airlines as we could not stay additional 2 days. In summary, besides technical malfunction (which happens, I get it), Sun Country was very unprofessional in handling it, did not respect customer's time, and were not communicative. read more

I was checking in with Sun Country airlines in Nashville Airport and they tried to charge me and my friend for carry on $40 each bag and our tickets were $400 each already. We wanted to pay, but they said we don't take AMEX and maybe call somebody for help and everything were said with such unprofessional manner by supervisor John Never I fly again with them! read more

Customer service is non existent! I had been trying for days to get a hold of them. Finally got through their callback system which promised up to 60 minutes. I ended up getting a call back four and a half hours later. Customer service said I had been issued a credit for my canceled flight. Never received it. I have been trying to get a hold of them for four days. The number comes busy all day and hasn't offered the call back option either. This airline is a borderline scam. They have not invested any money in customer service. God forbid if you ever need service, it will be a nightmare. Please boycott this airline. It is the worst experience I have ever had with any airline in my life! read more

I just flew SunCountry form SFO to MSP. This was the first time I was flying, so didn't know what I was getting into. It took us an hour to get our bags in MSP, everyone stood around and nothing for an hour, no update no apology. Then boarding in MSP, they said that they were short staffed, the plane was there but they boarded an hour late and landed an hour late. Again the bags took 1 hour, so now we were two hours late. They are trying to spend less and hire fewer people. I am done, never again read more

If you are looking for a cheap, no frills flight to Minneapolis/St. Paul, check out Sun Country Airlines. When I say "no frills", it really is bare bones. No snacks, no complimentary movies, and no free first checked bag. I just thought I would throw this out there in case people are used to these freebies that are typically offered on other airlines (i.e., Southwest). If you have an iPad, make sure you download some movies for your flight, or at least download some music/entertainment on your phone. Food and in-flight entertainment are offered for a fee; FYI, they only take credit cards. As expected, the seats here are tiny but some planes are smaller than others; I know my flight back to San Diego the seats were a tad bigger and had more leg room compared to my first flight. Just a note, if you are tall, it might be worth upgrading to the exit row or first class because you get more room. I was fine in coach as I'm short, but the person next to me had a hard time getting in and out of his seat just due to his size. All planes are named after lakes, which I thought was cute. Some positives: you get to pick your seats online and free soda! Overall, it was a fine experience, nothing significant. Customer service was pleasant and checking in was easy. read more

Thieves - This airline will go out of its way to block every possible avenue of communication with the airline in the event of a cancellation. This isn't bad customer service, it's willful negligence and intentional breech of contract. Don't believe me? Do an internet search. They stranded hundreds in Mexico in April 2018 and it took bad national press, lawsuits, and the intervention of two US Senators to get any compensation. Minnesota Public Radio (MPR) also has an article online explaining that their carrier contract ( which you must agree to when purchasing a ticket ) states that purchasing a ticket "is not a guarantee of transportation". Other airlines like Delta do not have this is their contract. It's not typical. It gives them legal cover and essentially means they don't even have to guarantee you a seat on the flight you purchased, let alone on a replacement flight. My husband travelled from Brooklyn to catch a flight in Newark (headed to MSP) yesterday afternoon. He got there to find out the flight had been cancelled - despite information on Sun Country's own website that the flight was still a go, and perfect weather in both Newark and Minneapolis. NO ONE was at the check in counter, and he was told by an airport employee that they only staff the check in counter in the morning. As many reviews will attest to, it's next to impossible to get anyone on the phone. I called every 15 minutes between 1 pm and 11 pm yesterday. The message always said to call back later and disconnected me. Finally at 10:45 pm (15 minutes before customer service closes for the day) the message changed to "more than a 90-minute wait". A friend of mine who used to work for Sun Country said that they don't staff their phone lines. There's literally no one there. My husband had to buy a new one-way flight for today on Delta. It cost us almost $800. And according to all the reading I did, we'll have to get a senator involved to even get a refund for the $150 leg of the round-trip flight. read more

I returned home on a Sun Country flight after a trip to Hawaii. I had never heard the name before, but they were the most economical option on a travel site, so off I went. The flight was definitely a no frills experience compared to my outbound flight on a larger air line. The seats were tight, and it felt like every thing cost extra except for sitting still, and being quiet. Nevertheless, they got me home on schedule, so there is that. Sun Country is a good way to save a buck, and that is relevant when you scrape together enough to spring for a vacation. However be prepared to write off those hours of your life, because it will probably be a very Spartan experience. read more

Warning: My bags were ransacked and personal items STOLEN by their employees on 9/23/18 and since this awful experience I have received the worst customer service in trying to resolve my claim to replace the items their employees stole. I had the only flight Sun Country had on Sunday leaving Cancun to Dallas this last weekend. I checked my bag like normal and when I got home and opened it. Neither TSA or customs had inspected my bag. It was in the care of Sun Country the whole time. Their employees had ruffled through my suitcase to find a gift bag with brand new sunglasses and jewelry hidden in my clothes. They ripped open the bag, literally ripped the box and stole my new Tiffany sunglasses out of the hard case, leaving this mess and the receipt. I had just gotten these as a present and was devastated. I called immediately and was on the phone for an hour trying to get help. I was TOLD to file a claim on their website but after I did that night I got a generic email telling me I had to drive back to an airport and file a claim in person. That's ridiculous! After 6 follow up emails and contacting them via Facebook this week I STILL have not had anyone from Sun Country contact me to resolve this claim. Their employees stole $660 worth of property and it seems like they could care less about this ... having thieves as staff ... how the customer feels ... doing the right thing ... or their company's reputation. I'm disgusted with this whole experience and all the time I am spending to try to get them to fix it and do the right thing for their customer. It has been a week and I am beyond frustrated at this point. Update: 10/10/18: after now 10 emails they asked me to fill out paperwork and send all my photos and receipts TWICE and are still not compensating me for the theft from their own employees. Sun Country has the WORST customer service. read more

Upon check in to my flight 24 hours ahead of time, I needed to add another piece of checked luggage (had already prepaid for one). After 5 attempts and getting "OOPS something went wrong," I decided to wait until check in at the airport to bring it to their attention. They charged me $40 instead of the $30 I would have been charged, had I paid online for the baggage. This is very unfair... but for their website not working, I would have paid for it online. They should have charged me the $30 instead of the $40. Shame on them!!!! read more

I booked a family vacation directly with sun country. For some reason they put us on 2 different reservations San Francisco to Minneapolis then another Minneapolis to Montego Bay. When we checked in we were informed that we had to pick up our bag in Minneapolis and completely recheck for the Montego Bay flight. The lines were horrible as it was before Christmas and the staff had zero idea of what was happening. We just made our flight We called twice from Montego Bay to try to resolve the return flight as with a 1.50 hr change time there's no way we could make the connection with having to recheck in and go through security again. The agent cut us off, we called again and they did nothing but address us with rude and unhelpful information. I fly a lot and especially international. I have never experienced such horrendous service. If we miss our connection due to this airline they have no guarantee we will get home this week. Do NOT use them read more

Great airline friendly helpful staff. Easy fLights I i take them all the time only airline I fly now . Just follow all the rules of flying and good to go never have an issues . I never need tO pack a lot like other people do so I am In and oUt fast I buy the premium seats in front and so nice . read more

The flight staff is great- I had no issues with the pilot or attendants. The ground staff, if I could give stars to, would receive none. I have never encountered a group of more incompetent workers. I missed my flight due to the airport not announcing a gate change (not the fault of Sun Country), and the staff was extremely unhelpful. My bag arrived before me and I could not find a single worker working. After finally finding one after 30 minutes of looking, I was told "that only an unreachable manager could be of assistance". The manager was not allowed to be contacted and I was not able to get my bag. The following day, I was told again that the manager was unavailable and I would be to come back. FYI, Sun Country does not track individual bags and is actually not able to track a missing bag. They just have to look around. Horrible experience and I look forward to never flying with them again. UPDATE: dropped my review to one star after the office began to stop helping me and avoided my calls. read more

AVOID at all costs. Plane is tiny and uncomfortable. They nickel and dime you for everything so you won't even save money. Costs extra to select seats, carry on a bag, check a bag, basically anything. And no tablet on the seat in front of you. I'm only 5'10" and I barely fit in these seats. read more

If you have any points or miles on Sun Country, use them sooner rather than later: before they go out of business or just decide not to honor them anymore. Customer service lines are NEVER answered. Customer service counters at MSP have been unstaffed the majority of my most recent trips, which have not been many. The few bright spots are Terminal 2 and random workers who are not yet totally demoralized. This airline is not long for this world. So sad. Used to be my favorite airlinr. read more

This was our first time flying, and it went without a hitch! We flew from MSP to PHL and back; on the departure we had small delay due to a latch on an overhead not working correctly, but they managed to get us to PHL on time. I have a few gripes, but they are minor. Having to pay for the overhead storage is a little lousy, but it is nice that there are no weight restrictions. Also, the seats were pretty darn stiff...I generally prefer a firm seat, but by the end of the second flight, I was losing feeling in unmentionable areas. It was about a two hour flight, and I would hate to have to sit in those seats any longer. The flight attendants were pleasant enough, and the ticket/boarding folks were as well. I feel like for a smaller airline, with much cheaper tickets, this was a good experience overall, and I wouldn't hesitate to fly SC again. read more

Lost Another Loyal Customer. Since the "investment company" from New York took control Sun Country has declined into the basement. First Class that my wife and I have always flown is now a total joke. Boxed food. plastic utensils, dirty planes, Etc. This company is wringing every cent they can out of the clientele to fill their own pockets before they shut down. At one time this was a very good airline that was started by former employees of Braniff airlines, but no more. Have taken my last flight with them!!!! read more

I am not sure what I did to deserve such horrible customer service. They put you on hold for 90min+, re-route or drop your call with no call back. Promise reimbursement and never get back to you. I have never had a worse experience with an airline. I get it, cancellations happen, but to not respond to customer complaints, to promise to fix something and never deliver is abhorrent. Sun Country should be ashamed of their customer care. My flight from ORD-PDX was delayed and then cancelled. Every agent I spoke with about accommodations, travel, per diem, baggage, or customer care gave me different information. I want my money back! read more

On July 3, 2019, I arrived two hours early to the Honolulu airport, and because of a Sun Country representative printing me off THE WRONG BOARDING PASS and the WORST customer service I've ever received from an airline, I was unable to board my flight and had to book another last minute. Due to their mistake, I LOST OVER $600 AND THEY WILL NOT REFUND ME. More detail: I arrived at the Sun Country airline counter at 1:45 pm, my flight leaving for Portland at 3:27 p.m. I asked the representative for a boarding pass, he told me I had to go wait in line for a USDA inspection, pointing to a half mile long line. "That big one?" I ask. "Yes" he said. 45 minutes later, I notice my line is actually going to the TSA checkpoint, and after double checking with security I was not in the USDA line. So now I have one hour to get to my airline. OK. I storm back to the man at the counter, and tell him I just wasted 45 minutes waiting in line. He passively and sarcastic, says sorry, I meant that line. He points to a nearby machine, which I run too. I run back to the checkpoint, he takes my Passport, prints off a boarding pass for me and a bag tag for the backpack holding all my clothes and basically everything I own as I have been traveling for 8 months. He loads my bag to be sent to the plane and tells me I'm all set and I will definitely make my flight. I run to the security line. It is about 3:07 when I get through the line, and it looks like I'm barely going to make it...until TSA checks my passport reading George Wood, and my boarding pass, reading Andrew Charles Wood. That Sun Country Airline representative screwed me in the worst way. However, TSA tells me there is still time, and the rep can escort me to the front with a new boarding pass. I run back to the counter. New person there now. I tell him I need a new boarding pass because his representative printed me off the wrong pass and MY FLIGHT LEAVES IN 15 MINUTES. He says, uncaring, "Well sir, you are very likely missing your flight, just so you know" I freak out. "My bag with all my possessions is on that flight under a different name and there is still time, you can escort me through TSA. It's obvious he could care less, and he calls on the his walkie talkie to the person at the gate "Hey so and so, call me whenever you get a chance." Over the next 15 minutes, he tells me he is unable to print me off a new pass because "everyone is on the flight" He tells me I will miss my flight and there is nothing he can do for 10 minutes, even as the screen says the flight is boarding the entire time. My final destination is Spokane, and this was a connecting flight. Now I am definitely missing my flight to Spokane and that is about $100 down the drain. He calls a regional manager who offers me a refund, but because I booked on a third party site with a now-closed bank account, I will likely never see that refund. Sun Country could care less. They offer me other useless options like making me wait three days in Honolulu for the next flight to PDX (I would miss my best friends wedding) and flying me to San Francisco (How the hell does that help me??) Due to Sun Country Airline's mistake, I had to buy an extra flight to Portland to pick up my bag ($257.90) and then another flight to my final destination in Spokane ($256.55). I had just got back from a working holiday and this was pretty much all my savings. In closing, I have taken every opportunity to bad mouth this company to any one who will listen online and off. For a small airline, you have very little care about fixing your mistakes and utterly sabotaging the customer. Horrendous first impression with this airline, and because of little chance of a refund and offering no other compensation in any form, probably my last. read more

You guys are a joke. I've been trying to pick seats for my upcoming flight and keep getting error messages online. So here I am on hold for over an hour on 2 separate occasions and all I get is you folk are busy! I doubt the phone lines are jammed. I'm convinced someone is sleeping near the phone and runs the automated message to keep most people at bay. Terrible way to run a business. I usually fly to the Midwest from the East Coast 3-4 times a year using Sun Country...this is the last straw. I'll be taking my business and money elsewhere. BTW I AM THE SAME GUY WHO WROTE ON FACEBOOK, let me reiterate, if I could fly myself home I would! read more

Sun Country Airlines - Airlines Near Me - Eagan, Minnesota

Forgot to mention that Sun Country ticket desk shook us down for $125 in baggage fees. We were told we could either pay $125 for 5 bags or pay $40 per bag to use the overhead bins. A few of our bags would have fit in the overhead bins. We got on the plane and saw everyone using the bins. The flight attendant looked at me like I was crazy when I asked if I could put our backpacks up there. There was not collection of money on the plane. So basically we were lied to by the ticket agent. SECOND UPDATE: After 3+ weeks a customer service agent email me with an apology and said she was disheartened by our experience. End of story. Didn't address the $125 baggage charge. But she sure made sure that she zinged me by saying that she listened to my initial phone call with an agent who told me we weren't making it it home to Orlando when we thought. As I did with my initial email, I copied every Sun Country higher up including CEO Jude Bricker. I demanded a refund on my baggage charges. I don't expect to hear back. Sun Country Air is the Greyhound of the skies. George Carlin had a great joke about the worst doctor in the world and sadly someone having an appointment with him in the morning. Now substitute worst doctor for Sun Country and having an appointment with reservation. Sun Country still gets 1 star because you can't give them less. read more

I'm surprised by the many negative reviews of Sun Country. I have rarely had any issues and enjoy my flights with Sun Country. In fact, I usually have more issues when flying some of the bigger airlines (Delta....). First of all, I love that Sun Country flies out of the small terminal. It is so easy to park (terminal connected to value parking), and get around this terminal. There are quite a few good food options (fast food and sit down). I frequently fly Sun Country to Boston, but also have flown to the West Coast using Sun Country. I usually take early morning flights, and have never had a delay. The staff has always been friendly and accommodating. I did have an issue with a return flight being delayed in Boston and not getting updates from Sun Country at the airport because of the lack of Boston staff possibly? It isn't ideal that you have to pay to choose your seat ahead of time, but I've never had trouble getting a seat (usually window or aisle) when I get to the airport. Flights are usually cheaper than other airlines, and the convenience of getting in and out of the small airport makes Sun Country worth flying! read more

Sun Country isn't an underdog. It is a junkyard dog. And a mangy one at that. Sun Country canceled my reservation because I arrived at the ticket counter 42 minutes before scheduled departure. The cutoff is 45 minutes... "I'm checking in for the Minneapolis flight." "The flight is closed." "I don't understand...you mean I can't get on the flight even though I'm confirmed and don't have any bags? It's not leaving for 42 minutes and the security line isn't that long." "Your reservation has been removed from the system. I cannot check you in. You have to call reservations." I place a call to reservations, using the number provided by the ticket agent... "Thank you for calling Sun Country Airlines. You are about to experience our award winning service. This call may be recorded..." "Hello, may I help you?" "I need to get to Minneapolis for a business meeting. I still have 38 minutes before the flight departs. The ticket agent says you are the only one who can get me back on the flight." "Well, if the ticket agent won't put you on the flight, I certainly won't challenge that." "NO, you don't understand. She will do it if you re-book me on the flight!" I hand my phone to the ticket agent. After conversing for a few seconds, she hands it back to me. "You can't get on the flight." "Who is your supervisor? Get that person on the phone." "I don't know where she is." "Uh-huh. Try finding her." A few minutes later, the ticket agent hands me her cell phone. "I will call headquarters and see if they will hold the flight" (by this time, there are 13 other people standing around in the same predicament) A few minutes after that the ticket agent tells me they will not hold the flight. "You are re-booked on the 9pm flight [9.5 hours later], and *as a courtesy* we will not charge you a fee." [I guess that is the award winning service!] At this point, I have no other way to make this trip, and it cannot be re-scheduled. However, once I am back in NYC, I only have one thing to say to Sun Country: "BUH-BYE" read more

Add internet actually delta has it so why can't suncountry? Seats are tiny and why isn't there first class

I mean, I always feel safe. But that's about all the credit I have to throw their way. You're better off walking if you have a deadline or want to bring anything with you. read more

I booked a flight on Sun Country Airlines from Cancun, Mexico to Minneapolis. After my flight was completed, I reversed the charge on my credit card so that Sun Country Airlines would not be paid for transporting me to Minneapolis. I apologize for any inconvenience this may cause. I assume that Kelsey Dodson-Smith, Sun Country Airlines' vice president of marketing will understand, seeing as how this is how she chose to treat hundreds of Sun Country Airlines customers stranded in Mexico right now. read more

The sun has set on this airline. Unfortunately, this year has just been a series of letdowns when flying Sun Country. It all started with the new rate structure that began this year. Previously Sun Country was a few dollars cheaper than Delta, AA, and United. You sacrificed little things like TVs in the seatback or complimentary snacks, but, ultimately it was nice to support a small (40 some planes) 'local' airline to Minnesota. Suddenly Sun Country started charging a fee structure for choosing your seat in advance and even for wanting to bring a carry on bag. While this has been the norm for some low budget airlines, Sun Country's way of going about it actually caused the ticket to be higher than some major carrier competitors. I had a good amount of Ufly miles so even though I was disappointed I used the miles to book two trips this year. The second trip was most disappointing of all. The plane was not even serviced prior to us boarding and it smelled terrible and there were crumbs everywhere in my aisle. It makes you wonder where the extra money is even going? Sadly, at this time of writing I cannot think of any good reason anymore to choose a Sun Country flight over a flight from a major carrier. read more

Great fare and service at all stages of flight, pre & post as well. Will definitely fly again. Not as jovial as say Southwest, but still very pleasant. read more

Watch "Sun Country Flight Takes Off Without Luggage" on YouTube https://youtu.be/g0oZb_6lre0 read more