I wish I had a layover here because this airport had everything! Unfortunately I barely made my…read moreconnection, and was unable to shop or eat anywhere. The airport is huge and nice and one I would be happy to hang out in.

"Excuse me, will you direct me to where the Delta information desk? I need some help."…read moreDelta ticket agent, "Go to desk G-8." "Ok, ty." *Proceeded to walk from gate G-22 to G-8.* NOONE was there. It was a regular Ticket boarding area. No passengers. No agents. Absolutely no one could help me. *made the walk back to the person who was still sitting at booth* "Why did you tell me to go to gate G-8? It was completely empty. It was a regular boarding place just like this one." Surprised that I came back boarding agent, "Maybe they went to the restroom or something...." "If you are trying to help someone, please do not tell them to go to G-8. There isn't a soul down there. No information booth, nothing. At least make sure that someone is there BEFORE you send them there for help...." Straight up that lady lied to me and another Delta agent lady wasn't ready for the receipts of her lying to be shown. This was my first time in this airport. Signage and lighting were adequate but the Somalians I talked to for help lied to me to get me to leave them alone. That's a bad look for the company. Plus, I'm a nobody to them. No customer satisfaction. No supervisor to make things right and no apology. I expect nothing. But ONE thing I will do, is spend my money somewhere else and completely bypass this airport all together.

I love that the LR takes me to DT MPLS in 30 mins or less right from the airport, to & back to the…read moreairport. LOVE IT! Always, always get the pizza before take off OR even after you land lol! I like to get the sausage and mushroom pizza. They bake it in front of you right there and it takes about 10 minutes. Whenever I go to specific airports, there's always a specific food item that I always always get if I ever come here I always get the pizza. For example, if I ever go to Phoenix, I always get the spaghetti and meatballs lol the same spot when I would go visit my mom at her house.

Quiet. Small. Easy to navigate!…read more There is a Mexican restaurant called Barrio which will do the trick if you need it. Also vending machines. Pretty limited shopping and food options. (Opposite of Terminal 1 which is a flashy fun exciting experience.) Sun Country flies out of one end and Southwest out of the other. Gates are H1-14. At around gate 11 there is usually a guitar player. And also a case of gorgeous stained glass art a MN gal made. Sweet!

**Need help** call 1*(888)*446*1370 to reach Airlines customer support service 24/7. They can help…read morewith booking management, flight changes, and other ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

Contacting passengers in advance when there going to be more that an 10 hour delay. Crazy that you…read moredidn't know about a maintenance problem before it was supposed to take off from DC. You are just lucky that Trump overturned the requirement that airlines reimburse people for a wait over 3 hours. Shame on you Sun Country.

I read through the bad reviews for MSP and almost all of them are for issues like rental car…read morecompanies or airline cancellation's. Beyond that I'm a little amazed at bad reviews for MSP. This airport operates better than just about any place in the country and the updates have kept it feeling new. The food and beverage places are great and the bathrooms are amazing. This place wins best airport almost every year and it's totally true. If you have a bad car rental or flight experience review them bad. Don't blame the airport.

Airports are tough to review because your experience is often based on things other than that…read moreterminal itself. This was my first time here (Terminal1) and I found it pretty easy to navigate. There are restrooms in the departure area which is nice and not that common. There is a clean and open feel. Lots of moving sidewalks for getting to your gate on time. As for getting here from the freeway, rental car return is easy as long as you get in the correct lane off the freeway.

Quiet for an early flight. There were not many places to open to grab breakfast where my gate was…read morelocated. While waiting to board, I was able to secure a seat with no problem. Boarding was quick.

This Delta thing isn't so bad. The in-flight entertainment and wifi was great, the meal was okay,…read morethe snacks were ample, but starting off with a flight delay kinda makes me miss the consistency we've enjoyed with Southwest... but it was only one delay, and we were boarding in a little over an hour, so not too bad in the scheme of things. But I'm sorry, but the review from Bradley C warrants an apology from corporate.

I'm a frequent traveler and I've been all over the world. And this is the worst airport I have ever…read morebeen to. The place is filthy. The TSA employees are very rude and racist. The TSA agent threw our suit case on the ground while rechecking our bag. Awful experience. I'm paying the extra money to go anywhere else.

The longest line for TSA check I have ever been or seen or heard of any lines of any kind or in…read morequeue in my entire life. I have seen other TSA lines at other bigger airports or busy airports like vegas or atl or Jfk or SFO but it was never like the one I just witnessed. Ok at 6am in the morning and from their regular TSA check point, there is already a line that looks like lasagna then it goes 30 people straighten out and another lasagna wiggling line then out to the main airlines check in lobby, another set of lasagna line then goes straight for another 30 people then another sets of lasagna line then wraps around to the front and coming back the other way. It shows 40 minutes wait on the big screen. I was 1 hour ahead of time. I like many others had to ran for our lives and hoping that our flights did not closes the door on us. Luckily I made it as the last person to board.

Getting through the P4 TSA PreCheck checkpoint was pretty quick and efficient. They had a couple of…read morelines open and thus the line was not very long. TSA staff was friendly and professional.

Oh my this was maybe the worst TSA checkpoint I had ever experienced. They have ONE checkpoint…read morerunning creating a line that is extremely long. Get it together MSP, get the passengers through.

When you don't have enough personnel, don't choose so many people randomly for checks. We were…read morepre-checked and were randomly chosen. But no personnel to put us through the scanner. After asking if I needed to take boots off and told no, my shoes had to go through x-ray and my feet patted down - once again, no personnel to do it. Not a good experience - there were 4 of us waiting in a nearly empty airport.

The newest of the three Delta Sky Club at the Minneapolis-Saint Paul International Airport (MSP),…read morethe lounge at Concourse G in Terminal 1 opened in 2023. My wife and I stopped in for lunch after our trip in from LA, and found the food and experience to be decent. The club is over 21,000 square feet, making it the biggest at MSP (though not nearly as big as the newer Clubs at SLC and LAX and ATL). It is located on the upper deck of the airport, with entrance via elevator from the terminal floor. Its big feature is the year round open Sky Deck. There is a great variety of different seating, with various barriers giving different levels of privacy. The food was OK, with salad and a hot chicken dish being decent. This location continues to use real plates, bowls, and utensils, so bussing is a must to allow seating to be quickly reused. I did also stop by the bar to get a mojito, but the bartender did a poor job in making it (didn't muddle the mint, or use a shaker, and didn't bother measuring)...neither my wife or me bothered finishing it. Delta continues to allow visits after a flight, and with no AMEX Centurion Club at MSP, this club is a decent choice to visit for a drink and some hot food if at MSP.

This Sky Club is absolutely incredible. I have been in lounges all over the world and this one is…read moreeasily the best I have experienced! The space itself is enormous with tons of seating, which makes it easy to find a comfortable place even when it's busy. The decor is classy, modern, and really well designed and thought out. It feels more like a high end hotel lounge than an airport space. The bathrooms deserve their own mention because they are shockingly nice and incredibly clean! The food and drink options are fantastic. The buffet always has great choices and it stays well stocked. I have been here for both breakfast and lunch and both were excellent. There is a huge variety of non-alcoholic beverages available and the bar offers a wide range of complimentary drinks and the bartenders do a great job. The staff here really help elevate the overall experience. Everyone is friendly and helpful and they are great about clearing plates and glasses from your table so the space stays clean and comfortable. One of the coolest features is the sky deck. It is bright, spacious, and even has its own bar which makes it a great place to relax before a flight. My favorite seats in the entire space, however, are the gold chairs facing the windows in the main lounge area. These chairs are perfectly positioned so you can watch the planes come and go. I always try to grab one of those. If I am flying out of Terminal 1, I do not care where my gate is, I am coming here. I have even shown up to the airport three hours early just to spend more time in this lounge.

**Need immediate 24/7 help, *Dial Airlines at 1(8 55)|271|18.18 *phone number, customer support can…read morehelp with booking management, flight changes, and other travel-related.. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

Sun Country Airlines - Consistently Reliable and Truly Minnesotan!…read more As a native Minnesotan now living in San Diego, Sun Country has always been my go-to airline. In the beginning, I chose them because they offered a convenient direct flight home. Something every parent traveling with a baby truly appreciates. Over the years, that one baby turned into two (now 12 and 9!), and every summer, our family flies to Minnesota on Sun Country as a yearly tradition. This year, an unexpected family medical event required me to travel sooner than planned. I called in to make changes to my ticket, and while Miss Heidy wasn't able to waive the fare difference, however she went above and beyond to help. She patiently walked me through options, including combining our family's Sun Country rewards points to make the new ticket more affordable. That level of understanding and customer care means so much. Especially during stressful times. Thank you, Sun Country (and Miss Heiydi!), for continuing to make travel between my two homes a little easier and a lot more personal.