Sun Country Airlines - Consistently Reliable and Truly Minnesotan!…read more As a native Minnesotan now living in San Diego, Sun Country has always been my go-to airline. In the beginning, I chose them because they offered a convenient direct flight home. Something every parent traveling with a baby truly appreciates. Over the years, that one baby turned into two (now 12 and 9!), and every summer, our family flies to Minnesota on Sun Country as a yearly tradition. This year, an unexpected family medical event required me to travel sooner than planned. I called in to make changes to my ticket, and while Miss Heidy wasn't able to waive the fare difference, however she went above and beyond to help. She patiently walked me through options, including combining our family's Sun Country rewards points to make the new ticket more affordable. That level of understanding and customer care means so much. Especially during stressful times. Thank you, Sun Country (and Miss Heiydi!), for continuing to make travel between my two homes a little easier and a lot more personal.

Would give 0 stars if I could…read more Extremely negative experience with delays, staff not present at gates, gates not even being marked with the correct airline, not updating departure time after multiple delays.

I flew Delta from MCO to Iceland with a half day layover in Minneapolis…read more Delta always does a good job with making things right and making sure flight plans get fixed. My original flight was cancelled, but I was rebooked pretty easily to this one.

To be fair, my checki-in and security process was streamlined today by the fact that I had no…read moreluggage to check and I checked in online, plus I have TSA precheck. So from the moment my friend dropped me off at the curb in front of terminal 1 at MSP at 6:53 this morning, to getting through security, took less than 5 minutes. The main shopping and food court area looked new and modern with a decent selection of places to eat, and several areas with comfier seating options if you have a longer layover. MSP airport is still going through some renovations, but mainly in the long hallways towards G gates. The gate area was quite nice with lots of seating with seat-side outlets to recharge your phone or laptop.

This review especially goes out to the gate agents at MSP. They are super friendly and courteous…read more Their announcements for flights are clear and articulate. I witnessed them assisting passengers who needed extra time, needed some clarification, and parents with strollers. This was my second flight with the new boarding process/assigned seats and I felt it went well. No more fakers needing extra time.

Southwest Airlines Flight 2973 from Minneapolis Saint Paul Airport (MSP) to Saint Louis Lambert…read moreAirport (STL), departed at 7:55 A.M, landed at 9:30 A.M. (no delays) The cabin crew were so nice and the main one was so funny! Free complimentary drinks and a graham cracker snack were handed out. Legroom was very solid, the seat was very comfortable. The plane was very clean. All of this costed just over $300 round trip (2 people). Southwest Airlines Flight 2237 from Saint Louis Lambert Airport (STL) to Minneapolis Saint Paul Airport (MSP), departed at 2:45 P.M, landed at 4:10 PM. (30 min delay)

Really nice airport! I love that they had Joe &the juice inside the airport. It was perfect for my…read morelayover. Although my flight kept getting pushed to a later time, the customer service I received at the two delta terminals were good. Both agents were so helpful and listened to my concerns. I was able to get rebooked on another flight after my original flight was continuously delayed. There are so many great restaurants in this airport. They even had a Prince memorabilia store (of course they did. It's his hometown). They also had a few lounges that also offered day passes. They even had a PGA lounge for all the gold players. The airport is currently undergoing construction in the delta terminal. This did not interfere with anything during my time at the airport. If you have a layover or visiting Minneapolis you will not be disappointed with this airport.

I like this airport it's pretty spread out and Delta operates out of terminal 1. Plenty of food and…read morespots to relax so you don't feel congested with people surrounding you! Introverts dream! People here mind their business and I've been lucky and had my connecting flight literally the next gate over (godly thank you delta)

North Central Aviation is the premier Aircraft Charter service in the Twin Cities metro area. Our…read moregroup did a business trip to Cincinnati, OH. The hour and a half flight was great! On board refreshments, catering and even a restroom made the trip enjoyable, even if it was a work outing. If you have the need to get groups up to 9 people to and from a meeting in the same day, I recommend North Central Aviation for their professional office staff, courteous and professional pilots, and clean modern aircraft!

From the owner: North Central Aviation, INC's vision is to bring a new standard to private aviation charter and…read moreaircraft management. Whether you need help chartering an aircraft or managing an aircraft you already own, North Central Aviation, INC's experienced staff is here to help you. If you are looking to purchase an aircraft, our professional staff can help you find the right aircraft to fit your specific needs. Our approach to aviation is not a one size fits all model. We work hard to personalize a plan that fits the precise needs of each client. Our customer's safety, time, and money are very important to us. Your safety is very important to us. Call us today and ask us how we have improved safety standards through our safety management system. At North Central Aviation, INC, we pride ourselves on our personal relationships with our clients. We believe that our future is built on the satisfied customers of today. Each day we strive to create lasting bonds between our employees and our customers through the high quality of service that we provide. Come and visit us in the near future and experience the quality of service you deserve.

New experience Super long delay…read more Bad staff Jet blue has been my new airline of choice

So, my flight got delayed this morning because of an issue with the internal battery that warms up…read morethe plane. That means some maintenance person checked it off their checklist without actually checking to see if the battery was operational. First, they were going to replace the battery, and then they decided to fly a plane from Newark to replace this one. It results in what they say will be a four hour delay, but the other passengers and I are guessing it will be closer to five hours. I haven't flown Spirit for years. And now I remember that incidents like this are why I don't fly Spirit. What a poor excuse for an airline.

I have flown Champion Air a couple times on a NBA road trip. On the NBA charter flights everything…read moreis different...not the planes themself they are pretty standard other than the seat configuration. The seats int the front where most of the players and coaches sit are large and spaced out like the old first class international seats but better (they don't have pods). The back where some players, the press, family and tagalongs like us is like business class. [see photos] When you board there is food and drinks (no booze on these flights) such as sandwiches, chips and sodas, juice or water in the back of the plane that you can load up on. Halfway through the flight there is meal service which is more like FC international meal is like and later dessert. Food and drinks are available the entire flight so you never go hungry. During the flight after the game the coach plays the game they just played to go over different points. We just sit in the back and be quiet and are thankful to be invited. Oh yeah, after May 31st Champion Air will no longer be chartering for the NBA. One question I have is why didn't the Timberwolves use Champion Air since they are both in MN?

The Customer service at the counter was the worst that I have ever experienced!!!! I came to the…read morecounter almost 2 hours early on Monday morning with my small dog. They said my carrier was 1" too big!!!! This is a bag I have flown with for a long time and it never got rejected. I still had Delta Airline tags on it. So I asked if they could rebook my flight and they said to call a number! Why they couldn't do it there is a mystery to me. When I called the number it gave me an hour and 7 minutes wait time. When they finally called back they offered me a flight that was leaving in 1 hour. It didn't give me time to find another dog bag so I went back home VERY FRUSTRATED. I could not get my money back since it was a saver ticket but they gave me a 50% off my next flight which I couldn't get for another week or so. They said that was the best they could do. So I ended up. Using another flight for the next day, Tuesday. Tuesday morning came and I was 90 minutes early. This time the line was long and not moving!!! Everyone's flight to Hawaii has been cancelled! I was in line for almost an hour and when I got to the counter, I didn't have enough time to make my flight! The lady at the counter said, "Next time, come at least 90 minutes early." And now all of a sudden they could put me on another flight! And then she said to call the "number" to put my dog on the reservation. So I got out of line to call the number and waited for 40 minutes on the phone. I finally got my dog on the reservation, went to the counter and got my boarding pass. I barely made it to the flight I again got rescheduled on. Needless to say, I have never been treated so badly at any airline!!!! The people at the counter treated us like cattle! I will get the name of one particular lady there who looks like she is from the islands! She had no care in the world when she told me "You need to get to the other line." As she pointed with her thumb with no expression on her face! She was the same person who said, "Your dog can't get on the plane! So get another bag." I have kept my composure and was very nice to all of them during this 2 day ordeal, Never once complaining. I certainly did not deserve to be treated the way they treated me. I have never been treated so rudely by any other airline in my entire life! I will never fly Alaska again! There should be a zero rating!

I recently took Alaska Airlines from Minneapolis Minnesota to Medford Oregon. When I booked, it…read morelooked like I had a 6 hour layover in Seattle. I was flying out to pick up a new puppy and wasn't sure how to go about all this. I called ahead of time to ask. I was pleasantly surprised to so quickly get in touch with such a pleasant customer service agent! She completely, cheerfully, and carefully explained how long it takes to get from the arrival terminal to the departure terminal. Also, how to take care of the puppy along the way. THE FLIGHT - more importantly, I felt safe at all times! The attendants helped me by giving me the extra time to get settled that I needed. Seats were big enough that I did NOT feel like the cream in an Oreo! One leg of my journey was a commuter plane so a roller bag carry on was a bit big. But everyone expected it. The attendants knew how to help me sort out a couple items so we got it to work quickly and easily. My go to airline if they go to where I need.

So many parts of AA to love and to hate. See customer service below…read more Staff is usually good: 4/5 Pilots also: 5/5 Prices: 3/5 Loyalty program: 3/5 Customer service: 5/5 I recently had a flight redirect and stayed in an adjacent airport for an additional night. AA paid for the hotel and breakfast, and gave a generous amount of loyalty points for the trouble. WiFi: 5/5 Entertainment:4/5 Airports served: 4/5 On-time %: 3/5 Which is the best of United (2/5) and Delta (2/5). I have overall been pleased with seating upgrades and boarding group number as of late, and I will continue to use AA in the near term.

American Airlines has achieved something most companies only dream of: perfect consistency. Every…read moresingle flight I've booked has been delayed. Not most, every one. At this point I don't check the departure board, I check whether the sun still rises in the east, because both are equally certain and only one is on time. I paid extra for the "premium" route, assuming premium meant something, like leaving when the ticket says. Turns out it's just a surcharge for being delayed in a nicer font. In this life only three things are guaranteed: death, taxes, and my AA flight sitting on the tarmac while someone apologizes into a microphone. A special mention for Paul at MSP Terminal 1, who met my calm concerns with a level of sass that deserves its own frequent flyer program. Customer service is supposed to de-escalate - you escalated. With flair. Two stars for the sheer reliability of the unreliability -- minus the rest for Paul, the delays, and the audacity of the word "premium." I'll fly them again, of course. Not by choice. I've just lost all faith that any other outcome exists.