This was my final straw. I don't know why I kept giving this place chances. My guess, probably…read morebecause I live in the neighborhood. Her attitude makes it very clear she doesn't enjoy what she does. I picked up my daughter's prom dress today, and was charged $73+ for a length alteration. I understand different fabrics can require more work, but the pricing feels unreasonable for the quality of service provided. After paying, I asked if she had a clear plastic cover to protect the dress, and her response was, "ehh... if you want." That alone says everything about the level of care and professionalism here. I won't be returning. There are far better tailors out there who are not only skilled, but actually value their customers and provide proper service. I strongly recommend taking your business elsewhere.

I came to understand how and why Kim has maintained a tailoring business in the noted Castle Hills…read moredistrict for the past 13 years. She is congenial, efficient, and offers expert suggestions. The pricing was on point and the garments were ready when promised. An incredibly great first time experience with an exceptional artisan/business owner.

I went in to have them tailor several pairs of pants, a romper and a blazer…read more 5 stars on the service as someone who is from Los Angeles and maybe pampered with knowing a lot of place out there, the price is a little steeper than I would like, so that brings my rating down to 4 stars (can't do 4.5). I will be back and will be prepared for what I need to spend but the work is good quality work or I wouldn't be returning.

Amazing service! They got me together when I needed my dress in a short time. I will definitely be…read moreback! 10/10 would recommend!

Don't bother reaching out. Originally reached out to her in March and only heard back in May to say…read morethey're unavailable. Asked for feedback on alterations I would need for a dress by December 2022 and she says she's booked.

I needed a beaded gown with tulle overlay to be hemmed for my son's upcoming wedding. New to the…read morearea, I didn't have any experience with anyone in the area who could do the job so I went to Yelp and based on reviews, contacted Rushana. She responded within the hour. I was scheduled for a fitting right away and two days later received a perfectly hemmed gown. No stress, super friendly, very professional... and the price? Can't be beat! No need to look any further.

One of the best overall customer service experiences I have ever had. These awesome folks saved our…read moresanity with our time schedule, and did AMAZING work! Four weeks out, I purchased a prom dress for my daughter that fit great in the store. Heavy ball gown style dress with boning in the bodice and zipper back. Unreturnable and unexchangeable. She got sick the following week and dropped almost two sizes in one week! Three weeks out, she puts the dress on to show her friend and the corset bodice is loose and her breasts are lost in the cups. She's still unwell and may lose more weight, so we need to find a tailor. The store we purchased the dress from recommended Legacy Tailor, so with hope and prayers, we called to set up an appointment at the Plano location. The problem? Working around my work schedule, and daughter's work, school, drill team, dance, and church obligations. I spoke with Wade, who was so helpful and guided me to set up my appointment request online and to mention the schedule crunch. He squeezed us in on a Saturday and then I found out daughter was scheduled to work, so I emailed him to request the ONE day in late afternoon that we could do it. Wade fit us in! Appt is 2.5 weeks before prom. Daughter and I come in and wait about 10 minutes tops. A lovely young lady named Lauryn does the pinning/prep work. We chat and she's a fashion designer. So happy she's doing the pinning because she's listening to every detail daughter is requesting. We tell Lauryn about our schedule and she says it will be ready the Wednesday before prom Saturday. We leave and are confident it will be ready based on their business volume. I could tell they knew what they were doing. I call one week later and the dress hasn't been started yet, but I expected that. Well, daughter's schedule changes again, and now nails have to be done that same Wednesday afternoon. Did I mention this is daughter's junior year and she decided in Feb to squeeze her four senior classes in online so she could graduate this year instead? It's an IMPOSSIBLY TIGHT schedule. 7 days out and daughter is having several panic attacks. I call Legacy Tailor on Monday morning almost in tears myself and Lauryn answers. The dress is about to get started on. I explain our situation; we're literally losing our sanity. Lauryn speaks with the woman working on the dress, Carlota Bustamante. Dress will be ready Tuesday afternoon! OK; between homework and work, we can make it. I get a text that same Monday afternoon that the dress is ready! Daughter calms down and will stay up late studying. We go to get the dress. I absolutely cannot tell you what an AMAZING job Carlota did on the dress. We absolutely couldn't tell that any tailoring was done except now daughter looked as if she was poured into the bodice. Absolutely gorgeous! I tipped for the outstanding service and for Lauryn going out of her way to ensure our ever-changing schedule was accommodated! Thank you to EVERYONE at Legacy Tailor for treating us like gold!

Incredible customer service and helpful employees. I needed a dress hemmed and they were able to do…read moreit quickly and at a great price. I will definitely be coming back for future tailoring needs, they did a great job.

Very helpful & great work on a dress alteration & an embroidery job!…read moreReasonable pricing also!

**Amazing Tailor Services!** From Bridal to Leather…read moreJackets! This place offers exceptional precision alterations for all types of materials, including leather! They are undoubtedly the best of the best in the DFW area! Even if you have to drive over an hour, it is well worth it for world-class alterations!

She did such an amazing job altering my dress! My size was sold out, so I had to buy a size up, and…read moreshe made it fit me perfectly and she delivered fast. So happy with how it turned out and truly appreciate her beautiful work!

Great job hemming my pants, and quickly. Stopped in and the lady was great offering me options on…read morelength which was very helpful. Highly recommend!

My husband and I have had several clothing items altered at Autumn Stitch. The work was excellent,…read moreand the items were always completed and returned when scheduled.

I had looked around and around for a tailor to embroider some robes for me. Am SO glad I worked…read morewith JEANNE at Autumn Stitch! First spoke with Jeanne over the phone, super friendly and down-to-earth. Brought my robes in and we talked about fonts and colors and stitches - I let her know what I had in mind and she had some wonderful suggestions. I'm actually early this year and wasn't in a rush, but it wasn't long before I got a text that my order was ready for pickup. Jeanne - whose personality is abso fun and refreshing, by the way - confirmed names and sizes for me so that I could look everything over. The font, the color, the sizing, everything came out so well - I couldn't be more pleased. Thank you so much!!

Went in do get a bridesmaid dress hemmed and they took amazing care of me! Not only did they do the…read morehemming, they also noticed the body was too big so they took that in as well! I definitely will be coming back if I need anything else altered!

I came here 5 times already and left a review on Google and will do it here. Ripped shorts, shirts,…read morejackets all good as new here! This is my go to place for tag removal, clothing repair, buying fashionable and great quality shorts - this is my go to place and I cannot recommend it enough. 5 stars all around for their amazing service, amazing value and amazing clothes! I will always come back here. I cannot stress the value here - they are a great example of small shop, high value.