1. Rushana Bright

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Little Elm, TX

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Custom tailoring

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5 years ago

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Lapels Dry Cleaning - Looks like a 3yr old glued it back

Lapels Dry Cleaning

(32 reviews)

I would leave 0 stars if that were an option, but I was told that 2 stars is more impactful…read more This place provided me with a HORRIBLE customer service experience. The owner, John, who I initially believed to be a man of integrity, especially considering that he is also known as a minister, completely failed to follow through on his word. My pants were not ready when I needed them for a trip. John told me that he would deliver them to my home. He never delivered them and never even called to provide an update. While I was away on my trip, I followed up with him, and he told me he would get back to me. Once again, he never did. Because my pants were not ready as promised, I was forced to purchase another pair of slacks for a wedding, which cost me $200. I provided the receipt to John and attempted to address the matter directly with him, but he has ignored my attempts to resolve the situation. This is not simply about the pants. It is about keeping your word, communicating with your customers, and taking responsibility when you fail to provide a service as promised. After being ignored and receiving no resolution, I am now being forced to pursue the matter through small claims court to seek reimbursement for the expenses and inconvenience caused by this situation. I am extremely disappointed with the way this was handled and would not recommend doing business here based on my experience. SEE YOU IN COURT MINISTER JOHN

I had a very disappointing experience with Lapel Dry Cleaners, and it raised serious concerns about…read moretheir professionalism, customer service, and how they handle customers' personal belongings. I dropped off several clothing items in the night drop on Tuesday evening after business hours, which was convenient and not an issue. The problems started the next day when I called to confirm they had received my items. Their phone appears to be a cell phone, and no one answered. I called twice on Wednesday and again on Thursday, with no answer and no return call. By Thursday afternoon, I went to the store in person because one of the items was my wife's dress for a wedding on Saturday. The employee could not find my clothing and had no record that my items had even been received. She explained that the dry cleaning is done offsite and told me she would call me around 4:30 p.m. after checking with the cleaning facility. That call never came. At 5:15 p.m., I returned to the store. When I asked why I had not received a callback, the employee said her manager was supposed to contact me. No one ever did. I again asked where my clothing was, and she said she still didn't know. I then asked to speak with a manager. The employee called the manager on her personal phone and put the call on speaker. The manager's response was surprisingly casual, simply saying they would "check again tomorrow." That was unacceptable. Tomorrow would be Friday, and if my wife's dress could not be located, we needed time to make other arrangements for the wedding. At that point, I was also preparing to file a claim for my missing clothing. As we discussed their intake process, I questioned how clothing dropped off overnight is tracked. Only after we walked through the process did the employee begin searching another area of the store. Eventually, she found my bag of clothing sitting in the back. None of the items had been processed or sent out for dry cleaning. They had apparently been sitting there untouched the entire time. What concerns me most is not just the mistake, but the complete lack of urgency, communication, and accountability. My calls went unanswered for two days. I never received the promised callback. No one seemed to know where my clothing was, and the manager showed little concern about the situation. Customers trust a dry cleaner with valuable and often irreplaceable personal items. That trust requires organized processes, clear communication, and respect for customers' property. Unfortunately, I experienced none of those things here. Because of the lack of professionalism, poor operational management, and disregard for my time and belongings, I will not be returning. I cannot recommend this business to others and would encourage anyone considering using this cleaner to think carefully before trusting them with their clothing.

Rushana Bright - sewingalterations - Updated October 2026

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