One star for the polite April Joy who refunded my money, comped me a hair product, and calmly listened and had a conversation with me as I felt hysterical. The other girl at the front desk who had proceeded to charge me after this cut had mumbled a "sorry" when I told her how upset i was that Emily cut 4 inches off instead of 2.
Here's a little context: I'm a new mom, my son's christening is in 4 weeks, my sister's wedding in 12 weeks, and I battle weak hair due to a thyroid condition.
My go-to stylists are Hans at Maxine and Daniel at Salon U. They are that good that I will post them in another salon's review. Sadly, both were unavailable this weekend and my hair had started the post-partum falling out. I needed a haircut desperately.
I gambled & scheduled a haircut with Emily since we were going to be in the neighborhood for eye exams. My first mistake was not asking what level of a stylist she was. During my hair wash, I asked how long she had been at the salon and she said it was her FIRST WEEK. Red flag!! Still, I thought "I have pictures, all I need is a trim, this might work."
I showed her multiple photos, told her where I wanted the shortest layer to be. She proceeds to take her scissors and cut straight across at that level. I said that's really short, even for the front and that's not face-framing - that's a cut! She said it was longer in the back. Okkkk, bad answer #1. Instead of showing me the back, she continues cutting away. I picked up some of the hair and said this is about 3-4 inches and she says, no, it's maybe 2-2.5 at the most. Bad answer #2. She should have stopped right there, asked questions, freakin brought out a measuring tape, anything to soothe the client, but rather, she insisted on her opinion. I wanted to tell her to stop, that I would just have Hans or Daniel fix it and I am SO MAD at myself for not stopping her. Hans always holds up the hair right before he cuts and asks "is this good?" That, a technique of a stylist who charges $110 for a haircut.
My second mistake: trusting her. She's the stylist, she should know wet hair is not the same length as dry hair! No, that's an assumption and never again will I be so polite. Well, NEVER again will I let Emily touch my hair.
In the end, she cut 4 inches off. No style, no length. I fought back tears while I was in the chair and after I was done. It had taken me 5 months to get that length! Now I'm going to wear my hair up for the next two months, have to get extensions for the big events and soothe my self esteem. Bad hair and baby weight are a double whammy.
I think she heard mom, suburb, dead hair and gave me what she thought fit her vision. She clearly did not translate the picture I brought into her cutting. I could be really mean and say she literally did not see the vision, even with those glasses, but her non-work speaks for itself.
If anyone's interested, I have photos from a wedding the night before and my hair afterward. No exaggeration, it was 4 inches and THAT is NOT a trim.
I should also mention, I took off a star for this: I had paid, walked out, was crying at the car, decided I needed to talk to the manager, so I went back. All the stylists were gathered around at the front desk and, seeing me, scattered like little roaches. Emily literally stood up and ran off to the back. Seriously? Grow a pair. When you see a client walk back in, after not tipping you, making it clear that you cut her hair way too short, the least you could do is stand up and ask "what's up?" And I didn't even need to mention my name, they knew who I was, BY NAME. Gossip, much? read more