We've been here a few times now, and I'll start off with saying that this location definitely still has the old school Friendly's vibe. They are slowly updating the seat cushions and the area is very clean. The service is always fast and the waitress' continuously check on us. The only reason this review has 3 stars is the few times I've been here the burger was falling apart and under cooked, the mini mozzarella sticks for my daughter were over cooked and hard and 2 kids said their stomachs hurt after. We probably won't be back anymore for food. The ice cream is always great though! read more

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I get take out here all of the time. Great fast service and the food is always great! Love this Friendly's!!!

My partner took me here for a late dinner after seeing a movie and it was very nice! I saw a lot of negative reviews on this place so I wanted to check it out personally. When we got there we were seated immediately and a waiter was with us soon after. She was super nice and friendly along with being incredibly fast with our food and drinks. The food was great and cooked really well along with being out quick, we also enjoyed the nice music while we ate. Overall this is a very solid place to go out for dinner, it's very cute and appetizing! read more

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Great variety on the menu. Everything tasted great at a price we can afford. My favorite place to eat

Excellent food was ready and exactly how we ordered it staff was polite and willing to get order

Waitress was so friendly and cute I showed her a picture of what I wanted and she made them so cute I love reliving my childhood and also got a grilled cheese with bacon so bussssssss read more

Friendly's - three ice cream sundaes on a table - American Near Me - Hackettstown, New Jersey

Never been here before, think I should've kept it that way. Food is not their forte, prices were high for what I got and I think you won't see these restaurants around much longer. read more

The manager and staff amazing. Burger salad and quessadilla excellent . Service always with a smile

Best ice cream around hands down. I love that you can order online and pick it up when it's convenient for you.

If I could give zero stars, I would! The food here is atrocious. It was burnt and disgusting, it was expensive and horrific. Not to mention, I have never been to a restaurant that charges $1.25 extra for ranch. That's all. read more

Lobster roll is excellent, lots of lobster meat, good celery crunch, toasty hot dog roll.

Food was fresh and tasty. We were at the cutoff between breakfast and lunch (11am) and they allowed us to order off both menus. No frills, just good standard American fare. read more

If you have an allergy STAY AWAY FROM FRIENDLYS!!! I am extremely allergic to dairy. Ordered the veggie burger. Clearly stated NO MAYO (see screenshot of the order attached). Does it say no mayo? Sure does. Did it come with mayo? Sure did. Now I'll be sick for the entire night. On top of that when I called the manager Heather she argued with me that the order never referenced no mayo. Maybe she can't read. Then probably shouldn't be the manager. Nor should a manager cut off a customer when the customer is talking. Worst experience. I will NEVER EVER go here again. STAY AWAY!! read more

Friendly's - Order receipt showing no mayo. - American Near Me - Hackettstown, New Jersey

We came in to get ice cream and Robin was amazing! Super funny helpful and quick!(: She made our experience great! I would definitely recommend! Our ice cream was great as always. So good. Hit the spot(: read more

this place needs to shut down! Bathrooms are gross and smell ! Place is not clean, servers are on their phones and talking inappropriately for everyone to hear. like a bunch of teenage girls and a whole lot of drama. The food is ok. The whole experience was just not good. I will not return. nobody should. plow it down! read more

Friendlys is supposed to be a good atmosphere with great ice cream desserts. But that isn't the case with this one. They don't serve breakfast like the website says. They don't know how to make ur order correctly and despite u knowing what u ordered. Some of the staff deem it necessary to argue with you. Cold old food. Poor staff. Such a shame. read more

I work at a group home and I took my clients to eat at Friendly's for lunch. Robin was our waitress and she was really sweet at first but after I asked her for 3 separate checks ( for work purposes which I explained to her and it was just 3 people with one meal each. Nothing crazy or hard to do.) she completely changed. She cursed, yanked the check out of my hand and when I got up to go pay at the register to talk to the manager she came up to me and tried to yank my card and check out of my hand AGAIN!!! I was so shocked at the complete disrespect I was getting from this waitress! She should be fired honestly! I've never EVER had an experience like this. I had to yell at her to get away from me. I talked to the manager about her hopefully something gets done. Food was great just make sure Robin isn't your waitress! read more

If you're a larger party (especially teenagers trying to celebrate a big accomplishment) you're better off across the street at Applebees or Wendy's. I've come in twice with about 8 people each time and we were told they could not take separate checks. How can you not input the orders separately? The truth is it's not their system but it's their employee's laziness. My first visit we were told it had to be put on one card so we reluctantly paid, but my second visit we were told we could have two checks. How is their policy different day to day? My second group then proceeded to all sit in smaller groups throughout the restaurant and suddenly they could split us into 4 separate checks. Many of my friends have had similar experiences with large groups. Mind you each time we visited we were almost the only people in the restaurant. We are all very respectful and always ask for split checks in advance so we do not deserve this service. To top things off we always have the same waitress who is constantly flirting with our one friend and being rude about our billing situation. All that for overpriced ice cream! It's a shame because friendlys has been a go to ever since I was a child but not anymore. read more

Definitely one of the worst places I have been to in my life. Waited at least 10 minutes to be seated since there was no host. At least 3 separate employees saw my son, my girlfriend, and I waiting but didn't bother to seat us. Half of the employees were standing around with their AirPods in doing absolutely nothing. Finally got seated and ordered food. Waited at least 30-45 mins for food when there was only 5 other tables there. My food didn't taste bad. My girlfriends didn't taste bad. My sons Mac and Frank's food tasted absolutely horrible. Mac and cheese was soggy and tasted terrible. The hot dogs were burnt and tasted like rubber. My son threw up on the way to the car in the parking lot. All of us have food poisoning from it. Will never go there again!! read more

I wish I could give this 0 stars. The service is horrible. You wait 15-20 minutes just to be seat, even though there are only 5 tables with people at them and 8 workers standing around bullshitting. My son, boyfriend, and I all have food poisoning from this place. We are never go here again. Good luck with your stomach, hope you can handle the food. read more

We love this Friendlys! My special needs son has a limited diet which means we find ourselves here multiply times a week and its not just the food but also the people and atmosphere. Everyone is always so nice and welcoming especially the manager Heather! The food is great and even on those rare occations that something comes out wrong they are always so kind and willing to help right it. read more

This place is utterly horrible! The staff that works here are either nasty or rude, or both! No one is friendly here AT ALL! I suggest you avoid this place, and go to a better restaurant. read more

The food here is always good, the staff is very helpful. Having a allergy while ordering ice cream is always terrifying...but the staff here are very good with taking precautions and I don't feel the need to worry as much here, so thank you very much! read more

This is the best Friendly's I've been to. Staff is nice and the food always comes out real fast! Never too crowded. The super melts are my favorite, the strawberry fribbles are the best shakes in the area! read more

Excellent service and quality for the cost. I love this Friendly's and come here for New Years morning every year. I highly recommend it and think that the servers are truly friendly. The ice cream is also delicious. There are a lot of eateries on this street and Friendly's is my favorite. read more

It's Friendly's - what do you expect?!? My kids love it. I don't necessarily care for it. Even their healthier meals don't seem all that healthy. This location is no different than the rest. If you like greasy food and ice cream, you can't go wrong here! Always busy, but never seem to have to wait. read more

I had the fried clams, my wife had the fish and chips. We got the ones that come with a small sundae. Mmm yum! Nice family place with lots of children around. Comfortable and service was very quick. read more

I was suspicious that the parking lot and eating area were half empty on a Father's Day morning. On group of five in front of us had been waiting to be seated over fifteen minutes. Ten minutes later my wife and I still had not even been greeted, let alone seated. Finally the manager came and asked the group of five the name for their seating. They had to tell they had been asked already. I then asked could we at least be give a place to sit since the place was mostly empty. The manager said she only had three servers and turned away. When I spoke louder to ask if we could simply sit down somewhere she told me I was not to yell at her. I told her she was not to turn away while I was still talking. She simply walked away. I have no doubt this place was so empty due to this sort of treatment to customers. read more

The staff was lovely the food was horrible. I order from the takeout window a crispy chicken wrap and a side salad nothing was appling about the whole meal. There are very few Friendly's left in NJ and the one's that survived tend to be really good aka Convent Station outside Morristown. I was really surprised cause there were a good size crowd eating in the restuart frist time last time visiting waste of 15.00 of my hard earn money read more

The only reason this review has 3 stars is because I love the food at Friendly's. The waitress, Ruth, was very short with us while we were ordering our breakfast. She waited until our food was done to bring out our juice. A minute later, without a word, she just plopped the check on our table and walked away! This woman was more interested in talking to another customer than actually doing her job. If I had her again, I would not even order, I would just leave read more

Always have pretty nice time there for breakfast. The food is pretty good, the portions are well enough that your not disappointed. A nice hometown feeling. read more

This is not the first time I have received poor service from here. This was the second time we had Ruth as our waitress. After, dropping of our food, she did not bother to check-up on us to see if we needed anything or how the food was. After, 20 minutes of being done with our meals and not receiving our bill. We need to flag down another waitress for our bill, because clearly Ruth could not be bothered. After, deciding to speak with the manager Nick about our issues with our service and him pretty much pushing us out the door without an apology. we will not be returning here for awhile. The only reason this was rated higher than a one is because the food was alright and we have had much better service in the past. read more

It is a friendly's. food is passable but I'm used to horrible service in all the ones I've been to prior. This one was fast and relatively clean, which is another thing friendly's is not known for. read more

Been here several times great place if you don't want to cook....wouldn't do it every night.....service is pretty good food is good the price is good....My only problem is they sweep the floor when your eating that's not good the dust gets on your food and with dust comes germs.....not healthy next time I will say something because if I'm not mistaken its against board of health rules.....and the place needs a real good make over inside some paint would be nice....starting to look dumpy....but I will continue to go there love there burgers and fries.... read more

This is one of the best breakfasts in Hackettstown. Sure, it isn't quite as fancy as Stella G's, but it's SO cheap and delicious. Great service and consistent smiles every single time. read more

Was seated, and it took 15 minutes for someone to finally us what we wanted to order , while the whole place was empty and there were 4 waiters , one sitting talking to there boyfriend while people coming in are waiting to be seated standing for 5 minutes going,"wtf am I going to be seated?", one drinking from there soda , and one charging there phone. The one person who wasn't even a server but someone from the kitchen I praise because they took the time to come out and seat people, and then we finally got our order taken , while every other waiter sat and did nothing. Overall , way over staffed , but no one working. Had a nice waiter named Liz , who I praise as well , she was nice and actually acknowledged us while other waiters just looked over us or looked at us and looked the other way. Food took a long while to get though and it seemed like it was cooked by high schoolers , and desert was horrible , the fribble didn't even taste like one. Wouldn't recommend. read more