I placed an order online because it said that it had an item in stock and could be available in 15…read moreminutes. Turns out, it was not in stock. When I immediately canceled the order because I needed it that day, I was still charged. I tried contacting support, waited forever, to then have the agent pretend not to hear me then hang up. Only shop here if you want them to rob you.

I had to pop in really quickly while out running errands, and only a hardware store would do. I…read moreneeded garbage bags, and the last time I grabbed them from the grocery store, I got the wrong size, and they wouldn't stretch over the mouth of the big garbage can I had. Indeed, it was square peg into round hole territory. So even though they surely have the right size at a grocery store, and even though there is a grocery store in this same strip mall development, I popped in to Ace. It's a smaller store, but still has all of the home basics for hardware. I prefer these place much more over massive warehouse big boxes, but the truth of the matter is that the big boxes have much more room for all kinds of items that Ace just can't carry. But garbage bags, they've got. Basic tools, paint, hardware, fasteners, garden supplies -- it's all here. I forget how country Ace can be as well; you can get a Red Ryder pellet gun at this spot. It's like hardware store meets farm & tack. A throwback to old school Provo. This development is always a bustlin' with some restaurants, grocery and hardware. That makes it super convenient, but also super busy. That's good news for Ace. I hope they're around for a while.

Always helpful, friendly and knowledgeable. Many times I have visited them and been pleased with…read morethe selection. Prices are average.

I love Ace Hardware in Payson. I live in Spanish Fork but drive to Payson when I need something…read more The new owner (I think his last name is Gordon) is very knowlegable and nice. I asked him a bunch of questions about sprinklers and he was very generous with his information. One time I needed a piece of plexi-glass and a worker dug up a remnant for me. They are very knowlegable about paint and wood finish. They can make a copy of any key. I highly recommend them. The only thing I can think of that isn't five stars is their small parking lot and they are kind of out of the way.

I came here almost a year ago to get my hitch installed and just recently my left blinker went out…read moredue to them not installing the wiring correctly. While looking to see why my blinker was not working I found more issues that had been due to them not installing everything properly. Such as them not securing my battery correctly with the bolts. This caused my battery to be loose and caused battery acid to leak. Luckily I caught the acid leaking before it caused any further damage. They did a very lazy install job considering how much I paid for them to do it. I recommend getting your hitch installed another place, or at the very least if you get it installed here double check that everything is put back correctly or you could have problems further down the road like I did.

Great service! Cody greeted us as we returned our vehicle. Cody was very efficient , friendly and…read morecaring. We were very satisfied with the final outcome. Would we recommend this place? OF COURSE!!!

So I had a wonderful experience at this location all because of an employee who was very…read moreknowledgeable in helping me find what I was looking for. Her name was???? Oh it was Jandi I believe. Dark haired gal. Anyway I just wanted to give her kudos for her work. So everyone go and see Jandi in Spanish Fork she is amazing help! Keep up the good work, Jandi !!

These people are clueless. Drove all the way down here to pick up two items. A generator, and a…read moretool box. Well over $1,000 in purchases. I called ahead to verify my products were there, and was told to just head down and pick them up. Went to take the tags for my products up to be scanned. Nothing is correct, tags don't pull up my product, that they aren't in stock (showed them website that says otherwise) Incorrect product advertising, to top it all off, I was asked to sit in the parking lot for 2 hours while they unload a truck. They wouldn't even take my number down to give me a ring when they found my products. I have never been so poorly served at an establishment. Gave up on them, went to Home Depot.

Armando Serrano, GREAT ,EFFECTIVE and goes beyond the call of duty…read more Armando is very knowledgeable and easy to approach. The PRICES are the BOMB!!!! Parking area was nice! everyone wore mask, very professional!! Will be going back for MORE!!

I'm wondering if you can tell me what this fitting on an RV is used for. Could I connect a camp…read morechef to it and use the propane bottle in the RV as a source of fuel?

These guys will go above and beyond to take care of your propane needs. I needed some cards…read morereplaced and Scott came to my place of work and delivered them personally. I can't recommend them enough. Their facilities are clean and modern. The staff is professional and friendly. Also the prices are quite reasonable compared to other competitors

The guy working the counter was fantastic. I've been coming here for years and have had good…read moreexperiences. Today was exceptional. At 630 pm on Saturday May 13th. The cashier was kind and helpful. Even when it got busy he asked if I'd wait and then he helped me with putting the propane tanks into my car. Thanks

I went to go get a drink for the day. Just a 32 oz. The guy was super nice and friendly. He had…read moretattoos on his arms and wore a hat. I didn't catch his name. But legit super nice and friendly. He welcomed me as I walked in there and was nice!

Excellent local hardware store. Prefer the local feel rather than a big box. Had a key made for…read morejeep and was easy!

I genuinely wish I could give this place zero stars. I placed an online order for pickup...simple,…read morestraightforward...and somehow my items "disappeared" between confirmation and arrival. No explanation, no accountability, just a shrug and a waste of my time. The store feels disorganized to the point of being careless. The security setup is... let's just say not confidence‑inspiring. When a business can't keep track of paid orders, it's hard to trust anything else about how they operate. Overall, the experience felt sloppy and unprofessional. Save yourself the headache and go literally anywhere else.