My husband and I have leased cars for several years. Our former leasing agent always used made…read moreeverything so easy. So when we moved to Oregon we really didn't know if we could have such an effortless and ideal experience. I found Oregon Roads online and read all the reviews. We decided to call them to get a feel of what their service would provide. Joy Rose was exactly what we were looking for. She was professional and understood what what we wanted. Leasing from her went smoothly. We traded in our older vehicle and we got the exact car we wanted in the color we preferred and at the price that matched our budget. Flawless and terrific customer service. We highly recommend this company.

We've purchased 2 cars through Carey and the team at Oregon Roads and even considered selling one…read moreof our cars through them. Every experience has been so much better than any of the other places around town. While they don't have the service department or the huge lot of vehicles, the process with them is pressure-free and friendly. Also, you don't spend a whole day at the dealership if you buy from them, they know what they're doing and don't waste time going back and forth between buyer and manager or whatever it is the larger places do to drag things along. They also won't push you to buy something you don't need. Every time we've been there, they've waited awhile before approaching us, letting us look at vehicles without feeling like you're going to be accosted by a stereotypical salesperson as soon as you park on the lot. Also, if you're looking for something really specific, they do offer to do the searching for you and will get you the car you're looking for, if you can't find it here right away. I recommend Oregon Roads all the time!

Want to say a big Mahalo (thank you) to Miguel and Joe. Although we weren't able to seal a deal on…read morethe truck I was looking at, there professionalism and service is of top notch and second to none. I was trying to purchase the truck from Hawaii sight unseen, and Miguel helped me every step of the way and sent me every detailed picture and all the information I requested. I can't say enough about how helpful he was. I wouldn't hesitate to contact them again if the opportunity arises to purchase a vehicle. If you get the opportunity to purchase a vehicle from these guys I know you won't be disappointed. Thanks again Autorama Eugene for a wonderful experience. Aloha! Kyle

Used Car Dealers were always in the same category as dentists and personal injury lawyers for me…read moreuntil my youngest son bought a 2012 Toyota Tacoma from Joe Baudichon at Autorama in Eugene. From the very first, Joe had our trust and never let us down. The truck was exactly as described, and it was the first time in 35 years we had ever even considered buying a vehicle without a test drive because of that trust. He made our long-distance purchase from the duty station in Seattle work with text, calls, Venmo for the deposit, and lightning fast response time, even with our three week delay that held the truck for picking up when military scheduling allowed. Joe followed through with every detail and made our son's first vehicle purchase a wholly positive one. Extraordinary and impeccable pride and professionalism in an industry where we thought it was impossible to find anything of the kind! We were so impressed, and recommend Autorama and especially Joe Baudichon without reservation.

I am on a road trip from SoCal driving my Bolt. I started having problems charging and it was…read morereally stressful so far from home. I made a service appointment online on Sunday night for Monday morning. Pulled in and was greeted by Rene. I was stressed and pretty frazzled. He got me checked in. I waited in their waiting room which had plenty of comfortable seats. I made myself a cup of tea from their well stocked coffee bar and settled in. The good news was that problem was fixed with a software update and they even charged my car. Rene was super sweet and walked me to my car to make sure everything was ok.

Had a great experience with this dealership buying a new company work truck! Would definitely go…read morethere again next time we are in the market.

From the moment I walked onto the lot and met my salesperson, the buying process was seamless. f…read moreyou are looking for a car, ask for Greg Long! Greg is incredibly helpful, patient, and knowledgeable about the vehicles. I really appreciated his no-pressure approach to sales. He went above and beyond for me, even spending a significant amount of time measuring a Subaru Forester to make sure it would fit perfectly for me and my dog when we go camping. When it came to getting the exact car I wanted, Greg set up a dealer trade. Unfortunately, the dealership accidentally gave away my trade-in vehicle. To fix the situation, Greg spent his day off driving past Seattle to secure and trade for the only Forester available in my preferred color. He completely honors his word and does whatever it takes to look after his customers' wants. Greg provides exceptional service, and I highly recommend working with him! I love my new Forester.

As usual, Kendall Subaru did a wonderful job today on the Subaru. Went in for routine oil change…read moreand also a new set of 4 tires for the car and aligned them as well, plus replacing burnt out light bulbs where needed, changed out cabin air filter, just several items that needed to be done. All I can say is that the Subaru runs and sounds great. Thank you so much to Julia Thaxton and Dylan Dewberry for a job exceptionally well done.

I have never bought a car from a dealership and was super nervous about the whole process. I used…read moreThe Autotrader app and searched for car within my price range. I found a used Volkswagen and contacted them via app. The response was quick! Adam Colbert messaged me almost instantly and was there early the next day to show me the car. I liked the car but after talking about what I needed in a vehicle he showed me other options. Long story short I ended up leaving with a Ford Focus that was even lower in price then what I initially looked at. Adam made sure to understand what I needed- a car that I can pay off quickly and not have to worry about repairing (offered me an optional warranty for peace of mind) He has helped me with all my questions. I had a little hiccup with my car (a cap need tightened) but he made sure it was set straight ASAP. The whole experience was great and went way smoother then I could have imagined. If you go to Sheppard ask for Adam!

We leased a new Hyundai Ionic 5 in May of 2024 from Sheppard Auto Group. On July 31, 2026 the air…read moreconditioning cooling suddenly quit. I called and made an appointment at Sheppard Auto Group. They told me I they would have it fixed by the end of the day on the same day I dropped it off. Well guess what, today is September 27 and they still have it - not repaired! Hyundai engineering was called a few weeks ago for suggestions on what went wrong and how to fix it? 5 tries and nothing has worked. We are now waiting for their latest attempt - a new wiring harness. That is to be installed this week if it is received from Hyundai. We are fast approaching two months they have had our car at Sheppard Auto Group. Unacceptable.

They were nice enough, but.. Set me up with an 11 am appointment. Got there 30 minutes early (as I…read morehave a 3 hr round trip) just to find out that lunch break starts at 11 am. Huh? Why give an appointment on the hour you take lunch. Do your clients time mean nothing? So 3 plus hours later I got out of there with a glorified tire rotation as there is not even an oil change required at the first 5k service.

I've purchased five cars in my life, and four of those experiences were with Neal Manser at Kendall…read moreLexus of Eugene. Every single time, Neal has made the process seamless, professional, and even enjoyable. The one time I didn't work with Neal was at a different dealership, and I truly regretted it every step of the way--it truly underscored how exceptional he is. His expertise, attention to detail, and genuine care for his customers set him apart. My most recent purchase was a priority for me to work with Neal again, and it reaffirmed why he is the best in the business. I can't recommend Neal and Kendall Lexus highly enough for anyone looking for an exceptional car-buying experience!

Kyra was exceptionally pleasant and helpful! Most accommodating and flexible to meet our scheduling…read moreneeds!

After your Toyota vehicle is serviced at a shop it is good practice to verify that the service work…read morerequested was actually done and done correctly. For example, decades ago my 1971 Ford F-100 pickup truck's oil pump failed. An independent shop replaced the oil pump. After driving the truck home I looked underneath the truck to check it out. I was surprised to find that the oil pan mounting bolts were all loose... A more recent example at Eugene's Kendall Toyota for routine maintenance: Oil change, tire rotation, tire pressure check, air and oil filters, etc. The most frequent problem: The tire valve stem caps were not tightened. And after one service visit, one cap was missing. Maybe a loose cap fell off on the way home. A more serious problem was over-filling the crankcase with oil. See the first photo. As shown, the oil level was above the dipstick "full" mark (right side in the photo), estimated at 3/8-qt high. As shown in the 2nd photo, I used a Mighty-Vac hand vacuum pump with about 2 feet of small white plastic tubing to suck the excess oil out, via the dipstick tubing, into the plastic container shown in the photo. The white tubing was inserted into the dip stick tubing as far down as it would go, then the excess oil was sucked out with the Mighty-Vac pump. Then there's the tire TPWS synchronization problems with a 5-tire rotation. Yes, I have five full size tires all with TPWS sensors. That took three visits to Kendall to get them up to speed on how to do a 5-tire rotation so that the TPWS works properly without error codes. Given the above, I now check the oil level dip stick, the tire valve stem caps and the TPWS before I drive away from the shop.

I have a 2013 f150 with the 3.5l eco engine, after taking it to a previous shop to diagnose some…read moreoil leaks that were discovered I decided to get a second opinion due to the previous shop asking way too much to fix it. I ended up taking it to Kendal ford and was given a much better price to fix everything. After fixing the leaks and a few other issues that were found, I ended getting the truck back a few days later. unfortunately I was pretty disappointed in how little the technicians cared to properly secure both front wheel well liners and a unsecured catalytic converter, as well as a flashing low engine oil pressure light on my dash. I took the truck back and told consultant Morgan Hargen that my truck was not fixed, he was very quick to take the truck back and fix any issues I was having. About a week later I received a phone call stating that all issues have been fixed and it was ready to be picked up and so far so good, I haven't had an issue since. thanks Morgan

I watched one of their employees in a Kendall van with parts and accessory get out, pick up a flag…read morethat had fallen to the ground, put it back up, and show their respect.

This place you can see from their reply will refuse to take any responsibility. As many others here…read morehave trans issues it seems to be the MO of their con to sell cars with bad transmissions and then blame the customer. If you want something reliable please look elsewhere. This place is terrible and will say its all your fault. they will hide behind everything they can rather then help you.

I am very pleased with my purchase, and experience at Crescent Automotive, they offered me a much…read morebetter car than I was hoping for. I will definitely be using their services again. I highly recommend this place. They are honest, friendly, and professional.

Review for the service department: It could just be a sub-par 1st visit or that I had higher…read moreexpectations with their other reviews. My mechanic recommended this dealership over the one in Salem but I didn't find it to be more personal or professional. Comparing it to my dealership experience from where I used to live, I found them to be needing some improvements with: 1) Streamlining the intake experience. It wasn't just me. There was another customer that was waiting inside the inner driveway area for personnel to come out. I was early so I waited about 10 minutes and then I went inside. The check in person did apologize but I'm still not sure if I was supposed to come inside or wait. There should be signs since it's not an intuitive process. And like I say, the other customer was confused too. 2) The music in the waiting area was way too loud. I could not concentrate, even with my earbuds in to block out the sound. I asked nicely if they could turn it down but it didn't happen while I was there. 3) I just felt like an annoyance really. Nothing particularly friendly happening here. I don't want to go back there. I think my next car will be a Toyota so I don't have two meh Kia dealerships to choose from and I can just stick with my mechanic that specializes in Toyota. I did like the video they sent me and the text communications. The lobby was a good space and I appreciated the tables where people could work and plug their devices in.

If you are planning on car shopping here please read the reviews first. I didn't and that was my…read moremistake. The reviews are fairly consistent and pretty spot on with my experience. My car only came with one key fob and they are over a hundred dollars each for a second one, repairs were not completed despite being told the car was ready for pick up, there was no communication during the inspection, there was misrepresentation of warranty costs & options by the sales associate, and so on. When Sales Manager Randy was made aware of my concerns, he took accountability and action to correct the issues to the best of his ability. If after reading the reviews you still decide to car shop here, make sure you connect with a sales person who has been on the job at Kia for a bit, has some knowledge of the products and inventory available, doesn't use their personal devices to store sales related identifying information, and doesn't outright lie to you. If you made it this far and opt to buy a car here, I worked with Finance Manager Tanner who was easy to work with and helpful when coordinating payments, making corrections to paperwork, understanding warranty info, and tacking on a warranty to my purchase prior to taking possession of the vehicle. Make sure you ask questions & get answers to your satisfaction, read the paperwork thoroughly, if they promise to correct an issue on the car, make sure it's added to the "we owe" statement in your contract, and if something is not right, say something. Good Luck!