Jim made the MD State Safety Inspection for an old car very easy. He described, with knowledge,…read morewhat it took for it to pass and offered very honest options. Would absolutely recommend for any type of service. A really great experience.

More parking space because everything went well, except for the fact that they didn't have enough…read moreroom to park my car and to park the car long enough to get the parts that might be necessary to repair my car

JR and That Auto continue to set the standard for exceptional service. They diagnosed and repaired…read moremy Jeep Wrangler quickly, provided clear and timely updates, and stayed on top of every detail throughout the process. I trust their team to do what's right and to get vehicles safely back on the road. If you're looking for top‑quality work at a fair price, That Auto is the place to go!

Took care of some emergency needs on my SUV without an appointment. Great service and reasonable…read moreprices. No upselling. Great crew working here.

Had a set of Mickey Thompson's sitting in my garage for a while. Gordon and his team…read moreinstalled/balanced/aligned my 2021 Ram under a time crunch. Good ol underpromise and over deliver. The new shoes on the truck are awesome. Honest shop and fair pricing.

They worked with me on my colossal fail of do it yourself drive way repairs. Wayne was straight…read moreforward and the techs worked quickly to get us back on the road. They also handled our oil change. Value is comparable to going prices without the insane upsell pressure. They've handled all our major repairs on both our vehicles. Highly recommend them.

I have been taking my vehicles to them for the last 3 years. Excellent communication. Accurate…read moreestimates. Good Honest and friendly people. If you have to leave a message they get back to you quickly. I would give 6 stars.

used to be great with great pricing and just old school honest. now, not so much and they always…read morefind something that requires another fee. not my shop anymore

Made an appointment for a pre-purchase inspection. They got the car up on the lift and checked…read moreeverything while I waited. Exactly what I needed to make an informed decision. Simple and straightforward.

Changed my blink bulb in matter of minutes. Will be coming back here. They were fast and reliable.read more

They rebuilt my Honda automatic transmission last year. Very professional and courteous, but they…read more"improved" the OE unit with various modifications to "upgrade" the Honda design. One of the modifications was the installation of an external oil cooler, which is always a good idea, but I think they also installed what hot-rodders call a "shift kit". I wish they hadn't done this. It shifts very hard, particularly 2-3 and 3-4. I'll bet that this thing lasts the 25k warranty, but my motor mounts and CV joints probably won't :( If you use this shop, ask about the pros and cons of any potential modifications they will be performing.

My 20 year old daughter had a horrible experience at this shop. She said he was rude when she made…read morethe appt - our first red flag! We should have known better than to bring it to this shop. She wanted to know why the car was making a terrible sound. She dropped it off the night before and didn't hear a word from him until it was time to pick up. Upon arriving, David said "I can't do anything, take it to a dealer and it's $140 because we hooked it up to a scanner" - He never called to ask if this was okay and explain to this NOVICE customer if she was willing and able to pay $140 for the evaluation. He also made her wait in the lobby for 25 minutes prior to giving her the fabulous news! Incredibly disappointing! We will never be back and will share our experience far and wide! :( No wonder why women are afraid to take their cars to mechanics!

I like that they showed me all the inspection forms that show what needs to be fixed. It's good to…read moreknow

4.5 stars. I was from out-of-town and my car broke down late Friday evening due to a broken…read morestarter. Being social-savvy, I surveyed Yelp reviews and picked Churchill Auto based on the reviews, distance, and Saturday hours. I had my car towed to Churchill that night by an independent towing co. (Ugh! $100 for 0.15 miles!) not related to Churchill. Laurel, Churchill's office manager/service coordinator, was a good communicator and pleasure to deal with. I was glad that they could fix my car quickly on Saturday. Extra points for customer service, quick turnaround, and free 12 month roadside assistance. The only downside is the part seemed expensive -marked up a higher than I was expecting. I was charged $250 for a part that cost $145 (72% markup) when the industry average is 35% markup. Aside from that, it was a good experience for this out-of-towner.

I had a pleasant experience getting an alignment done on my 5 series bmw. They finished quickly and…read moreprice was reasonable. They did up charge me for a specialty alignment and were unable to provide me a spec sheet so I Couldnt even see what was done. I will use them again in The future but might specify my wants before they start the work.

I want to love Ken's. But my experiences are like dealing with two different companies . On one…read moreday they are beyond excellent and cannot do enough to satisfy the customer. And to boot, they do work that no one else would touch. For me, that included a complete rebuild of my 2006 transmission in 2024 in their shop. Yes it was costly but it was not a remanufactured tranny and extended the life of my car. If the engine goes, I'll likely return for an engine rebuild rather than a remanufactured engine. On another day, some basic work that should be simple and easy they seem capable of completely missing the mark. Couple this with their reliance on Metro Motor.com and their BG maintenance recommendations and you have what feels like a very hard sell to get your money. The BG recommendations are like a laundry list of what you MIGHT do to your auto if you had unlimited funds and just wanted to spend freely. There seems to be no rnyme or reason to the recommendations either in milage or elapased time. Don't get me wrong. I don't mind paying premiusm prices (which Ken's is) for premium work. That's the issue. I feel like it's sometimes worth it and other times not. I've reached the consclusion that they will get my more difficult jobs but routine maintenance will be handled elsewhere. I wonder if over time they have changed ownership or have new sales incentives in place. It's a shame. I really want them to be like The Car Talk guys from Boston and only do what's right.