This pharmacy repeatedly turns ordinary prescription problems into exhausting, unnecessary battles. Delays, insurance denials, inventory problems, and questions for prescribers happen at every pharmacy. The difference here is that there is always an excuse and rarely a solution. Staff frequently refuse to clearly explain what is wrong, what information is missing, or what anyone needs to do to fix it. Patients are told to contact the prescriber or insurance company while being given so little information that no one knows what question needs to be answered. There also appears to be no meaningful attempt to prioritize time-sensitive prescriptions. Someone leaving surgery, the emergency room, urgent care, or treatment for an infection, respiratory problem, sexual assault, abuse, or another urgent situation seems to be handled no differently from a routine refill. Near closing time, the apparent answer is often that the patient can wait until the next day, even when the prescriber sent the medication because it was supposed to be started immediately. During one urgent prescription problem, staff claimed they had contacted the medical office, but the provider received nothing. When asked what number they were using during another supposed attempt, the employee said they did not know. Staff still would not explain what clarification was needed. We were left acting as messengers while everyone guessed what the pharmacy wanted. This is part of a larger pattern. Staff have said prescriptions were missing even when providers could confirm successful electronic transmission. Coverage and NDC issues are pushed back onto patients without meaningful help identifying a covered manufacturer or alternative. Staff have directly said they were too busy and did not have enough employees to help determine how to get a medication properly covered. If a patient asked how to escalate a concern above the store level, they are told to "Google it." There is also very little transparency when medication is out of stock. Patients may simply be told that it has to be ordered, with no clear explanation of how much is available, when the remainder is expected, whether a partial fill is possible, or whether another nearby location has it and the patient has to aggressively advocate for their medications.  For regularly prescribed medications, repeated stock shortages raise an obvious question: why is the pharmacy not maintaining enough inventory for medications it knows its established patients receive every month? That matters even more in Central Oregon. We are too far from Portland to treat every medication shortage as a minor inconvenience. Patients should not have to wait for prescriptions to come from Portland while hoping mountain roads remain open and are not disrupted by snow, ice, wildfire, smoke, or other regional conditions. That attitude sums up this pharmacy. Staff appear to believe their responsibility ends once a problem appears on the screen, even when they are the only people with access to the rejection details, billing system, inventory, manufacturer information, NDC numbers, and stock information needed to solve it. There is little ownership, little problem-solving, and no apparent concern about whether the patient ultimately receives the medication. Patients should not be expected to become experts in prescription billing just to obtain medication that has already been prescribed. Most people do not know what an NDC is, why one manufacturer may be covered while another is denied, how to interpret a rejection, whether a partial fill is permitted, or what information to request from an insurance company. A pharmacy should help patients navigate that system, not simply send them away to figure it out themselves. The attitude is often worse than the delay. Staff frequently appear irritated that patients are asking questions, even when only the pharmacy can identify what is holding up the prescription. Visible distress has sometimes been met with indifference or apparent amusement rather than professionalism, literally mocking patients. Requests for basic assistance, contact information, or escalation are treated like unreasonable demands. Reviews going back several years describe the same basic problems: prescriptions delayed for days or weeks, failed transfers, inaccurate pickup times, missing electronic prescriptions, rude responses, and patients being forced to repeatedly involve their doctors. Multiple reviewers have also described staff laughing at, belittling, or mocking people who were already in pain or distress. That is not a one-time service failure. It suggests a longstanding culture problem. One reviewer reported that a pharmacist said the pharmacy had too many customers and some needed to leave. Based on my experience, that attitude appears to continue. Rather than improving communication, stocking medications appropriately, or helping solve problems, staff often seem apathetic. Zero stars! read more

I'm down here in 2026 supporting a wildfire and needed to transfer some prescriptions and the gentleman who answered took care of things quickly and explained some recently relaxed laws concerning prescription transfers. Very knowledgeable and very friendly. read more

Went to Freddy's in PDX for years. always great. Even the first few years here they were fine. Now its nothing but excuses and very snotty people. Happened about 5 weeks ago. Had mild covid. They didnt have the medicine. wrote corporate. Wanted me to file a formal complaint. Said it takes a couple of days. Said I aint wasting my time. thought I would give them one more chance. Prescription sent Wed. at 2: pm. Now friday a 3: Still nothing. Last chance. sure glad this is not a life saving item. we would all be dead by now. Stay away. I quit shopping there 3 years ago. crappy prices and beligerent people. read more

My prescription, which was a refill for many years, was always delayed by at least a week with the excuse that they were way behind & I just had to wait as they hadn't even processed it yet. I spoke to the pharmacist that I had been there several times to pick it up to which she said "do you just want me to open the jar & pour it into your hand?" I transferred all my prescriptions to another pharmacy that day! read more

I wish you could give negative stars my experience with this pharmacy was so bad. They were recommended to me. Because I just moved home and my previous pharmacy is closed. I had a prescription I could not stop taking and it took them 3 weeks to fill it. The only thing that saved me is I had back up at home in case of emergency. Then they didn't transfer my prescriptions I needed and every time I went to pick up prescriptions the line was horrible. I just had knee surgery. I can't stand in line for an hour or more. The pharmacist actually said to me this morning they have too many customers and some need to leave!!! Maybe you should hire more staff! And be grateful you have job security. But no one is grateful anymore. read more

I gave it a star only because you can't put in zero. It is so common in Fred Meyer pharmacies to get far below reasonable customer service that it is clearly an accepted, or perhaps encouraged, culture to lack sensitivity or any type of empathy. Pharmacists are cold and uncaring and treat patients with flagrant disregard for human suffering. Today, the pharmacist stated, "there are 400 people in front of you, so you can wait your turn." There was no one in the waiting room at the time. They told me to wait 45 minutes and somehow they can manage I guess to get me in front of some of those 400 people. After almost an hour they were able to fill one of the two. They did say they have the other one they just hadn't gotten around to filling it yet. Again I could continue to wait but I wasn't being forced to do anything. The woman checking me out, clearly hated her job and used as few words as humanly possible to communicate. This is routine for her as she glares and frowns at everyone that comes to her window. The Fred Meyer brand should be embarrassed to even be associated with this pharmacy! read more

This business doesn't deserve even a half of star. Worst Pharmacy I have ever dealt with. A lot of the emplyees behind the pharmacy counter are very rude and treat their customers like we are a bother. Unacceptable how they treat their customers. It doesn't matter what day or time it is, there is always a really long line and I can't stand in long lines due to my injuries. I used to work in a pharmacy so I know for a fact that All pharmacies can restock their out of stock medicines in only one day but for some reason it's taking much longer for my medication to get restocked? Well I know for a fact that's a lie because like I said, I used to work in a pharmacy and I know how medication restocks work! They have changed the medication restock date for my prescription 3 times now and It's now going on 10 days and they are still waiting to restock the medicine for my prescription. So I had to contact my Dr and bother him today because I can't go without this medicine so my Dr had to send another new prescription to a different pharmacy for me. My Dr also told me that I should switch pharmacies because even my Dr's experience with this pharmacy is terrible and my Dr suggested a pharmacy that they know is much better. So I'm switching pharmacies as per my Dr! read more