Good part, old business still in business and competing with the big chains…read more Why I started coming here? Change in insurance. I could gave home delivery or GO pharmacy. I chose the pharmacy. Where this place goes bad is the person that operates the cash register at the pharmacy counter. All the charm of a dentist drill... Been there three times now, got stuck with this gal that is plain rude. Never got welcomed to the pharmacy Never smiled, not once Waiting in line, never said "can I help you or thank you and does not know how to smile. My wife watched. Today my wife did the talking to her. Was not welcomed, she was rude. This unfriendly register operated makes one want to leave. I'm hoping the manger responds to this. I'm not done. If the owner does not contact me, I'll go in and ask for him. There are a couple of choice words that I'd like to write.

This is the perfect little hometown pharmacy. They treat you with hospitality and kindness every…read moretime you come in. They answer the phone when you call. Stop going to those chain ‍ pharmacy's that treat you like a number and come enjoy the personal touch you receive here. They don't automatically refill prescriptions like other pharmacies. Do you have to call every month and renew your order so if you're the kind of person who is super forgetful and likes that your pharmacy automatically refills your medication this would not be the pharmacy for you.

Quite possibly one of the rudest pharmacies I've ever had to deal with. One employee in particular…read morewho is rude, condescending and seems just generally miserable and takes it out on everyone else. The whole location itself seems to be going under. I can't say I'm surprised.

I really have a hard time even giving the pharmacy 1 star. This is a horrible location for a…read morepharmacy. The employees are so frustrated and beyond miserable. I highly recommend you do not use this location. Literally went back three times to try to fulfill a prescition and still was not ready. Don who answered the phone was in such a bad mood it shocked me. I will drive to Medford before ever using Rite Aid again. Stay far away.

Slow service, I was told to come back for my prescription in 20 minutes and when I came back,…read morewaited 10 to be told they need to fill my prescription

Walgreens pharmacy label printer was down and they wouldn't give my Mom her heart medication…read morewithout it. The next day she went into A-fib and ended up in ER. Unbelievable that this happened to her! Shame on you Walgreens

Excellent Customer Service!…read more Short wait for Rx. Doo Dads to look at during short wait for Rx. Nice candy selection. Nice selection of greeting cards. Will work with uninsured customers to find the absolute best price on prescription drugs. Did I mention excellent customer service?

Fire the rude pharmacist who doesn't fill my prescription correctly. Maybe make a designated line…read moretoo instead of having people fill up the isle. Not worth it.

Absolutely awful customer service. I asked simple questions and the response was that I just didn't…read moreunderstand how insurance works.. I asked for someone else to help me and the person who came over was even more disrespectful. Don't ever come here unless you like to be treated like crap and belittled.

Staff needs to improve customer service skills . Came in…read moretoday with a bit of a mixup in communication and staff did not help to make it clear what the problem or issue was rather than giving sass . Unsatisfactory.

If you want to spend a stupid amount of time, have your prescription sent here. Urgent Care did it…read moreon accident and now 2 hours later here I still sit waiting for an antibiotic for my disabled son. Jolyn said "sorry we didn't know you were here", a few minutes ago and she would hurry it up and hopefully it would be "only 20 minutes". This is why we don't normally use Walmart for anything, it's like banging your head against a brick wall. Grants Pass has turned into a joke for healthcare and prescriptions all the way around. Walmart is a waste of time.

They will not answer their phone. The doctor accidentally…read moresent a prescription to this pharmacy. I have been trying to call them nonstop for 45 minutes and nobody will pick up. It is a five minute or less phone conversation to find out if they are refilling a prescription or if not I can cancel it, so I can get it sent to the right pharmacy. instead, I have to load up my newborn baby and drive all the way down there to stand in line to have a less than five minute conversation to find out if I can cancel this prescription or not because they will not answer their phone.

Last month, the automated system informed me that they could mail the prescriptions so I filled out…read morethe form online. The next day it asked me to fill out the same form. And then the next day again. The prescription did not show up in time and these are vital prescriptions. The kind that if you miss a dose, your system goes haywire. so I drove the 20 miles into town to speak with them. I had called and been assured that it would be waiting. However, because it had been picked up by the post office five days previously and we didn't know where it was they couldn't refill it but they could sell me some over the counter. OK. And three days later the prescription arrived. Who knows what the post office did with it or whose fault it was. This month there was no notification so I called in and they no longer have that prescription in their system according to the automated system. I waited on hold for 20 minutes going round and round in the system on the phone to talk to a pharmacist whoI was never able to reach. I don't understand this. You're a business who is responsible for peoples health. So we're going to a different pharmacy after two years of trying to negotiate with this one.

"Service" Drug is an oxymoron…read more The best thing they have going for them is their greeting card selection. It's better than the grocery store on the far north end of town. Their pharmacists have an unnecessary air of superiority about them and there seems to be quite the turnover in "counter" people. I've noticed that for those with private insurance the service is a little better, maybe 3 stars. For those on public assistance (Oregon Health Plan), the service is (maybe) one star and for those in between ... the uninsured, paying cash, two stars. I take my business elsewhere.

Great small town drug store! Friendly & competent service…read more When you need special service, get Lori to help you. There isn't anyone more competent there! She's wonderful, knowledgeable & excellent customer service! They also have a post office, which is very convenient. I live about 10 miles north of down town. I do all my postal needs there. I only get my prescriptions filled here. They're next to Dollar Tree, so I slip in there & see what bargains I can find, usually pet food...

bought boots for a job, and WALMART forgot to take the tags off- after aggressively telling me I…read morecan only try on one pair at a time. The shopping experience feels like you're being watched as if you have a criminal history, LOL. Ofc I threw receipt away. You'd think with all the labor & awful working conditions Walmart could get their **** together, but I wasn't surprised @ the hassle it took after waiting in CS to get the electric tag removed (that they left on) only to be told that product w/o receipt, nothing can be done. The lady who helped me seemed defensive as if I was about to get upset @ her for accusing me of theft. YOUR employee failed to remove tag & YOUR outdated systems couldn't back search my card. Won't be back, hate this place aside from the Muchas Gracias

Pit stop on my way down south but such a large clean space and super friendly staff!!!…read more Easy access points and plenty of parking ...Highly recommended!!

Worst customer service, ever! I was sent to Ricks for a new…read moreCPAP, got it. This was June/ July of 2025. Therapist suggested one type of mask to try which was ok, she said I could bring it back if I didn't like it. In the mean time the mask just didn't work for me. The therapist said try this one. It was perfect. Since this time I have tried to get a replacement mask. No one at Ricks or the supplier sending replacement masks could provide me with the number. Their third party sent a whole new box with the origin and wrong Mack from the beginning. I have been to Ricks four times. I was there and spoke with one of their employees last Thursday. I'm angry. I raised my voice as I was explaining it nicely after complimenting the two up front. One if which I started talking to her last October. so-called older supervisor lady wearing the same hair style as she did in high school threatens to call the police on me. Mind me I've complimented them, I thanked them of what they were for trying to help. Is this the customer service you want? The most unprofessional so-called supervisor I've ever met.

I gravitated towards Rick's Medical Supply because I needed a wheelchair and through my insurance,…read morethe turn around seemed like a day or two before delivery. It's a lovely wheelchair rental and I feel like I definitely got a great value. However, my insurance went with another company to get me a hoyer lift and fully electric hospital bed and it was a week and a half. My mobility was decreasing at a quick rate and the pressure when onto the shoulders of my parents. I needed that equipment and I needed it now. I finally reached out to Rick's as a consumer willing to pay thousands if I needed to get that equipment today. Ebony answered my call and more. She tried to advocate me to try again with insurance and then offered that if I rented this month, then to send the docs orders to her and she would go after the insurance in my place. She also said they only had a hydraulic hoyer lift, but I could use that and they would order a fully electric one that, when it comes in, I can switch to. These are expensive machines too! She stayed late, came in on her day off, and was just overall amazing. If the rest of Rick's employs other people like that, I can only imagine that the owners and upper management must be so proud of them. I got the medical equipment today, just two days after i reached out. Thanks Rick's!