Matt, his wife, and his entire crew are truly classy individuals. There is NOT any better optometry center in the Valley: I could run through them as I've been to many, and most have major flaws. Some have gone corporate, some don't have inventory/frame choices, some cater to women and not men only, some have horrible customer service and when you go in they make you feel like you are a burden to them. None of these things apply to Advanced: I have NEVER experienced such great care. Advanced wants to get it right for you and they will--that's their promise and they live up to it. Additionally, they are fun people to work with. I love their extremely broad choice of styles. I've also had some issues with my frames after I totally crushed them when they fell out of my bag, and they were able to fix them on the spot. They also are really great about living up to warranties and getting that sorted in a timely manner. I highly recommend these folks for a great small business in the Valley that gets it right on all levels! read more

Advanced Vision Wellness Center - Optometrists Near Me - Medford, Oregon

See all

I had an eye appointment scheduled with this office, but it was canceled after the practice decided to dismiss my entire family. The office informed us that the decision was made after my wife posted an honest review about her experience. I was never given the opportunity to be seen, and my appointment was canceled even though I had done nothing wrong. It was disappointing to have my care affected because a family member shared feedback about her own visit. Canceling an established patient's appointment under these circumstances was frustrating and forced me to start over with another provider, delaying my eye care. I believe patients should be able to leave honest reviews without worrying that they or their family members will lose access to care. Based on my experience, I cannot recommend this practice. Patients deserve to be treated fairly, even when they express concerns or criticism. read more

over 15 years of being a patient at this practice and new optometrist did not hear my concerns. Year after year asking me for my health history and to not even consider looking at it to make informed decisions about my care. After posting my honest unfavorable review about my experience at this office, I was contacted and informed that not only was I being dismissed as a patient, but my entire family was as well. This felt retaliatory and was very disappointing. To make matters worse, I had already undergone my eye exam and the office billed my insurance for a contact lens evaluation and fitting. Before that process was completed, I was dismissed and never received a finalized contact lens prescription. My contact lens benefits for the year were used, and I now have to pay out of pocket to see another provider just to complete the fitting and obtain a prescription. My intent in leaving a review was to share my experience so other patients could make informed decisions. I believe patients should be able to provide honest feedback without fear of losing access to care. I hope the practice will reflect on how patient concerns are handled in the future. read more

Excellent customer service! Amber was so delightful to work with at the front desk. I would definitely recommend them, especially for working with children. read more

I would not recommend Advance Vision AT ALL! Dr. Starchvick is a great optometrist. Takes the time to explain things about your eye exam. Unfortunately, his support staff are absolutely incompetent. I had an exam 3 months ago and called AGAIN today to see where my trial contact lenses were and was told I would get a call back...I received no call back. My first call to them, 3 weeks after my eye exam, I was told that my trial lenses would be in at the end of March and when I called today for the second time they still knew nothing. I explained that at this point I wanted to come get my prescriptions and I would be going elsewhere. Nancy said "Ok. We can do that." No apology for waiting so long, nothing. I must add that I ordered a pair glasses as well and those were never ordered either. I should have known because when I went in for my exam a mother was there that had brought her school age child in for glasses and they had not been ordered and the staff had deer in the headlight looks like they knew nothing. This poor kid couldn't see at school and their glasses hadn't been ordered. Unless you don't really need your contact lenses/glasses AND you have the time to ride herd on the incompetent staff, do not waste your time with this office! read more

This place was better off when Dr. Carter was here. The front staff are a bunch of morons who have no clue what they're doing. They like to hesitantly make you an appointment, cancel it without calling you then wait til you get there to say "we called you and left a message to reschedule" Bitch no you didn't! This isn't the first time they've done this to me. I would not recommend this place. I feel bad because the Dr. Is nice and good with children but his staff are idiots! Check out Medical Eye Center instead. read more

The team at Advanced Vision Wellness is amazing! On a recent road trip with my daughter, I left my daily contacts at home! Miles away and too blind to drive without them, the friendly team went out of their way to coordinate with my home optometrist to get me set up with a fresh pair without interrupting my trip! Such kindness. read more

I think this place is a joke. When I first called to schedule the front office person was less than pleasant, but everyone has a bad day so I scheduled. Fast forward, the day before my appointment they wall me while an work and leave a sparky message to call back prior to my appointment to confirm or my appointment and I have until 5pm to do so. Called back, she wanted a lot of personal medical history for a simple 20 eye exam. Now, morning of appointment: I wait outside for so.eone to let me in. I am welcomed with a tech that is aggressively trying slather me In sanitizer. No asking... telling. Now, I realize it's due to CoVID, but there is such a thing as being polite and respectful. Now that I. Slathered up, the tech then Insists I take up my face because my mask is not good enough or to their standards. Yeah... that does not work for me. My mask was on and properly fitted around my nose and mouth. I told her I have asthma and we can't seal up my mask to the point of not being able to breath in and exhale an appropriate amount of oxygen. She just stood there looking at me so I just walked out. I work in the medical field and what they are requesting is excessive. I will gladly share my horrible experience with Advance vision AND their rude front office people!!! read more

I had a very thorough eye exam from a great doctor and he even explained everything he was doing so I understood it. The staff is wonderful, helpful, knowledgeable, efficient and pleasant. I highly recommend this office. read more

Our family made three appointments. They scheduled out a block of time for us, which was perfect. The doctor was awesome with our very wiggly/funny guy 9 year old boy. They had knowledge of what our insurance covered and helped us pick out the best frames and extras for our lenses. We had a great experience read more

I have been going to this doctor since he was at Anderson's Optical in the Bear Creek Shopping Center. So for a total of 22 years! He is amazing and works well with kids, in fact, I first saw him when I was 11 and now I take my five year old son here and he loves him. The staff is great and help you get the most you can from your insurance. In tough times I was also allowed to make payments because I've known the doctor so long. I highly recommend them! read more

The whole team was excellent; from reception to exam to the fitting everyone was friendly and helpful. Customer service was superb. I had to bring my 6 month old with me and she was definitely appropriately fawned over which was very much appreciated. ;) My only criticism would be that the frames are a bit high priced so my insurance only covered about half for them. Overall the experience was superb and I would definitely go back. read more

Dr. Butler was great. careful, friendly and did a great job with my Glaucoma. I will see him next year when I need my cataracts fixed.

Best cust service. Love my new glasses

Today was my first appointment at Advanced Vision. The staff is friendly and informative. The atmosphere is welcoming and inviting. They have a plethora of eye wear to choose from as well as accessories. The Doctor was friendly and funny at times. He was very informative and explained things in terms I can understand. I am double covered in insurance and they determined which way would benefit me the most and cost me less. read more

HORRIBLE place. Billed me 1 year after my appointment, and only after I let them know I wouldn't be back for any reason. Dr was ok, but glasses tech was overbearing and pushy. VERY unpleasant to deal with. read more

Been going to Advanced Vision long before the name change and location. Any disappointment I had, they fixed. Yes, a little pricey but my conditions are major medical and won't mess around with substandard care. Dr. Starchvick is excellent and answers all questions I ask. read more

What a great office! The people are really exceptional. Every time I go there I leave feeling uplifted and better than I did when I got there. The people are so kind and helpful, the docs are so good at what they do and the atmosphere is just wonderful there. I imagine it must be as good a place to work as it is a good place to visit. So if you are not getting this kind of warm-hearted service at your optometrist's office, do yourself a favor and switch to this office. read more